www.usanorth811.org
Open in
urlscan Pro
64.62.135.181
Public Scan
URL:
https://www.usanorth811.org/
Submission Tags: falconsandbox
Submission: On May 03 via api from US — Scanned from DE
Submission Tags: falconsandbox
Submission: On May 03 via api from US — Scanned from DE
Form analysis 0 forms found in the DOM
Text Content
The 2021 Annual Newsletter is out now!
* Where do I begin?
STEP 1
Outline your dig site in white paint, chalk, flags or flour
STEP 2
Contact USA North 811 at least two working days before you start your project
STEP 3
Wait for the utility partners to respond or locate their utilities
STEP 4
Confirm all utility partners on your ticket have responded and your start
time has passed
STEP 5
Dig safely around your site and respect the utility markings
* Digging Facts
What are the chances I will hit a utility line?
How often do buried utility lines get damaged?
Who's at risk?
Why Should I Contact 811 Before Digging?
* Quick Links
*
Law & Excavation Manual
*
Get a Copy of your Ticket
*
Pre-mark your Dig Site
*
Rant or Rave
*
View Electronic Positive Responses
* Contact Us
*
FAQ
*
Rant or Rave
*
Online Ticket Support
*
Utility Member Services
*
Other USA North 811 Contacts
Get Started
* Get A Ticket
* Excavation Law
* Ticket Copy
* Utility Member Contact Lookup
* Rant or Rave
--------------------------------------------------------------------------------
Contact USAN 811:
* Member Services
* Online Services
* Other Contacts
DIYER
If you're a homeowner, DIYer, or weekend warrior, use the links below to ensure
you stay safe during your next project!
QUICK LINKS
Where Do I Begin? Get A Ticket Utility Marking Code FAQ
CONTRACTOR
If you're a contractor or professional excavator, use the links below to ensure
you and your crew stay safe on the jobsite!
QUICK LINKS
Get A Ticket Law & Excavation Manual What is Electronic Positive Response FAQ
UTILITY OPERATOR
If you are a Utility Member of USA North 811, use the services below to update
your member information, login to your WebTMS account, or submit an E-Ticket!
QUICK LINKS
Become a Utility Member Utility Member Services What is Electronic Positive
Response FAQ
DIYER
If you're a homeowner, DIYer, or weekend warrior, use the links below to ensure
you stay safe during your next project!
QUICK LINKS
Where Do I Begin? Get A Ticket Utility Marking Code FAQ
CONTRACTOR
If you're a contractor or professional excavator, use the links below to ensure
you and your crew stay safe on the jobsite!
QUICK LINKS
Get A Ticket Law & Excavation Manual What is Electronic Positive Response FAQ
UTILITY OPERATOR
If you are a Utility Member of USA North 811, use the services below to update
your member information, login to your WebTMS account, or submit an E-Ticket!
QUICK LINKS
Become a Utility Member Utility Member Services What is Electronic Positive
Response FAQ
UTILITY MEMBER CONTACT LOOKUP
ELECTRONIC POSITIVE RESPONSE
GET A COPY OF YOUR TICKET
BECOME AN E-TICKET USER
811 PRO ONLINE TRAINING
EVEN MORE
RANT OR RAVE
AGRICULTURE AND 811 SAFETY
CA DIG SAFE BOARD - DAMAGE NOTIFICATION
CA DIG SAFE BOARD - VIOLATION COMPLAINT
INSTRUCTIONAL VIDEOS
UTILITY MARKING COLOR CODE & PRE-MARKING INFO
PROJECT DESIGN
LIST OF HOLIDAYS
CONTACT CENTER STATS
DIRT REPORTS
DAMAGE PREVENTION LINKS
WHAT IS ELECTRONIC POSITIVE RESPONSE
MEMBERSHIP APPLICATION
CGA BEST PRACTICES
LIST OF MEMBERS
MISSION & HISTORY
TICKET RESEARCH SERVICE
ANNUAL NEWSLETTER
SUSTAINING MEMBERS & PRIVATE LOCATORS
BOARD OF DIRECTORS & STAKEHOLDERS
DAMAGE PREVENTION PARTNERS
PRIVACY POLICY
USA NORTH 811 ARTICLES & BYLAWS
811 PROMOTIONAL ORDER FORM
UPCOMING EDUCATION
*
* USA NORTH 811
* Phone: 811 // 800-642-2444
* 4005 Port Chicago Hwy, Suite 100 Concord, CA 94520-1122
AGRICULTURE AND 811 SAFETY
Excavation work in California, which includes agricultural activities, has
required a “call before you dig” ticket since the 1980’s. Standard tickets are
valid for 28 days and can be renewed if work is ongoing. In 2017, lawmakers
created an ‘Area of Continual Excavation’ (ACE) ticket that is valid for one
calendar year and available to farmers and certain flood control facility
operators. The goal was to create a safe and less burdensome option from the
normal ticket process that complies with safe digging laws.
WHETHER YOU NEED AN ACE TICKET OR A STANDARD TICKET, FOLLOW THESE STEPS:
1. MARK YOUR WORK AREA IN WHITE
Delineate your dig site in white paint, flags, stakes, whiskers, or chalk.
2. REQUEST A TICKET FROM USA NORTH 811
Visit www.usanorth811.org to submit your ticket online, or dial 811; available
24 hours a day, 7 days a week (including holidays). If you are requesting an ACE
ticket, just let us know over the phone, or select the appropriate option when
submitting your ticket online.
3. WAIT THE REQUIRED TIME
Utility owners have at least two working days, not including the day of
notification, to respond to your ticket by marking the site, providing
information on the location of their facilities underground, or giving an ‘all
clear’ if there are no facilities in the dig area.
4. CONFIRM ALL MEMBERS HAVE RESPONDED
Excavators must confirm that ALL utility members on the ticket have responded
before excavation can begin, even if the start date and time has passed
(submitting a ‘No Response’ to the ticket will send another notification to the
utility owner. Call us at 811 or log into your E-Ticket account to submit a No
Response on your ticket).
5. DIG SAFELY AND RESPECT THE MARKS
Excavators are required to use hand tools only within 24 inches on either side
of the underground line and are responsible for the safety and protection of any
facilities while they are exposed.
ACE tickets are ONLY available to farmers and flood control facilities where the
excavation is part of “normal business activities.” A flood control facility is
defined in Title 19 of the California Code of Regulations as “an engineered
basin operated by a state or local agency, used for the temporary slowing and
storing of storm water runoff and for which regular removal of debris is
required."
For areas of continual excavation that include or are within 10 feet of a high
priority subsurface installation, an onsite meeting between a representative of
the excavator and the operator of the high priority subsurface installation is
required, and must be facilitated by using an Area of Continual Excavation
Agreement (form below).
An onsite meeting must take place at a mutually agreed upon date and time on the
property where the high priority subsurface installation is present.
Representatives must be authorized to enter into an agreement and be prepared
with all the relevant information of their respective operations.
If there are contrary understandings of the exact location of the high priority
subsurface installation, the operator must demonstrate a conflict with the area
of continual excavation by providing documentation of the exact location of the
facility or by exposing the facility with hand tools or vacuum excavation at a
mutually agreed upon date and time.
If the ACE does not contain a high priority subsurface installation and is more
than 10 feet away from any high priority subsurface installation, then the
operator or excavator may request an optional onsite meeting using the Area of
Continual Excavation Optional Agreement (form below).
ON-SITE MEETING AGREEMENT FOR EXCAVATION WITHIN 10 FEET OF A HIGH PRIORITY LINE:
* For Agricultural Operations: Form No. ACE Agreement 01 - Agricultural
Operations (07-01-2020)
* For Flood Control Facilities: Form No. ACE Agreement 02 – Flood Control
Facilities (07-01-2020)
ON-SITE MEETING AGREEMENT FOR EXCAVATION WITHIN 5 FEET OF ANY UNDERGROUND LINE
(OPTIONAL):
* For Agricultural Operations: Form No. ACE Optional Agreement 03 -
Agricultural Operations (07-01-2020)
* For Flood Control Facilities: Form No. ACE Optional Agreement 04 –Flood
Control Facilities (07-01-2020)
AREA OF CONTINUAL EXCAVATION ON THE DIG SAFE BOARD WEBSITE
CA DIG SAFE BOARD - DAMAGE NOTIFICATION
CA DIG SAFE BOARD - VIOLATION COMPLAINT
PROJECT DESIGN
If you are not excavating within the next 14 calendar days a ticket cannot be
submitted since the project is in the design phase. To acquire infrastructure
information/ location for design purposes, the engineering department of each
utility operator must be contacted. USA North 811 provides the Utility Member
Contact Lookup tool free of charge. Please use the button below to generate a
list of design/engineering contacts.
Project Design
LIST OF HOLIDAYS
The following is a list of Holidays recognized by California and Nevada. Both
California and Nevada One-Call Laws do not allow Federal or State Holidays to be
included as part of the legal notice for the excavation notification. For
holidays that occur on Saturdays, USA NORTH 811 will observe the holiday the
Friday before the holiday. For holidays that occur on Sundays, they will be
observed on the following Monday.
Date
Holiday
CA
NV
01/01/22 – Observed – 12/31/21
New Years Day
X
X
01/17/22
Martin Luther King Jr. Birthday
X
X
02/21/22
President’s Day
X
X
03/31/22
Cesar Chavez Day
X
05/30/22
Memorial Day
X
X
07/04/22
Independence Day
X
X
09/05/22
Labor Day
X
X
10/10/22
Columbus Day
X
10/28/22
Nevada Day
X
11/11/22
Veteran’s Day
X
X
11/24/22
Thanksgiving Day
X
X
11/25/22
Family Day (Day after Thanksgiving)
X
X
12/25/22 Observed – 12/26/22
Christmas
X
X
CONTACT CENTER STATS
Live Stats
2022 KPI
2022 Ticket Volume
2001-2020 Ticket Volume
2016-2020 Tickets by Phone Vs Tickets by Web
2001-2020 Transmissions Per Ticket
DIRT REPORTS
Welcome to the USA North 811 DIRT portal. Follow the below steps to input your
data for either California or Nevada. NOTE: DIRT reporting is done on an
anonymous basis and is a tool for data collecting, not enforcement of excavation
law. All personal information for the individual entering the report will be
removed.
If you are trying to input DIRT data for California only, please click the link
below to submit your report to the California DIRT Page: (NOTE: When you submit
your data through the CA DIRT portal, a report will also be transmitted to the
National DIRT program as well fulfilling any National reporting requirements you
might have)
CA DIRT REPORTING
or click the link below to download and print out a copy of the CA DIRT form for
use in the field:
CA Facility Event Form
If you are trying to input DIRT data for Nevada only, please click the link
below to submit your report to the National CGA DIRT Page:
NV Dirt Reporting
View Previous California DIRT Reports
DAMAGE PREVENTION LINKS
Common Ground Alliance (CGA)
California Regional Common Ground Alliance
Nevada Regional Common Ground Alliance (NRCGA)
USA South (Dig Alert)
CGA Best Practices
PHMSA Stakeholder Communications Toolbox
WHAT IS ELECTRONIC POSITIVE RESPONSE
MEMBERSHIP APPLICATION
For more information on becoming a member of USA North 811, fill out the form
below!!
CGA BEST PRACTICES
LIST OF MEMBERS
California
Nevada
MISSION & HISTORY
Mission Statement
To cultivate public safety and damage prevention by creating cohesive lines of
communication between excavators and utility operators. Our vision of
transparency and fluidity is streamlined by exceptional customer service and
public education. We aim to surpass One Call industry best practice standards
and inspire inclusive participation from stakeholders.
History
USA North 811 began operation in May of 1975 & incorporated as a 501 (c)(6)
Non-Profit Mutual Benefit Corporation in 1986. Our objective is to receive
planned excavation reports from public or private excavators and to transmit
those planned excavation reports to all participating utility members of USA
North 811 who may have facilities in and around that excavation site. Our
members will either: 1) mark or stake the horizontal path of their facility, 2)
provide information about the location of their facility, or 3) advise the
excavator of clearance, for facilities that they own.
TICKET RESEARCH SERVICE
Please select a Ticket Research option below
Standard Ticket Research
Ticket Research for Utility Members of USA North 811
Ticket Research for Subpoena use
ANNUAL NEWSLETTER
2021 Newsletter
2020 Newsletter
2019 Newsletter
2018 Newsletter
SUSTAINING MEMBERS & PRIVATE LOCATORS
SUSTAINING MEMBERS
Central California Irrigation District
Los Banos, CA - 209-826-1421
M & M Electric
Sacramento, CA 916-929-0150
The Don Chapin Company Inc.
Salinas, CA 831-444-4191
Underground Construction Company Inc
Benicia, CA 707-746-8800
Wattis Construction Company Inc.
San Jose, CA 408-293-3669
PRIVATE LOCATORS
Global Utility Tracking System
Courtland, CA 209-993-2700
Instrument Technology Corp
Sebastopol, CA 800-519-1998
Pacific Coast Locators
La Crescenta, CA 818-249-7700
Subtronic Corporation
Martinez, CA 925-228-8771
Underground Utility Detection Services
Crescent City, CA 707-954-4164
BOARD OF DIRECTORS & STAKEHOLDERS
DAMAGE PREVENTION PARTNERS
California Regional Common Ground Alliance
The California Regional Common Ground Alliance (CARCGA) is a 501(c)(6)
non-profit mutual benefit corporation dedicated to ensuring public safety,
environmental protection, and integrity of underground services in California.
CARCGA is a Regional Partner of the Common Ground Alliance (CGA). Through the
effective promotion of CGA’s damage prevention best practices, CARGCA boasts
participation from a variety of stakeholders including but not limited to
utility operators and professional excavators.
Common Ground Alliance
CGA is a member-driven association of 1,700 individuals, organizations and
sponsors in every facet of the underground utility industry. Established in
2000, CGA is committed to saving lives and preventing damage to underground
infrastructure by promoting effective damage prevention practices. CGA has
established itself as the leading organization in an effort to reduce damages to
underground facilities in North America through shared responsibility among all
stakeholders.
Nevada Regional Common Ground Alliance
The Nevada Regional Common Ground Alliance is open to any individual,
organization, municipality or corporation interested in the promotion of
underground damage prevention in the state of Nevada. The NRCGA provides a forum
for members and non-members to exchange information and ideas at monthly
meetings, offers free excavator training on damage prevention and Nevada
excavation law, and holds events throughout the year to educate homeowners and
excavators about the importance of calling 811 before beginning any digging
project.
NICE inContact
NICE InContact is our latest technology partner that will be providing our
Contact Center with a state of the art customer service phone system that will
be available before 2020.
Norfield
Norfield is a member-owned technology organization, consisting of notification
centers for California (Northern and Southern), Colorado, Illinois, Michigan,
Nevada, North Carolina, Ohio, Utah, and Virginia, who collectively process over
ten million incoming excavation notification requests annually.
WebTMS
WebTMS is a multi-center, web-based One Call Ticket Management System for
receiving locate request tickets, managing locator workflow and assignments,
transmitting positive responses back to the originating One Call Center,
transmitting notifications to excavators, and providing metrics for managers to
effectively manage their locate teams and response times. USA North 811 offers
utility operators this ticket management solution free of charge.
PRIVACY POLICY
* INTRODUCTION
AGREEMENT AND PARTIES. Underground Service Alert of Northern California and
Nevada ("USA North," "us," or "we") respects the privacy of the visitors to the
USA North website (collectively "website" or "site"). This privacy policy
("privacy policy" or "policy") is an agreement between USA North and you, as the
user of the USA North website ("you"). This agreement tells you when this policy
is effective, what information we collect from you, how we might use it, how you
can review or change the personal information you provided to us, and how we may
change this policy. We encourage users to read this policy prior to accessing
the features of the site.
