www.customs.govt.nz
Open in
urlscan Pro
2606:4700:4400::6812:2716
Public Scan
URL:
https://www.customs.govt.nz/business/import/mycustoms-account/
Submission: On June 05 via manual from NZ — Scanned from NZ
Submission: On June 05 via manual from NZ — Scanned from NZ
Form analysis 2 forms found in the DOM
/search/
<form action="/search/" class="search">
<div class="input-group">
<label for="search">Search</label>
<input type="search" name="query" class="form-control ui-autocomplete-input" id="search" autocomplete="off">
<button type="submit" class="btn btn-link"><svg class="icon icon-search">
<use xlink:href="/images/symbol-defs.svg#icon-search"></use>
</svg><span class="visually-hidden">Search</span></button>
</div>
</form>/search/
<form action="/search/" class="search">
<label for="searchSrOnly">Search</label>
<input type="search" class="form-control ui-autocomplete-input" id="searchSrOnly" name="query" autocomplete="off">
<button class="btn btn-link" type="submit"><svg class="icon icon-search">
<use xlink:href="/images/symbol-defs.svg#icon-search"></use>
</svg><span class="visually-hidden">Search</span></button>
</form>Text Content
Skip to main content
* Contact us
Search Search
Menu
* Search
* Menu
* Personal
submenu
* Business
submenu
* About us
submenu
Contact us
*
*
*
*
*
*
*
*
PERSONAL
Close
* Travel to and from New Zealand
* Travelling to New Zealand
* Non-scheduled flights and private flights
* Duty free shopping
* Human remains/ashes and placenta
* Medicines
* Electronic device examinations
* Leaving New Zealand
* Recreational vessels, yachts and small craft
* Border processing levies
* Send and receive items
* Customs Number
* Prohibited and restricted exports
* Find your parcel
* Send mail by post or courier
* Send items overseas
* Receive items from overseas
* Tobacco
* Move to NZ permanently
* Household effects
* Wearing apparel and personal effects
* Bringing pets and animals into New Zealand
* Vehicles, Vessels and Aircraft
* Duty and GST
* Duty and allowances
* Gifts, Inheritance and Taonga
* What's My Duty estimator
* FAQs
* Prohibited and restricted items
* Agricultural items
* Equipment for smoking or taking drugs
* Firearms and weapons
* Objectionable material
* Children's crayons, finger paints and watercolour paints
* Endangered species
* Radio transmitters/telecommunication equipment
* Online shopping
* What to do when bringing items into New Zealand
* Customs rates of exchange
* False or incomplete declarations
* Return your item
* Allowances and charges
* Paying Customs
BUSINESS
Close
* Import
* Start importing
* Import Prohibited and restricted imports
* Import animals
* Tobacco
* Commercial vessels
* Cruise ship operators
* Valuation for import
* Lodge your import entry
* Preferential tariff duty rates
* Customs rulings
* Customs exchange rates
* Import payments and refunds
* MyCustoms Account
* Deferred accounts for importers
* Deferred accounts for brokers
* Refunds and drawbacks
* Split shipments
* Import forms and documents
* Export
* Certificate of New Zealand Origin
* Start exporting
* Export Prohibitions and restrictions
* Export animals
* Lodge your export entry
* Export payments and refunds
* Clear your exports
* Mutual Recognition Arrangements
* Secure Exports Scheme
* Export forms and documents
* Paying Customs - Business
* Broker with a deferred account
* Broker Goods Clearance Fees Accounts
* Broker paying on behalf of the customer
* Broker payment of deposit for temporary import/Sight entry
* Customs duties
* Duty payers, including excise clients
* Goods Clearance Fees Account
* Importers with deferred accounts
* Excise
* What is excise?
