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Last modified: 10/13/2022



UBER PRIVACY NOTICE

I. INTRODUCTION / II. OVERVIEW / III. DATA COLLECTIONS AND USES / IV. CHOICE AND
TRANSPARENCY / V. UPDATES TO THIS NOTICE


I. INTRODUCTION

When you use Uber, you trust us with your personal data. We’re committed to
keeping that trust. That starts with helping you understand our
privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and
shared, and your choices regarding this data. We recommend that you read this
along with our privacy overview, which highlights key points about our
privacy practices.

Download previous version





II. OVERVIEW


A. SCOPE


This notice applies to users of Uber’s services anywhere in the world, including
users of Uber’s apps, websites, features or other services.

This notice describes how Uber and its affiliates collect and use data. This
notice applies to all Uber users globally, unless they use a service covered by
a separate privacy notice, such as Uber Freight or Careem. This notice
specifically applies to:

 * Riders: individuals who request or receive transport and related services via
   their Uber account.
 * Drivers: individuals who provide transport to Riders individually or through
   partner transport companies.
 * Order recipients: individuals who request or receive food or other products
   and services for delivery or pick-up via their Uber Eats, Cornershop or
   Postmates account. This includes individuals who use guest checkout features
   to access delivery or pick-up services without creating and/or logging in to
   their account.
   
 * Delivery persons: individuals who provide delivery services via Uber Eats,
   Cornershop or Postmates. 
   
 * Guest Users: individuals who receive trip and delivery services ordered by
   other Uber account owners, including those who receive services arranged by
   Uber Health, Uber Central, Uber Direct or Uber for Business customers
   (collectively, “Enterprise Customers”), or by friends, family members or
   other individual account owners.

This notice also governs Uber’s other collections of data in connection with its
services. For example, we may collect the contact information of owners or
employees of restaurants or other merchants on the Uber Eats, Cornershop or
Postmates platforms; the contact information of individuals that manage and use
accounts owned by Enterprise Customers; or data of individuals who start but do
not complete their applications to be drivers or delivery persons.

All those subject to this notice are referred to as “users” in this notice.

Our privacy practices are subject to applicable laws in the places in which we
operate. This means that we engage in the practices described in this notice in
a particular country or region only if permitted under the laws of those places.
In addition, please note the following:

 * For users in Argentina: The Public Information Access agency, in its role of
   Regulating Body of Law 25.326, is responsible for receiving complaints and
   reports presented by any data subjects who believe their rights have been
   impacted by a violation of the local data protection regulation.
   
 * For users in Brazil: Please see here for information regarding Uber’s privacy
   practices required under Brazil’s General Data Protection Law (Lei Geral de
   Proteção de Dados - LGPD).
 * For users in California: Information regarding Uber’s privacy practices
   related to the California Consumer Privacy Act (CCPA) is available here.
 * For users in Colombia and Jamaica: “Riders” and “drivers” as defined in this
   Notice are known respectively as “lessors” and “lessees” in Colombia
   and Jamaica.
   
 * For users in Mexico: Please see here for information regarding Uber’s privacy
   practices required under Mexico’s Personal Data Protection Law (Ley Federal
   de Protección de Datos Personales en Posesión de los Particulares).
   
 * For users in Nigeria: Uber processes the data of users in Nigeria on the
   grounds that it is necessary to fulfil the terms of our agreements with those
   users, or based on their consent.
   
 * For users in South Korea: Please see here for information about Uber
   affiliate UT LLC’s privacy practices.

Please contact us here or through the addresses below with any questions
regarding our practices in a particular country or region.







B. DATA CONTROLLER AND TRANSFER


Uber B.V. and Uber Technologies Inc. are the data controllers for the data
collected in connection with use of Uber’s services in the European Economic
Area, the United Kingdom and Switzerland.

Uber Technologies Inc. is the data controller for the data collected in
connection with use of Uber’s services everywhere else.

Uber B.V. (Meester Treublaan 7, 1097 DP, Amsterdam, The Netherlands) and Uber
Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA) are the data
controllers for the data collected in connection with use of Uber’s services in
the European Economic Area, the United Kingdom and Switzerland.

In addition, for drivers in the UK, (1) the Uber entity holding the relevant
private hire vehicle operator licence is the data controller for the data
required to comply with licensing requirements; and (2) Uber B.V., Uber
Technologies, and the Uber entity with whom the driver has entered into a
contract, are joint controllers for the data required to comply with
worker rights.

Uber Technologies Inc. is the data controller for the data collected in
connection with use of Uber’s services everywhere else.

Uber operates, and processes personal data, globally; wherever and whenever you
travel, your data travels with you so we can offer you a seamless experience. We
also respect your data protection rights whether you are in your home country
or elsewhere.