* AGREEMENT TO TERMS OF PRIVACY POLICY AND TERMS OF USE
AGREEMENT TO TERMS. All activities in which you may engage on this website are
voluntary. You are not required to provide any personal information to us unless
you choose to access features on this site which require the information. If you
do not agree with the terms of this policy or other terms of use on this
website, then you should immediately exit this website and discontinue using the
site. If you do not agree with the terms of our privacy policy, please do not
provide us with any personal information and leave this website. By using the
USA North website, you signify that you agree to the terms of this privacy
policy.
* EFFECTIVE DATE OF AND CHANGES TO PRIVACY POLICY EFFECTIVE DATES.
This privacy policy is effective as of June 7, 2019, and will remain in effect
except with respect to any of its provisions that are changed in the future, in
which case the changes will become effective on the date they are posted on the
website or we otherwise notify you of the changes. We reserve the right to
change this privacy policy at any time. Changes, modifications, additions, or
deletions will be effective immediately upon their posting to this site. You
should check this policy periodically as its terms may change from time to time.
Your continued use of the site after we post any such modifications will
constitute your acknowledgement of the modified policy and your agreement to
abide and be bound by the modified policy. We will also revise the "last
updated" date found at the beginning of this privacy policy when we post changes
to it.
* POLICY APPLICABLE TO ONLINE ACTIVITIES ONLY DISCLAIMERS.
The privacy policy does not extend to anything that is inherent in the operation
of the Internet, and therefore beyond USA North's control, and is not to be
applied in any manner contrary to applicable law or governmental regulation.
This online privacy policy only applies to information collected through this
site. This privacy policy does not apply to any information we may collect from
you in any place other than this website.
* PERSONAL INFORMATION WE MAY COLLECT
TYPES OF INFORMATION COLLECTED. We may ask you for certain information referred
to as "personal information," which includes information that pertains to your
identity. Such information may include, but is not limited to, items such as
your name, company affiliation, address, e-mail address, and telephone number.
You may be required to provide personal information to access or use certain
parts of our website or features of the site. If you do not provide the
requested personal information, you may not be able to access or use the
features of the site where such information is requested.
* PERSONAL INFORMATION ABOUT YOU
USE OF PERSONAL INFORMATION. We will primarily use the personal information we
receive from you to provide services to you, including, but not limited to, the
following:
A. To administer and fulfil the purpose of the USA North program.
B. To send surveys to you about our service to better understand your interests
and needs, so we can improve our services. If you no longer wish to receive any
e-mails from us you may opt out (see Section 12).
C. To send alerts to you about our service, updates, changes, and outages. If
you no longer wish to receive any SMS messages from us you may opt out (see
Section 12 and 13).
* GENERAL INFORMATION WE MAY COLLECT
TYPES OF INFORMATION COLLECTED. There may be other instances in which we collect
information from you that is more general in nature ("general information").
Such information may include your Internet Protocol (IP) address, which enables
us to identify your computer or device on a Transmission Control
Protocol/Internet Protocol (TCP/IP) network, which includes the World Wide Web.
Your computer has an IP address, which is required in order for you to
communicate with others via the Internet. Such general information, including
cookies, as mentioned below, may be collected from you whenever you access the
site, whether or not you provide us with any personal information.
7.1. Click Stream Data
When you visit our website we may also collect "click stream data" (server
address, domain name). This information can be combined with information you
have provided to us by registering, for example, which will enable us to analyze
and better customize your visits. We may use click stream data for traffic
analysis of our website to determine which features of our site are most or
least effective or useful to you.
7.2. Cookies
We may also use cookies to gather information about your visits to our website
and enhance your experience. More information on how we use cookies is available
in the section "Use of Cookies."
7.3. How We Respond to "Do Not Track" Disclosures
We are strongly committed to not sharing nonpublic information with third
parties. Under this Privacy Policy, we may share your information only under
particular situations, as described in this Policy. Because we protect all users
in this manner, we do not change our behavior in response to a web browser's "do
not track" signal.
* PROTECTION OF YOUR PERSONAL INFORMATION AND GENERAL INFORMATION RISK OF
INTERCEPTION.
Please keep in mind that whenever you give out personal information online there
is a risk that third parties may intercept and use that information. While USA
North strives to protect your personal information and privacy, we cannot
guarantee the security of any information you disclose online. By using this
site, you expressly acknowledge and agree that we do not guarantee the security
of any data provided to or received by us through this site and that any
personal information, general information, or other data or information received
from you through the site is provided to us at your own risk, which you
expressly assume.
* NO USE OF THIS SITE BY PERSONS UNDER 18 PERMITTED
9.1. Registration Declined
USA North intends only persons who are 18 years or older to use this website.
Personal registration information submitted by and pertaining to a person under
the age of 18 will not be accepted. Any general information provided by and
pertaining to a person under the age of 18 and gathered (for example, through
the use of cookies) during his or her visit may be used as indicated in this
policy (see Section 7). USA North is committed to protecting the privacy of
children and has no intention of collecting personal data from children under
the age of 18. We encourage parents and guardians of children under 18 to
regularly check and monitor their children's use of e-mail and other activities
online.
9.2. Notice Concerning Children
PLEASE NOTE: We are a general audience site, and do not direct any of our
content specifically at children under 13 years of age. We understand and are
committed to respecting the sensitive nature of children's privacy online. If we
learn or have reason to suspect that a site user is under age 13, we will
promptly delete any personal information in that user's account.
* THIRD PARTIES
10.1. Disclosing Information to Third Parties
WHO MAY HAVE ACCESS TO YOUR INFORMATION. USA North is comprised of various
participating members who opt to become members of USA North and who own or
operate any underground facilities in the area served by USA North. We provide
our services through member agreements with participating members. The
participating members carry or transport materials including, but not limited
to, water, gas, oil, fuel, and sewage, and/or conduit used for electric,
telephone, or other services. USA North provides personal information to its
participating members for the purpose of providing services. Our participating
members may use your personal information for the purpose of carrying out the
work as agreed with us.
In addition to members, USA North provides information to the California
Underground Facilities Safe Excavation Board (Dig Safe Board) for purposes of
compliance with and effectuating the purpose of California Government Code 4216
et seq.
Our sole purpose in providing personal information to the participating members
is for use by the participating members in providing services related to their
membership and the USA North program as contemplated by California Government
Code 4216 et. seq. Any other use by participating members is neither intended
nor authorized by USA North. The participating members may have adopted
individual privacy policies. However, the use of your personal information by
participating members is governed by the privacy policies of those participating
members and is not subject to our control. Other than to participating members
for the purposes set out above, and except as described in this policy, we do
not sell, trade, or otherwise transfer your personal information or general
information to third parties without informing you in advance.
10.2. Security
RELEASE OF INFORMATION. USA North will release personal or general information
without your consent for security purposes, when required by law, or to prevent
imminent harm to any person or entity. We will disclose personal or general
information upon receipt of a court order or subpoena, or to cooperate with a
law enforcement investigation, which may include responding to requests and
court orders from jurisdictions outside the United States. We fully cooperate
with law enforcement agencies in identifying those who use our services for
illegal activities. We reserve the right to report to law enforcement agencies
any activities that we in good faith believe to be unlawful, as determined in
our sole discretion. Release of your personal data for security purposes, as
described in this agreement to any person or entity under any circumstances
shall be based on a determination made solely by us, exercising our own
discretion, permission for which is expressly granted by you to us in accordance
with this policy.
10.4. Links to Third Parties
PURPOSE OF LINKS. For your convenience and to improve the usage of the website
we may insert links to third parties on this site. This privacy policy does not
apply to such third-party websites. These links take you outside our service and
off the USA North's site and are beyond our control. This includes links from
partners that may use USA North's logos as part of a co-branding agreement. The
sites those links can take you to have their own separate privacy policies, and
although we seek to protect the integrity of our site, USA North is not liable
for the content and activities of those sites. Your visits and access to such
websites is at your own risk. Please note that those other sites may send their
own cookies to users, collect data, or solicit personal information.
* AUTOMATIC COLLECTION
COOKIES. A cookie is a small string of information that the website you visit
transfers to your computer for identification purposes. Cookies can be used to
follow your activity on the website which can help to improve your website
experience. Cookies are used for such activities as remembering your user name
and password, if you use such a feature on this site. If you prefer not to
receive cookies, you may opt not to receive them. You can also have your
computer warn you whenever cookies are being used. For both options you must
adjust your browser (such as Chrome, Safari, Firefox, Internet Explorer, or
other browser) settings. There are also software products available that can
manage cookies for you. Please be aware, however, that when you choose to reject
cookies, this choice may limit the functionality of the website you visit and
you may lose access to some of its features.
* DELETING OR MODIFYING PERSONAL INFORMATION
CHANGING YOUR INFORMATION. You may opt out, delete, or modify your personal
information associated with a specific user account, by visiting our website or
by contacting us by telephone at 811. We encourage you promptly to update your
personal information when it changes. However, personal information submitted in
association with a submitted USA North ticket will remain on the ticket and will
be maintained by USA North for purposes of its own recordkeeping
responsibilities and for purposes of operating its business.
* SMS TERMS AND CONDITIONS
Please read these terms and conditions carefully. By opting-in to the text
messaging programs, you expressly consent to receive non-marketing and marketing
text messages from USA North 811 and others texting on its behalf, including
text messages made with an autodialer, at the telephone number(s) that you
provide. You may opt-out of these communications at any time, and consent to
receive marketing text messages is not required to purchase any goods or
services.
PROGRAM DESCRIPTION. USA North and its service providers may use an automatic
telephone dialing system (“autodialer”) to deliver USA North text messages to
you. USA North text messages are intended to provide you with updates and
information including service outages, event notifications, service or system
upgrades, local and state law updates, and other important 811 information.
MESSAGE FREQUENCY. The number of text messages that you receive will vary
depending on how many of USA North’s text messaging programs for which you sign
up to receive messages. You will receive a maximum of one hundred messages per
month.
COST. Message and data rates may apply to each text message sent or received in
connection with text messages, as provided in your mobile telephone service rate
plan (please contact your mobile telephone carrier for pricing plans), in
addition to any applicable roaming charges. USA North does not impose a separate
fee for sending text messages.
SUPPORTED CARRIERS. Supported carriers may change from time to time, but
currently include AT&T, T-Mobile, Verizon Wireless, Sprint, among others.
HOW TO OPT-IN. To opt-in to receive text messages from USA North text messaging
program(s), please follow the instructions provided. By opting-in, you are
agreeing to the following statement: “I agree to receive marketing/autodialed
text messages from USA North 811 at the mobile number I have provided. Consent
is not required to purchase goods or services.”
HOW TO OPT-OUT. To stop receiving text messages from the USA North text
messaging program, text STOP to the five digit short code for the text messaging
program from which you no longer wish to receive message (i.e., the five digit
number from which its text messages are being sent). You will then receive
confirmation of your opt-out of that text messaging program.
PRIVACY POLICY TERMS & CONDITIONS. Please go to
www.usanorth811.org/services/privacypol... to view our privacy policy and terms
& conditions.
HELP. To request more information, text HELP to the five-digit short code for
the text messaging program about which you have questions (i.e., the five digit
number from which its text messages are being sent). You may also receive help
by visiting the “contact us” page of our website www.usanorth811.org.
* QUESTIONS OR COMMENTS
CONTACT INFORMATION. If you have any questions or comments relating to our
website or the privacy policy, contact us by telephone at (800) 640-5137.
USA NORTH 811 ARTICLES & BYLAWS
811 PROMOTIONAL ORDER FORM
UPCOMING EDUCATION
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
GET A COPY OF YOUR TICKET
Select one of the following options below if you already created a Dig Ticket
with us.
I Have My Ticket
I Don't Have My Ticket
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
RANT OR RAVE
Feedback is good and sometimes it’s the only thing that causes change. Let us
know if we are excelling in a certain area of our service or if we are failing
to meet your expectations. Either way, we want to hear about it! Please Rant or
Rave in the section below.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
INSTRUCTIONAL VIDEOS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
UTILITY MARKING COLOR CODE & PRE-MARKING INFO
Pre-Marking Best Practices
Common Abbreviations
Guidelines for Utility Operator Markings
How to Pre-Mark Video
How to Pre-Mark Video (En Español)
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
WELCOME TO USA NORTH 811 MEMBER SERVICES. PLEASE CHOOSE AN OPTION BELOW.
Update Contacts and Service Area Through Our Member Portal
WebTMS
E-Ticket Login / Sign Up
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
WEBTMS
WebTMS Login
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
WEBTMS
WebTMS is an online ticket management program offered to USA North 811 members.
Features:
* WebTMS can send your text or voice responses for you.
* Paperless ticket management. WebTMS is a paperless alternative to managing
your tickets.
* Ticket Archiving – WebTMS will automatically store all of your tickets for
easy reference or storage.
* Maps – WebTMS will display the map created by the USA Customer Service
Representative (CSR).
* Ticket History – retrieve tickets with complete processing histories.
* Reports – WebTMS provides several printable reports that can be exported into
many formats.
For more information please submit the following
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
EXCAVATION LAW
SELECT YOUR STATE:
California
Nevada
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Join the E-Ticket Program Today!
