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APQC Logo Register Sign in Open search dialog Search keywords Search Close ToolsGear Icon TOOLS MENU Available Tools: Close AVAILABLE TOOLS: * Resource Library Arrow with stem * Benchmarks on Demand Arrow with stem * APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) COLLAPSEEXPAND * Cross-Industry Version * Industry Versions * Learn More About the PCF * Certification Arrow with stem * Training - Self Paced and In Person Arrow with stem * Research Agenda Arrow with stem * Peer to Peer Arrow with stem * ASSESSMENTS COLLAPSEEXPAND * All Assessments * Open Standards Benchmarking Assessments * Rapid Performance Assessments * Capability Assessments * Blog Arrow with stem Have a question or need extra support? Check out our most frequently asked questions or feel free to contact us online or call us at 1-800-776-9676 or +1-713-681-4020 Menu MAIN NAVIGATION * About APQC Expand menu * Our Story * Our Team * Our Culture * Careers Expand menu * APQC Benefits * Corporate Responsibility * In the News * C. Jackson Grayson Scholarship Program * Membership Expand menu * Membership Types Expand menu * Enterprise Membership * Financial Management Membership * Human Capital Management Membership * Knowledge Management Membership * North Star Education Membership * Professional Services Membership * Supply Chain Management Membership * Benefits and Value * On-Demand Membership Demo * Current Members * Member Stories * Resource Library * Process Frameworks Expand menu * Industry-Specific Process Frameworks * How Organizations Use Process Frameworks * Process Classification Framework Frequently Asked Questions * Expertise Expand menu * Process & Performance Management Expand menu * Performance Management * Process Management * Data & Analytics * Knowledge Management Expand menu * What is Knowledge Management? * Start Your Program * Develop a Strategy & Program * Assess Your Program * Interactive KM Framework * Choose the Right Approach * Identify & Map Critical Knowledge * Communities of Practice * Excellence in Knowledge Management * Financial Management Expand menu * Finance Transformation * Financial Planning & Analysis * Human Capital Management Expand menu * Human Capital Management Strategy * Learning and Development * Talent Acquisition * The Employee Experience * Supply Chain Management Expand menu * Open Innovation * Supplier Relationship Management * Supply Chain Planning * End-to-End Processes * What We Do Expand menu * Benchmarking Expand menu * Benchmarks On Demand * Benchmarking for Professional Services Firms * Custom Benchmarking * Assessments * Research Expand menu * APQC's Sponsored Research and Data Collection * Advisory Services Expand menu * Assess Capabilities and Performance * Client Case Studies * Strategy Development * Strategy Execution * Content Management * Knowledge Excellence Certification * Process Excellence Certification * Training Expand menu * Online Training Courses * On-Site Training Courses * K-12 Education Services Expand menu * K-12 Education Solutions * Master Planning for Innovation (MPI) * Events Expand menu * 2024 APQC Conference * On-Demand Webinars * Upcoming Webinars SECONDARY NAVIGATION * Register * Sign in * Blog * Contact Us * Frequently Asked Questions Join APQC APQC Logo APQC HELPING ORGANIZATIONS WORK SMARTER, FASTER, AND WITH GREATER CONFIDENCE APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. Learn about the value of membership Arrow with stem PreviousArrow * 1 * 2 * 3 * 4 * 5 NextArrow OUR EXPERTISE AND SERVICES Topics We Cover Arrow with stem PROCESS MANAGEMENT Resources and tools to help your organization develop and implement sustainable business management processes. BENCHMARKING Research-based tools, resources, and custom benchmarking services to help you measure your organization’s performance against your peers. KNOWLEDGE MANAGEMENT Resources and tools to help you at every stage of KM strategy and implementation. TRAINING & ADVISORY SERVICES Online and in-person accredited training and customized consulting services from our process and knowledge management experts. PreviousArrow Articles The Role of Technology in KM October 10, 2023 Articles Could Santa Screw Up Christmas? December 12, 2023 Articles Creating End-to-End Processes October 10, 2023 Data and Measures Planning and Management Accounting Key Benchmarks: Cross-Industry August 08, 2023 Reports & White Papers Talent Management Technology Survey Results Snapshot: Cross-Industry October 10, 2023 Articles The Role of Technology in KM October 10, 2023 Articles Could Santa Screw Up Christmas? December 12, 2023 Articles Creating End-to-End Processes October 10, 2023 Data and Measures Planning and Management Accounting Key Benchmarks: Cross-Industry August 08, 2023 Reports & White Papers Talent Management Technology Survey Results Snapshot: Cross-Industry October 10, 2023 Articles The Role of Technology in KM October 10, 2023 NextArrow Recently Added Resources * 1 * 2 * 3 * 4 * 5 WE SHARE OUR RESULTS APQC membership includes access to our ever-growing Resource Library, with more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. Explore the Resource Library Arrow with stem THE BENCHMARK DATA YOU NEED View the benchmark data you need right now, or submit data about your organization into one of our performance assessments to receive a report that compares your organization’s performance to top, median, and bottom performers. Types: Benchmarks on Demand Assessment Surveys Custom Benchmarking Benchmarks on Demand Arrow with stem Assessment Surveys Arrow with stem Custom Benchmarking Arrow with stem BENCHMARKS ON DEMAND: FAST ACCESS TO REAL DATA * Powered by APQC’s Open Standards Benchmarking® database * More than 4,000,000 data points * Accurate, up-to-date data * Reports are generated instantly * Top, median, and bottom performer values for selected measures * No data submission required ASSESSMENT SURVEYS: KNOW WHERE YOU STAND * More than 4,000 benchmark measures * Understand your performance relative to peers * All data is statistically validated * Protected participant confidentiality * Leverage APQC's capability maturity models * Participate in upcoming research CUSTOM BENCHMARKING: CUSTOM DATA COLLECTION TO SUPPORT YOUR BENCHMARKING NEEDS * Reduced cycle time * Reduced cost * Neutral, anonymous, and unbiased third-party data collection * Stringent methodology and data validation process * Large global reach – we collect data from any industry across the globe APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more. US: 1-800-776-9676 INTL: +1-713-681-4020 FAX: 713-681-8578 APQC on LinkedIn APQC on YouTube APQC on Facebook APQC on Twitter APQC on Instagram RSS Feed APQC 123 N. Post Oak Ln Houston, TX 77024 USA Footer Location and Directions PRIVACY POLICY TERMS OF SERVICE BENCHMARKING CODE OF CONDUCT Cookie Preferences © 1994-2023 APQC. All Rights Reserved