This means that we may transfer personal data to countries other than your home
country in order to provide our services in a different country at your request.
We may also transfer personal data to another country if that is necessary to
respond to a customer support request that you submitted outside your region.
And trip/order histories may be accessed by users in another country after they
have left the country where services were rendered. Because our services involve
multiple users at the same time, limited personal data may be accessible to the
other user in another country.

We do so in order to fulfil our agreements with all our users, or based on
users’ instructions or prior consent, adequacy decisions for the relevant
countries or other transfer mechanisms as may be available under applicable law,
such as the Standard Contractual Clauses.

We may also transfer data to other countries in order to respond to a request
for personal data from a law enforcement agency. To provide additional
safeguards to these data transfers, Uber applies a robust internal procedure for
processing these requests. Uber only discloses personal data to law enforcement
agencies in a manner that is consistent with the regulatory requirements of
applicable laws, such as the GDPR. You can find more information about requests
from law enforcement here.

To help provide equivalent data protection wherever you use our services, Uber
has implemented the following measures across the globe:


 * policies and procedures to limit access to, and the processing of, personal
   data for defined purposes;
 * specific training of personnel responsible for managing personal data;
 * a government data access policy that refuses government access to data,
   except when disclosure is mandated by applicable laws including the EU GDPR,
   there is imminent risk of serious harm to individuals or consent is obtained;
 * robust protection of data while it is in transit between Uber apps and our
   servers, and when the data is processed on our servers. This includes
   encryption and the use of pseudonymised data to help protect users’ full
   identity against unauthorised disclosure.

For your convenience, the exercise of your data protection rights can be
directed to Uber via any of the designated channels mentioned above, and will be
handled centrally on behalf of the relevant controller. Questions, comments and
complaints about Uber’s data practices can be submitted here. You may also use
this form to submit a question to Uber’s Data Protection Officer and to ask us
for a copy of the Standard Contractual Clauses or other transfer mechanisms in
place for the data processing activity of your inquiry.


III. DATA COLLECTIONS AND USES





A. THE DATA WE COLLECT


Uber collects data: 

 * provided by users to Uber, such as during account creation
 * created during use of our services, such as location, app usage and
   device data
 * from other sources, such as other users or account owners, business partners,
   vendors, insurance and financial solution providers and
   governmental authorities

For your convenience, we’ve provided a visual summary of the data we collect and
how we use it here.

Uber collects the following data:

1. Data provided by users. This includes:


 * User profile information: We collect data when users create or update their
   Uber accounts, or place orders via guest checkout features. This may include
   their name, email, phone number, login name and password, address, profile
   picture, payment or banking information (including related payment
   verification information), driving licence and other government-issued
   documents (which may include identification numbers as well as date of birth,
   gender and photo). This also includes vehicle or insurance information of
   drivers and delivery persons, emergency contact information, user settings
   and evidence of health or fitness to provide services using Uber apps. 
   
 * Enhanced background check information (drivers and delivery persons): This
   includes information submitted during the driver/delivery person application
   process, such as driver history or criminal record (where permitted by law),
   licence status, known aliases and prior addresses, and right to work. This
   information may be collected by an authorised vendor on Uber’s behalf.
 * Identity verification photos: This includes photos of users (such as selfies)
   and/or their government-issued identifications (such as driving licences or
   passports). Such photos may be used to verify a user’s identity, such as
   through facial verification technologies. Please see the section titled “How
   we use personal data” for more information regarding how user photos are used
   for safety and security purposes, including identity verification.
   
 * Demographic data: We may collect demographic data about users, such as date
   of birth/age, gender or occupation, when required for certain Uber services
   or programmes, such as Uber Cash, alcohol deliveries or safety features that
   allow women users to set a preference to provide or receive services to/from
   other women (“Women Rider Preference”).
   
   We may also infer demographic data from other data collected from users. For
   example, we may infer a user’s gender based on their first name to enable
   safety features, such as the Women Rider Preference, or to display
   personalised ads for third-party products or services. See the section titled
   “How we use personal data” below for more information.
   
   We may also collect demographic data through user surveys.
 * User content: We collect the data submitted by users when they contact Uber
   customer support (including at Uber Greenlight Hubs or via phone chat or
   video conferencing tools); provide ratings or feedback for other users,
   restaurants or merchants; or otherwise contact Uber. This may include
   photographs, or audio or video recordings submitted by users in connection
   with a customer support request. This also includes metadata relating to the
   method you use to communicate with Uber. The contents of photos and
   recordings submitted by users are subject to Uber’s Community Guidelines.
   