Login to the E-Ticket Program
E-Ticket Login Recovery
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DIGGING FACTS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DIGGING FACTS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
CA - ELECTRONIC POSITIVE RESPONSE CODES
1CLEAR - NO CONFLICT2CLEAR - NO CONFLICT BUT PRIVATELY OWNED UTILITY ON PROPERTY
- CONTACT PRIVATE UTILITY OWNER FOR LOCATE3EXISTING MARKINGS ADEQUATE4NO
MARKINGS REQUESTED10LOCATE AREA MARKED11LOCATE AREA MARKED BUT ABANDONED
FACILITIES MAY BE IN THE AREA12LOCATE AREA MARKED UP TO PRIVATE OWNED UTILITY -
CONTACT PRIVATE UTILITY OWNER FOR LOCATE13LOCATE AREA MARKED UP TO PRIVATE
PROPERTY14PARTIALLY MARKED - MORE TIME IS NEEDED15PROVIDED FACILITY LOCATION
INFORMATION TO EXCAVATOR (4216.3(a)(1)(A)(ii)20BAD ADDRESS/INCORRECT
STREET/LOCATION INFO - RESEND TICKET REQUESTED21NO ACCESS TO LOCATE AREA -
RESEND TICKET REQUESTED22NO DELINEATION - RESEND TICKET REQUESTED23DELINEATED
AREA DOES NOT MATCH LOCATION REQUEST - RESEND TICKET REQUESTED30CONTACT FACILITY
OWNER FOR FURTHER INFO31REQUIRES STAND BY AT TIME OF EXCAVATION - CONTACT
FACILITY OWNER32VISIBLE OR EXPOSED FACILITY - CONTACT FACILITY OWNER IF
CROSSING33HIGH PRIORITY LINE IN AREA - ON SITE MEETING REQUIRED34FIELD MEET
REQUIRED - CONTACT FACILITY OWNER TO SCHEDULE35TRAFFIC CONTROL REQUIRED TO MARK
FACILITIES40EXCAVATOR COMPLETED WORK PRIOR TO DUE DATE41EXCAVATOR NO SHOW FOR
MEET42EXCAVATOR CANCELED REQUES43EXCAVATOR NOT DIGGING WITHIN 14 CALENDAR DAYS
(PREPLANNING)50NEGOTIATED MARKING SCHEDULE51MUTUALLY AGREED TO A LATER START
DATE AND TIME (4216.3(a)(1)(a))52UNABLE TO LOCATE USING STANDARD LOCATING
TECHNIQUES53SCHEDULED MEET WITH EXCAVATOR AT REQUESTED DATE AND TIME
CONFIRMED80EXTRAORDINARY CIRCUMSTANCES EXIST - NO LOCATE DUE TO
WEATHER/EMERGENCY CONDITION
990
Member has been granted an extension from the EPR requirement by the Board as
defined in 4216 through 12/31/2021
999
Member did not respond by required time (system use only)
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DIGGING FACTS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DIGGING FACTS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
LIST OF MEMBERS - NEVADA
NEVADA MEMBERS (202)
Alamo Power District #3
Alamo Sewer & Water General Improvement District
American Pacific Corporation
Amerigas - Hawthorne / Tonopah
AmeriGas Propane - Carson City
Amerigas Propane 5196
Amerigas Sparks
AT&T Nevada
B-PVL1, LLC
Baja Broadband - Mesquite
Baker Water & Sewer General Improvement District
Basic Water Company
Battle Mountain Water & Sewer Department
Beatty Water & Sanitation District
Beehive Telephone Company
Bi-State Propane - Gardnerville
Big Bend Water District
Blue Diamond Water Cooperative Inc
California Broadband Cooperative Nevada
CalNev Pipe Line Nevada
CalNeva Broadband Nevada
Canyon General Improvement District
Carefree Mobile Home Park
CC Communications
CentraCom Interactive
CentraCom Interactive II
Central Telephone Company dba CenturyLink
Century Telephone of the Gem State - Nevada
Charter Communications - Nevada
City of Boulder City
City of Caliente
City of Carlin
City of Carson City Public Works
City of Elko
City of Ely Public Works District
City of Fallon
City of Fernley
City of Henderson
City of Las Vegas
City of Lovelock
City of Mesquite
City of North Las Vegas
City of Reno Corporate Yard
City of Sparks
City of Wells
City of West Wendover
City of Winnemucca
City of Yerington
Clark County Department of Public Works
Clark County Water Reclamation District
Colorado Interstate Gas California
Colorado Interstate Gas Company Nevada
Colorado River Commission of Nevada
County of Churchill
County of Douglas
County of Elko
County of Eureka
County of Lander Road & Bridges
County of Pershing
County of Washoe - Utility Division
Cox Communications Nevada
Crown Castle Nevada
Desert Utility Inc
Douglas County Sewer Improvement District #1
Eastland Heights Water Association
Edgewood Water Company
Electric Lightwave Inc Nevada
Elk Point Country Club
Elko Heat Company
Empire Mining Company, LLC
Envirogen Technologies Nevada
Equestrian Estates Homeowners Association
Esmeralda County Public Works
Eureka County School District
Extenet Systems, Inc. Nevada
Filer Mutual Telephone Company
Frontier a Citizens Communications Company - Nevada
Gardnerville Ranchos General Improvement District
Gardnerville Water Company
GBIS Communications, LLC
Gerlach General Improvement District
Glenbrook Water Cooperative
Golconda Water General Improvement District
Gold Country Water Company
Grand View Terrace General Improvement District
Harney Electric Cooperative
Hawthorne Utility
Hillcrest Manor Water Users Association
Humboldt County Rural Districts of Paradise Valley, Orovada and McDermitt
Humboldt Telephone Company
Incline Village General Improvement District
Indian Hills General Improvement District
Indian Springs Water Company
Kern River Gas Transmission Nevada
Kinder Morgan / SFPP Nevada
Kingsbury General Improvement District
Kingston Town Water Utility
Lander County Sewer & Water General Improvement District #2
Las Vegas Valley Water District
Level 3 Communications Nevada
Lincoln County Power District #1
Lincoln County Telephone Systems Inc
Lovelock Meadows Water District
Lyon County Utility
McGill-Ruth Sewer & Water General Improvement District
MCI WorldCom Nevada
Midas Water Cooperative
Mina/Luning Water Systems
Minden-Gardnerville Sanitary District
Moapa Valley Telephone Company
Moapa Valley Water District
Mobilitie, LLC
Mount Wheeler Power Inc.
Mt Charleston Water Company
Muddy Valley Irrigation Company
Nevada Bell
Nevada Environmental Response Trust
Nevada Geothermal Utility Company
Newmont Gold Company
NV Energy - Northern Nevada
NV Energy - Southern Nevada
Nye County Public Works
Old River Water Company
Overton Power District #5
Pahrump Utility Company
Paiute Pipeline Company
Panaca Farmstead Association
Parr - Reno Water Company
Pioche Public Utilities
Pleasant Valley Mobile Home Community
Plumas-Sierra Telecommuniations Nevada
Pro-Flame Gas Company
Propane of Wendover Inc
Prospector Pipeline Company
Qwest Communications - Nevada
Raft River Electrict
Rainbow Cable
Rancho Cooperative Water Company
Reno Cascade Mobile Home Park
Rio Virgin Telephone Company
Round Hill General Improvement District
Round Mountain Public Utilites
Rural Telephone Company
Ryze Renewables Reno, LLC
Saguaro Power Company
Satview Broadband - Elko
Satview Broadband LTD Nevada
Sierra Estates General Improvement District
Silver Knolls Mutual Water Company
Silver Springs General Improvement District
Silver Springs Water Company
Sky Ranch Estates Owners Association, Inc
SOC Hawthorne Division
Southern Nevada Water Authority
Southwest Gas Corporation - Northern Nevada
Southwest Gas Corporation - Southern Nevada
SPB Utility Services, Inc.
Spirit Mountain Utility Co. Inc.
Spring Creek Utilities
Sprint - Nevada
Stagecoach General Improvement District
Star City Property Owners Assoc
State of Nevada Department of Admin/Ent/Info/Tech/Serv
Steamboat Springs Water Works Inc
Storey County Public Works
Suburban Propane-Ely
Suddenlink Communications - Nevada
Sun Valley Water & Sanitation District
Sunrise Acres Water Association
Surprise Valley Electrification Corp - Nevada
Swissport Fueling of Nevada, Inc.
SWITCH LTD.
SWITCH Business Solutions Owned by SWITCH LTD
Tahoe Reno Industrial Center /TRI-GID
Tahoe-Douglas District
Team Fishel
Telecommunications of Nevada LLC dba XO Communications
The Boeing Company
Three Crowns Mobile Manor
TIMET - Titanium Metals Corporation
Topaz Ranch Estates Water Company
Town of Gardnerville
Town of Minden
Trout Gulch Mutual Water Corporation
Truckee Sanitary District
UNEV Pipeline LLC
University of Nevada Reno
USA Media Group-Reno
Utilities Inc of Central Nevada
Utilities Inc of Nevada
Valley Electric Association Inc Nevada
Verdi Meadows Utility Company
Verdi Mutual Water Company
Viasat, Inc. Nevada
Virgin Valley Water District
Walker Lake Water General Improvement District
Webb Mobile Home Park LLC
Wells Rural Electric Company
Wesco Operating, Inc.
WesPac Pipelines Ltd
Western States Propane
ZAYO
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DESIGN RESEARCH FORM – NON MEMBER
This is the Design Research order form for Non Members of USA North 811
(Excavators, Contractors, Homeowners, etc).
Research results will be sent to you within 2 weeks after receipt of payment.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
TICKET RESEARCH FORM – NON MEMBER
This is the Ticket Research order form for non-members of USA North 811
(Excavators, Contractors, Homeowners, etc). The ticket research will cover a 28
calendar day active period of the ticket, and one (1) ticket if found.
Additional fees apply if the search is requested outside of the standard
research window, or if multiple tickets are found. Your ticket research will be
processed as promptly as possible. Payment required before results are sent -
$30 Check Payment or $32 via online payment for the first 30 minutes of research
time. If the research takes longer than 30 minutes, an additional charge of $9
for every 15 minutes will be added to the fee amount.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
E-TICKET LOGIN RECOVERY
Please fill out the information below and hit submit. Our Online Services
department will be in touch with you shortly regarding your account.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
E-TICKET ACCESS FORM
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
DESIGN INQUIRY SIGN UP
Design Inquiry Membership:
The Design Inquiry Membership provides participants with 24/7 access to USA
North’s online engineering contact information inquiry program. The resulting
inquiries provide the participant with a list of the engineering contact
information for each USA North member who may have facilities at the designated
design site, in order to expedite their design process.
Using the USA North member engineering contact information, you will be able to
contact each USA North Member identified, and request that they provide you with
their underground facility as-built drawings, red-line their facilities on your
design drawings, and/or discuss your design work with them.
Important information:
Your unique user name and password must be kept secure at all times. Sharing it
with others will result in immediate termination of your Design Inquiry
Membership
The Design Inquiry Member assumes total responsibility for selecting a correct
and accurate design site USA North will only display USA North members who
indicate that they may have underground facilities at the design site at the
time and date that the design inquiry is submitted. Each design inquiry is time
and date stamped for this purpose. It is the responsibility of the Design
Inquiry Member to contact any non-USA North facility owners at the design site.
Sharing the USA North Design Inquiry engineering contact information with
affiliate organizations or other 3rd party entities will result in immediate
termination of your Design Inquiry Membership.
Design Inquiry Members agree to hold USA North harmless against any and all
claims arising out of the design site that they entered.
Annual Design Inquiry Membership Fee for non-USA North members – $132.00
annually
Includes 1 user name and password per company
Affiliate organizations are required to have their own Design Inquiry Membership
Additional intra-company Design Inquiry memberships – $30.00 annually
To become a Design Inquiry member or to find out more information, please
complete the following
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
NV - ELECTRONIC POSITIVE RESPONSE CODES
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
POSITIVE RESPONSE SIGN UP
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
EXCAVATION LAW CALIFORNIA
SELECT AN OPTION BELOW
EXCAVATION LAW
CALIFORNIA CODE OF REGULATIONS - TITLE 19
EXCAVATION LAW - PDF
EXCAVATION HANDBOOK - PDF
LEYES DE EXCAVACIÓN - PDF
MANUAL DE EXCAVACIÓN - PDF
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
EXCAVATION LAW NEVADA
SELECT LANGUAGE
English
Español
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
UTILITY OPERATOR FAQS
How much does it cost to become a member?
There is a $150 annual flat rate fee which is prorated based off when you
membership becomes active. The flat rate fee get you the first 200 tickets free.
Any tickets you receive over the 200 will then be billed according to what
percentage that is compared to all billable tickets by all members divided by
the approved budget.
Why am I required to be a member?
4216.1. Every operator of a subsurface installation, except the Department of
Transportation, shall become a member of, participate in, and share in the costs
of, a regional notification center. Operators of subsurface installations who
are members of, participate in, and share in, the costs of a regional
notification center, including, but not limited to, the Underground Service
Alert—Northern California or the Underground Service Alert—Southern California
are in compliance with this section and Section 4216.9. A regional USA North 811
Overview CGA Best Practices - Appendix B CA Government Code 4216 36 notification
center shall not charge a fee to a person for notifying the regional
notification center to obtain a ticket or to renew a ticket. (Amended by Stats.
2016, Ch. 809, Sec. 3. Effective January 1, 2017.)
How do I update my company contact info?
To update your company contact info please fill out the form at the link below.
If you have questions regarding this please send them to
memberservices@usanorth811.org
Company Contact Info Update Form
How to I update my service area?
There are 2 ways you can update your service area. The first and easiest option
is by using shape files. If you have shape files for your service area then
please send them over to memberservices@usanorth811.org. The second option is to
use our polygon maintenance editor using the link below. This option requires
you to have login credentials first. If you don’t have credentials and are not
listed on the membership already then your company representative will have to
give permissions first before we can create those for you.
Polygon editor program: newtin.usan.org
How do I respond to tickets I receive?
In response to the receipt of planned excavation reports our members will either
1) mark or stake the horizontal path of their facility; 2) provide information
about the location of their facility, or 3) advise the excavator about the
clearance, of facilities that they own, operate, and/or maintain.
What is Electronic Positive Response?
Electronic Positive Response (+Res or PosRes) is a system that encourages
communication from member utility companies to USA North 811; notifying us of
the status of the ticket or the method they chose to respond to a ticket.
Excavation law in California and Nevada already requires that all utility
members respond to every request they receive by either marking the site,
notifying the excavator that the site is clear of their facilities, or providing
information to the excavator regarding the location of the facilities (i.e.
maps, drawings, etc.). Electronic Positive Response goes one step further by
allowing the utility member to then notify USA North 811 how they chose to
respond to the ticket. USA North 811 will then publish these responses online
allowing contractors, excavators, and homeowners in California and Nevada the
ability to check the status of responses to their ticket request online 24×7. At
this time, electronic positive response is voluntary in both California and
Nevada. Therefore you may not always see an electronic positive response from
all utility members posted online. Please make sure and do your due diligence in
tracking responses from the utility members on your ticket request. You need to
ensure that you have received a response from all utility members on your ticket
before proceeding with your digging project. For more information regarding
electronic positive response, go online to www.USANorth811.org/posres
What is WebTMS?
WebTMS is our ticket management program that is offered all of our members to
help them respond and manage any tickets they receive. If interested, below is a
link to our WebTMS sign up form. WebTMS is for our utility members only and will
not benefit contractors.
WebTMS Sign up form: http://usanorth811.org/webtms-information-request/
Where can I find more information about any state or local requirements?
To view the California excavation law, please click here: CA Law
To view the Nevada excavation law, please click here: NV Law - Nevada Revised
Statutes & Nevada Administrative Code
For any local requirements, please consult the building or permitting office in
the city/county in which the work is being done in.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
LIST OF MEMBERS - CALIFORNIA
CALIFORNIA MEMBERS (1292)
260 Resource Management LLC
A.F.P. Mutual Water Company
AA Production Services
ABA Energy Corporation
Adams Springs Water District
Aera Energy LLC
Aera Energy LLC - Oil
Aera Energy LLC - Water
AFBCA-McClellan Air Force Base
Agate Bay Water Company
AHTNA Engineering Services
AHTNA Environmental, Inc.
Ahwahnee Maintenance District 46
Air Force Real Property Agency - Mather
Air Products Manufacturing Company
Aircraft Services International Inc.
Alameda County Flood Control-Zone 7 - Del Valle Water Treatment Plant
Alameda County Water District
Alco Water
Allensworth Community Services District
Alluvial / Fancher Waste Water District #42
Almonte Sanitary District
Alon Bakersfield Property Inc
Alpaugh Community Services District
Alpine Meadow Community Supported Agriculture #13
Alpine Natural Gas
Alpine Springs County Water District
Alto Sanitary District
Amador Regional Sanitation Authority
Amador Water Agency
AMEC
American Valley Community Services District
American Water Service - East Palo Alto
American Yeast Corporation
Amerigas - Concord 0125
Amerigas - Lakeport
AmeriGas - Redding
AmeriGas Propane
Amerigas Propane - 1031
Amerigas Propane - Dist 0071
Amerigas Propane - Walker / Bridgeport
AmeriGas-Mammoth Lakes
AmeriGas-Susanville
Anacapa Oil Corporation C/O Dos Rios Inc.
Anchor Brewing
Andeavor Martinez Refinery
Anderson Springs Community Services District
Anderson-Cottonwood Irrigation District
Antea Group
Antelope Valley Water Storage, LLC
Antelope Valley-East Kern Water
Apple Inc.
