survey.medallia.ca Open in urlscan Pro
147.75.178.92  Public Scan

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1 forms found in the DOM

Name: surveyform — POST /?e98md5srtn8x522vm39pht

<form name="surveyform" action="/?e98md5srtn8x522vm39pht" method="post"><!-- react-empty: 4 -->
  <div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
    <header><a class="layout_skipNav" href="#content">Skip to Content</a>
      <div class="layout_layoutContainer">
        <div class="layout_mainHeader layout_clearfix">
          <div class="layout_mainHeaderLeft">
            <h1 class="layout_invisibleTitle" tabindex="0" aria-label="Survey"></h1><img id="pageLogo" class="layout_logo" src="https://global.cdn.survey.medallia.com/6f3060685048c924e8d5717402a97d308b07dc97" alt="Page_logo">
          </div>
          <div class="layout_mainHeaderRight"><span id="languageSelector" class=""><!-- react-empty: 17 --><input type="hidden" name="lang" id="activeLang" value="en"></span></div>
        </div>
      </div>
    </header>
    <div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="surveycan2"><input type="hidden" name="ballotVer" value="5"><input type="hidden" name="currentPage"
        value="0"><input type="hidden" name="defPgrAction" value="next"><!-- react-empty: 25 --></div>
    <div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
      <fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
        <legend class="question_questionTitle" id="0"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
              class="validation_caption">Required</span></span><span class="questionCaption">Thinking of your most recent claim experience, how likely are you to recommend Manulife to family or friends?</span></legend>
        <div class="layout_answers">
          <div class="table_table rowOption_rowOptionContainer ratingGridRow">
            <div aria-hidden="true" class="row_row">
              <div class="cell_cell rowOption_anchorsContainer">
                <div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
                  <div class="row_row">
                    <div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="anchor_0_0">Not At All Likely</span></div>
                    <div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="anchor_0_1">Extremely Likely</span></div>
                  </div>
                </div>
              </div>
            </div>
            <div class="row_row">
              <div class="cell_cell">
                <div class="rowOption_selectionUnits">
                  <div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
                    <div class="row_row">
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_0" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="0 Not At All Likely" class="cellOption_input" data-mds-value="0" data-representative-value="0"
                            name="onf_q_manulife_journeys_claims_ltr_scale10" value="0">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_1" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="1 Not At All Likely" class="cellOption_input" data-mds-value="1" data-representative-value="1"
                            name="onf_q_manulife_journeys_claims_ltr_scale10" value="1">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_2" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="2">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_3" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="3">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_4" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="4">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="true" data-should-display-as-selected="true"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_5" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="5">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle indicatorCircle_circle_isSelected"></div><span class="indicatorCircle_label indicatorCircle_label_isSelected">5</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_6" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="6">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_7" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="7">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_8" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_manulife_journeys_claims_ltr_scale10"
                            value="8">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_9" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="9 Extremely Likely" class="cellOption_input" data-mds-value="9" data-representative-value="9"
                            name="onf_q_manulife_journeys_claims_ltr_scale10" value="9">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
                            </div>
                          </div>
                        </div>
                      </div>
                      <div class="cell_cell selectionBar_selectionUnit layout_answer">
                        <div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_manulife_journeys_claims_ltr_scale10_10" aria-required="true"
                            aria-describedby="0 0_onf_q_manulife_journeys_claims_ltr_scale10___cw0gGV" aria-label="10 Extremely Likely" class="cellOption_input" data-mds-value="10" data-representative-value="10"
                            name="onf_q_manulife_journeys_claims_ltr_scale10" value="10">
                          <div aria-hidden="true" class="cellOption_indicatorContainer">
                            <div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
                              <div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
                            </div>
                          </div>
                        </div>
                      </div>
                    </div>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
      </fieldset>
      <div class="htmlBlock"></div>
      <div class="longform_longformContainer questionBlock singleSelectQuestion">
        <fieldset>
          <legend class="question_questionTitle" id="2"><span class="questionCaption">Based on your recent claims experience, what is the main reason why you are unlikely to recommend Manulife to your colleagues, friends or family?</span></legend>
          <div class="longform_groupContainer">
            <div class="layout_answers longform_group"><!-- react-text: 132 --><!-- /react-text -->
              <ul class="group_group">
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-the-claim-process-took-too-long">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_1" aria-describedby="2" aria-label="The claim process took too long" class="option_input"
                            data-mds-value="1" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="1"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The claim process took too long</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-the-information-provided-was-difficult-to-understand">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_2" aria-describedby="2" aria-label="The information provided was difficult to understand"