   In certain jurisdictions, users can record the audio and/or video of their
   trips through an in-app feature or using a dashcam. In-app recordings are
   encrypted and stored on users’ devices and are only shared with Uber if
   submitted by the users in connection with safety incidents. Please see here
   for more information.
 * Travel information: We collect travel itinerary information, including times
   and dates of upcoming flight, lodging or car rental reservations, from users
   of our Uber Travel feature. We collect such information: (i) when users
   manually input their information into their Uber Travel itinerary; or (2) if
   authorised by users to access their Gmail accounts, from travel-related email
   confirmations. If so authorised, Uber will only access users’ Gmail accounts
   to collect travel itinerary information to enable the Uber Travel feature,
   and will adhere to Google’s API Services User Data Policy, including the
   limitations on use of data collected from users’ Gmail accounts.

2. Data created during use of our services. This includes: 


 * Location data (driver and delivery person): We collect precise or approximate
   location data from drivers’ and delivery persons’ mobile devices when the
   Uber app is running in the foreground (app open and on-screen) or background
   (app open but not on-screen).
 * Location data (riders and order recipients). We collect precise or
   approximate location information from riders’ and order recipients’ mobile
   devices if they enable us to do so via their device settings.
   
   Uber collects such data from the time a trip or order is requested until it
   is finished, and any time the app is running in the foreground (app open and
   on-screen). See “Choice and transparency” below for information on how riders
   and order recipients can enable precise location data collection.
   
   Riders and order recipients may use the Uber apps without enabling collection
   of location data from their mobile devices. However, this may affect certain
   features in the Uber apps. For example, a rider who has not enabled precise
   location data will have to manually enter their pick-up address.
   
   In addition, precise location data collected from a driver’s device during a
   trip is linked to the rider’s account, even if the rider has not enabled
   precise location data to be collected from their device. This data is used
   for purposes such as receipt generation, customer support, fraud detection,
   insurance and litigation.
   
 * Transaction information: We collect transaction information related to the
   use of our services, including the type of services requested or provided;
   trip or order details (such as date and time, requested pick-up and drop-off
   addresses, distance travelled and items ordered); and payment transaction
   information (such as a restaurant’s or merchant's name and location, amount
   charged and payment method). We also associate a user’s name with that of
   anyone who uses their promotion code.
   
 * Usage data: We collect data on how users interact with our services. This
   includes access dates and times, app features or pages viewed, browser type,
   app crashes and other system activity.
 * Device data: We collect data about the devices used to access our services,
   including the hardware models, device IP address or other unique device
   identifiers, operating systems and versions, software, preferred languages,
   advertising identifiers, device motion data and mobile network data.
   
 * Communications data: We collect data regarding phone, text or in-app
   communications between users that are enabled through Uber’s apps. This
   includes date and time, as well as the content of text or in-app messages. We
   may also collect the content of phone calls solely where users are notified
   in advance that the call may be recorded.
   

3. Data from other sources. These include:


 * users participating in our referral programmes. For example, when a user
   refers another person, we receive the referred person’s data from that user.
   
 * Uber account owners who request services for or on behalf of other users
   (such as friends or family members), or who enable other users to request or
   receive services through their business accounts (such as owners of Uber
   Health, Uber Central, Uber Direct or Uber for Business accounts).
 * users or others providing information in connection with claims or disputes.
   
 * Uber business partners through which users create or access their Uber
   account, such as payment providers, social media services, or apps or
   websites that use Uber’s APIs or whose APIs Uber uses. 
   
 * Uber business partners in connection with debit or credit cards issued by a
   financial institution in partnership with Uber to the extent disclosed in the
   terms and conditions for the card.
 * vendors who help us verify users’ identity, background information and
   eligibility to work, or who screen users in connection with sanctions,
   anti-money laundering or know-your-customer requirements. 
   
 * insurance, vehicle or financial services providers for drivers and/or
   delivery persons.
   
 * partner transport companies (for drivers or delivery persons who use our
   services through an account associated with such a company).
   
 * publicly available sources.
   
 * marketing service providers or data resellers whose data Uber uses for
   marketing or research.
   
 * law enforcement officials, public health officials and other
   government authorities.


B. HOW WE USE PERSONAL DATA


Uber uses data to enable reliable and convenient transport, delivery and other
products and services. We also use such data:

 * to enhance the safety and security of our users and services
 * for customer support  
 * for research and development  
 * to enable communications between users 
 * for marketing and advertising
 * to send non-marketing communications to users
 * in connection with legal proceedings

Uber does not sell or share user data with third parties for purposes of their
direct marketing, except with users’ consent.

For your convenience, we’ve provided a visual summary of the data we collect and
how we use it here. 

We use the data we collect:

1. To provide our services. Uber uses data to provide, personalise, maintain and
improve our services.

This includes using data to:

 * create/update accounts.
   