Aptim Federal Servcies, LLC
Arbor Point - Mobile Home Community
Arbuckle Public Utility District
Archer Operations California LLC
Armona Community Services District
Armstrong Petroleum Corporation
Aromas Water District
Arroyo Seco Estates Mutual Water Company
Arvin Community Services District
Arvin Edison Water Storage District
Aster Apartments
AT&T California
Atascadero Mutual Water Company
Atlantic Oil Company
Auburn Public Cemetery District
Avila Beach Community Services District
Bakman Water Company Inc
Bank of Stockton
Banta-Carbona Irrigation District
Barton Health
Bass Lake Heights Mutual Water Company
Bass Lake SA-2
Bass Lake Water Company
Bayshore Sanitary District
Bear Valley Community Services District
Bear Valley Water District
Bedel Mutual Water Company
Bella Vista Water District
Belmont Manor Community Supported Agriculture #14
Belridge Water Storage District
Berrenda Mesa Water District
Berry Petroleum Company
Bi-State Propane - Portola
Big Rock Community Services District
Black Rascal Water Company Inc
Blue Diamond Growers
Blue Lake Rancheria Dept of Energy & Technologies
Blue Lake Springs Mutual Water Company
Blue Star Gas
Bodega Bay Public Utility District
Bolinas Community Public Utility District
Boron Community Services District
Bright House Networks - Bakersfield
Bright House Networks - Tehachapi
Broadview Terrace Mutual Water Company
Broadway Plaza - Macerich Co.
Browns Valley Irrigation District
Buckeye Terminals LLC
Buckingham Park Water District
Buena Vista Energy
Bulldog Gas & Power LLC
Burney Water District
Butte County Office of Education
Butte Creek Utilities LLC
Buttonwillow County Water District
BWMR&M Association
Byron Bethany Irrigation District
Byron Sanitary District
Cadence Design System
CAE USA - Inc
Calaveras County Road Department
Calaveras County Water District
Calaveras Public Utilities District
Calaveras Telephone Company
Calgren Dairy Fuels LLC
California American Water - Monterey
California American Water - Sacramento
California Broadband Cooperative California
California College of the Arts
California Department of Parks & Recreation - Col Allensworth State Historic
Park
California Department of Toxic Substances Control
California Department of Water Resources
California Pines Community Services District
California Resources
California Resources Corporaton - North Thermal Operations
California Resources Elk Hills, LLC
California Resources Production Corporation - Sacramento Valley
California State University Monterey Bay
California State Univiversity Sacramento
California Water Services - Atherton
California Water Services - Bakersfield
California Water Services - Bayshore District
California Water Services - Chico
California Water Services - Dixon
California Water Services - Lake Isabella
California Water Services - Livermore
California Water Services - Los Altos
California Water Services - Marysville
California Water Services - Oroville
California Water Services - Quartz Hill
California Water Services - Salinas
California Water Services - Selma
California Water Services - Stockton
California Water Services - Visalia
California Water Services - Willows
California Water Services Redwood Valley District
California-Oregon Telephone Company
Callayomi County Water District
CalNev Pipe Line California
CalNeva Broadband LLC
Calpella County Water District
Calpine - Geysers Power Company LLC
Calpine Construction Finance Company LP - Sutter Energy
Calpine King City Cogen LLC
Cambria Community Services District
Camp Meeker Recreation & Park - Water
Campora Propane Services
Canada Woods Water Reclamation Company
Cantua Creek Community Supported Agriculture #32
Capitol Oil Corporation
Carmel Area Wastewater District
Carmel Riviera Mutual Water Company
Carmichael Water District
Caruthers Community Services District
Casa Loma Water Company Inc
Caspar South Services Company
Castella Community Supported Agriculture #3
Castle Airport Aviation and Development Center
Castro Valley Sanitary District
Castroville Community Services District
Cawelo Water District
Cayucos Beach Mutual Water Company
Cayucos Sanitary District
Cebridge Connections
Cedar Flat Improvement Association
Centerville Community Services District
Central Coast Water Authority
Central Contra Costa Sanitary District
Central Marin Sanitation Agency
Central Valley Gas Storage, LLC
Central Water District
Cepheid
CH2M Hill Constructors, Inc.
Charter Communications - Crescent City
Charter Communications - Gilroy
Charter Communications - Rosamond
Charter Communications - San Luis Obispo
Charter Communications - Tulare
Charter Communications - Turlock
Chester Public Utilities District
Chevron Cymric
Chevron Environmental Management Company
Chevron Midway Sunset
Chevron North America, Exploration & Production - Coalinga Area
Chevron North America, Exploration & Production Company
Chevron Pipe Line Company
Chevron USA
Children's Hospital Central California
Chowchilla Water District
Christian Valley Park Community Services District
Chuk Chansi SA-14
Circle Oaks County Water Department
Citrus Heights Water District
City & County of San Francisco Heat/Power/Light
City & County of San Francisco Parking & Traffic
City & County of San Francisco Public Works
City & County of San Francisco Water
City of Alameda
City of Albany
City of Alturas
City of American Canyon
City of Anderson
City of Angels Camp
City of Antioch
City of Arcata
City of Arroyo Grande
City of Arvin
City of Atascadero
City of Atwater
City of Auburn
City of Avenal
City of Bakersfield
City of Belmont
City of Belvedere
City of Benicia
City of Berkeley Public Works Engineering Division
City of Biggs
City of Blue Lake
City of Brentwood
City of Brisbane
City of Burlingame
City of California City
City of Calistoga
City of Campbell Public Works
City of Carmel-by-the Sea
City of Ceres
City of Chowchilla
City of Citrus Heights
City of Clayton
City of Cloverdale
City of Clovis
City of Coalinga
City of Colusa
City of Concord
City of Corcoran
City of Corning
City of Cotati
City of Crescent City
City of Cupertino
City of Daly City
City of Danville
City of Davis
City of Delano
City of Dinuba
City of Dixon
City of Dos Palos
City of Dublin
City of Dunsmuir
City of East Palo Alto
City of El Cerrito
City of Elk Grove
City of Emeryville
City of Escalon
City of Eureka
City of Exeter
City of Fairfield
City of Farmersville
City of Ferndale
City of Firebaugh
City of Folsom
City of Fort Bragg
City of Fortuna
City of Foster City
City of Fowler
City of Fremont Engineering Division
City of Fresno
City of Galt
City of Gilroy
City of Gonzales
City of Grass Valley
City of Greenfield
City of Gridley
City of Grover Beach
City of Gustine
City of Hayward
City of Healdsburg
City of Hercules
City of Hollister
City of Hughson
City of Ione
City of Isleton
City of Jackson
City of Kerman
City of King City
City of Kingsburg
City of Lakeport
City of Larkspur
City of Lathrop
City of Lemoore
City of Lincoln
City of Lindsay
City of Live Oak
City of Livermore
City of Livingston
City of Lodi
City of Los Altos
City of Los Banos Department of Public Works
City of Loyalton
City of Madera
City of Manteca
City of Marina
City of Martinez
City of Marysville
City of McFarland
City of Mendota
City of Menlo Park
City of Merced
City of Mill Valley
City of Millbrae
City of Milpitas
City of Modesto
City of Montague
City of Monterey
City of Morgan Hill
City of Morro Bay
City of Mountain View
City of Mt Shasta
City of Napa
City of Nevada City
City of Newark
City of Newman
City of Novato
City of Oakdale
City of Oakland
City of Oakley
City of Orange Cove
City of Orinda
City of Orland
City of Oroville
City of Pacific Grove
City of Pacifica
City of Palo Alto
City of Parlier
City of Paso Robles
City of Patterson
City of Petaluma
City of Piedmont
City of Pinole
City of Pismo Beach
City of Pittsburg
City of Placerville
City of Pleasant Hill
City of Pleasanton
City of Plymouth
City of Point Arena
City of Porterville
City of Portola
City of Rancho Cordova
City of Red Bluff
City of Redding
City of Redwood City Public Works
City of Reedley
City of Richmond
City of Ridgecrest
City of Rio Dell
City of Rio Vista
City of Ripon
City of Riverbank
City of Rocklin
City of Rohnert Park
City of Roseville
City of Sacramento
City of Salinas
City of San Bruno
City of San Carlos
City of San Jose
City of San Juan Bautista
City of San Leandro
City of San Luis Obispo
City of San Mateo
City of San Rafael
City of San Ramon
City of Sanger
City of Santa Clara
City of Santa Cruz
City of Santa Rosa
City of Sausalito
City of Scotts Valley
City of Seaside
City of Sebastopol
City of Selma
City of Shafter
City of Shasta Lake
City of Soledad
City of Sonoma
City of Sonora
City of South Lake Tahoe
City of South San Francisco
City of St. Helena
City of Stockton
City of Suisun City
City of Sunnyvale
City of Susanville
City of Taft
City of Tehachapi
City of Tehama
City of Tracy
City of Trinidad
City of Tulare
City of Turlock
City of Ukiah
City of Union City
City of Vacaville
City of Vallejo
City of Visalia
City of Walnut Creek
City of Wasco
City of Waterford
City of Watsonville
City of Weed
City of West Sacramento
City of Wheatland
City of Williams
City of Willits
City of Willows
City of Winters
City of Woodlake
City of Woodland
City of Yreka
City of Yuba City
Clear Creek Community Services District
Clear Creek Community Services District - Lassen County
Clearlake Oaks County Water District
Coarsegold South Maintenance District 63A
Coastside County Water District
Cobb Area County Water District
Colusa County Water District
Colusa Properties Inc.
Comcast
Community Medical Centers
Concordia Resources Inc C/O Cabral Production
Consolidated Communications
Consolidated Communications II
Conterra Broadband Services
Contra Costa County Service Area M-28
Contra Costa Water District
CoreSite Realty Corporation
Corning Water District
Costco Wholesale - Santa Cruz
Cosumnes Community Services District
Cottonwood Community Supported Agriculture #17
Cottonwood Water District
Coulterville Water District
County of Alameda
County of Contra Costa
County of Del Norte Community Development Department
County of Lake
County of Nevada Sanitation District #1
County of Placer
County of Sacramento
County of San Joaquin
County of San Luis Obispo
County of San Luis Obispo Telecom
County of San Mateo
County of Santa Clara
County of Santa Cruz
County of Sonoma
County of Stanislaus
County of Yolo
County of Yolo Communications
County Service Area #23-Craig View
CPN Pipeline Company
Creed Energy Center LLC
Crestwood West Coast LLC
Crimson Pipeline LP
Crimson Resource Managment
Crockett Cogeneration
Crockett Sanitary Department
CrossPoint Community Church of Modesto
Crown Castle California
Crows Landing Community Services District
Cruzio Media, Inc.
Cuesta La Honda Guild
Cumorah Knolls Community Supported Agriculture #10
Cupertino Sanitary District
Cutler Public Utilities District
CVIN LLC
D.E.O.
Del Oro Water - Ferndale
Del Oro Water Company - Magalia
Del Paso Manor Water
Del Rey Community Services District
Delano-Earlimart Irrigation District
Delhi County Water District
Delta Dental Plan of California
Delta Diablo Sanitation District
Delta Energy Center LLC
Delta Liquid Energy
Denair Community Services District
DERWA
Desert Lake Community Services District
Diablo Water District
Dick Brown Technical Service
Dick Brown Technical Service - Borax
Digital Transport Corporation
Digital West Networks, Inc.
Dillon Estates Maintenance District 60
Don Pedro Sewer District
Donner Summit Public Utilities District
Dos Palos Area Joint Power Agency
Dow Chemical
Dublin San Ramon Services District
Ducor Telephone Company
Dudley Ridge Water District
Duke Energy Renewables
Dunnigan Water District
Durham Irrigation District
E & B Natural Resources Management Corporation
Earlimart Public Utilities District
East Bay Dischargers Authority
East Bay Municipal Utilities District
East Bay Municipal Utility District Wastewater Department
East Contra Costa Irrigation District
East Niles Community Services District
East Palo Alto Sanitary District
Eastern Sierra Propane
Eastin Arcola Maintenance District 36
Eastside Water Association
El Camino Irrigation District
El Dorado Hills Community Services District
El Dorado Irrigation District
El Paso Natural Gas Company
El Porvenir Community Supported Agriculture #30
Elk Grove Water Service
Energy Operations Managment / CGG
Energy Operations Managment / DGG
Energy Operations Managment / SVP
Energy Operations Managment / YPC
Erskine Creek Water Company
Escape Broadband
Esparto Community Services District
Exeter Irrigation District
Extenet Systems, Inc. California
Exxon Mobil Pipeline Company
Fair Oaks Water District
Fairfax Center Properties, LLC
Fairfield-Suisun Sewer District
Fairmead Maintenance District 33
Fairview Water Company LLC
Falcon Cable TV-Redding
Fall River Mills Community Services District
Farmers & Merchants Bank
Ferrellgas - Elk Grove
Ferrellgas - Lake County
Ferrellgas - Mendocino County
Ferrellgas - Nevada County
Fibersphere Communications of California LLC
Fiero Lane Water County
First Mace Meadow Water Association Inc
Fitch Mountain Water District Community Supported Agriculture #24
Florin County Water District
FMC Fresno
Folsom Lake Mutual Water Company
Foothill Energy LLC
Foothill Energy LLC - Colusa
Forest Lakes Mutual Water Company
Foresthill Public Utilities District
Forestville Water District
Fort Bragg Trout Farm
FPL Energy Montezuma Wind LLC
Franklin County Water District
Frazier Park Public Utility District
Freedom Telecommunications LLC dba WILCON
Freestone Water Systems
French Gulch Water District-Community Supported Agriculture #11
Fresno County Community Supported Agriculture #10-A - Mansionette Estates
Fresno County Community Supported Agriculture #34A - Brighton Crest
Fresno County Community Supported Agriculture #34B - Ventana Hills
Fresno County Community Supported Agriculture #34C - Granite Crest
Fresno County Community Supported Agriculture #39AB - Beran Way
Fresno County Community Supported Agriculture #43 - Raisin City
Fresno County Community Supported Agriculture #44-C - Tanqueray Development
Fresno County Community Supported Agriculture #44-D - Monte Verdi
Fresno County Community Supported Agriculture #44A - Friant Mobile Home Park
Fresno County Community Supported Agriculture #47 - Quail Lake
Fresno County Community Supported Agriculture #49 - O'neill Farming
Fresno County Waterworks District #18
Fried Private Water Line
Frontier a Citizen Communications Company (CA-2)
Frontier a Citizens Communications Company (CA)
Frontier a Citizens Communications Company -Colusa
Frontier Patterson
Fruitridge Vista Water Company
Fulton Water Company
G-REM Inc
Garberville Sanitation District
Garden Farms Community Water District
Gas Pipeline Services Inc.
Gasquet Community Services District
GE Hitachi Nuclear Energy LLC
Georgetown Divide Public Utility District
Gerber Las Flores Community Services District
Gill Ranch Storage LLC
Gilroy Energy Center LLC
Gilroy Energy Center LLC for Feather River
Gilroy Energy Center LLC for Lambie Energy Center
Gilroy Energy Center LLC for Wolfskill Energy Center
Gilroy Energy Center LLC for Yuba City Energy
Glide Water District
Gold Mountain Community Services District
Golden Gate Bridge Highway & Transportation
Golden Hills Community Services District
Golden Hills North Wind, LLC
Golden Hills Wind, LLC
Golden State Water Company
Golden State Water Company - Lake County
Golden State Water Company Contra Costa County
Golden State Water Company San Luis Obispo
Goldside Maintenance District 27
Google
Google Fiber California, LLC
Goose Haven Energy Center LLC
Goshen Community Services District
Graduate Theological Union
Granada Sanitary District
Gravelly Ford Water District
Great Oaks Water Company
Green River Mutual Water Company
Greenfield Communications Inc
Greenfield County Water District
Greenhorn Creek Community Services District
Greka
Grimmway Enterprises Inc
Grizzly Flats Community Services District
Grizzly Lake Community Services District
Groveland Community Services District
Gualala Community Services District
Hacienda Owners Association
Hamilton Branch Community Services District
Hamilton Branch Mutual Water Company
Hamilton City Community Services District
Happy Camp Community Services District
Happy Camp Sanitary District
Happy Valley Telephone Company
Harbor View Mutual Water Company
Heart of San Mateo, LLC
Heights Mutual Water Company
Henrik Nielsen - Land Owner
Heritage Ranch Community Services District
Herlong Public Utility District
Hetch Hetchy Water & Power
Hidden Lakes Maintenance District 1
Hidden Valley Lake Community Services District
High Winds LLC
Highlands Water Company
Hills Valley Irrigation District
Hillview Water Company Inc
Hilmar County Water District
Hilton Creek Community Services District
Homestead Valley Sanitary District
Honeywell Inc Honeywell Plaza
Hoopa Valley Public Utilities District
Hopland Public Utilities District
Horizon Cable TV Inc
Hornitos Telephone Company
Howell Mountain Mutual Water Company
Humboldt Bay Municipal Water District
Humboldt Community Services District
Humboldt State University
Hunter Communications, Inc.
