www.ptv.vic.gov.au
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Submitted URL: http://www.ptv.vic.gov.au/privacy
Effective URL: https://www.ptv.vic.gov.au/footer/legal-and-policies/information-privacy-policy/
Submission: On December 19 via manual from AU — Scanned from AU
Effective URL: https://www.ptv.vic.gov.au/footer/legal-and-policies/information-privacy-policy/
Submission: On December 19 via manual from AU — Scanned from AU
Form analysis
3 forms found in the DOMPOST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>
<form class="login-form" novalidate="">
<div class="container myki-layout__container myki-layout__container--modal">
<div class="login-form__field" data-field="loginUsername"><label id="loginUsername-label" class="login-form__label" for="loginUsername">Username</label><input name="loginUsername" id="loginUsername"
class="login-form__input form-control myki-form__field" aria-invalid="false" aria-label="Username" aria-labelledby="loginUsername-label" placeholder="Enter your username" value=""></div>
<div class="login-form__field mb-0" data-field="loginPassword"><label id="loginPassword-label" class="login-form__label" for="loginPassword">Password</label><input name="loginPassword" type="password" id="loginPassword"
class="login-form__input form-control myki-form__field" aria-invalid="false" aria-label="Password" aria-labelledby="loginPassword-label" placeholder="Enter your password" value=""></div>
<div class="login-form__buttons"><button class="login-form__button btn btn-primary" type="submit" tabindex="0">Log in</button></div>
</div>
<div class="login-form__buttons login-form__buttons--modal">
<a class="login-form__link login-form__link--modal" tabindex="0" data-test-id="forgot-your-password-link">Forgot your password?<i class="icon ti ti-chevron login-form__link-icon" aria-hidden="true"></i></a><a class="login-form__link login-form__link--modal" tabindex="0" data-test-id="forgot-your-username-link">Forgot your username?<i class="icon ti ti-chevron login-form__link-icon" aria-hidden="true"></i></a>
</div>
<div class="container myki-layout__container myki-layout__container--modal">
<div class="login-form__consent">
<p>By continuing, you agree to the
<a class="sc-ktHwxA jHnjog" title="https://www.ptv.vic.gov.au/footer/legal-and-policies/myki-terms-of-use/" href="https://www.ptv.vic.gov.au/footer/legal-and-policies/myki-terms-of-use/">Terms and Conditions</a>. View our
<a class="sc-ktHwxA jHnjog" title="https://www.ptv.vic.gov.au/footer/legal-and-policies/information-privacy-policy/" href="https://www.ptv.vic.gov.au/footer/legal-and-policies/information-privacy-policy/">Privacy Policy.</a></p>
</div>
</div>
</form>
<form class="MobileValidationEntry__Form" novalidate="">
<div class="MobileValidationEntry__InputHolder">
<div class="myki-form__field-section MobileValidationEntry__Input" data-field="mobileNumber"><label id="mobileNumber-label" class="myki-form__label" for="mobileNumber">Mobile number<span class="required-asterisk" aria-hidden="true">*</span><span
class="sr-only"> required</span></label><input name="mobileNumber" type="tel" id="mobileNumber" class="form-control myki-form__field myki-form__field--tel-field myki-form__field--empty" aria-invalid="false" aria-label="Mobile number"
aria-labelledby="mobileNumber-label" placeholder="Enter mobile number" maxlength="10" required="" value=""></div><span class="sr-only MobileValidationEntry__SuccessMsg" role="status"></span>
</div><button type="submit" class="mobile-verification-challenge__Submit btn btn-primary" aria-label="Send code, click the button to send a verification code to your mobile.">Send code</button>
</form>
Text Content
Skip to main content * Plan * Journey planner * Departures * Timetables * Routes * Disruptions * Disruptions information * Subscribe to alert email * Cranbourne and Pakenham lines disruptions * Frankston and Stony Point lines disruptions * Sandringham Line disruptions * Mernda and Hurstbridge lines disruptions * Sunbury Line disruptions * Werribee and Williamstown lines * Gippsland Line disruptions * Major works this summer * Tickets * myki online top up * myki - your ticket to travel * Regional tickets * Ticket help: refunds, replacements, myki expiry & more * Fares * myki upgrade * Group travel * More * Destination digital * Metro Tunnel will open in 2025 * Travelling on the network * Maps * News and Events * Help & Support * myki * Open Search ButtonSearch * Plan * Journey planner * Departures * Timetables * Routes * Disruptions * Disruptions information * Subscribe to alert email * Cranbourne and Pakenham lines disruptions * Frankston and Stony Point lines disruptions * Sandringham Line disruptions * Mernda and Hurstbridge lines disruptions * Sunbury Line disruptions * Werribee and Williamstown lines * Gippsland Line disruptions * Major works this summer * Tickets * myki online top up * myki - your ticket to travel * Regional tickets * Ticket help: refunds, replacements, myki expiry & more * Fares * myki upgrade * Group travel * More * Destination digital * Metro Tunnel will open in 2025 * Travelling on the network * Maps * News and Events * Help & Support * Home * Footer * Legal and policies * Information privacy policy * Legal and policies JavaScript must be enabled to use this