 * enable transport, delivery and other services/features, such as:
   * using location data to navigate rider pick-ups and order drop-offs,
     calculate ETAs and track the progress of rides or deliveries.
   * features that involve data sharing, such as sharing a driver’s first name
     and vehicle information with riders to facilitate pick-ups, user profile
     and trip details for ETA sharing and fare splitting, and user ratings and
     compliments.
   * match available drivers and delivery persons to users requesting services.
     Users can be matched based on availability, location/proximity, user
     settings/preferences and other factors such as likelihood to confirm a trip
     based on their past behaviour or preferences. Please see here for further
     information about our matching process.
   * features that facilitate use of our services by those with disabilities.
   * features that involve account linking, such as linking of email to create
     Uber Travel itineraries and linking of reward programmes to enable
     partnership benefits (such as with Marriott Bonvoy). 
 * enable dynamic pricing, in which the price of a trip, or the delivery fee for
   Uber Eats orders, is determined based on factors such as estimated time and
   distance, predicted route, estimated traffic and the current number of users
   requesting or providing services.
   
 * process payments.
   
 * personalise users’ accounts. For example, we may present an Uber Eats user
   with personalised restaurant or food recommendations based on their
   prior orders.
   
 * facilitate insurance, vehicle, invoicing or financing solutions.
 * provide users with trip or delivery updates, generate receipts and inform
   them of changes to our terms, services or policies.
 * perform necessary operations to maintain our services, including to
   troubleshoot software bugs and operational problems.
   
   Uber performs the above activities on the grounds that they are necessary to
   fulfil the terms of our agreements with users, or on the grounds that they
   are necessary for purposes of Uber’s and its users’ legitimate interests.

2. Safety and security. We use data to help maintain the safety, security and
integrity of our services and users. This includes:


 * verifying users’ identity and eligibility to provide transport or deliveries,
   including through reviews of enhanced background checks, to help prevent use
   of our services by unsafe drivers and/or riders.
   
   In certain regions, this includes Uber’s Real-Time ID Check feature, which
   prompts drivers and delivery persons to share a selfie before going online to
   help ensure that the driver or delivery person using the app matches the Uber
   account we have on file. We may also use this feature for other verification
   purposes such as verifying a change of bank account information or regaining
   account access.
   
   In addition, we may use facial recognition technology to process user profile
   photographs, identification photographs or other user-submitted photographs
   to prevent identity borrowing or use of our services by unauthorised drivers
   or delivery people.
   
   We may also use selfies to verify that users are wearing masks, helmets or
   other safety gear through the use of object verification technology.
   
   In some countries, riders may be required to verify their identity to use
   cash and certain other payment methods. In such cases, Uber allows riders to
   provide their ID number and/or a photo of their identification card to
   complete such verifications. Please see here for more information about rider
   identity verification.
   
   Similarly, order recipients may be required to provide their age and an image
   of their government-issued identification to verify their eligibility to
   order and receive alcohol deliveries. Please see here for more information
   about order recipient identity verification.
   
 * using data from drivers’ or delivery persons’ devices to detect unsafe
   driving behaviour such as speeding or harsh braking and acceleration, and to
   inform them of safer driving practices. We also use data from delivery
   persons’ devices to verify the type of vehicles they used to
   provide deliveries.
 * using driver location information, and communications between riders and
   drivers, to identify cancellation fees earned or induced through fraud. For
   example, if we determine that a driver is delaying a rider pick-up in order
   to induce a cancellation, we will not charge the rider a cancellation fee and
   will adjust the amounts paid to the driver to omit such a fee. To object to
   such an adjustment, please contact Uber customer support.
   
 * using device, location, user profile, usage and other data to prevent, detect
   and combat other types of fraud. This includes identifying fraudulent
   accounts or uses of our services, preventing use of our services by
   unauthorised drivers or delivery persons, verifying user identities in
   connection with certain payment methods, and preventing and combating
   unauthorised access to users’ accounts. In some cases, such as when a user is
   determined to be abusing Uber’s referral programme or has submitted
   fraudulent documents, such behaviour may result in automatic deactivation, or
   in the European Union or where otherwise required by law, deactivation after
   human review. To object to such a deactivation, please contact Uber
   customer support.
   
 * using user ratings, reported incidents and other feedback to encourage
   compliance with our Community Guidelines and as grounds for deactivating
   users with low ratings or who otherwise violated such guidelines in certain
   countries. In the European Union or where otherwise required by law, such
   deactivation occurs only after human review and/or the possibility to appeal.
   For more information about how ratings are determined and used, please see
   here for rider ratings, here for driver ratings and here for delivery person
   ratings. To object to such a deactivation, please contact Uber
   customer support.
   
 * using driver data (such as location, ratings and gender where legally
   permitted) and rider data (such as ratings, origin and destination) to help
   avoid pairings of users that may result in increased risk of conflict (for
   instance, because one user previously gave the other a one-star rating).
 * sharing user’s name, location, phone number, vehicle details and other
   relevant information with third-party companies that support the management
   and de-escalation of interpersonal conflicts that may occur between users
   while on a trip or in the process of making a delivery.
   
