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INDEX

 * I. COLLECTION OF PERSONAL DATA
 * II. USE OF PERSONAL DATA
 * III. DISCLOSURE OF PERSONAL DATA
 * IV. RETENTION OF PERSONAL DATA
 * V. INTERNATIONAL TRANSFERS OF PERSONAL DATA
 * VI. COOKIES
 * VII. PROTECTION OF PERSONAL DATA
 * VIII. AMENDMENTS AND UPDATES

 * ADDENDUM 1: GRAB FOR BUSINESS

 * I. INTERPRETATION
 * II. GRAB’S RELATIONSHIP WITH USERS AND CLIENTS
 * III. WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED
 * IV. PARTIES’ OBLIGATIONS

 * Menu
   AboutConsumerDriverMerchantEnterprise
   
   ABOUT US
   
   Who we are and what we stand for
   
   INVESTOR RELATIONS
   
   Information for our investors
   
   LOCATIONS
   
   Cities and countries we call home
   
   SUSTAINABILITY
   
   How we deliver impact to the communities we serve
   
   NEWSROOM
   
   Latest news and announcements, fresh off the press
   
   GRAB FINANCIAL GROUP
   
   Financial services that are accessible and affordable to all
   
   CAREERS
   
   Join us on our mission to drive Southeast Asia forward
   
   WHAT'S NEW
   
   Latest happenings, promos and stories
   
   RIDES
   
   Everything to do with getting you from A to B
   
   GRABFOOD
   
   Your favourite foods delivered to your doorstep
   
   GRABMART
   
   Find everything you need
   
   GRABEXPRESS
   
   Send things easily and quickly
   
   GRABREWARDS
   
   Exclusive privileges you'll enjoy as a Grab user
   
   GRABGIFTS
   
   Give the Gift of Grab! Practical gifts don’t have to be boring
   
   GRABINSURE
   
   Empowering people in South East Asia with next generation insurance
   
   FINANCIAL SERVICES
   
   Simple financial products tailored for consumers
   
   HELP CENTRE
   
   Get help on account issues, job issues, accident & safety, earnings & wallet
   
   WHAT'S NEW
   
   Latest news and announcements for Grab Driver-partners
   
   DRIVE WITH US
   
   Be your own boss and drive on your own time
   
   DELIVER WITH US
   
   Earn extra income as you help deliver food and items on-demand
   
   GRABINSURE
   
   Tailored insurance plans for driver-partners
   
   FINANCIAL SERVICES
   
   Simple financial products tailored for driver-partners
   
   DRIVER CENTRE
   
   Find your nearest driver centre
   
   GRABACADEMY
   
   The one-stop to your training needs, through every phase of your partnership
   with us.
   
   HELP CENTRE
   
   Get help on account issues, app issues issues, and more.
   
   WHAT'S NEW
   
   Latest news and announcements for Grab Merchant-partners
   
   PARTNER WITH US
   
   Start your journey as a merchant-partner and reach millions of consumers
   
   FINANCIAL SERVICES
   
   Flexible financial solutions to help you grow
   
   FINANCIAL RESOURCES
   
   Funding and resources for merchant-partners
   
   GRABEXPRESS
   
   An on-demand delivery service that fulfils your customers’ orders seamlessly
   
   GRAB FOR BUSINESS
   
   Grab services catered to your business needs
   
   GRABADS
   
   Take advantage of our exposure, online-to-offline
   
   GRABGIFTS
   
   Customise Grab vouchers for your customers, guests and employees
   
   GRABFINANCE
   
   Easy access to funding for business goals
   
   GRABEXPRESS
   
   Book and mange package deliveries for your company
   
   GRABDEFENCE
   
   Protect your mobile app from fraud
 * Grab Singapore

 * Be Our Partner
   * Grab Driver
   * Food Delivery Driver
   * Express Delivery Driver
   * Food / Mart Merchant
   * Pay Merchant
 * Help Centre
 * 

 * * Be Our Partner
     * Grab Driver
     * Food Delivery Driver
     * Express Delivery Driver
     * Food / Mart Merchant
     * Pay Merchant
   * Help Centre
   * About
     * About Us
     * Investor Relations
     * Locations
     * Sustainability
     * Newsroom
     * Grab Financial Group
     * Careers
   * Consumer
     * What's New
     * Rides
     * GrabFood
     * GrabMart
     * GrabExpress
     * GrabRewards
     * GrabGifts
     * GrabInsure
     * Financial services
   * Driver
     * Help Centre
     * What's New
     * Drive with us
     * Deliver with us
     * GrabInsure
     * Financial services
     * Driver Centre
     * GrabAcademy
   * Merchant
     * Help Centre
     * What's New
     * Partner with us
     * Financial services
     * Financial resources
     * GrabExpress
   * Enterprise
     * Grab for Business
     * GrabAds
     * GrabGifts
     * GrabFinance
     * GrabExpress
     * GrabDefence
   * 
 * Grab Singapore
 * 