Hydesville County Water District
Indian Lakes Service Area -1
Indian Valley Community Services District
Indian Wells Valley Water District
INNEX California, Inc.
Integra Telecom, Inc California
Inverness Public Utility District
Inyokern Community Services District
Irish Hills Mutual Water Company
Iron Mountain Mutual Water Company
Ironhouse Sanitary District
Island Energy
Ivanhoe Public Utilities District
J P Oil Company, LLC
J S West Propane
J S West Propane - Colfax
J S West Propane - Diamond Springs
J S West Propane - Modesto
Jack Pine Road Mutual Water Company
Jackson Valley Irrigation District
Jamestown Sanitation District
Jenner County Service Area #34
Joe Simoes & Sons Dairy, Inc.
Jones Valley Community Supported Agriculture #6
June Lake Public Utilities District
Kaiser Foundation Health Plan
Kamps Propane
Kanawha Water District
Karuk Tribe
Kerman Telephone dba Sebastian
Kern County Water Agency
Kern Oil & Refining Company
Kern-Tulare Water District
Keswick Water District Community Supported Agriculture #25
Kettleman City Community Services District
Keyes Community Services District
Kinder Morgan / SFPP California
Kirkwood Meadows Public Utilities District
Kirkwood Mountain Resort LLC
Konocti County Water District
Krista Mutual Water Company
KTVU-TV Engineering
La Vina Maintenance District 37
LACC Mutual Water Company
Lake Alpine Water Company
Lake Berryessa Resort Improvement District
Lake Don Pedro Community Services District
Lake of the Pines Associaton
Lake of the Woods Mutual Water Company
Lake Oroville Area Public Utility District
Lake Shastina Community Services District
Lake Shore Maintenance District 6
Lake Siskiyou Mutual Water Company
Lakeside Park Association Inc
Lakeview Hills Community Association
Lamont Public Utility District
Las Gallinas Valley Sanitary District
Lassen Municipal Utility District
Lassen Plumas Gas Service
Lathrop Irrigation District
Laton Community Service District
Lawrence Livermore National Lab
Lawrence Livermore National Lab - Site 300
Laytonville County Water District
Le Grand Community Service District
Lebec County Water District
Lemoore Apartments LLC
Leprino Foods Company, Lemoore West
Level 3 Communications California
Lewis Creek Water District
Lewiston Community Services District
Liberty Utilites LLC
Linda County Water District
Linde LLC
Linden County Water District
Lindmore Irrigation District
Lindsay Strathmore Irrigation District
Livermore Amador Valley Water Management
Loch Lomond Mutual Water Company
Lockeford Community Services District
Locus Technologies - Raytheon
Lodi Gas Storage LLC
Lodi Memorial Hospital
Logan Creek Estates General Improvement District
Loleta Community Services District
Longbow LLC
Los Angeles Department of Water & Power
Los Osos Community Service District
Lost Hills Utility District
Lost Hills Water District
Lower Lake County Waterworks District #1
Lower Tule River Irrigation District
Lukins Brothers Water Company Inc.
Macpherson Oil Company
Madera Chowchills Water & Power Authority
Madera Irrigation District
Madera Ranchos Maintenance District 10
Madera Valley Water Company
Madera Water District
Malaga County Water District
Mammoth County Water District
Manila Community Service District
Manzana Power Services, Inc
Marin Municipal Water District
Marina Coast Water District
Marina View Maintenance District 7
Mariposa Pines Sewer District
Mariposa Public Utility District
Markleeville Public Utility District
Markleeville Water Company
Martinez Refining / Equilon
Massini Mutual Water Company
MasTec North America
Matrix Oil Corporation
Mauritson-Property Owner
Maxwell Public Utility District
Mc Cloud Community Service District
McClellan Business Park
MCI WorldCom California
McKesson Corporation
McKinleyville Community Service District
McKinney Water District
MDY Properties, Inc.
Meadow Vista County Water District
Mediacom-California LLC
MediaCom-Clearlake Oaks
Mediacom-Ridgecrest
Mendocino County Water Works District II
Mentren Corporation
Merced Irrigation District
Merced Irrigation District -Electric Department
Mesa Business Park
Meyers Water Company, Inc
Miami Creek Maintenance District 43
Mid-Peninsula Water District
Midset Cogeneration Company
Midway Community Service District
Midway Heights County Water District
Midway Sunset Cogeneration
Mil Potrero Mutual Water Company
Mile High Waste Water District #37
Millview County Water District
Miranda Community Services District
Modesto & Empire Traction Company
Modesto Irrigation District
Mojave Air & Space Port
Mojave Pipeline Operating Company
Mojave Public Utility District
Mokelumne Hill Sanitary District
Montara Water & Sewer District
Monterey Bay Aquarium
Monterey County Public Works
Monterey County Water Resources Agency
Monterey Regional Water Pollution Control
Morgan Hill Unified School District
Morro Rock Mutual Water Company
Mosbaugh Properties
Mount Hermon Association Inc
Mountain Gate Community Service District
Mountain Ranches Maintenance District 5
Mountain View Sanitation District
Mt Konocti Mutual Water Company
Mt Mesa Water Company
Muni Overhead Lines Department
Murphys Sanitary District
Musick Meadows Mutual Water Company #2 Inc.
NAFTEX - Dick Brown Technical Service
Naftex Operating Company
Napa Berryessa Resort Improvement District
Napa Sanitation District
Navy BRAC
NCPA - Dick Brown Technical Service
Nevada Irrigation District
Nextera Energy Resources LLC - Sky River
Nextera Energy Resources North Sky River Wind LLC
Nextera Energy Resources Tehachapi Substation Comm.
Nextera Energy Resources Vasco Winds LLC
Nice Mutual Water Company
Nipomo Community Service District
North Coast County Water
North Dos Palos Water District
North Edwards Water District
North Fork Maintenance District 8
North Gualala Water Company
North Kaweah Mutual Water Company
North Marin Water District
North of the River Municipal Water District
North of the River Sanitary District #1
North San Joaquin Water Conservatory
North Tahoe Public Utility District
North Yuba Water District
Northern California Power Agency
Northland Cable TV-Mt Shasta
Northland Cable TV-Oakhurst
Northland Cable TV-Yreka
Northstar Community Service District
Northwest Petroleum, Inc
Novato Sanitation District
NPG Cable Inc
NRG Energy - San Francisco
O’Connor Tract Co-Operative Water
O.L.S. Energy - Agnews, Inc
OACYS Technology
Oakdale Irrigation District
Oakhurst Maintenance District 22
Oasis Property Owners
Occidental Canal Company
Occidental Community Services District
Oceano Community Services District
Office of Technology Services
Oildale Mutual Water Company
Olam Tomato Processors, Inc.
Olin Corporation
Olivehurst Public Utilities District
Orange Cove Irrigation District
Orange Vale Water Company
Orland-Artois Water District
Oro Loma Sanitary District
Orosi Public Utility District
Pacific Bell
Pacific Coast Producers
Pacific Gas & Electric
Pacific Grove Unified School District
Pacific Power & Light Company - Crescent City
Pacific Power & Light Company Alturas
Pacific Power & Light Company Yreka
Pacific Union College
Pajaro Valley Water Management Agency
Pajaro/Sunny Mesa Community Service District
Palmer Creek Community Services District
Palo Alto Park Mutual Water Company
Palo Cedro Community Supported Agriculture #8
Palomino Lakes Mutual Water Company
Paradise Irrigation District
Parksdale Service Area - 3
Parkwood Maintenance District 19
Patterson Irrigation District
PAXIO Inc
PC Landing Corporation
Pebble Beach Community Services District
Penngrove-Kenwood Water Company
Petrogulf Corporation C/O Dos Rios Inc
Philips Semiconductors
Phillips 66 Company - Sacramento
Phillips 66 Pipeline LLC
Pine Grove Community Services District
Pinecrest Permittees Association
Pinedale County Water District
Pinnacles Telephone Company
Pinon Pines Mutual Water Company
Pinon Valley Water Company
Pioneer Exploration LTD
Pixley Public Utility District
Placer County Water Agency
Plains All American
Planada Community Services District
Plumas Bank
Plumas Eureka Community Services District
Plumas Sierra Rural Electric Corporation
Plumas-Sierra Telecommuniations California
Point to Point
Ponderosa Telephone Company
Poplar Community Services District
Port San Luis Harbor District
Porter Vista Public Utilities District
Praxair Inc/Linde
Premier Community Credit Union
Proberta Water District
Proctor & Gamble Manufacturing Company
PureSource Water, Inc
Purissima Hills Water District
Quail Valley Water District
Quartz Mountain Maintenance District 73
QUEST Media & Supplies
Quorum Technologies, Inc.
Qwest Communications - California
R & R Resources LLC
Race Telecommunications, Inc.
Rains Creek Water Systems
Raintree Fair Oaks LLC
Rancho Murieta Association
Rancho Murieta Community Services District
Rancho Tehama Telephone Company
Ranchos West Maintenance District 95
Rand Communities Water District
Reclamation District #999
Reclamation District 1004
Redflex Traffic Systems
Redwood Valley County Water District
Republic Services of Sonoma County, Inc.
Resort Improvement District #1
Richardson Bay Sanitary District
Rio Linda/Elverta Community Water District
Ripperdan Maintenance District 28
Rising Tree Wind Farm LLC
River Pines Public Utilities District
Riverdale Public Utilities District
Riverlake Community Association
Riverside Acres Association
Riverside Community Services District
Robert L. and Mary Jo Thompson, Property Owners
Rodeo Sanitary District
Rogina Water Company Inc
Rolling Hills Service Area -19
Rosamond Community Services District
Rosedale Rio-Bravo Water Storage District
Roseview Heights Mutual Water Company
Royale Energy
RRM Inc
Russian River County Water District
S & T Mutual Water Company
S.N.M.E. Gas Company Inc.
Sacramento County Office of Education
Sacramento County Water Agency
Sacramento Municipal Utilities District
Sacramento Regional Transit
Sacramento Suburban Water Dist
Saddleback Water Association
Salida Sanitary District
Salmon Creek Water District CSA #32
Salsipuedes Sanitary District
San Andreas Mutual Water
San Andreas Sanitary District (WUUA)
San Benito County Water
San Carlos Telecom Inc
San Francisco Bay Area Rapid Transit, Real Estate Dept
San Francisco Museum of Modern Art
San Francisco PUC - Water Supply & Treatment Division
San Joaquin Facilities Management Inc
San Jose Water Company
San Jose/Santa Clara Regional Wastewater Facility
San Juan Suburban Water District
San Leandro Dark Fiber
San Lorenzo Valley Water District
San Lucas County Water District
San Luis Coastal Unified School District
San Luis Water District
San Mateo County Transit District
San Miguel Community Services District
San Miguelito Mutual Water Company
San Rafael Sanitary District
San Simeon Community Services District
Sandra Tavares - Homeowner
Sanitation District #1-Marin County
Sanitation District #5-Marin County
Santa Clara Unified School Dist
Santa Clara Valley Water District
Santa Lucia Community Services District
Santa Nella County Water District
Saratoga Heights Mutual Water Company
Saucelito Irrigation District
Sausalito-Marin City Sanitary District
Schlumberger Technology Corporation
Scotts Valley Water District
Sea Ranch Connect
Searles Valley Minerals
Sebastian - Foresthill
Selma-Kingsburg-Fowler County Sanitary District
Semitropic Water Storage District
Seneca Resources Corporation
Sentinel Peak Resources, LLC
Sequoia Exploration, Inc.
Sereno Del Mar Water Systems
Sewer Authority Mid-Coastside
Sewerage Agency of South Marin
Sewerage Commission-Oroville
Shafter Solar LLC
Shafter Wasco Irrigation District
Shasta Community Services District
Shaver Lake Community Supported Agriculture #31B
Shaver Lake Point 2 Mutual Water Company
Shaver Lake Propane
Shaver Lake Waste Water District #41
Shaver Springs Waste Water District #40
Shell Aviation
Shell Pipeline Company LP
Shiloh I Wind Project LLC
Shore Terminals LLC
Sierra Highlands Maintenance District 58
Sierra Lakes County Water District
Sierra Telephone
Signal Hill Petroleum Inc C/O Dos Rios Inc
Silica Networks
Silicon Valley Clean Water
Silicon Valley Power
Siskiyou Telephone Company
Site Resources One, LLC - C/O Dos Rio Inc
Sixty (60) Civil Engr. SQ / CEOIF
Sky Harbour Waste Water District #38
Sky Londa Mutual Water Company
Slawson Exploration
Smith River Community Services District
Smith River Rancheria
Snelling Community Services District
Solano Irrigation District
Sonic Telecom, LLC
Sonoma County Water Agency
Soquel Creek Water District
South Cloverdale Water Company
South Dos Palos County Water District
South Feather Water & Power
South Placer Municipal Utilities District
South San Joaquin Irrigation District
South San Luis Obispo County Sanitary District
South Sutter Water District
South Tahoe Public Utilities District
Southern California Edison - California
Southern California Edison Transmissions
Southern California Gas Company
Southern San Joaquin Municipal Utilities District
Southgate Recreation & Park
Southwest Gas Corporation - California
Space Sys / Loral
Spalding Community Services District
Spreckels Water Company
Springville Public Utilities District
Sprint - California
Squaw Valley Mutual Water Company
Squaw Valley Public Services District
Stallion Springs Community Services District
Stanford University
Stantec Consulting Corporation
Starlink Logistics, Inc
Starrh Family Farms
State of California Legislative Data Center
Stege Sanitary District
Still Meadows Maintenance District 42
Stinson Beach County Water District
Stockton East Water District
Stones / Bengard Community Services District
Stratford Pub Utility District
Strathmore Pub Utility District
Stryker Neurovascular
Suburban Propane - Oakhurst
Suburban Propane-Yreka
Suddenlink Communications - Auburn
Suddenlink Communications - Humboldt
Sugar Bowl Corporation
Sugarloaf Community Supported Agriculture #2
Sumner Hill Service Area - 16
Sundale Mutual Water Company
Sunnyslope County Water District
Sunset Ridge Maintenance District 40
Surprise Valley Electrification Corp - California
Susanville Consolidated Sanitary District
Sutter Community Services District
Sutter Health
Sweetwater Springs Water District
Tahoe City Public Utility District
Tahoe Keys Water Company
Tahoe Park Water Company
Tahoe Swiss Village Utility Inc
Tahoe-Truckee Sanitary Agency
Talmont Resort Improvement District
Tamalpais Community Services District
Tamarack Estates Community Supported Agriculture #1
TBI-Mission West LLC
TDY
Tea Pot Dome Water District
Teaford Meadows Maintenance District 24
Tehachapi-Cummings County Water District
Tekify Fiber LLC
Teleport Communications / Golden State Utility
Templeton Community Services District
Terra Bella Irrigation District
Terra De Oro Water Company
Terradex Inc
Tesoro
Texaco Cross Valley Fuel Systems
The Boeing Company - California
The David & Lucile Packard Foundation
The Irvine Company
The Nahabedian Exploration Group LLC
The Pig Farm Enterprises Lp
The Presidio Trust
The Sea Ranch Water Company
The Termo Company - Princeton
Thermalito Water and Sewer District
Thomas McLarty - Homeowner
Three Rivers
Timber Cove County Water District
Time Warner Cable
Tippett Studio
Tipton Community Services District
Tokay Park Water Company
Tomales Village Community Services District
Tonopah Public Utilities
Torrance Logistics Company, LLC
Town of Colma
Town of Discovery Bay
Town of Fort Jones
Town of Hillsborough
Town of Loomis
Town of Los Altos Hills
Town of Los Gatos
Town of Moraga
Town of Ross
Town of San Anselmo
Town of Tiburon
Town of Truckee
Town of Woodside
Town of Yountville
TPX Communications I
TPX Communications II
Tract 92 Community Services District
Tranquillity Irrigation District
Trans Bay Cable LLC
TransMontaigne
Treasure Creek Woods Mutual Water Company
Treasure Island Utility Operations
Tricor Refining LLC
Trinity Conty Waterworks District #1
Trinity Public Utility District
Truckee Donner Public Utilities District
Truckee Meadows Water Authority
Truckee Tahoe Propane/Amerigas
Tulare County Federal Credit Union
Tulare County Information & Communications
Tulare Lake Drainage District
Tuolumne City Sanitary District
Tuolumne Utility District
Turlock Irrigation District
Turner Gas Company Inc
Tuscarora Gas Transmission California
Tuscarora Gas Transmission Nevada
Twain Harte Community Services District
U. S. Borax
Ukiah Valley Sanitation District
Union Heights Mutual Water Company
Union Pacific Railroad Company
Union Public Utilities District
Union Sanitation District / Collect Systems Department
Univar USA Inc
Universal Paragon Corporation
University of California - Merced
University of California Berkeley
University of California Davis
University of California Davis Medical Center
University of California Hastings College of the Law
University of California Merced - Water/Gas Operations
University of the Pacific
University of the Pacific - Sacramento Area
Unocal/Union Oil
USA Media Group-Truckee
USS-Posco Industries
Utica Power Authority
Utility Telephone, Inc.
