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TIME TO DISPEL THE FEAR AND MYTH THAT BOTS ARE STEALING JOBS

Posted at 26/01/22 14:09 in Jobs, role of orchestration, Citizen Development 0
Comments

It’s official, we’re heading back to the office. To the extent that official
‘work from home’ guidance has been dropped, anyway. It looks like being the
first acid test of whether socioeconomic habits will revert to type, or not.
Irrespective of where people work, one major change that is unlikely to be
reversed is the widespread adoption of automation that has been accelerated by
the pandemic. The combination of this, with the return to something approaching
regular commerce patterns, is going to be a defining characteristic of 2022.

The relentless advance of machines

When you look at the potential, it’s not difficult to see why. AI, robotics and
other forms of smart automation have the potential to bring great economic
benefits, contributing up to $15 trillion to global GDP by 2030 according to PwC
analysis. In the immediate term, we’re seeing bots and automation take on
increasing significance given the major changes we're seeing in people moving
jobs - particularly in America. A survey by UiPath found that 62% of executives
at large U.S. companies are struggling with the current labour shortage. As a
result, 78% of them are likely to invest or increase their investment in
automation to manage the impact of higher-than-normal turnover rates.

There is no doubt that the relentless advance of machines is gathering pace and
is, by virtue, shining a spotlight on the jobs, roles, and future of the human
workforce. For this, people will always see what they want to see and the ratio
between optimists and pessimists is rarely equal. It adds fuel to the fire when
we hear the news that up to a third of jobs in Europe could be made redundant by
automation over the next 20 years as companies battle to increase productivity
and fill skills gaps created by an aging population. This is according to
Forrester and beautifully reported in this Computer Weekly piece. The tech
analyst's latest Future of Jobs Forecast estimates that as many as 12 million
jobs could be lost to automation across Europe by 2040, primarily impacting
workers in industries such as retail, food services, and leisure and
hospitality. 

Types of role changes and examples

So, that’s it. We may as well pack in and go and sit on a beach or mountain
because it’s only a matter of time before a machine will be doing what you are
doing, right now. Not according to the World Economic Forum, which estimates
that by 2025, technology will create at least 12 million more jobs than it
destroys, a sign that in the long run, automation will be a net positive for
society. 

Whisper it quietly, but the fact is, we’ve been living in a world where machines
have been slowly replacing human workers for centuries. People have remained
gainfully employed, jobs have been redefined or newly created and humans and
machines have worked together to improve how things are done. Bad news for those
of you currently planning early machine-enforced retirement. This piece in the
Harvard Business Review from November 2021 is a great read. In it, it touches on
this exact issue - the new roles being created in everything from drivers to
testers, the impact on wages, the heightened appreciation of skills, and the
improved freedom of choice for people.

Dawn of citizen development

We’re seeing this happen right now. To be transformative and adapt to these
major changes, organisations need the agility that comes from making the right
decisions fast. But the amount of data and information that requires attention
can be overwhelming. At best organisations have a small number of highly
technical data experts supporting large teams across the business. Often these
data experts are busy working on issues with the highest priority, yet people
all across the business still need help to solve contextual problems that
require some data science but don’t justify - or can’t wait for - a data
scientist. It is driving a movement of a bigger, more diverse roster of people
with ‘normal’ job titles that engage with bots, automation or analytics as part
of their day-to-day. 

Put simply, the blending of people and bots is becoming widespread - a trend
being called ‘citizen development’. A Gartner survey found that 41% of
enterprises have active citizen development initiatives and 20% of those that
don’t are either evaluating or planning to start citizen development
initiatives. 

Orchestration is fundamental

We’re seeing a collision of humans and bots with the meeting of amazing
technology and a digital-literate workforce that is increasingly at home with
self-service and finding answers to challenges themselves. And just as this is
happening organically as the workplace revolution is being shaped, we can’t just
let it develop on its own and hope for the best. Knowledge, understanding, and
synergy are fundamental so that changes to people, processes, and systems do not
happen in silos or as multiple disconnected or disparate entities. This is why
orchestration is fundamental.

It’s not just about getting humans to talk to bots and vice versa, but getting
the already blended parts of the business connected to realise the benefits
greater than the sum of the parts. We’re talking about everything from
cost-saving, reducing friction, standardising workflows, improving the employee
experience, and minimising waste. We have a great Capgemini case study that
brings this situation to life.

We need to dispel the fear and myth that bots are stealing jobs. The reality is
quite different and as we move through 2022 and beyond, this will become
increasingly clear. 


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