* Apply for a licence
* Lodge your excise entry
* Claim excise duty remission or refund
* Pay excise duty and other charges
* Apply for excise duty credit or drawback
* Moving excisable items
* Changing, suspending or cancelling your licence
* Amend, surrender or transfer your licence
* Change your entry or payment timeframe
* Excise forms and documents
* Penalties, fines and fees
* Administrative penalties
* Compensatory interest
* Compliance under the Act
* Detained, forfeited and seized goods
* Infringement Notices
* Interest and penalties for unpaid duty
* Late payment penalties
* Tariffs
* Working Tariff Document
* Tariff concessions
* Tariff concession notices
* COVID-19 Response Concessions
* Consolidated List of Approvals
* Preferential tariffs
* Tariff ruling request
* Tariff classifications and rates
* Non-tariff barriers
* Free Trade Agreements
* Trade Single Window (TSW)
* Getting started
* Latest news
* Current TSW status
* Urgent Clearance
* Summary of TSW Messages
* Location of goods codes
* Resource material
* Domestic Transhipment Request
* Doing business with Customs
* Storing business records
* Reviews and appeals
* Customs-controlled Areas
ABOUT US
Close
* About Customs
* Who we are
* What we do
* Our history
* Corporate Publications
* Detector Dog Unit
* Service charter and standards
* Goods Clearance Fees
* Border Executive Board
* About the Border Executive Board
* Released Information
* Contact the Board
* New Zealand Traveller Declaration (NZTD)
* Toolkit for Partners (air)
* Toolkit for Partners (cruise)
* Language resources
* Customs careers
* Customs operational policy
* Information releases
* Briefing to the Incoming Minister
* Cabinet material
* Comptroller's expenses
* Corporate documents
* External Reports/Research
* Information Disclosure Agreements
* Official Information Act requests
* Regulatory impact statements
* Infringements
* Infringements offences
* Payments and your rights
* Infringement Notices FAQs
* Brochures and forms
* Legislation
* Customs & Excise Act 2018
* Customs bills
* Customs rules
* Direct Access Agreements
* International agreements
* Legislation used by Customs
* Legal documents
* Regulations
* News
* Important notices
* Media releases
* Social Media posts
* Website privacy statement
* Careers
* Sitemap
* Statistics
* Passenger statistics
* OIA Statistics 2016
* OIA Statistics 2017
* OIA Statistics 2018
* OIA Statistics 2019
* OIA Statistics 2020
* OIA Statistics 2021
* OIA Statistics 2022
* OIA Statistics 2023
* Drug interceptions
* Non-drug interceptions
* Subscribe to Customs Release
* Travel movements request
* Using our website
* Copyright
* Accessibility
* Website vulnerability
* Your information
* Your personal information
* Customs information
* Your data journey
* FAQs
* Transparency Statement
Search Search
1. Home
2. Business
3. Import
4. MyCustoms Account
Listen
* BUSINESS
* Import
* Start importing
* Import Prohibited and restricted imports
* Import animals
* Tobacco
* Commercial vessels
* Cruise ship operators
* Valuation for import
* Lodge your import entry
* Preferential tariff duty rates
* Customs rulings
* Customs exchange rates
* Import payments and refunds
* MyCustoms Account
* Deferred accounts for importers
* Deferred accounts for brokers
* Refunds and drawbacks
* Split shipments
* Import forms and documents
* Export
* Paying Customs - Business
* Excise
* Penalties, fines and fees
* Tariffs
* Trade Single Window (TSW)
* Doing business with Customs
* Customs-controlled Areas
MYCUSTOMS ACCOUNT
Go to MyCustoms Account
Import Business
Find out how MyCustoms Account can help you keep track of your deferred payment
account transactions.
--------------------------------------------------------------------------------
ABOUT MYCUSTOMS ACCOUNT
About MyCustoms Account
MyCustoms Account is Customs’ self-service digital platform for brokers and
importers with deferred payment accounts. With MyCustoms Account you can view
your account balance, available credit, and transaction history. You can also
download your deferred payment account statements.
MyCustoms Account is Customs’ self-service digital platform for brokers and
importers with deferred payment accounts. With MyCustoms Account you can view
your account balance, available credit, and transaction history. You can also
download your deferred payment account statements.
ACCESSING MYCUSTOMS ACCOUNT
Accessing MyCustoms Account
Setting up your MyCustoms Account is free and simple.
Your MyCustoms Account user profile is linked to the designated billing email
address (where your statements are sent) for your deferred payment account.
MCA will send an email invite to your billing email address (this email will be
sent from customs.govt.nz.no-reply@oraclecloud.com). Contained in the email
invite is a link to activate your MCA account. When you activate your MCA
account, your billing email address becomes your MCA username.
Don’t forget to check your junk or spam email folders if you haven’t received
your email.