Valero Energy Corporation
Valero Refining
Valeta Maintenance District 85
Vallejo Sanitation & Flood Control
Valley Electric Association Inc California
Valley of the Moon Water District
Valley Springs Public Utilities District
Valley Transportation Authority
Valley Water Management Company
Vandalia Irrigation District
Vaquero Energy
Vaughn Water Company Inc
Velocity Communications, Inc.
Venida Packing Company
Veolia Water North America, West LLC
Veterans Home of California
Viasat, Inc. California
Visalia Medical Clinic
Volcano Telephone Company
Ward Well Water Company Inc
Waste Management / SCS Engineers
Wave Broadband - Concord
Wave Broadband - Garberville
Wave Broadband - Rocklin
Wave Broadband - Sacramento Region
Wave Broadband - San Francisco
Weaverville Community Services District
Weaverville Sanitary District
Weimar Water Company
Weir Floway / Geosyntec Consultants
Wes Bradford Properties Inc.
West Almanor Mutual Water Company
West Bay Sanitary District
West Coast Gas Co Inc - Merced
West Coast Gas Company Inc - Sacramento
West County Wastewater District
West Kern Water District
West San Martin Water Works
West Side Irrigation District
West Valley Construction Company
West Valley Sanitary District
Westborough Water District
Western Acres Mutual Water
Western Digital
Western Hills Water District
Westhaven Community Services District
Westlands Wtr District
Weston Solutions, Inc.
Westside Solar LLC
Westside Water District
Westwood Community Services District
Wheeler Ridge-Maricopa Water Storage
White Knight Production, LLC
Whitney Point Solar LLC
Wickland Pipeline LLC
Wild Goose Storage Inc
Wildwood Island Community Supported Agriculture #5
Willow County Water District
Willow Creek Community Services District
Windjammer Cable
Windjammer Cable - Susanville
Windsor Water District
Winton Water & Sanitation District
Wm Bolthouse Farms Inc
Woodbridge Sanitary District
Woodland-Davis Clean Water Agency
Woodlands Mutual Water Company
Woodville Public Utility District
Yolo County Flood Control & Water District
Yosemite National Park
Yosemite Spring Park Utility
Yosemite West Water District
ZAYO - California
Zayo Group LLC fna Networks 360
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
MEMBER CONTACT UPDATE
We encourage all our Members to update their contact information regularly. It’s
recommended to update at least every Quarter, or as needed. If you have any
questions about your membership please contact Member Services at
memberservices@usanorth811.org.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
WHERE DO I BEGIN?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas eu dapibus
tellus, quis euismod nunc. Aliquam vulputate massa neque, vel auctor tellus
interdum id. Integer blandit purus id tortor bibendum, sed rhoncus leo molestie.
Aliquam venenatis dignissim turpis a tincidunt. Nullam justo lectus, auctor
scelerisque erat sed, dictum pellentesque eros. Cras non congue neque, vitae
varius ligula. Nam feugiat magna fermentum eleifend iaculis. Nam condimentum
nisi quis feugiat congue. Donec mattis accumsan augue, faucibus hendrerit sem
mollis non.
Donec ac eros rhoncus nisl rutrum fringilla. Nam convallis sagittis tellus, eget
rutrum nisi venenatis sit amet. Donec tincidunt et enim eu scelerisque. Orci
varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus
mus. Etiam fringilla porttitor orci, in vulputate est finibus sit amet. Nulla
mollis, odio et vestibulum sagittis, enim urna laoreet quam, eget auctor urna
nunc et neque. Orci varius natoque penatibus et magnis dis parturient montes,
nascetur ridiculus mus. Ut fermentum laoreet metus sed blandit. Phasellus
volutpat dictum neque ac pulvinar. Ut et mauris magna.
Sed vestibulum lacus a nibh ullamcorper fermentum. Donec in sodales risus. Morbi
aliquet quis nisi at fermentum. Pellentesque feugiat diam eget libero venenatis,
nec cursus nulla tristique. Quisque consequat lacinia malesuada. Etiam vitae
nisi accumsan, fringilla turpis non, condimentum sapien. Curabitur ultricies
lacus est, sit amet facilisis purus suscipit et. Nulla vitae nisi ut est
vestibulum cursus. Interdum et malesuada fames ac ante ipsum primis in faucibus.
Fusce dictum nunc et ligula ultrices rutrum. Pellentesque dapibus nibh quis nisl
condimentum, et tempor lacus dignissim.
811 Express
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
CALIFORNIA DIRT REPORTS
2020 DIRT Report
2019 DIRT Report
2018 DIRT Report
2017 DIRT Report
2016 DIRT Report
2015 DIRT Report
2014 DIRT Report
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
FAQS - DIYER
What is a ticket?
A "ticket" is the industry-wide term that refers to the document you submit
through USA North 811, which request the utility members to mark or locate their
facilities at your worksite. After submitting your ticket (online or over the
phone), you will receive a ticket number that is the reference number for your
individual request. Your ticket number will begin with either a “W” or an “X”
and will be followed by 9 numbers. Make sure to keep the ticket number assigned
to your request for at least the duration of the excavation and preferably
longer for your records.
I’m not digging very deep; should I submit a ticket?
Yes. You should contact 811 no matter how deep you are digging, since many
cables and pipes lie at extremely shallow depths. If you’re ready to submit a
ticket, please click here.
How do I know which utilities were notified of my request?
At the bottom of your ticket is a list of the utility members we notified for
you. If you listed an email address on your request, you should receive a copy
of your ticket via email. You can also look up and print a copy of your ticket
by clicking the button below.
Get A Copy Of Your Ticket
What are my responsibilities when requesting an area to be check for lines?
* Provide correct address/site location information and correct locating
instructions.
* Provide valid contact information and respond to questions from utility
personnel.
* Make sure the address is clearly posted at the site.
* Provide open access to the property (gates unlocked, animals contained,
etc.).
* Write down and follow the dates and times when your request becomes legally
active, when it expires, and when it must be updated.
* Keep the ticket number assigned to your request for at least the duration of
the excavation and preferably longer for your records. The number is proof of
your request through USA North 811 and allows us to quickly find your
request.
I submitted my 811 request, when can I start digging?
You can begin your excavation once the following conditions have been met:
It is beyond the start time listed on the ticket or the legal notice (two
working days’ notice not including the day of notification), whichever is later,
has passed and all notified utility members have positively responded to your
request.
If the start date and time for your ticket has passed, and one or more of our
utility members has yet to respond to your request, please refrain from digging
and contact 811 as soon as possible by dialing 8-1-1 so that we may notify the
utility member(s) in question regarding their no response. You are not clear to
dig until you receive a response from all utility members on your ticket. If you
need a copy of your ticket to verify which utility members were notified, please
click the “Get a Copy of your Ticket” button located under the “Quick Links’
section at the top of our website.
Who marks the utility lines?
Each utility member is responsible to locate their own facilities. Some utility
members utilize in house locators, while others hire 3rd party locators to mark
for them. USA North 811 is not a locating service.
Do I need to pre-mark my dig site?
Yes. Show the utility members exactly where you plan to dig by pre-marking your
dig site with white paint. If you don’t have white paint available, you can also
use white stakes, white flags, white whiskers, white chalk and even white baking
flour. If you neglect to pre-mark your dig site, the utility members may choose
not to locate their facilities. For further information regarding pre-marking or
delineating your dig site, please watch our How to Premark Instructional Video.
Which lines are going to be marked at my site?
The utility members notified on your ticket are responsible to mark or locate
the facilities they own and operate at your dig site. Private utility lines
(landscape irrigation and lighting, natural gas line to a barbeque, electrical
line to a detached garage or shed, etc) will not be marked since they are not
owned by a utility.
I’ve damaged an underground utility line, what do I do?
If the damaged utility line poses a threat to life, health, or public safety,
evacuate the worksite (300’ or more upwind from damage) and contact 911 to
dispatch emergency services. If you discover or cause any damage (breaks, leaks,
nicks, dents, gouges, grooves, or other damage to subsurface installation lines,
conduits, coatings, or cathodic protection) you must immediately report it to
the affected utility member. You can get the emergency contact information for
the damaged utility owner by contacting 811 and notify them that you have
damaged a facility at your worksite. Never attempt to fix, repair, pinch,
squeeze, zip tie, or bury the damaged facility.
There are utility markings in the area where I planned to dig, how do I proceed?
When digging in an area around utility lines, it is critical that you follow the
tolerance zone guidelines. The tolerance zone is an area 24” on either side of
the outside diameter (or center line if diameter isn’t provided) of the marked
utility line. In the tolerance zone, you are required to excavate using only
human powered hand tools. For more information about the tolerance zone and hand
digging requirements, please click here for CA requirements or click here for NV
requirements.
Are you owned or operated by a utility company? Are you a state agency? Who
funds your operation?
USA North 811 is a 501(c)(6) non-profit organization funded by over 1,500
utility owners and governed by 34 board members elected from the membership. We
are not directly owned or operated by any utility company and are not an agency
of the state of California or Nevada.
What does it cost to submit an 811 request?
Submitting a utility locate request to USA North 811 for your planned dig
project is free of charge. The utility members bear the burden of funding the
center and the cost of locating the utilities in an effort to provide the public
a free service that will prevent or limit damage to underground utilities.
I see spray paint markings at my property, how can I find out who is doing work?
Have you recently hired a contractor to do work at your property (fence project,
new pool, landscaping, utility repair, etc)? If so, the markings are most likely
due to the contractor submitting an 811 request for your property for that
project. Markings at your site might also be due to work that is being done by
one of your neighbors if that work is taking place near your shared property
line. If you haven’t hired anyone to work at your property, and you have
verified with your neighbor that they haven’t as well, please email our
Operations Team (centeroperations@usanorth811.org) so they can look and see if
there are any open tickets for your address.
Who is responsible to clean up or remove the paint markings after a job is
complete?
We recommend that the excavator or person/company requesting the marks to remove
the markings when the work is complete. It is the excavator’s responsibility to
protect the markings during the excavation, and because they are the only ones
who know when a job is done and are also the party that requested the markings,
it is recommended that they be the ones who remove the markings when the job is
complete.
Can I submit my 811 request online?
Due to high call volumes and increased excavation activity, our 811 phone lines
can at times become backlogged with callers waiting to submit their request.
Because of this, we always advise our customers to submit their requests online
instead. If you are working at an address, you can submit your ticket online
quickly and easily at www.811express.com. If you are working at any other type
of location other than an address, you can sign up for our E-Ticket program that
will allow you to submit any type of location online. For information on signing
up for E-Tickets, please visit our E-Tickets sign up page.
I lost my ticket number, where can I look it up?
If you provided us with your email address when you submitted your ticket you
would have received a copy of your ticket. Check your email inbox and see if you
can find the email copy we sent you. If you cannot track down the email copy,
you can look up your ticket using our Simple Ticket Search program. If you still
cannot find your ticket, please call 811 and advise the customer service
representative that you need help looking up your ticket number.
How will I know if all of the utility members on my ticket have responded to my
request?
The utility members listed on your ticket can respond in a number of different
ways, including marking the location of their underground facilities at your
site, contacting you via email or phone to advise you that your site is clear
from any conflict with their underground facilities, or by providing you
information about the location of their underground facilities such as maps or
as-built plans. You can also check our Positive Response page using your ticket
number and the utility members who use the program will record a response to
your ticket here. You are required by law to get a response from all utility
members on your ticket before you can begin your work.
What do the colors mean?
The utility members will use the American Public Works Association Color Code
system to mark their underground facilities for you. The color code is:
White: Proposed Excavation
Pink: Temporary Survey Markings
Red: Electric Power Lines, Cables, Conduit and Lighting Cables
Yellow: Gas, Oil, Steam, Petroleum or Gaseous Materials
Orange: Communication, Alarm or Signal Lines, Cables or Conduits
Blue: Potable Water
Purple: Reclaimed Water, Irrigation and Slurry Lines
Green: Sewers and Drain Lines
What counties does USA North 811 cover?
In California, we serve the following counties:
Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El
Dorado, Fresno, Glenn, Humboldt, Kern, Kings, Lake, Lassen, Madera, Marin,
Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Placer,
Plumas, Sacramento, San Benito, San Francisco, San Joaquin, San Luis Obispo, San
Mateo, Santa Clara, Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma,
Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Yolo, Yuba
If you are working in Imperial, Inyo, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Santa Barbara, or Ventura please contact Dig Alert to
submit your request.
In Nevada, we serve the following counties:
Carson, Churchill, Clark, Douglas, Elko, Esmeralda, Eureka, Humboldt, Lander,
Lincoln, Lyon, Mineral, Nye, Pershing, Storey, Washoe, White Pine
What are your hours of operation?
USA North 811 is now open 24x7 to take your locate requests. During overnight
and weekend hours however we have limited staffing available, so we ask that you
please submit your tickets online during these hours via our E-Ticket or 811
Express platform unless it is an emergency or priority situation.
What information do I need to describe my work location?
The information you will need to have prior to submitting your ticket include:
* Your contact information (including email and phone number)
* The name and contact information of the person doing the work or site contact
if other than you
* The starting date and time the work will begin (keep in mind you are required
to give a minimum of two working days’ notice, not including the day of your
notification to us, prior to the start of the planned excavation)
* Pre-mark/delineation type (did you Pre-mark your site in White, or another
method/color?)