 * Terms and Policies
 * Privacy Notice


PRIVACY NOTICE



Effective from: 07 June 2021



This Privacy Notice and its Addendum(s) (“Notice”) describe how Grab Holdings
Inc, its respective subsidiaries, affiliates, associated companies and jointly
controlled entities (collectively “Grab”, “we”, “us” or “our”) collect, use,
process and disclose your Personal Data through the use of Grab’s mobile
applications and websites (respectively “Apps” and “Websites”), as well as
products, features and other services globally, operated by Grab (collectively,
“Services”).

This Notice applies to our consumers , agents, vendors, suppliers, partners
(such as driver and merchant partners), contractors and service providers
(collectively “you”, “your” or “yours”).

“Personal Data” is any information which can be used to identify you or from
which you are identifiable. This includes but is not limited to your name,
nationality, telephone number, bank and credit card details, personal interests,
email address, your image, government-issued identification numbers, biometric
data, race, date of birth, marital status, religion, health information, vehicle
and insurance information, employment information and financial information.



I.    COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine
the collected Personal Data with other Personal Data in our possession. If you
have or are a party to multiple relationships with us (for example if you use
our Services across our various business verticals, or if you are both a driver
partner/delivery partner as well as a consumer to our Apps or on our other
business verticals), we will link your Personal Data collected across your
various capacities to facilitate your use of our Services and for the Purposes
described below.

You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For
example, you may provide your Personal Data to us when you:

 * complete a user profile or registration forms (such as your name, contact
   information and other identification information where needed);
 * provide information to assess your eligibility to provide services as a Grab
   driver partner or delivery partner (such as your driver’s license
   information, vehicle information and background check results (as legally
   permissible));
 * interact with our social media pages (such as your social media account ID,
   profile photo and any other publicly available data);
 * participate in contests or events organised by us (such as the pictures,
   audio files, or videos you may submit, which may include images of yourself);
 * verify your identity through various means (such as social media logins,
   submission of  selfie images or independently verified payment card
   information);
 * fill up demographic information in surveys (such as your age, gender, and
   other information you may volunteer such as your marital status, occupation
   and income information); and
 * agree to take a ride with in-vehicle audio and/or video recording features. 

In certain circumstances, you may need to provide your Personal Data in order to
comply with legal requirements or contractual obligations, or where it is
necessary to conclude a contract. Failure to provide such Personal Data, under
such circumstance, may constitute failure to comply with legal requirements or
contractual obligations, or inability to conclude a contract with you, as the
case may be.

For purposes such as detection and prevention of fraud, we may also collect your
Personal Data without consent, by relying on Legitimate Interests or other
exemptions provided by the applicable data privacy laws.

When our services are used

Personal Data may be collected through the normal operation of our Apps,
Websites and Services. Some examples are:

 * your location (to detect pick-up locations and abnormal route variations);
 * feedback, ratings and compliments;
 * transaction information (such as payment method and distance travelled);
 * information about how you interacted with our Apps, Website or Services (such
   as features used and content viewed);
 * device information (such as hardware model and serial number, IP address,
   file names and versions, and advertising identifiers or any information that
   may provide indication of device or app modification);    
 * personal data you enter in messages when you use our in-app communication
   features; and
 * personal data that may be captured through your interaction with us, our
   agents, in-vehicle audio and/or video recording during a ride (such as your
   image or voice or both, and its related metadata). 

From other sources

When we collect Personal Data, including but not limited to your name, contact
information and other identification information where needed from other
sources, we make sure that that data is transferred to us in accordance with
applicable laws. Such sources include:

 * referral programmes;
 * our business partners, such as fleet partners, payment providers,
   ride-hailing partners and transport partners;
 * insurance and financial providers;
 * credit bureaus, alternative credit scoring agencies and any other credit
   reporting organisations;    
 * publicly available sources of data;
 * governmental sources of data;
 * when our users add you as an emergency contact; 
 * when you use our in-app chat; and
 * marketing services providers or partners.