   Uber performs the above activities on the grounds that they are necessary to
   fulfil the terms of our agreements with users, and/or for purposes of the
   legitimate safety and security interests of Uber, our users and members of
   the general public.

3. Customer support. Uber uses the information we collect (which may include
call recordings) to provide customer support, including to investigate and
address user concerns and to monitor and improve our customer support responses
and processes.

Uber performs the above activities on the grounds that they are necessary to
fulfil the terms of our agreements with users or for purposes of Uber’s
legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis,
product development and machine learning to improve the user experience. This
helps us make our services more convenient and easier to use, enhance the safety
and security of our services and develop new services and features.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in improving and developing new services
and features.

5. Enabling communications between users. For example, a driver may message or
call a rider to confirm a pick-up location, a rider may contact a driver to
retrieve a lost item, or a restaurant or delivery person may call an order
recipient with information about their order.

Uber performs the above activities on the grounds that they are necessary to
fulfil the terms of our agreements with users.

6. Marketing and Advertising. Uber uses data (other than Guest Users’ data) to
market its services and those of Uber partners. This may include:

 * Sending emails, text messages, push notifications and in-app messages or
   other communications marketing or advertising Uber products, services,
   features, offers, promotions, sweepstakes, news and events.
   
   This may include using location, trip and order history, and usage data to
   send marketing communications that are personalised based on users’ observed
   or inferred interests and characteristics. For example, we may send push
   notifications suggesting a user’s favourite destinations or merchants, or
   in-app messages offering discounts or promos for products or merchants
   similar to those a user has previously ordered or ordered from. 
   
 * Displaying Uber advertising on third-party apps or websites. This includes
   using location, trip and order history, and usage data, and sharing hashed
   email addresses and device or user identifiers with advertising partners
   (such as Facebook and TikTok), to personalise such ads to users’ interests.
 * Displaying third-party advertising in Uber’s apps or in connection with our
   services.
   
   This includes ads for restaurants or merchants that are available on Uber
   Eats. These ads (which are identified as “Sponsored Listings” in Uber’s apps)
   include recommendations that are personalised based on users’ location and
   order histories.
   
   This also includes ads for other third-party products or services that are
   personalised based on users’ observed or inferred interests and
   characteristics, which we determine using data such as approximate location,
   trip information and history, usage data, demographic data (which may include
   inferred gender), and device or user identifiers.
   
   This also includes ads that are personalised based on data about the current
   trip or delivery request, including time of request and services requested.
   For example, if a user requests a trip to a supermarket, we may display
   in-app ads for third-party products that may be available at that
   supermarket. 
   
 * Measuring the effectiveness of Uber’s ads, and of third-party ads displayed
   in Uber’s apps or in connection with our services.
   
   We do not sell or share users’ data with third parties for purposes of their
   direct marketing or advertising, except with users’ consent. However, in
   order to display and measure the effectiveness of personalised third-party
   ads, we may share data with advertising intermediaries, such as advertising
   or device identifier, hashed email address, IP address, approximate location,
   and current trip or order information. These intermediaries may use or share
   the data for their own purposes. Users may opt out from ad personalisation in
   the Uber app here and in the Uber Eats app here. Please see the section below
   titled “Data Sharing and Disclosure” for more information on Uber’s data
   sharing practices.
   
   Uber performs the above activities on the grounds that they are necessary for
   purposes of Uber’s legitimate interests in informing users of Uber services
   and features or those offered by Uber partners. See the sections titled
   “Choice and transparency” and “Marketing and advertising choices” for
   information on your choices regarding how Uber may use your data for
   marketing and advertising.

7. Non-marketing communications. Uber may use data to send surveys and other
communications that are not for the purpose of marketing the services or
products of Uber or its partners. We may also send users communications
regarding elections, ballots, referenda and other political processes that
relate to our services. For example, Uber has notified some users by email of
ballot measures or pending legislation relating to Uber’s services in those
users’ areas.

Uber performs the above activities on the grounds that they are necessary to
fulfil the terms of our agreements with users, or for purposes of Uber’s and its
users’ legitimate interests in informing users of events that may have an impact
on their use of Uber services.

8. Legal proceedings and requirements. We use data to investigate or address
claims or disputes relating to use of Uber’s services, to satisfy requirements
under applicable laws, regulations, or operating licences or agreements, or
pursuant to legal process or governmental request, including from law
enforcement.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in investigating and responding to
claims and disputes relating to use of Uber’s services and features, and/or
necessary for compliance with applicable legal requirements.