Note that it is only possible for one MCA user profile to be linked to a
deferred payment account at any time.
If your business has multiple deferred payment accounts with Customs and the
designated billing email address is the same, you’ll be able to view details for
all accounts under your single MCA user profile.
Where each deferred payment account has a different billing email address,
separate MCA user profiles will be created. Each user profile will only be able
to view details for the deferred payment account(s) with that billing email
address.
Setting up your MyCustoms Account is free and simple.
Your MyCustoms Account user profile is linked to the designated billing email
address (where your statements are sent) for your deferred payment account.
MCA will send an email invite to your billing email address (this email will be
sent from customs.govt.nz.no-reply@oraclecloud.com). Contained in the email
invite is a link to activate your MCA account. When you activate your MCA
account, your billing email address becomes your MCA username.
Don’t forget to check your junk or spam email folders if you haven’t received
your email.
Note that it is only possible for one MCA user profile to be linked to a
deferred payment account at any time.
If your business has multiple deferred payment accounts with Customs and the
designated billing email address is the same, you’ll be able to view details for
all accounts under your single MCA user profile.
Where each deferred payment account has a different billing email address,
separate MCA user profiles will be created. Each user profile will only be able
to view details for the deferred payment account(s) with that billing email
address.
USING MYCUSTOMS ACCOUNT
Using MyCustoms Account
MyCustoms Account has been designed to be intuitive and easy to use. Refer to
our full step-by-step instructions if you need additional help.
We recommend accessing MyCustoms Account directly from our website. To create a
bookmark or add as a favourite in your browser, please refer to our step-by-step
instructions.
MyCustoms account user guide (PDF, 2 MB)
If you need help using MyCustoms Account, or have any questions, contact
revenue@customs.govt.nz
MyCustoms Account has been designed to be intuitive and easy to use. Refer to
our full step-by-step instructions if you need additional help.
We recommend accessing MyCustoms Account directly from our website. To create a
bookmark or add as a favourite in your browser, please refer to our step-by-step
instructions.
MyCustoms account user guide (PDF, 2 MB)
If you need help using MyCustoms Account, or have any questions, contact
revenue@customs.govt.nz
KEEPING MYCUSTOMS ACCOUNT SECURE
Keeping MyCustoms Account secure
All systems in use at the New Zealand Customs Service must be Certified and
Accredited.
Certification is the assertion that an ICT system complies with the minimum
standards and controls described in the New Zealand Information Security Manual.
The New Zealand Information Security Manual details processes and controls
essential for the protection of all New Zealand Government information and
systems. Certification is evidence that due consideration has been paid to risk,
security, functionality, business requirements and is a fundamental part of
information systems governance and assurance.
Accreditation is the formal authority to operate a system. Accreditation ensures
that either sufficient security measures have been put in place to protect
information that is processed, stored or communicated by the system or that
deficiencies in such measures have been identified, assessed and acknowledged,
including the acceptance of any residual risk.
For MyCustoms Account, an independent third party was also engaged to review the
security configuration settings and provide advice and recommendations to ensure
the system maintains a strong security posture.
All systems in use at the New Zealand Customs Service must be Certified and
Accredited.
Certification is the assertion that an ICT system complies with the minimum
standards and controls described in the New Zealand Information Security Manual.
The New Zealand Information Security Manual details processes and controls
essential for the protection of all New Zealand Government information and
systems. Certification is evidence that due consideration has been paid to risk,
security, functionality, business requirements and is a fundamental part of
information systems governance and assurance.
Accreditation is the formal authority to operate a system. Accreditation ensures
that either sufficient security measures have been put in place to protect
information that is processed, stored or communicated by the system or that
deficiencies in such measures have been identified, assessed and acknowledged,
including the acceptance of any residual risk.
For MyCustoms Account, an independent third party was also engaged to review the
security configuration settings and provide advice and recommendations to ensure
the system maintains a strong security posture.
TERMS AND CONDITIONS
Terms and Conditions
1. AGREEMENT
1.1 Access to MyCustoms Account ("the Platform") is governed by the terms and
conditions as stated below. By accessing and using the Platform, you shall be
deemed to have accepted and agreed to be bound by these Terms of Use. If you do
not accept these Terms of Use, you must not activate your account or use the
Platform or any of the Services. If you are accepting these Terms of Use on
behalf of a company or other entity or person, you represent that you have the
authority to bind that entity and its affiliates to these Terms of Use.