* The type of work you are doing or what you are digging for specifically
* The location of where the work is being done, including the county and city
it is in, the address (if applicable) or location of the planned dig, and the
specific details of where the work is being performed at the site (front of
address, NW corner of intersection, east side of building, etc.)
* The GPS coordinates of the digging location in NAD 83 decimal degrees format
(not required, but helpful if available)
Where can I find more information about any state or local requirements I must
meet during my digging project?
To view the California excavation law, please click here: CA Law
To view the Nevada excavation law, please click here: NV Law - Nevada Revised
Statutes & Nevada Administrative Code
For any local requirements, please consult the building or permitting office in
the city/county in which the work is being done in.
How long is my 811 request good for?
Your ticket is good for 28 calendar days from the date of your ticket
submission. On the ticket it will note the exact expiration date of your
request. If you are approaching the expiration date on your ticket and you have
determined that work is going to continue past that expiration date, you can
request an extension of your ticket. Please note the “update by” date on your
ticket.
How deep are the utility lines buried?
The depth of utilities varies by location and by type of utility. An underground
pipe or cable may no longer be at the same depth as when it was originally
buried if grading, leveling, erosion or other nearby surface activity has taken
place. For that reason, state law does not require utility owners to indicate
the depth of their underground facilities.
Which utilities are members of USA North 811?
To view a list of the underground utilities that are a member of USA North 811,
please click the following links:
CA Members
NV Members
I’ve been working at my site and now the markings are no longer visible; how can
I have the utility members re-mark my site?
If markings are no longer visible, immediately stop work in the area and request
re-markings at the site. To request re-marks, contact 811 and make sure you have
your ticket number handy. When the operator answers let them know you need
remarks at your site. Please make sure to note which utilities you need remarks
from, and also if it is the entire area or only a specific area of the job where
you need the remarks. If you submitted your ticket online through our E-Ticket
platform, you can submit this request online through your account. If you need
assistance with submitting this through your E-Ticket account, please contact
our Online Services department at onlineservices@usanorth811.org.
I’m hiring a contractor to do work at my property, who needs to contact 811 and
submit the utility locate request?
Each person or company performing an excavation needs to have a ticket created
under their name. If you are hiring a contractor to perform work on your
property, the contractor needs to contact 811 and submit a request for
them/their company. You may also submit a ticket under your name, but your
contractor needs to be advised that the ticket you submit only covers any work
you do yourself, and not the work they are doing.
What should I do if I haven’t gotten a response from all of the utility members
listed on my ticket?
If the start time on your ticket has passed (must be beyond the legal notice)
and you have not received a response from one or more utility members listed on
your ticket, state law requires you to contact 811 to report a “no response”
situation.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
FAQS - CONTRACTOR
What is a ticket?
A "ticket" is the industry-wide term that refers to the document you submit
through USA North 811, which request the utility members to mark or locate their
facilities at your worksite. After submitting your ticket (online or over the
phone), you will receive a ticket number that is the reference number for your
individual request. Your ticket number will begin with either a “W” or an “X”
and will be followed by 9 numbers. Make sure to keep the ticket number assigned
to your request for at least the duration of the excavation and preferably
longer for your records.
I’m not digging very deep; should I submit a ticket?
Yes. You should contact 811 no matter how deep you are digging, since many
cables and pipes lie at extremely shallow depths. If you’re ready to submit a
ticket, please click here.
How do I know which utilities were notified of my request?
At the bottom of your ticket is a list of the utility members we notified for
you. If you listed an email address on your request, you should receive a copy
of your ticket via email. You can also look up and print a copy of your ticket
here.
What are my responsibilities when requesting an area to be check for lines?
* Provide correct address/site location information and correct locating
instructions.
* Provide valid contact information and respond to questions from utility
personnel.
* Make sure the address is clearly posted at the site.
* Provide open access to the property (gates unlocked, animals contained,
etc.).
* Write down and follow the dates and times when your request becomes legally
active, when it expires, and when it must be updated.
* Keep the ticket number assigned to your request for at least the duration of
the excavation and preferably longer for your records. The number is proof of
your request through USA North 811 and allows us to quickly find your
request.
I submitted my 811 request, when can I start digging?
You can begin your excavation once the following conditions have been met:
· It is beyond the start time listed on the ticket or the legal notice (two
working days’ notice not including the day of notification), whichever is later,
has passed and all notified utility members have positively responded to your
request.
If the start date and time for your ticket has passed, and one or more of our
utility members has yet to respond to your request, please refrain from digging
and contact 811 as soon as possible by dialing 8-1-1 so that we may notify the
utility member(s) in question regarding their no response. You are not clear to
dig until you receive a response from all utility members on your ticket. If you
need a copy of your ticket to verify which utility members were notified, please
click the “Get a Copy of your Ticket” button located under the “Quick Links’
section at the top of our website.
Who marks the utility lines?
Each utility member is responsible to locate their own facilities. Some utility
members utilize in-house locators, while others hire 3rd party locators to mark
for them. USA North 811 is not a locating service.
Do I need to pre-mark my dig site?
Yes. Show the utility members exactly where you plan to dig by pre-marking your
dig site with white paint. If you don’t have white paint available, you can also
use white stakes, white flags, white whiskers, white chalk and even white baking
flour. If you neglect to pre-mark your dig site, the utility members may choose
not to locate their facilities. For further information regarding pre-marking or
delineating your dig site, please watch our "How to Premark" instructional
video.
Which lines are going to be marked at my site?
The utility members notified on your ticket are responsible to mark or locate
the facilities they own and operate at your dig site. Private utility lines
(landscape irrigation and lighting, natural gas line to a barbeque, electrical
line to a detached garage or shed, etc) will not be marked since they are not
owned by a utility.
I’ve damaged an underground utility line, what do I do?
If the damaged utility line poses a threat to life, health, or public safety,
evacuate the worksite (300’ or more upwind from damage) and contact 911 to
dispatch emergency services. If you discover or cause any damage (breaks, leaks,
nicks, dents, gouges, grooves, or other damage to subsurface installation lines,
conduits, coatings, or cathodic protection) you must immediately report it to
the affected utility member. You can get the emergency contact information for
the damaged utility owner by contacting 811 and notify them that you have
damaged a facility at your worksite. Never attempt to fix, repair, pinch,
squeeze, zip tie, or bury the damaged facility.
There are utility markings in the area where I planned to dig, how do I proceed?
When digging in an area around utility lines, it is critical that you follow the
tolerance zone guidelines. The tolerance zone is an area 24” on either side of
the outside diameter (or center line if diameter isn’t provided) of the marked
utility line. In the tolerance zone, you are required to excavate using only
human powered hand tools.
Are you owned or operated by a utility company? Are you a state agency? Who
funds your operation?
USA North 811 is a 501(c)(6) non-profit organization funded by over 1,500
utility owners and governed by 34 board members elected from the membership. We
are not directly owned or operated by any utility company and are not an agency
of the state of California or Nevada.
Who is responsible to clean up or remove the paint markings after a job is
complete?
We recommend that the excavator or person/company requesting the marks to remove
the markings when the work is complete. It is the excavator’s responsibility to
protect the markings during the excavation, and because they are the only ones
who know when a job is done and are also the party that requested the markings,
it is recommended that they be the ones who remove the markings when the job is
complete.
Can I submit my 811 request online?
Due to high call volumes and increased excavation activity, our 811 phone lines
can at times become backlogged with callers waiting to submit their request.
Because of this, we always advise our customers to submit their requests online
instead. If you are working at an address, you can submit your ticket online
quickly and easily at www.811express.com. If you are working at any other type
of location other than an address, you can sign up for our E-Ticket program that
will allow you to submit any type of location online. For information on signing
up for E-Tickets, please visit our E-Tickets sign up page.
I forgot to submit my 811 request and I’m supposed to start my work tomorrow;
can I submit an emergency request?
All excavation requests require a minimum of two working days’ notice prior to
the start of excavation. State law identifies which factors qualify a request as
an emergency, and if your excavation does not meet those requirements you cannot
submit an emergency request. To see if your excavation meets the requirements of
an emergency notification, please see the state specific emergency definitions
below:
California: “Emergency” means a sudden, unexpected occurrence, involving a clear
and imminent danger, demanding immediate action to prevent or mitigate loss of,
or damage to, life, health, property, or essential public services.
Nevada: “Emergency” means a sudden, unexpected occurrence that involves clear
and imminent danger and requires immediate action to prevent or mitigate loss of
life or damage to health, property or essential public services.
I lost my ticket number, where can I look it up?
If you provided us with your email address when you submitted your ticket you
would have received a copy of your ticket. Check your email inbox and see if you
can find the email copy we sent you. If you cannot track down the email copy,
you can look up your ticket using our ticket search program: Simple Ticket
Search. If you still cannot find your ticket, please call 811 and advise the
customer service representative that you need help looking up your ticket
number.
How will I know if all of the utility members on my ticket have responded to my
request?
The utility members listed on your ticket can respond in a number of different
ways, including marking the location of their underground facilities at your
site, contacting you via email or phone to advise you that your site is clear
from any conflict with their underground facilities, or by providing you
information about the location of their underground facilities such as maps or
as-built plans. You can also check our Positive Response page using your ticket
number and the utility members who use the program will record a response to
your ticket here. You are required by law to get a response from all utility
members on your ticket before you can begin your work.
What do the colors mean?
The utility members will use the American Public Works Association Color Code
system to mark their underground facilities for you. The color code is:
White: Proposed Excavation
Pink: Temporary Survey Markings
Red: Electric Power Lines, Cables, Conduit and Lighting Cables
Yellow: Gas, Oil, Steam, Petroleum or Gaseous Materials
Orange: Communication, Alarm or Signal Lines, Cables or Conduits
Blue: Potable Water
Purple: Reclaimed Water, Irrigation and Slurry Lines
Green: Sewers and Drain Lines
What counties does USA North 811 cover?
In California, we serve the following counties:
Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El
Dorado, Fresno, Glenn, Humboldt, Kern, Kings, Lake, Lassen, Madera, Marin,
Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Placer,
Plumas, Sacramento, San Benito, San Francisco, San Joaquin, San Luis Obispo, San
Mateo, Santa Clara, Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma,
Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Yolo, Yuba
If you are working in Imperial, Inyo, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Santa Barbara, or Ventura please contact Dig Alert to
submit your request.
In Nevada, we serve the following counties:
Carson, Churchill, Clark, Douglas, Elko, Esmeralda, Eureka, Humboldt, Lander,
Lincoln, Lyon, Mineral, Nye, Pershing, Storey, Washoe, White Pine
What are your hours of operation?
USA North 811 is now open 24x7 to take your locate requests. During overnight
and weekend hours however we have limited staffing available, so we ask that you
please submit your tickets online during these hours via our E-Ticket or 811
Express platform unless it is an emergency or priority situation.
What information do I need to describe my work location?
The information you will need to have prior to submitting your ticket include:
* Your contact information (including email and phone number)
* The name and contact information of the person doing the work or site contact
if other than you
* The starting date and time the work will begin (keep in mind you are required
to give a minimum of two working days’ notice, not including the day of your
notification to us, prior to the start of the planned excavation)
* Pre-mark/delineation type (did you Pre-mark your site in White, or another
method/color?)
* The type of work you are doing or what you are digging for specifically
* The location of where the work is being done, including the county and city
it is in, the address (if applicable) or location of the planned dig, and the
specific details of where the work is being performed at the site (front of
address, NW corner of intersection, east side of building, etc.)
* The GPS coordinates of the digging location in NAD 83 decimal degrees format
(not required, but helpful if available)
Where can I find more information about any state or local requirements I must
meet during my digging project?
To view the California excavation law, please click here: CA Law
To view the Nevada excavation law, please click here: NV Law - Nevada Revised
Statutes & Nevada Administrative Code
For any local requirements, please consult the building or permitting office in
the city/county in which the work is being done in.
Which utilities are members of USA North 811?
To view a list of the underground utilities that are a member of USA North 811,
please click the following links:
CA Members
NV Members
I’ve been working at my site and now the markings are no longer visible; how can
I have the utility members re-mark my site?
If markings are no longer visible, immediately stop work in the area and request
re-markings at the site. To request re-marks, contact 811 and make sure you have
your ticket number handy. When the operator answers let them know you need
remarks at your site. Please make sure to note which utilities you need remarks
from, and also if it is the entire area or only a specific area of the job where
you need the remarks. If you submitted your ticket online through our E-Ticket
platform, you can submit this request online through your account. If you need
assistance with submitting this through your E-Ticket account, please contact
our Online Services department at weboperations@usanorth811.org.
I’m hiring a sub-contractor to do work at my jobsite, who needs to contact 811
and submit the utility locate request?
Each person or company performing an excavation needs to have a ticket created
under their name. If you are hiring a sub-contractor to perform work on your
property, the sub-contractor needs to contact 811 and submit their own request
for them/their company. The sub-contractor cannot work under another contractor
or sub-contractors existing 811 ticket.
What should I do if I haven’t gotten a response from all of the utility members
listed on my ticket?
If the start time on your ticket has passed (must be beyond the legal notice)
and you have not received a response from one or more utility members listed on
your ticket, state law requires you to contact 811 to report a “no response”
situation.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
FAQS - UTILITY OPERATOR
I am a utility owner, how do I become a member of USA North 811?
If you are a utility owner and currently not a member of USA North 811, you can
become a member by first filling out our membership application here:
What are my responsibilities as a member of USA North 811?
* Respond in a timely manner to all locate requests you receive. That means:
* Respond to each request before the start time or legal notice (whichever is
later)
* Accurately mark and locate your underground facilities when threatened by the
proposed excavation
* Notify the contractor, homeowner, or ticket submitter promptly when your
facilities are clear of their excavation work and they are in no danger of
uncovering them
* Follow CGA Best Practices Appendix B guidelines when marking the facilities
you own in the area of proposed excavation
* Using the appropriate amount of markings needed to identify your underground
facilities while avoiding excessive markings and decorative hardscapes
(decorative rock, pavers, stamped walkways, etc) at the site.
* Using the appropriate marker type for site and weather conditions (flags,
paint, whiskers, offsets, etc.)
* Respond to any other ticket notices (no response, request for call, request
for field meet) promptly
Ensure your information is always up to date with USA North 811. That means:
* Maintain detailed maps and records of your underground facilities
* Reviewing and updating (if needed) your service area registration on a
regular basis to ensure you are receiving all of the notifications you should
be
* Reviewing and updating (if needed) the contacts and their information listed
on your membership account on a regular basis to ensure contractors,
homeowners, and USA North 811 knows who to get in touch with when there is a
question or issue
* Notify USA North 811 of any billing department changes that would impact your
bill getting to the correct staff member or payment being sent on time
What counties does USA North 811 cover?
In California, we serve the following counties:
Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El
Dorado, Fresno, Glenn, Humboldt, Kern, Kings, Lake, Lassen, Madera, Marin,
Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Placer,
Plumas, Sacramento, San Benito, San Francisco, San Joaquin, San Luis Obispo, San
Mateo, Santa Clara, Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma,
Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Yolo, Yuba
If you are working in Imperial, Inyo, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Santa Barbara, or Ventura please contact Dig Alert to
submit your request.
In Nevada, we serve the following counties:
Carson, Churchill, Clark, Douglas, Elko, Esmeralda, Eureka, Humboldt, Lander,
Lincoln, Lyon, Mineral, Nye, Pershing, Storey, Washoe, White Pine
What are your hours of operation?
USA North 811 is now open 24x7 to take your locate requests. During overnight
and weekend hours however we have limited staffing available, so we ask that you
please submit your tickets online during these hours via our E-Ticket or 811
Express platform unless it is an emergency or priority situation.
Which utilities are members of USA North 811?
