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Page Name: How to Rebook Using an eCredit

CHANGE OR CANCEL


HOW TO REBOOK USING AN ECREDIT

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It is simple to redeem your eCredit(s) on delta.com in just a few easy steps.

If you had a SkyMiles account associated to your booking when you canceled your
flight, you can find your eCredit by logging in and accessing your Profile.

If you do not have a SkyMiles Profile and need assistance in redeeming your
eCredit(s), follow the steps listed below.


IN-PAGE LINKS

 * 1. Search for Your eCredit, Go to footer note
 * 2. Look Up & Validate Your eCredit, Go to footer note
 * 3. Select Your eCredit, Go to footer note
 * 4. Continue to Begin Your Flight Search, Go to footer note
 * 5. Select & Review Your Flights, Go to footer note
 * 6. Confirm Your Purchase, Go to footer note
 * 7. View Your Confirmation, Go to footer note


STEP 1: SEARCH FOR YOUR ECREDIT

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You can search for your eCredit by using the credit card that originally
purchased the ticket, your SkyMiles account number or with the ticket number for
your original booking (a 13-digit number beginning with “006”).


FINDING YOUR TICKET NUMBER

To find your ticket number, in your email inbox search for "Your Flight Receipt"
and locate the email that applies to the trip you previously canceled.

Scroll down until you reach the “Flight Receipt” section in that email. Your
ticket number will be the first item listed in that section.

 
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STEP 2: LOOK UP & VALIDATE YOUR ECREDIT

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Using your ticket number, credit card or SkyMiles account, you can search for
your eCredit at delta.com/redeem. Select from the dropdown options how you would
like to look up your eCredit, enter the necessary information into the fields
and click the “Look Up” button to begin your search. Once you find your eCredit,
you can begin validating by entering the first and last name of the original
ticket holder and then clicking “Add.”

 
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STEP 3: SELECT YOUR ECREDIT

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The page will reload with your eCredit(s) listed for use. Click the checkbox
next to the eCredit you want to use to rebook travel.

Note: If you would like to apply your eCredit to a Companion Certificate, select
your Companion Certificate first and apply your eCredit at check out.


 
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STEP 4: CONTINUE TO BEGIN YOUR FLIGHT SEARCH

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With your eCredit selected, scroll down to the bottom of the page and click the
“Continue” button. You will be taken to a flight search page where you can start
the process of booking a new flight. Your eCredit will be applied to the price.

 
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STEP 5: SELECT & REVIEW YOUR FLIGHTS

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Select the flights you’d like to purchase and review your selections on the Trip
Summary Page. You will see how your applied eCredits affect the final price in
the calculation on the right side of the page.

 
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STEP 6: CONFIRM YOUR PURCHASE

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On the Review and Pay page you can review your selections a final time and enter
your payment information. You will again see the price calculation reflecting
the application of your eCredit on the right side. This lets you know exactly
how much you will be charged when you complete your purchase. Keep in mind that
sometimes your new flight may cost more than your eCredit. If this happens you
would need to pay the difference in price to change your ticket.

 
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STEP 7: VIEW YOUR CONFIRMATION

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Once your purchase is complete, you will see a summary of your purchase on the
Confirmation page. Your eCredit will be reflected in the second column, below
“Amount Charged.”

 
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