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OUR COOKIES

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OUR VALUES AND ETHICS HAVE ALWAYS BEEN MORE THAN JUST WORDS

At The Co-operative Bank we've put our ethics into action for 150 years. Not
because we've been told to, but because it's the right thing to do. 

Join the only UK bank with a customer-led Ethical Policy and have a say in where
your money goes. 

The Co-operative Bank's Ethical Policy

Join the Co-operative Bank


ONLINE PAYMENTS

We’ve changed the way we confirm your online payments to keep your money safer.

Find out more


BANK OF ENGLAND BASE RATE CHANGE

On 4 August 2022, the Bank of England base rate increased from 1.25% to 1.75%.

Find out more


HELP WITH THE RISING COST OF LIVING

If you’re worried about money, we can help you find the right support.

Cost of living support
Energy bills support


OUR ETHICAL POLICY, REFRESHED

In our latest Ethical Policy we outline our commitments to the planet, its
people, and our communities, which has been shaped by over 370,000 customer
responses since 1992.

Ethical Policy


CELEBRATING 150 YEARS OF ETHICAL BANKING

and we're not stopping here. Since 1872, we’ve been putting our principles into
action.

Read our story


LEARN MORE TO HELP CHOOSE YOUR IDEAL CREDIT CARD

Our range of credit cards can help you spread the cost of a big purchase,
consolidate existing debt, as well as manage everyday spending. Check your
eligibility and compare our credit cards online today. Subject to status and
eligibility.

Find out more


MORTGAGES WITH THE ORIGINAL ETHICAL BANK

Whether you're looking to take that first step, plan your next move, or find a
new mortgage deal, your search starts here. Get started with our free Mortgage
in Principle and Advice Service. T&Cs and eligibility apply. For every eligible
mortgage sold through us, we donate £5 to Centrepoint (Terms apply).

Get started


WE STAND WITH THE PEOPLE OF UKRAINE

The Co-operative Bank will work closely with our customers, colleagues and
partners to support those in need.

Read our position on Ukraine in full


AWARDS

Winners of Best Service from a Business Bank and Best Charity Banking Provider




ETHICAL THEN. ETHICAL NOW. ETHICAL ALWAYS.

We are guided by a unique, customer-led Ethical Policy that shapes how we do
business. Our values and ethics have always been more than just words. We are
serious about taking our commitments off the page and putting them into action,
and campaigning on the issues that matter to you.

Learn more about our values and ethics


OUR CHARITY PARTNERS




INDEPENDENT SERVICE QUALITY SURVEY RESULTS


PERSONAL CURRENT ACCOUNTS

As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1000 customers of each of the 17 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.


OVERALL SERVICE QUALITY

We asked customers how likely they would be to recommend their personal current
account provider to friends and family.

Ranking

1
=


81%
1
=


81%
3



79%
4



74%
5



67%
13



52%

Read our detailed personal current account service quality survey results.

The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found on our personal current
account service quality information page

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The Co-operative Bank, Platform, smile and Britannia are trading names of The
Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.
Registered in England and Wales No. 990937. The Co-operative Bank p.l.c. is
authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (No. 121885).

Credit facilities are provided by The Co-operative Bank p.l.c. and are subject
to status and our lending policy. The Bank reserves the right to decline any
application for an account or credit facility. The Co-operative Bank p.l.c.
subscribes to the Standards of Lending Practice which are monitored by the
Lending Standards Board.

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