C. COOKIES AND THIRD-PARTY TECHNOLOGIES


Uber and its partners use cookies and other identification technologies on our
apps, websites, emails and online ads for purposes described in this notice, and
Uber’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites,
apps, online media and advertisements. Uber uses cookies and similar
technologies for purposes such as:

 * authenticating users
 * remembering user preferences and settings
 * determining the popularity of content
 * delivering and measuring the effectiveness of advertising campaigns
 * analysing site traffic and trends, and generally understanding the online
   behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services
for us, to serve advertisements on our behalf across the internet and to track
and report on the performance of those advertisements. These entities may use
cookies, web beacons, SDKs and other technologies to identify the devices used
by visitors to our websites, as well as when they visit other online sites
and services.

Please see our Cookie Notice for more information regarding the use of cookies
and other technologies described in this section.


D. DATA SHARING AND DISCLOSURE


Some of Uber’s services and features require that we share data with other users
or at a user’s request. We may also share such data with our affiliates,
subsidiaries and partners, for legal reasons or in connection with claims
or disputes.

Uber may share data:

1. With other users

This includes sharing:

 * riders’ first name, rating, and pick-up and/or drop-off locations
   with drivers.
 * riders’ first name with other riders in a car sharing trip. Riders in car
   sharing trips may also see the drop-off location of the other riders.
 * order recipients’ first name, delivery address and order information with the
   restaurant or merchant and, for order deliveries, with the delivery person.
   We may also share ratings and feedback, or other information to the extent
   required by law, with the restaurant or merchant and, for order deliveries,
   the delivery person.
 * for drivers and delivery persons, we may share data with the rider(s), order
   recipient(s) and restaurants or merchants, including name and photo; vehicle
   make, model, colour, number plate and vehicle photo; location (before and
   during trip); average rating provided by users; total number of trips; period
   of time since they signed up to be a driver or delivery person; contact
   information; and driver or delivery person profile, including compliments and
   other feedback submitted by past users.
   
   We also provide riders and order recipients with receipts containing
   information such as a breakdown of amounts charged, driver or delivery
   person’s first name, photo and route map. We also include other information
   on those receipts if required by law.
 * for those who participate in Uber’s referral programme, we share certain data
   of referred users, such as trip count, with the user who referred them, to
   the extent relevant to determining the referral reward.
   

2. At the user’s request

This includes sharing data with:

 * Other people at the user’s request. For example, we share a user’s ETA and
   location with a friend when requested by that user, or a user’s trip
   information when they split a fare with a friend.
   
 * Uber business partners. For example, if a user requests a service through a
   partnership or promotional offering made by a third party, Uber may share
   certain data with those third parties. This may include, for example, other
   services, platforms, apps or websites that integrate with our APIs; vehicle
   suppliers or services; those with an API or service with which we integrate;
   or restaurants, merchants or other Uber business partners and their users in
   connection with promotions, contests or specialised services.
   
 * Emergency services: We offer features that enable users to share their data
   with police, fire and ambulance services in the event of an emergency or
   after certain incidents. For more information, please see the sections below
   titled “Choice and Transparency” and “Emergency Data Sharing”.  
   

3. With the general public

Questions or comments from users submitted through public forums such as Uber
blogs and Uber social media pages may be viewable by the public, including any
data included in the questions or comments submitted by a user.

4. With the Uber account owner

If a user receives services through an account owned by another party, we may
share their trip or order information, including location data, with the owner
of that account. This occurs, for example, when:

 * a rider uses their employer’s Uber for Business profile, such as when they
   take trips arranged through Uber Central
   
 * a driver or delivery person uses an account owned by or associated with an
   Uber partner transport company or restaurant
   
 * a rider takes a trip or a delivery recipient receives an order arranged by a
   friend or under a family profile
   
 * a delivery person acts as a substitute (UK only)
   

5. With Uber subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our
services or conduct data processing on our behalf. For example, Uber processes
and stores such data in the United States on behalf of its international
subsidiaries and affiliates, such as Cornershop. For more information, please
visit our Cornershop Data Sharing Policy.

6. With Uber service providers and business partners

These include:

 * payment processors and facilitators
   
 * enhanced background check and identity verification providers
   
 * cloud storage providers
   
 * Google, in connection with the use of Google Maps in Uber’s apps (see
   Google’s privacy policy for information on their collection and use of data)
   
 * social media companies, including Facebook and TikTok, in connection with
   Uber’s use of their tools in Uber’s apps and websites (see Facebook’s privacy
   policy and TikTok’s privacy policy for information on their collection and
   use of data)
 * Advertising intermediaries who enable Uber to display and measure the
   effectiveness of personalised ads.  
   
