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M&S: Franchise
*DSV User
0 Reports
Feb 2023



Entire Company


INFORMATION



Survey

Franchise

Report Date

18/6/23

Location

Wythenshawe Hospital

Address

Southmoor Road
Wythenshawe
Manchester , Greater Manchester M23 9LT
United Kingdom





YOUR SCORE

Showing data for Current Report

Created with Highcharts 5.0.675.00%12/16
Overall



YOUR SCORE: MAJOR SECTIONS

Showing data for Current Report

Created with Highcharts 5.0.688.00%7/8
Store Standards
Created with Highcharts 5.0.633.00%1/3
Shop Floor Service
Created with Highcharts 5.0.680.00%4/5
Checkout Service



SCORE TRENDING

Showing data for 1/7/22 - 30/6/23, 2367 Reports

Created with Highcharts 5.0.6Q2 (2022-2023)Q3 (2022-2023)Q3 Phase 2
(2022-2023)Q4 (2022-2023)Q4 Phase 2 (2022-2023)Q1 Phase 1 (2023-2024)Q1 Phase 2
(2023-2024)Overall ScoreEntire Company Avg2098 - Wythenshawe Hospital AvgWHSmith
AvgSep '22Nov '22Jan '23Mar '23May '23708090100



QUESTION LIST



Question Score

Answer

Partner BP
Compass
Moto
SSP
WHSmith Report Status Target Met
Below Target Visit date: 18/6/23 Day of week: Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday Timeband: Pre 9am
9:00am - 9:59am
10:00am - 10:59am
11:00am - 11:59am
12:00 midday - 12:59pm
1:00pm - 1:59pm
2:00pm - 2:59pm
3:00pm - 3:59pm
4:00pm - 4:59pm
5:00pm - 5:59pm
6:00pm - 7:00pm
Post 7pm Number of colleagues on shop floor 1 Store Standards88% (7/8) First
Impressions 1.1 Store entrance free from litter/debris 1/1
Yes
No 1.2 Exterior POS in good order 1/1
Yes
No
N/A 1.3 Baskets clean and available 1/1
Yes
No Shop Floor 1.4 Aisles free from obstruction(s) 1/1
Yes
No 1.5 Aisles free from clutter 0/1
Yes
No 1.6 Shelves/floor clean and hygienic 1/1
Yes
No Display Check: Main Promotional Unit Display identified as the main
promotional display Picnic 3 for £8 1.7 All main promotional display products
ticketed, with promotional POS in place 1/1
Yes
No Display Check: Food on the Move 1.8 All products ticketed 1/1
Yes
No Store Standards Summary Store Standards comments: The store entrance was
clean and tidy, and the interior was well-presented, although the food to go
product range had obvious gaps despite the fact that it was still early in the
day. The main promotional display was all ticketed and displayed a good range of
products. There was a kick stool which was not in use by colleagues and
detracted from the look and feel of the store. The floors were clean and
litter-free. The store entrance was clean and tidy, and the interior was
well-presented, although the food to go product range had obvious gaps despite
the fact that it was still early in the day. The main promotional display was
all ticketed and displayed a good range of products. There was a kick stool
which was not in use by colleagues and detracted from the look and feel of the
store. The floors were clean and litter-free. Shop Floor Service33% (1/3) 2.1
Colleague gave positive greeting/acknowledgement Yes
No 2.1a If no, explain: The colleague did not smile or provide a verbal comment
2.1a Colleague had a friendly demeanour 0/1
Yes
No 2.2 Colleague well presented with branded uniform and name badge 1/1
Yes
No 2.3 Colleague took/offered to take customer to product 0/1
Yes
No Shop Floor Service Summary Shop floor experience comments: I approached a
colleague to ask for help locating a product. They looked at me and waited for
me to speak. They offered brief eye contact but no smile. They pointed to one
product and then walked away mid-sentence, as though they were going to see if
there were any alternatives, but never came back. I waited in the aisle for a
couple of minutes to see if they would return, but they did not. The colleague
wore a uniform and a name badge. I approached a colleague to ask for help
locating a product. They looked at me and waited for me to speak. They offered
brief eye contact but no smile. They pointed to one product and then walked away
mid-sentence, as though they were going to see if there were any alternatives,
but never came back. I waited in the aisle for a couple of minutes to see if
they would return, but they did not. The colleague wore a uniform and a name
badge. Checkout Service80% (4/5) Type of checkout used: Manned
Self-service 3.1 Served in timely manner 1/1
Yes
No 3.2 Colleague gave positive greeting/acknowledgement Yes
No 3.2a If no, explain: The colleague did not smile 3.3 Colleague well presented
with branded uniform and name badge 1/1
Yes
No 3.4 Positive and prompt intervention at self-service (self-service only) 1/1
Yes
No 3.5 Colleague ended interaction positively Yes
No 3.5a If no, explain: The colleague did not make eye contact or smile 3.5a
Colleague had a friendly demeanour 0/1
Yes
No
N/A 3.6 Tills clean and clutter free 1/1
Yes
No Checkout Service Summary Checkout experience comments: I received a greeting
as the colleague came to assist me, however, there was no smile and only
fleeting eye contact. The issue was resolved promptly, however, I wasn't offered
an upbeat goodbye. I just received "Thanks," with no eye contact as the
colleague moved back to the shop floor. The colleague wore a uniform and a name
badge. I received a greeting as the colleague came to assist me, however, there
was no smile and only fleeting eye contact. The issue was resolved promptly,
however, I wasn't offered an upbeat goodbye. I just received "Thanks," with no
eye contact as the colleague moved back to the shop floor. The colleague wore a
uniform and a name badge. The Extra Mile Colleague went the extra mile Yes
No Store Photos Photo #1 Photo #2 Photo #3 Photo #4 Photo #5