                            class="option_input" data-mds-value="2" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="2"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The information provided was difficult to understand</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-not-enough-information-was-provided">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_3" aria-describedby="2" aria-label="Not enough information was provided" class="option_input"
                            data-mds-value="3" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="3"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Not enough information was provided</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-i-had-to-follow-up-with-manulife-multiple-times">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_4" aria-describedby="2" aria-label="I had to follow up with Manulife multiple times"
                            class="option_input" data-mds-value="4" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="4"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I had to follow up with Manulife multiple times</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-i-do-not-know-the-status-of-my-claim">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_5" aria-describedby="2" aria-label="I do not know the status of my claim" class="option_input"
                            data-mds-value="5" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="5"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I do not know the status of my claim</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-not-enough-communication-from-manulife-during-the-process">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_6" aria-describedby="2" aria-label="Not enough communication from Manulife during the process"
                            class="option_input" data-mds-value="6" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="6"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Not enough communication from Manulife during the process</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-the-claim-payment-was-incorrect">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_7" aria-describedby="2" aria-label="The claim payment was incorrect" class="option_input"
                            data-mds-value="7" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="7"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The claim payment was incorrect</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-the-app-was-difficult-to-use">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_8" aria-describedby="2" aria-label="The app was difficult to use" class="option_input"
                            data-mds-value="8" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="8"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The app was difficult to use</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-the-website-was-difficult-to-use">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_9" aria-describedby="2" aria-label="The website was difficult to use" class="option_input"
                            data-mds-value="9" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="9"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">The website was difficult to use</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-i-had-to-submit-my-claim-by-mail">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_10" aria-describedby="2" aria-label="I had to submit my claim by mail" class="option_input"
                            data-mds-value="10" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="10"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">I had to submit my claim by mail</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-my-coverage-was-not-enough-to-cover-my-expense">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_11" aria-describedby="2" aria-label="My coverage was not enough to cover my expense"
                            class="option_input" data-mds-value="11" name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="11"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">My coverage was not enough to cover my expense</span></div>
                      </div>
                    </div>
                  </div>
                </li>
                <li class="group_optionContainer">
                  <div class="layout_answer" data-test-name="option-other,-please-specify">
                    <div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
                      <div class="row_row">
                        <div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_manulife_journeys_claims_no_ltr_reason_alt_12" aria-describedby="2" aria-label="Other, please specify" class="option_input" data-mds-value="12"
                            name="onf_q_manulife_journeys_claims_no_ltr_reason_alt" value="12"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
                        <div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Other, please specify</span></div>
                      </div>
                      <div class="row_row">
                        <div class="cell_cell"></div>
                        <div class="cell_cell option_textfieldContainer">
                          <div aria-hidden="true" class="option_otherOptionTextfield option_otherOptionTextfield_isHidden"><span id="spl_q_manulife_journeys_claims_no_ltr_reason_cmt"
                              class="validation_validationBlock otherOptionTextfield_textfieldValidationError otherOptionTextfield_textfieldValidationError_isHidden validationMessage validation_errorBlock"
                              aria-hidden="true"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span class="validation_caption">Error: This is required.</span></span><textarea
                              id="2_spl_q_manulife_journeys_claims_no_ltr_reason_cmt_nu__ka347j" aria-required="true" aria-describedby="spl_q_manulife_journeys_claims_no_ltr_reason_cmt" aria-label="Other, please specify"
                              class="otherOptionTextfield_input input_textfield input_textarea" data-mds-value="" name="spl_q_manulife_journeys_claims_no_ltr_reason_cmt" tabindex="-1" type="textarea"></textarea></div>
                        </div>
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RequiredThinking of your most recent claim experience, how likely are you to
recommend Manulife to family or friends?
Not At All Likely
Extremely Likely

0

1

2

3

4

5

6

7

8

9

10

Based on your recent claims experience, what is the main reason why you are
unlikely to recommend Manulife to your colleagues, friends or family?
 * The claim process took too long
 * The information provided was difficult to understand
 * Not enough information was provided
 * I had to follow up with Manulife multiple times
 * I do not know the status of my claim
 * Not enough communication from Manulife during the process
 * The claim payment was incorrect
 * The app was difficult to use
 * The website was difficult to use
 * I had to submit my claim by mail
 * My coverage was not enough to cover my expense
 * Other, please specify
   Error: This is required.

Note: Do not include any personal information, personal health information or
any other details about your personal health circumstances in response to these
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Please share the reasons why you selected that rating

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