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Password Issues and Trending Topics

Options to reset or change your DocuSign password and manage account details


I FORGOT MY PASSWORD

If you set a security question, DocuSign can use it to confirm your identity and
help you reset your password. To reset your password:

 1. Navigate to your Account
 2. Type your email address, and select Next
 3. Select Forgot Password
 4. Check your email for the verification code, type it in
    the Verification Code field, and select Verify

For more detailed instructions, read

How do I reset my password?




I WANT TO CHANGE MY PASSWORD

To change your current password:

 1. Navigate to your Account and log in with your current password.
 2. Select Privacy & Security. You'll be asked to confirm your current password
    again.
 3. If asked to verify, follow the instructions from the verification prompt.
 4. Select Password, type your new password twice, set your Password question
    and answer, and select Save.

For more detailed steps read

How do I reset my password?




HOW DO I CHANGE MY DOCUSIGN PLAN (REFUND OR UPGRADE)?

To change your plan:

 1. Login as a DocuSign account Administrator
 2. Select Settings in the top menu
 3. Select Plan and Billing (beneath Account)
 4. Select Change Plan
 5. Make your selection and select Select Plan

Read more about whether you should downgrade or close your DocuSign account. You
can also manage your subscription from your iOS or Android device. For more
detailed information, read 

How do I change my DocuSign plan (refund or upgrade)?




HOW DO I MANAGE MY DOCUSIGN EMAIL NOTIFICATIONS?

To manage notifications:

 1. Log into your DocuSign Account.
 2. Select your user icon in the top-right corner and select My Preferences.
 3. Beneath SIGNING AND SENDING select Notifications.
 4. When the list of notifications appears, you'll notice all are turned on by
    default. Check the box for any notification that you do not want to receive
    and select SAVE.

    

Your notification preferences are updated and changes will be applied to all
future envelopes. For more detailed instructions, read

How do I manage my DocuSign email notifications?




HOW DO I REOPEN A CLOSED USER IN DOCUSIGN?

Follow these steps to reopen a closed user (note: you must be a DocuSign
Administrator):

 1. Log into your DocuSign Account and select Settings
 2. Select Users
 3. Select FILTER
 4. Check the Closed box beneath Status and select APPLY
 5. Select ACTIONS to the right of the user's name and select Reactivate
 6. Select OK or Skip

For more detailed instructions, read

How do I reopen a closed user in DocuSign?




HOW DO I SET MY DOCUSIGN SECURITY SETTINGS?

As an Administrator, you can control security for your account:

 1. In DocuSign eSignature Settings, select Security Settings.
 2. Adjust your security settings as needed. The options are described in
    additional topics for each section of settings.
 3. Select SAVE.




More Support Options
Help with login issues and special cases



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT

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DOCUSIGN API INTEGRATION SUPPORT

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Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a
matched Developer Support Expert will contact you back.

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