site. We're sorry for any inconvenience. * Customer service * About PTV * Data and reporting * Legal and policies * Freedom of Information * Fundraising and other activities * Gifts, Benefits and Hospitality * Information privacy policy * Legal disclaimer * Legislation * myki Privacy Policy * myki terms of use * Procurement activity plan * Public transport partnership agreements * Accessible Transport Advisory Committee * School bus centre review program * Victorian Fares and Ticketing Manual * Growing Our Rail Network 2018-2025 * Victorian Railway Crossing Safety Strategy * Direct Debit Request Service Agreement * Station mapping project Listen INFORMATION PRIVACY POLICY Following a machinery of government change, the Public Transport Development Authority (trading as Public Transport Victoria or PTV) transitioned into the Department of Transport on 1 July 2019. For further information, please refer to the Victoria Government Gazette and the Transport Legislation Amendment Act 2019 which came into effect on 1 January 2020. Please refer to the Department of Transport and Planning’s Privacy Policy which now supersedes the PTV Information Privacy Policy. The myki Privacy Policy and myki terms of use remains current and in effect. For transparency and disclaimers across any Public Transport Victoria social media advertising: socialmedia@roads.vic.gov.au. Please note this mailbox is not monitored for customer enquiries. Public Transport Victoria (PTV) Customer service CUSTOMER SERVICE About PTV ABOUT PTV Data and reporting DATA AND REPORTING Legal and policies LEGAL AND POLICIES SOCIAL MEDIA LINKS * Facebook Victoria State Government Department of Transport and Planning Skip to main content Feedback Feedback , HEADING Close Log in Close Username Password Log in Forgot your password?Forgot your username? By continuing, you agree to the Terms and Conditions. View our Privacy Policy. Close Close We have successfully synced your favourites! Go to favourites Close Sorry, we cannot retrieve your myki preferences or sync favourites at this time. Default settings will be shown. To see your preferences or favourites, try again later. MYKI FAVOURITES ERROR, HEADING Close Something's wrong. Sorry, we cannot retrieve your myki preferences or sync favourites at this time. Default settings will be shown. To see your preferences or favourites, try again later. OK Close Log in to manage your myki Log in with your username or create an account to manage your myki Log in Don't have an account? Register now FORGOT USERNAME, HEADING Close RESET PASSWORD, HEADING Close TIMETABLETIMETABLE, HEADING Close SELECT YOUR MODE OF TRANSPORT SELECT YOUR LINE OR ROUTE Show timetable MODAL VIEW ARE YOU SURE?, HEADING ARE YOU SURE YOU WANT TO LOG OUT? If you exit without verifying your mobile number you will be logged out of your account. CancelClick the button to verify your mobile number. Log outClick the button to complete the log out process. MODAL VIEW MOBILE VERIFICATION SETUP, HEADING Close Mobile verification setup Modal Please verify your mobile number. You only need to provide this once. Mobile number* required Send code To help secure your account, your mobile number will be stored and used to verify your identity. It will be handled in accordance with our Privacy Policy. -------------------------------------------------------------------------------- Don't have a mobile number? Call us on 18008000071800 800 007 MODAL VIEW ARE YOU SURE?, HEADING ARE YOU SURE YOU WANT TO LOG OUT? If you exit without verifying your mobile number you will be logged out of your account. CancelClick the button to verify your mobile number. Log outClick the button to complete the log out process. MODAL VIEW VERIFICATION, HEADING Close Verification Modal For security reasons, this task cannot be completed via your online account without a verified mobile number. If you do have a mobile number, verify this now to continue this task via your online account. Verify via mobile -------------------------------------------------------------------------------- Don't have a mobile number? Call us on 1800 800 007 MODAL VIEW VERIFICATION, HEADING Close Verification Modal Enter the 6-digit verification code sent to your mobile number Verification code will expire in -28909482 minutes,:0-45 seconds Verify code -------------------------------------------------------------------------------- It can take up to 30 seconds to receive your verification code. Didn't receive a code? Resend verification code If you no longer have access to this mobile number, please call us on 1800 800 007 MODAL VIEW AUTHENTICATOR SETUP 3 OF 3AUTHENTICATOR SETUP 3 OUT OF 3, HEADING Close Authenticator setup 3 out of 3 Modal Enter the 6-digit verification code from your authenticator app Verify code MODAL VIEW VERIFICATION, HEADING Close Verification Modal Enter the 6-digit verification code sent to your mobile number Verification code will expire in -28909482 minutes,:0-45 seconds Verify code -------------------------------------------------------------------------------- It can take up to 30 seconds to receive your verification code. Didn't receive a code? Resend verification code If you no longer have access to this mobile number, please call us on 1800 800 007 Live chat:Chat with an Expert