 * marketing partners and marketing platform providers, including social media
   advertising services, advertising networks, third-party data providers and
   other service providers to reach or better understand our users and measure
   advertising effectiveness
   
 * research partners, including those performing surveys or research projects in
   partnership with Uber or on Uber’s behalf
   
 * vendors that assist Uber to enhance the safety and security of Uber apps
   and services
   
 * consultants, lawyers, accountants and other professional service providers
   
 * insurance and financing partners
   
 * airports
   
 * providers of bikes and scooters that can be rented through Uber apps, such
   as Lime
   
 * third-party vehicle suppliers, including fleet and rental partners
   

7. For legal reasons or in the event of a dispute

Uber may share users’ data if we believe it’s required by applicable law,
regulation, operating licence or agreement, legal process or governmental
request, or where the disclosure is otherwise appropriate due to safety or
similar concerns.

This includes sharing data with law enforcement officials, public health
officials, other government authorities, airports (if required by the airport
authorities as a condition of operating on airport property) or other third
parties as necessary to enforce our Terms of Service, user agreements or other
policies; to protect Uber’s rights or property, or the rights, safety or
property of others; or in the event of a claim or dispute relating to the use of
our services. In the event of a dispute relating to use of another person’s
credit card, we may be required by law to share your data, including trip or
order information, with the owner of that credit card.

For more information, please see Uber’s Guidelines for Law Enforcement
Authorities - United States, Guidelines for Law Enforcement Authorities -
outside the US and Guidelines for Third-Party Data Requests and Service of Legal
Documents.

This also includes sharing data with others in connection with, or during
negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing or acquisition of all or a portion of our business by
or into another company.

8. With consent

Uber may share a user’s data other than as described in this notice if we notify
the user and they consent to the sharing.




E. DATA RETENTION AND DELETION


Uber retains user data for as long as necessary for the purposes
described above.

Uber retains user data to provide its services and comply with its legal
obligations. 

Uber retains user data for as long as necessary for the purposes described
above. The period for which we retain user data is determined by the type of
data, the category of user to whom the data relates and the purposes for which
we collected the data.

The length for which Uber retains user data may further be determined by legal
and regulatory requirements, purposes of safety, security and fraud prevention,
or by issues relating to the user’s account such as an outstanding credit or an
unresolved claim or dispute.

For example:

 * We retain user data of riders and order recipients that is processed in order
   to provide our services, such as the user profile information and
   credentials, for the lifetime of the user’s account.
 * We retain certain categories of users for a maximum of 7 years regardless of
   the lifetime of the user’s account, such as location data used to calculate
   the fee of the trip to comply with Tax regulations.
 * We retain certain categories of data of all users for a period unrelated to
   the lifetime of the user’s account to avoid fraudulent use of the app. The
   period for which the data is retained will be determined by the necessity of
   the data for purposes of safety, security and fraud prevention, as well as
   legal and regulatory requirements. Examples include incomplete driver
   applications, which are retained for 1 year, and rejected driver applications
   and customer service communications on safety incidents, which are retained
   for 7 years.
 * Pursuant to legal and regulatory requirements, for purposes of safety,
   security and fraud prevention, or because of an issue relating to the user’s
   account such as an outstanding credit or an unresolved claim or dispute, we
   may retain certain categories of data after the deletion of the user’s
   account, such as user profile information and vehicle and tax data. This
   generally means that we retain their account and data for 7 years after a
   deletion request.

Users may request deletion of their accounts at any time. Uber may retain user
data after a deletion request due to legal or regulatory requirements or for
reasons stated in this policy.



Users may request deletion of their account at any time through the Settings >
Privacy menus in the Uber app, or through Uber’s website (riders and order
recipients here; drivers and delivery persons here; guest checkout users here).

Following an account deletion request, Uber deletes the user’s account and data,
unless they must be retained due to legal or regulatory requirements; for
purposes of safety, security and fraud prevention; or because of an issue
relating to the user’s account such as an outstanding credit or an unresolved
claim or dispute. Because we are subject to legal and regulatory requirements
relating to drivers and delivery persons, this generally means that we retain
their account and data for the applicable statutory retention period after a
deletion request. For riders and order recipients, their data is generally
deleted within 90 days of a deletion request, except where retention is
necessary for the above reasons.


IV. CHOICE AND TRANSPARENCY

Uber enables users to access and/or control data that Uber collects, including
through: 

 * privacy settings
 * device permissions
 * in-app ratings pages
 * marketing choices 

Uber also enables users to request access to or copies of their data, make
changes or updates to their accounts, request deletion of their accounts or
request that Uber restrict its processing of user data.

A. Privacy settings

The Settings > Privacy menu in the Uber app allows riders and order recipients
to set or update their preferences regarding location data collection and
sharing, emergency data sharing and notifications. Our Privacy Centre is also
available in web version.

 * Location data collection (riders and order recipients)
   
   Riders and order recipients can enable/disable Uber to collect location data
   from their mobile devices through their device settings, which can be
   accessed via the Settings > Privacy > Location menu. 
   