1.2 In these Terms of Use, the words:
a. “account” refers to any user account activated on the Platform
b. "we", "our" and "us" refers to the host agency managing the Platform (the
New Zealand Customs Service)
c. “you”, “your” or “User” refers to any user of the Platform
d. “Content” means all information and material contained on the Platform.
e. "Platform” means the MyCustoms Account platform administered by the New
Zealand Customs Service and any replacement platforms with the same or
similar functionality.
f. “Services” means any service offered through the Platform.
1.3 These Terms of Use may be changed from time to time. Changes will be posted
to this page (https://www.customs.govt.nz/my-customs-account). You accept that
your use of the Platform after changes have been posted will be deemed to be
your agreement to the modified Terms of Use. Every time you wish to use the
Platform, please check the Terms of Use to ensure you understand the Terms of
Use that apply at that time.
2. ACCESS TO THE PLATFORM
2.1 We reserve all rights to deny or restrict access to this Platform by any
particular person, including any User, or to block access from any Internet
address to this Platform, at any time, for any reason at our sole discretion.
Denying or restricting access to the Platform does not remove any pre-existing
statutory or contractual obligations or liability which the User has to us or
any other User.
3. USER RESPONSIBILITIES
3.1 You warrant that:
a. You will keep your login details secure, including the email address to
which your account in the Platform is connected; and
b. You will not misuse the Platform by knowingly, or with reckless disregard,
introducing viruses, trojans, worms, logic bombs, disabling code, or other
material that is malicious or technologically harmful; and
c. You will not misuse the Platform by knowingly, or with reckless disregard,
uploading objectionable or otherwise illegal material; and
d. You will not use algorithms, artificial intelligence, or web-scraping in
relation to content submitted into the Platform; and
e. You will not attempt to gain, or enable another person to gain, unauthorised
access to the Platform, the server on which the Platform is stored or any
server, computer or database connected to the Platform;
f. You will inform us immediately if you know or suspect that any third party
has unauthorised access to your account.
3.2 You acknowledge that you are responsible for all your actions in relation to
the Platform and acknowledge that such use is at your sole risk.
4. OPERATION OF THE PLATFORM
4.1 While reasonable steps will be taken to ensure that the Platform is
available to Users, the accessibility and operation of the Platform relies on
technologies which are not under our control. The Platform will be unavailable
from time to time to permit routine and unscheduled maintenance to be undertaken
and for other reasons. We do not guarantee continuous accessibility,
availability or uninterrupted operation of the Platform.
4.2 We may modify, suspend, restrict, withdraw or discontinue the availability
of a Service, any Content or the Platform, at any time either temporarily or
permanently for any reason.
5. PLATFORM SECURITY
5.1 We will use reasonable care to ensure that up to date versions of reputable
third-party anti-virus software are implemented for the Platform.
Notwithstanding the above, you carry out any transactions or communications at
your own risk.
5.2 You are responsible for configuring your information technology, computer
programmes and platform to access the Platform. You should use your own virus
protection software.
6. HYPERLINKS
6.1 We are not responsible or liable for:
a. the availability or content of any website; and
b. any damage or loss of any kind caused as a result (whether direct or
indirect) of the use of any website, including but not limited to as a
result of reliance on the contents contained in or available on any website;
linked to or from the Platform.
6.2 Hyperlinks to other websites are provided for convenience only. Under no
circumstances will we be considered to be associated or affiliated with any
trade or service marks, logos, insignia or other devices used or appearing on
websites to which this Platform is linked.
6.3 We reserve the right to disable or change the URL of the Platform. If you
create a link to the Platform, you do so at your own risk.
6.4 We reserve the right to impose conditions when permitting any hyperlinking
to, or framing of, the Platform or any of its contents.
6.5 We reserve the right to object to or disable any link to this Platform for
any reason.
7. DISCLAIMERS AND LIMITATION OF LIABILITY
7.1 All Content provided on the Platform is for general informational purposes
only and does not constitute legal advice or legal opinions on any specific
matters.