To view a list of the underground utilities that are a member of USA North 811,
please click the following links:
CA Members
NV Members
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
CALIFORNIA MEMBERS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
NEVADA MEMBERS
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
WHERE DO I BEGIN?
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
TICKET RESEARCH - MEMBER
This is the Ticket Research order form for Members of USA North 811 (utility
operators that have registered buried facilities in our system). The ticket
research will cover a 28 calendar day active period of the ticket, and one (1)
ticket if found. Additional fees apply if the search is requested outside of the
standard research window, or if multiple tickets are found. Your ticket research
will be processed as promptly as possible. Payment required before results are
sent - $31 via online payment for the first 30 minutes of research time. If the
research takes longer than 30 minutes, an additional charge of $9 for every 15
minutes will be added to the fee amount.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
FREQUENTLY ASKED QUESTIONS
What is a ticket?
A "ticket" is the industry-wide term that refers to the document you submit
through USA North 811, which request the utility members to mark or locate their
facilities at your worksite. After submitting your ticket (online or over the
phone), you will receive a ticket number that is the reference number for your
individual request. Your ticket number will begin with either a “W” or an “X”
and will be followed by 9 numbers. Make sure to keep the ticket number assigned
to your request for at least the duration of the excavation and preferably
longer for your records.
I’m not digging very deep; should I submit a ticket?
Yes. You should contact 811 no matter how deep you are digging since many cables
and pipes lie at extremely shallow depths. If you’re ready to submit a ticket,
please click here.
How do I know which utilities were notified of my request?
At the bottom of your ticket is a list of the utility members we notified for
you. If you listed an email address on your request, you should receive a copy
of your ticket via email. You can also look up and print a copy of your ticket
here
What are my responsibilities when requesting an area to be check for lines?
* Provide correct address/site location information and correct locating
instructions.
* Provide valid contact information and respond to questions from utility
personnel.
* Make sure the address is clearly posted at the site.
* Provide open access to the property (gates unlocked, animals contained,
etc.).
* Write down and follow the dates and times when your request becomes legally
active, when it expires, and when it must be updated.
* Keep the ticket number assigned to your request for at least the duration of
the excavation and preferably longer for your records. The number is proof of
your request through USA North 811 and allows us to quickly find your
request.
I submitted my 811 request, when can I start digging?
You can begin your excavation once if the following conditions have been met:
It is beyond the start time listed on the ticket or the legal notice (two
working days’ notice not including the day of notification), whichever is later,
has passed and all notified utility members have positively responded to your
request.
If the start date and time for your ticket has passed, and one or more of our
utility members has yet to respond to your request, please refrain from digging
and contact 811 as soon as possible by dialing 8-1-1 so that we may notify the
utility member(s) in question regarding their no response. You are not clear to
dig until you receive a response from all utility members on your ticket. If you
need a copy of your ticket to verify which utility members were notified, please
click here.
Who marks the utility lines?
Each utility member is responsible to locate their own facilities. Some utility
members utilize in house locators, while others hire 3rdparty locators to mark
for them. USA North 811 is not a locating service.
Do I need to pre-mark my dig site?
Yes. Show the utility members exactly where you plan to dig by pre-marking your
dig site with white paint. If you don’t have white paint available, you can also
use white stakes, white flags, white whiskers, white chalk and even white baking
flour. If you neglect to pre-mark your dig site, the utility members may choose
not to locate their facilities. For further information regarding pre-marking or
delineating your dig site, please watch our “How to Premark” instructional
video".
Which lines are going to be marked at my site?
The utility members notified on your ticket are responsible to mark or locate
the facilities they own and operate at your dig site. Private utility lines
(landscape irrigation and lighting, natural gas line to a barbeque, electrical
line to a detached garage or shed, etc) will not be marked since they are not
owned by a utility.
I’ve damaged an underground utility line, what do I do?
If the damaged utility line poses a threat to life, health, or public safety,
evacuate the worksite (300’ or more upwind from damage) and contact 911 to
dispatch emergency services. If you discover or cause any damage (breaks, leaks,
nicks, dents, gouges, grooves, or other damage to subsurface installation lines,
conduits, coatings, or cathodic protection) you must immediately report it to
the affected utility member. You can get the emergency contact information for
the damaged utility owner by contacting 811 and notify them that you have
damaged a facility at your worksite. Never attempt to fix, repair, pinch,
squeeze, zip tie, or bury the damaged facility.
There are utility markings in the area where I planned to dig, how do I proceed?
When digging in an area around utility lines, it is critical that you follow the
tolerance zone guidelines. The tolerance zone is an area 24” on either side of
the outside diameter (or center line if diameter isn’t provided) of the marked
utility line. In the tolerance zone, you are required to excavate using only
human powered hand tools. For more information about the tolerance zone and hand
digging requirements, please click here for California & Nevada requirements .
Are you owned or operated by a utility company? Are you a state agency? Who
funds your operation?
USA North 811 is a 501(c)(6) non-profit organization funded by over 1,500
utility owners and governed by 34 board members elected from the membership. We
are not directly owned or operated by any utility company and are not an agency
of the state of California or Nevada.
What does it cost to submit an 811 request?
Submitting a utility locate request to USA North 811 for your planned dig
project is free of charge. The utility members bear the burden of funding the
center and the cost of locating the utilities in an effort to provide the public
a free service that will prevent or limit damage to underground utilities.
I see spray paint markings at my property, how can I find out who is doing work?
Have you recently hired a contractor to do work at your property (fence project,
new pool, landscaping, utility repair, etc)? If so, the markings are most likely
due to the contractor submitting an 811 request for your property for that
project. Markings at your site might also be due to work that is being done by
one of your neighbors if that work is taking place near your shared property
line. If you haven’t hired anyone to work at your property, and you have
verified with your neighbor that they haven’t as well, please email our
Operations Team (centeroperations@usanorth811.org) so they can look and see if
there are any open tickets for your address.
Who is responsible to clean up or remove the paint markings after a job is
complete?
We recommend that the excavator or person/company requesting the marks to remove
the markings when the work is complete. It is the excavator’s responsibility to
protect the markings during the excavation, and because they are the only ones
who know when a job is done and are also the party that requested the markings,
it is recommended that they be the ones who remove the markings when the job is
complete.
Can I submit my 811 request online?
Due to high call volumes and increased excavation activity, our 811 phone lines
can at times become backlogged with callers waiting to submit their request.
Because of this, we always advise our customers to submit their requests online
instead. If you are working at an address, you can submit your ticket online
quickly and easily at www.811express.com. If you are working at any other type
of location other than an address, you can sign up for our E-Ticket program that
will allow you to submit any type of location online. For information on signing
up for E-Tickets, please click here.
I lost my ticket number, where can I look it up?
If you provided us with your email address when you submitted your ticket you
would have received a copy of your ticket. Check your email inbox and see if you
can find the email copy we sent you. If you cannot track down the email copy,
you can look up your ticket using our ticket search program:
http://newtin.usan.org/newtinweb/gen_min_ts.html . If you still cannot find your
ticket, please call 811 and advise the customer service representative that you
need help looking up your ticket number.
How will I know if all of the utility members on my ticket have responded to my
request?
The utility members listed on your ticket can respond in a number of different
ways, including marking the location of their underground facilities at your
site, contacting you via email or phone to advise you that your site is clear
from any conflict with their underground facilities, or by providing you
information about the location of their underground facilities such as maps or
as-built plans. You can also check our Positive Response page using your ticket
number and the utility members who use the program will record a response to
your ticket here as well: http://usanorth811.herokuapp.c.... You are required by
law to get a response from all utility members on your ticket before you can
begin your work.
What do the colors mean?
The utility members will use the American Public Works Association (APWA:
https://www3.apwa.net/content/library/colorcc.pdf ) color code system to mark
their underground facilities for you. The color code is:
White: Proposed Excavation
Pink: Temporary Survey Markings
Red: Electric Power Lines, Cables, Conduit and Lighting Cables
Yellow: Gas, Oil, Steam, Petroleum or Gaseous Materials
Orange: Communication, Alarm or Signal Lines, Cables or Conduits
Blue: Potable Water
Purple: Reclaimed Water, Irrigation and Slurry Lines
Green: Sewers and Drain Lines
What counties does USA North 811 cover?
In California, we serve the following counties:
Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El
Dorado, Fresno, Glenn, Humboldt, Kern, Kings, Lake, Lassen, Madera, Marin,
Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Placer,
Plumas, Sacramento, San Benito, San Francisco, San Joaquin, San Luis Obispo, San
Mateo, Santa Clara, Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma,
Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Yolo, Yuba
If you are working in Imperial, Inyo, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Santa Barbara, or Ventura please contact Dig Alert to
submit your request.
In Nevada, we serve the following counties:
Carson, Churchill, Clark, Douglas, Elko, Esmeralda, Eureka, Humboldt, Lander,
Lincoln, Lyon, Mineral, Nye, Pershing, Storey, Washoe, White Pine
What are your hours of operation?
USA North 811 is now open 24x7 to take your locate requests. During overnight
and weekend hours however we have limited staffing available, so we ask that you
please submit your tickets online during these hours via our E-Ticket or 811
Express platform unless it is an emergency or priority situation.
What information do I need to describe my work location?
The information you will need to have prior to submitting your ticket include:
* Your contact information (including email and phone number)
* The name and contact information of the person doing the work or site contact
if other than you
* The starting date and time the work will begin (keep in mind you are required
to give a minimum of two working days’ notice, not including the day of your
notification to us, prior to the start of the planned excavation)
* Pre-mark/delineation type (did you Pre-mark your site in White, or another
method/color?)
* The type of work you are doing or what you are digging for specifically
* The location of where the work is being done, including the county and city
it is in, the address (if applicable) or location of the planned dig, and the
specific details of where the work is being performed at the site (front of
address, NW corner of intersection, east side of building, etc.)
* The GPS coordinates of the digging location in NAD 83 decimal degrees format
(not required, but helpful if available)
Where can I find more information about any state or local requirements I must
meet during my digging project?
To view the California excavation law, please click here: CA Law Website
To view the Nevada excavation law, please click here: NV Law Website - Nevada
Revised Statutes & Nevada Administrative Code
For any local requirements, please consult the building or permitting office in
the city/county in which the work is being done in.
How long is my 811 request good for?
Your ticket is good for 28 calendar days from the date of your ticket
submission. On the ticket it will note the exact expiration date of your
request. If you are approaching the expiration date on your ticket and you have
determined that work is going to continue past that expiration date, you can
request an extension of your ticket. Please note the “update by” date on your
ticket.
How deep are the utility lines buried?
The depth of utilities varies by location and by type of utility. An underground
pipe or cable may no longer be at the same depth as when it was originally
buried if grading, leveling, erosion or other nearby surface activity has taken
place. For that reason, state law does not require utility owners to indicate
the depth of their underground facilities.
Which utilities are members of USA North 811?
To view a list of the underground utilities that are a member of USA North 811,
please click the following links:
CA Members
NV Members
I’ve been working at my site and now the markings are no longer visible; how can
I have the utility members re-mark my site?
If markings are no longer visible, immediately stop work in the area and request
re-markings at the site. To request re-marks, contact 811 and make sure you have
your ticket number handy. When the operator answers let them know you need
remarks at your site. Please make sure to note which utilities you need remarks
from, and also if it is the entire area or only a specific area of the job where
you need the remarks. If you submitted your ticket online through our E-Ticket
platform, you can submit this request online through your account. If you need
assistance with submitting this through your E-Ticket account, please contact
our Online Services department at weboperations@usanorth811.org.
I’m hiring a contractor to do work at my property, who needs to contact 811 and
submit the utility locate request?
Each person or company performing an excavation needs to have a ticket created
under their name. If you are hiring a contractor to perform work on your
property, the contractor needs to contact 811 and submit a request for
them/their company. You may also submit a ticket under your name, but your
contractor needs to be advised that the ticket you submit only covers any work
you do yourself, and not the work they are doing.
What should I do if I haven’t gotten a response from all of the utility members
listed on my ticket?
If the start time on your ticket has passed (must be beyond the legal notice)
and you have not received a response from one or more utility members listed on
your ticket, state law requires you to contact 811 to report a “no response”
situation.
GET A TICKET
811 EXPRESS
If your work is taking place at an address, this is the fastest way to notify
our utility members to mark their facilities. 811 Express does not require
training and can be completed in 3 minutes or less! It’s Fast, It’s Free and
it’s Easy!
Get started with 811 Express
E-TICKET PROGRAM
This platform allows users to create all location types once they have completed
our online training.
Click here to join the E-Ticket Program today.
Login to the E-Ticket Program E-Ticket Login Recovery
HOW TO PRE-MARK YOUR DIG SITE
How to Pre-Mark your Dig Site Video
WEB OPERATIONS
CHRIS BOTTING
WEB OPERATIONS SUPERVISOR
Tel 925-222-6518 weboperations@usanorth811.org
CHRISTIAN OLESEN
WEB OPERATIONS SPECIALIST
Tel 925-222-6502 weboperations@usanorth811.org
SARAH VESPER
WEB OPERATIONS SPECIALIST
Tel 925-270-0300 weboperations@usanorth811.org
REBECCA KRAUSE
WEB OPERATIONS SPECIALIST
Tel 925-230-9533 weboperations@usanorth811.org
DULZE OCHOA (HABLA ESPAÑOL)
WEB OPERATIONS SPECIALIST
Tel 925-222-6560 weboperations@usanorth811.org
JOSH CHAPA
WEB OPERATIONS SPECIALIST
Tel 925-222-6503 weboperations@usanorth811.org
LORIE MUELLER
WEB OPERATIONS SPECIALIST
Tel 925-222-6515 weboperations@usanorth811.org
MEMBER SERVICES
TREVOR HARRIS
MEMBER SERVICES SPECIALIST
Tel 925-222-6516 trevor.harris@usanorth811.org
NATHAN OLIVER
MEMBER SERVICES SPECIALIST
Tel 925-222-6512 nathan.oliver@usanorth811.org
GERMAIN SUESS
MEMBER SERVICES SPECIALIST
Tel 925-270-0339 germain.suess@usanorth811.org
>
NICK WHITE
MEMBER SERVICES COORDINATOR
Tel 925-222-6501 nick.white@usanorth811.org
ALL OTHER USA NORTH 811 CONTACTS
JAMES WINGATE
EXECUTIVE DIRECTOR
Tel 925-798-9504 james.wingate@usanorth811.org
RYAN WHITE
MANAGING DIRECTOR
Tel 925-798-9504 ryan.white@usanorth811.org
CHRIS BRASSART
IT DIRECTOR
Tel 925-222-6519 chris.brassart@usanorth811.org
COLLIN MIYADI
MARKETING & EDUCATION MANAGER
Tel 925-222-6507 collin.miyadi@usanorth811.org
LINDA WHITLEY
ADMINISTRATIVE SERVICES MANAGER
Tel 925-222-6517 linda.whitley@usanorth811.org
RITA HUGHES
HUMAN RESOURCES ANALYST
Tel 925-222-6511 rita.hughes@usanorth811.org
BETHANY DILLON
BOOKKEEPER
Tel 925-222-6508 bethany.dillon@usanorth811.org
STEPHEN BAKER
SYSTEM ADMINISTRATOR
Tel 925-222-6504 stephen.baker@usanorth811.org
MALINA GALVAN
OPERATIONS SUPERVISOR
Tel 925-222-6500 malina.galvan@usanorth811.org
AMBER WILLIAMS
OPERATIONS SUPERVISOR
Tel 925-222-6509 amber.williams@usanorth811.org
ARIEL MATTY
OPERATIONS SUPERVISOR
Tel 925-222-6510 ariel.matty@usanorth811.org
CHRIS BOTTING
WEB OPERATIONS SUPERVISOR
Tel 925-222-6518 weboperations@usanorth811.org