 * Share Live Location (Riders)
   
   Riders can enable/disable Uber to share their real-time location data from
   their mobile devices with their drivers through their device settings, which
   can be accessed via the Settings > Privacy > Location menu. 
   
 * Emergency Data Sharing
   
   Riders may enable Uber to share real-time location data from their mobile
   devices with emergency police, fire and ambulance services. Such data may
   include approximate location at the time the emergency call was placed; the
   car’s make, model, colour and number plate information; the rider’s name and
   phone number; pick-up and drop-off locations; and the driver’s name.
   
   Riders may enable/disable this feature via the Settings > Privacy > Location
   menu, or the Safety Centre.
   Drivers and delivery persons can also enable/disable Emergency Data Sharing
   via the App settings > Emergency Data Sharing menu, or the Safety Toolkit. 
   
 * Notifications: account and trip updates
   
   Uber provides users with trip status notifications and updates related to
   activity on their account. These notifications are a necessary part of using
   the Uber app and cannot be disabled. However, users may choose the method by
   which they receive these notifications through the Settings > Privacy menu.
   
 * Notifications: discounts and news
   
   Users may enable Uber to send push notifications about discounts and news
   from Uber. Push notifications may be enabled or disabled through the Settings
   > Privacy menus in the Uber app.
   
 * Communications from restaurants and merchants
   
   While placing an order in the Uber Eats app, users may opt in to share their
   contact details with certain restaurants or merchants in order to receive
   communications from them. Those who opt in may choose to cease receiving such
   communications through the Settings > Account > Data Sharing menus in the
   Uber Eats app.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of
device data that apps cannot access without the device owner’s permission, and
these platforms have different methods for how that permission can be obtained.
Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from
1 to 5. An average of those ratings is associated with a user’s account and is
displayed to other users for whom they provide or receive services. For example,
rider ratings are available to drivers from whom they request transport, and
driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behaviour. Accountability
helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the Uber app, and also
access a breakdown of their average rating in Uber’s Privacy Centre.

Drivers can see their average rating after tapping their profile photo in the
Uber Driver app. Click here for more information.

Delivery persons may also be rated by order recipients, restaurants and
merchants. Click here for more information.

D. Marketing and advertising choices

Uber provides users with the following choices regarding how their data is used
for purposes of marketing and advertising:

 * Personalised marketing communications from Uber: Users may choose here
   whether to receive communications (such as emails, push notifications and
   in-app messages) about Uber products and services that are personalised based
   on their data to make it more relevant to them. Users may also choose here
   whether to receive any marketing emails from Uber.
 * Uber ads: Users may choose here whether their data is used and shared with
   advertising partners to deliver personalised ads about Uber products and
   services on third-party apps and websites, or to measure the effectiveness of
   such ads.
 * Restaurant and merchant ads: Users may choose here whether Uber may use their
   order and search history to display personalised ads for restaurants or
   merchants that are available on Uber Eats.
 * Third-party ads: Users may choose here whether Uber may use their data to
   display ads for third party products or services that are personalised based
   on users’ observed or inferred interests and characteristics.
 * Cookies and related technologies: For information on how to control Uber’s
   use of cookies and related technologies, including for purposes of displaying
   personalised ads, please see our Cookie Notice.

E. User data requests

Uber provides users with a variety of ways to learn about, control and submit
questions and comments about Uber’s handling of their data.

 * Accessing data: Users can access data including their profile data and trip
   or order history through the Uber apps or via Uber’s website. Users can also
   use our Explore Your Data feature to view an online summary of information
   about their account, such as number of trips or orders, rating, rewards
   status and number of days since they’ve been an Uber user. Users can also
   request access to their data here.
 * Data portability: Users can request a copy of their data using our Download
   Your Data tool. For an overview of the data available through that tool,
   please click here. Users may also request a copy of their data here.
 * Changing or updating data: Users can edit the name, phone number, email
   address, payment method and photo associated with their account through the
   Settings menu in Uber’s apps or driver portal. Users may also request to
   update or correct their data here.
 * Deleting data: Users may request deletion of their account at any time
   through Uber’s Privacy Centre or in the Settings > Privacy menus in the
   Uber app.
 * Objections, restrictions and complaints: Users may request that we stop using
   all or some of their data, or that we limit our use of their data. This
   includes objecting to our use of data that is based on Uber’s legitimate
   interests. Uber may continue to process data after such objection or request
   to the extent required or permitted by law.
   
   In addition, depending on their location, users may have the right to file a
   complaint relating to Uber’s handling of their data with the data protection
   authority in their country. For example, users in the European Union and
   South America may submit such requests to the data protection authorities in
   the country in which they live.
   
   Users may submit the above requests here.


V. UPDATES TO THIS NOTICE

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will
notify users in advance of the changes through the Uber apps or through other
means, such as email. We encourage users to periodically review this notice for
the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to
the extent permitted by law.




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