7.2 While reasonable care is taken by us in providing the Content and Services
on the Platform, we do not make any warranty or representation whatsoever,
express or implied, including:
a. that your use of, or access of the Platform will be uninterrupted, timely,
secure, free of bugs, free from human tampering or intervention, free from
virus or other malicious, destructive or corrupting code, programme or
macro, free from transmission errors or otherwise error-free or that there
will not be any defects or deficiencies in the Platform, Services or
Content;
b. that the Platform and its Services will be secure in all circumstances, or
that your information captured in or made available in the Platform will be
secure in all circumstances;
c. the compatibility or suitability for use of the Platform with the User's
browser or its information technology equipment and systems;
d. any consequence from use of the Platform or any of its functionality not
being available;
e. the accuracy, completeness, reliability, title, merchantability,
satisfactory quality and/or fitness for any particular purpose of the
Content.
7.3 We will not be liable for any damages, losses, compensation, penalty,
expenses or costs (whether direct or indirect and whether foreseeable or not)
including incurred on account of or arising from:
a. using, visiting or relying on any statements, opinion, representation or
information provided through the Platform; or
b. any delay or errors in operation or transmission, communications failure,
internet access difficulties or malfunctions in equipment or software; or
c. use of, or inability to access, the Platform or Services (in whole or in
part) or any other website linked to the Platform or in connection with any
failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus or line or system failure, even if
we are advised of the possibility of such damages, losses, compensation,
penalty, expenses or costs; or
d. the actions or omissions of any person who accesses or uses the Platform,
its Services or obtains any information directly or indirectly through the
Platform.
8. INDEMNITY
8.1 Each User will indemnify, defend and hold us harmless from and against all
claims, losses, expenses, damages and costs, including reasonable legal fees,
resulting from any breach by that User of these Terms of Use.
8.2 Each User will indemnify, defend and hold us harmless from and against all
claims, losses, expenses, damages and costs, including reasonable legal fees,
incurred by them in connection with any claim that could not have been made if
that User had complied with their User Responsibilities at paragraph 4.
9. PRIVACY AND OFFICIAL INFORMATION
9.1 We collect personal information about you from the information you provide
us in connection to this Platform.
9.2 We will use information (including personal information) that you provide
for the following purposes:
a. To set up and maintain accounts in the Platform;
b. To maintain the Platform generally, for the purposes of running the Platform
efficiently and delivering Content to you effectively.
9.3 Your personal information will generally only be used for the purpose you
provided it (to provide you with a service). We may also use personal
information provided to us through this Platform for other reasons permitted
under the Privacy Act but we will only do so when it is reasonable to do so (for
example, when the law requires us, including via a request under the Official
Information Act 1982).
9.4 You have the right to ask for personal information we hold about you, and to
ask for it to be corrected if you think it is wrong. Further enquiries for
access to or correction of your personal information should be made to in
writing via email or post. Contact details are available on our main website:
https://www.customs.govt.nz/about-us/your-information.
9.5 For more general material about privacy and how we collect, use, and
disclose data is available on our main website:
https://www.customs.govt.nz/about-us/your-information/.
10. GENERAL
10.1 Any clauses that are expressed to be for our benefit are enforceable in
terms of the Contract and Commercial Law Act 2017 by us.
10.2 If we exercise or fail to exercise any right or remedy available to us
under these Terms of Use, this will not prejudice our rights in exercising that
or any other right or remedy at any future time.
10.3 If any of these Terms of Use are determined by a court of competent
jurisdiction to be invalid, void or for any reason unenforceable, that term will
be deemed severable and will not affect the validity and enforceability of any
remaining term.
10.4 The use of the Platform and these Terms of Use and all its subsequent
variations are subject to, governed by and must be interpreted in accordance
with the laws of New Zealand, and you agree to submit to the exclusive
jurisdiction of the New Zealand courts in the determination of any dispute
arising in connection with the use of the Platform.
1. AGREEMENT
1.1 Access to MyCustoms Account ("the Platform") is governed by the terms and
conditions as stated below. By accessing and using the Platform, you shall be
deemed to have accepted and agreed to be bound by these Terms of Use. If you do
not accept these Terms of Use, you must not activate your account or use the
Platform or any of the Services. If you are accepting these Terms of Use on
behalf of a company or other entity or person, you represent that you have the
authority to bind that entity and its affiliates to these Terms of Use.
