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   Digital Reinvention
   
   03/08/2023Study
   
   
   CALL CENTER ANALYTICS: MINING THE POWER OF DATA
   
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NEWS AND INSIGHTS FROM QORUS


MOST RECENT NEWS & ARTICLES


Digital Reinvention
23/08/2023Interview


CHATBOT: IS IT TIME TO USE ARTIFICIAL EMPATHY IN BUSINESS APP?

Do banks and insurance companies should integrate chatbots with artificial
empathy into their apps?

View more
Insurance

23/08/2023Article


NOT ALL MENTAL HEALTH APPS ARE HELPFUL. EXPERTS EXPLAIN THE RISKS, AND HOW TO
CHOOSE ONE WISELY

There are thousands of mental health apps available on the app market, offering
services including meditation, mood tracking and counselling,...

Digital Reinvention

22/08/2023Article


BANKING INNOVATION OF THE MONTH: VAKIFBANK’S VAI COGNITIVE SERVICES

Qorus-Accenture’s Banking Innovation of the Month award for August goes to VAI
Cognitive Services 2.0, a cutting-edge project that democratizes...

Digital Reinvention
22/08/2023News


FINANCIAL WELLNESS PLATFORM, CREDIT SESAME, LAUNCHES ALL-NEW CREDIT BUILDER
MASTERCARD

Sesame Credit Builder is the easy way to build and improve your credit score
with your everyday debit purchases, helping...

Sustainability & Regulation
21/08/2023News


CIMB INTRODUCES ITS FIRST BRANCH WITH INTEGRATED SUSTAINABLE FEATURES

The branch exemplifies CIMB’s commitment to make banking services more inclusive
and accessible to customers with special needs, and at...

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MOST POPULAR CONTENT



Membership


JOIN THE QORUS

Today, Qorus is a catalyst for reinvention for our financial services members by
helping them to go further, be faster and work together.

Learn more


MOST RECENT STUDIES & REPORTS


Digital Reinvention
08/08/2023Study


A FISTFUL OF PROFITS – THE GOOD, THE BAD, AND THE UGLY OF SAVINGS AND INVESTING

A revolution led by fintechs and banks emerges as a trusty steed, bridging the
gap and leading individuals towards newfound...

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Digital Reinvention

03/08/2023Study


CALL CENTER ANALYTICS: MINING THE POWER OF DATA

This study by Emirates NBD and Qorus demonstrates how advanced analytics
operating on existing data assets can enable a critical...

Sustainability & Regulation

27/07/2023Study


CLIMATE RISK AND BANKS’ PORTFOLIO DECARBONIZATION: GLOBAL OUTLOOK AND TRENDS

The Glasgow Financial Alliance for Net Zero (GFANZ), comprising over 550 global
financial institutions committed to fully decarbonizing their portfolios...

Insurance
27/06/2023Study


INNOVATION RADAR: INNOVATION IN INSURANCE AWARDS WINNERS 2023

In 2023, we received an impressive 352 innovations from 223 institutions in 43
different countries for the Qorus-Accenture Innovation in...

Digital Reinvention

26/06/2023Study


BALANCING HUMAN AND DIGITAL: ARE BANKS LOSING TOUCH WITH CUSTOMERS?

New Qorus-Avanade report shows banks face a high-wire act in blending human
engagement and digital interaction.

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Further. Faster. Together




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