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2 forms found in the DOM

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CUSTOMER SUPPORT MADE SIMPLE, AFFORDABLE, AND SCALABLE.

Customer Support Networks improves your bottom line, while providing world class
support for your customers.

24/7 CUSTOMER SUPPORT

With a fully trained professional support team available on-demand, every
customer issue, complaint or question gets handled efficiently and with great
care. Be assured your support team has things covered. Fast, responsive agents
ensure your customers are happy.

INCREASE PROFIT

Sending online visitors pro-active chat messages, can make your visitors feel
important and convert them into paying customers. Solve problems or answer
questions right away. We include all management, training and quality reports at
no extra charge

LOWERS COSTS

Staffing, building and training a customer support division is a very daunting
and costly endeavour. Outsourcing means you can quickly scale up or down and pay
for only what you use without the management nightmare.

REPUTATION MANAGEMENT

Sites like Facebook, Linked-In and Twitter are open sounding boards for the
disgruntled. Get with the complaining customer directly as it unfolds and create
a top social media advocate for your brand.

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THE CUSTOMER RIPCORD

Do your self-service options include escape hatches for your customers? If
self-service isn't working or the customer isn't happy at any point there should
be an easy way out, to reach a human. Make

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KPI’S, FCRR’S AND THE BOTTOM-LINE

As you or your outsource team manages the support footprint there a few Key
Performance Indicators (aka KPIs) that can mean a lot to the bottom line of any
organization. In keeping with the KISS prin...

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TIP ALERT

Positive language is a great way to avoid accidental conflicts sprung from
miscommunication. While the change is subtle, the effects are drastic. Say one
of your products is back-ordered for a mon...

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The ability to close improves every single interaction. This is not closing a
sale, it’s closing the conversation with a customer. Leaving an issue unresolved
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Within the online channel, the chat feature has become the leading contact
source, as 42% of full-service customers indicate using a live online chat
feature vs. email (23%) or other social media foru...

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TIP ALERT

Do your customers have to ask you to answer questions for which the answer
should be obvious? Customers don't like to be burdened to contact you for items
that could easily be provided for them on a...

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Do you offer self-service options for your customers? Many customers want them:
unless you're open 24/7 or at least all conceivable business hours in all time
zones in which you have customers, you n..-.

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KING CUSTOMER

In our daily dealings with customers it is easy to forget that customers wants
to connect and be served by humans vs a company. This is called personal
service. So ask yourself; am I making the custom...

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Last impressions matter. It's so easy when you have completed an interaction
with a customer, to rush on to the next one with the next customer. Doing so can
erase all the goodwill you created. Th(

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channel from the contact center to customer social networks.

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