1.2 In these Terms of Use, the words:
a. “account” refers to any user account activated on the Platform
b. "we", "our" and "us" refers to the host agency managing the Platform (the
New Zealand Customs Service)
c. “you”, “your” or “User” refers to any user of the Platform
d. “Content” means all information and material contained on the Platform.
e. "Platform” means the MyCustoms Account platform administered by the New
Zealand Customs Service and any replacement platforms with the same or
similar functionality.
f. “Services” means any service offered through the Platform.
1.3 These Terms of Use may be changed from time to time. Changes will be posted
to this page (https://www.customs.govt.nz/my-customs-account). You accept that
your use of the Platform after changes have been posted will be deemed to be
your agreement to the modified Terms of Use. Every time you wish to use the
Platform, please check the Terms of Use to ensure you understand the Terms of
Use that apply at that time.
2. ACCESS TO THE PLATFORM
2.1 We reserve all rights to deny or restrict access to this Platform by any
particular person, including any User, or to block access from any Internet
address to this Platform, at any time, for any reason at our sole discretion.
Denying or restricting access to the Platform does not remove any pre-existing
statutory or contractual obligations or liability which the User has to us or
any other User.
3. USER RESPONSIBILITIES
3.1 You warrant that:
a. You will keep your login details secure, including the email address to
which your account in the Platform is connected; and
b. You will not misuse the Platform by knowingly, or with reckless disregard,
introducing viruses, trojans, worms, logic bombs, disabling code, or other
material that is malicious or technologically harmful; and
c. You will not misuse the Platform by knowingly, or with reckless disregard,
uploading objectionable or otherwise illegal material; and
d. You will not use algorithms, artificial intelligence, or web-scraping in
relation to content submitted into the Platform; and
e. You will not attempt to gain, or enable another person to gain, unauthorised
access to the Platform, the server on which the Platform is stored or any
server, computer or database connected to the Platform;
f. You will inform us immediately if you know or suspect that any third party
has unauthorised access to your account.
3.2 You acknowledge that you are responsible for all your actions in relation to
the Platform and acknowledge that such use is at your sole risk.
4. OPERATION OF THE PLATFORM
4.1 While reasonable steps will be taken to ensure that the Platform is
available to Users, the accessibility and operation of the Platform relies on
technologies which are not under our control. The Platform will be unavailable
from time to time to permit routine and unscheduled maintenance to be undertaken
and for other reasons. We do not guarantee continuous accessibility,
availability or uninterrupted operation of the Platform.
4.2 We may modify, suspend, restrict, withdraw or discontinue the availability
of a Service, any Content or the Platform, at any time either temporarily or
permanently for any reason.
5. PLATFORM SECURITY
5.1 We will use reasonable care to ensure that up to date versions of reputable
third-party anti-virus software are implemented for the Platform.
Notwithstanding the above, you carry out any transactions or communications at
your own risk.
5.2 You are responsible for configuring your information technology, computer
programmes and platform to access the Platform. You should use your own virus
protection software.
6. HYPERLINKS
6.1 We are not responsible or liable for:
a. the availability or content of any website; and
b. any damage or loss of any kind caused as a result (whether direct or
indirect) of the use of any website, including but not limited to as a
result of reliance on the contents contained in or available on any website;
linked to or from the Platform.
6.2 Hyperlinks to other websites are provided for convenience only. Under no
circumstances will we be considered to be associated or affiliated with any
trade or service marks, logos, insignia or other devices used or appearing on
websites to which this Platform is linked.
6.3 We reserve the right to disable or change the URL of the Platform. If you
create a link to the Platform, you do so at your own risk.
6.4 We reserve the right to impose conditions when permitting any hyperlinking
to, or framing of, the Platform or any of its contents.
6.5 We reserve the right to object to or disable any link to this Platform for
any reason.
7. DISCLAIMERS AND LIMITATION OF LIABILITY
7.1 All Content provided on the Platform is for general informational purposes
only and does not constitute legal advice or legal opinions on any specific
matters.
7.2 While reasonable care is taken by us in providing the Content and Services
on the Platform, we do not make any warranty or representation whatsoever,
express or implied, including:
a. that your use of, or access of the Platform will be uninterrupted, timely,
secure, free of bugs, free from human tampering or intervention, free from
virus or other malicious, destructive or corrupting code, programme or
macro, free from transmission errors or otherwise error-free or that there
will not be any defects or deficiencies in the Platform, Services or
Content;
b. that the Platform and its Services will be secure in all circumstances, or
that your information captured in or made available in the Platform will be
secure in all circumstances;
c. the compatibility or suitability for use of the Platform with the User's
browser or its information technology equipment and systems;
d. any consequence from use of the Platform or any of its functionality not
being available;
e. the accuracy, completeness, reliability, title, merchantability,
satisfactory quality and/or fitness for any particular purpose of the
Content.
7.3 We will not be liable for any damages, losses, compensation, penalty,
expenses or costs (whether direct or indirect and whether foreseeable or not)
including incurred on account of or arising from:
a. using, visiting or relying on any statements, opinion, representation or
information provided through the Platform; or
b. any delay or errors in operation or transmission, communications failure,
internet access difficulties or malfunctions in equipment or software; or
c. use of, or inability to access, the Platform or Services (in whole or in
part) or any other website linked to the Platform or in connection with any
failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus or line or system failure, even if
we are advised of the possibility of such damages, losses, compensation,
penalty, expenses or costs; or
d. the actions or omissions of any person who accesses or uses the Platform,
its Services or obtains any information directly or indirectly through the
Platform.
8. INDEMNITY
8.1 Each User will indemnify, defend and hold us harmless from and against all
claims, losses, expenses, damages and costs, including reasonable legal fees,
resulting from any breach by that User of these Terms of Use.
8.2 Each User will indemnify, defend and hold us harmless from and against all
claims, losses, expenses, damages and costs, including reasonable legal fees,
incurred by them in connection with any claim that could not have been made if
that User had complied with their User Responsibilities at paragraph 4.
9. PRIVACY AND OFFICIAL INFORMATION
9.1 We collect personal information about you from the information you provide
us in connection to this Platform.
9.2 We will use information (including personal information) that you provide
for the following purposes:
a. To set up and maintain accounts in the Platform;
b. To maintain the Platform generally, for the purposes of running the Platform
efficiently and delivering Content to you effectively.
9.3 Your personal information will generally only be used for the purpose you
provided it (to provide you with a service). We may also use personal
information provided to us through this Platform for other reasons permitted
under the Privacy Act but we will only do so when it is reasonable to do so (for
example, when the law requires us, including via a request under the Official
Information Act 1982).
9.4 You have the right to ask for personal information we hold about you, and to
ask for it to be corrected if you think it is wrong. Further enquiries for
access to or correction of your personal information should be made to in
writing via email or post. Contact details are available on our main website:
https://www.customs.govt.nz/about-us/your-information.
9.5 For more general material about privacy and how we collect, use, and
disclose data is available on our main website:
https://www.customs.govt.nz/about-us/your-information/.
10. GENERAL
10.1 Any clauses that are expressed to be for our benefit are enforceable in
terms of the Contract and Commercial Law Act 2017 by us.
10.2 If we exercise or fail to exercise any right or remedy available to us
under these Terms of Use, this will not prejudice our rights in exercising that
or any other right or remedy at any future time.
10.3 If any of these Terms of Use are determined by a court of competent
jurisdiction to be invalid, void or for any reason unenforceable, that term will
be deemed severable and will not affect the validity and enforceability of any
remaining term.
10.4 The use of the Platform and these Terms of Use and all its subsequent
variations are subject to, governed by and must be interpreted in accordance
with the laws of New Zealand, and you agree to submit to the exclusive
jurisdiction of the New Zealand courts in the determination of any dispute
arising in connection with the use of the Platform.
Print this page Page updated: 04.08pm 04 June 2024
About us
* About Customs
* Work for Customs
* News
* Contact us
* Media enquiries
Information
* Travelling
* Preparing to import
* Preparing to export
* What's My Duty?
* Customs Release sign up
Using this website
* Terms of use
* Privacy
* Copyright
* Accessibility
* Sitemap
ABOUT US
* About Customs
* Work for Customs
* News
* Contact us
* Media enquiries
INFORMATION
* Travelling
* Preparing to import
* Preparing to export
* What's My Duty?
* Customs Release sign up
USING THIS WEBSITE
* Terms of use
* Privacy
* Copyright
* Accessibility
* Sitemap
Te Kāwanatanga o Aotearoa /
Back to top