Personal Data about driver partners

If you are a driver partner, we may collect:

 * telematics data (such as your speed, acceleration, and braking data);
 * device data (such as accelerometer data, GPS location, your IMEI number and
   the names of apps you have installed on your device);    
 * your vehicle registration data; and
 * personal data that may be captured through your interaction with us, our
   agents, our in-vehicle audio and/or video recording during a ride (such as
   your image or voice or both, and its related metadata).

 Sensitive Personal Data

Some of the Personal Data that we collect is sensitive in nature. This includes
Personal Data pertaining to your race, national ID information, religious
beliefs, background information (including financial and criminal records, where
legally permissible), health data, disability, marital status and biometric
data, as applicable. We collect this information only with your consent and/or
in strict compliance with applicable laws.

In-vehicle recording

Grab’s applications or devices

Grab may install in-vehicle audio and/or video recording applications or devices
to promote the safety and security of Grab driver partners, delivery partners
and passengers of driver partners. Your Personal Data may be captured in these
audio and/or video recordings. Where in-vehicle audio and/or video recordings
are made, such recordings are collected, processed, used and stored in a manner
that is compliant with applicable laws.

Personal In-vehicle cameras

Some Grab partners may install personal in-vehicle cameras in their vehicles for
their own purposes (including safety and security). The use of such in-vehicle
cameras is not endorsed or prohibited by Grab. The collection, use and
disclosure of Personal Data obtained from personal in-vehicle cameras is the
responsibility of the relevant partner. Please check with the relevant partner
if you have any queries about their use of personal in-vehicle cameras.

Telematics devices

Grab works with partners (including, but not limited to, Toyota and Hyundai) to
install telematics devices in selected rental vehicles for the following
purposes:

 * To ensure that the vehicle is maintained appropriately and serviced in a
   timely fashion;
 * To help maintain the safety, security and integrity of our products and
   services;
 * To improve and enhance our products and services; and
 * For internal tracking of the vehicle, analysis and administrative purposes.

If you are a driver partner, these devices will collect telematics data (such as
your speed, acceleration, and braking data) and your location information. If
you are a passenger onboard one of the driver partners’ vehicles fitted with
these devices, your location data (i.e. the position of the car) will be
incidentally collected as well. 

The data collected by these devices are owned by these partners who have entered
into appropriate contractual undertakings with Grab to safeguard this data.
While these partners share such telematics data with us (to enable us to fulfil
the purposes stated above), we do not share any personally identifying
information about our driver partners or passengers of driver partners.

Personal Data of minors

As a parent or legal guardian, please do not allow minors under your care to
submit Personal Data to Grab. In the event that such Personal Data of a minor is
disclosed to Grab, you hereby consent to the processing of the minor’s Personal
Data and accept and agree to be bound by this Notice and take responsibility for
his or her actions.                

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as
your spouse, family members or friends) to us. For example, you may add them as
your emergency contact or when you use the in-app chat. If you provide us with
their Personal Data, you represent and warrant that you have obtained their
consent for their Personal Data to be collected, used and disclosed as set out
in this Policy.



II.    USE OF PERSONAL DATA

Grab may use, combine and process your Personal Data for the following purposes
(“Purposes”):    

Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve
our Apps, Websites and Services. This includes using your Personal Data to:

 * provide you with Services across our various business verticals;
 * engage you to provide Services;
 * create, administer and update your account;
 * conduct due diligence checks and risk assessments / analysis;
 * verify your identity;
 * verify your age (where necessary);
 * validate your ride and process payments;
 * offer, obtain, provide, facilitate or maintain insurance or financing
   solutions;
 * track the progress of your trip and detect abnormal trip variations;
 * enable features that personalise your App, such as lists of your favourite
   places and previous destinations;
 * make your experience more seamless, such as automatically filling in your
   registration information (such as your name or phone number) from one Service
   to another Service or when you participate in our surveys;    
 * perform internal operations necessary to provide our Services, including
   troubleshooting software bugs and operational problems, conducting data
   analysis, testing and research, monitoring and analysing usage and activity
   trends;
 * protect the security or integrity of the Services and any facilities or
   equipment used to make the Services available;
 * process and manage your rewards;
 * enable communications between our users;
 * process, manage or verify your eligibility for or application of promotions,
   rewards and subscriptions with Grab;    
 * enable our partners to manage and allocate fleet resources; and
 * fulfil the services to you as a data processor, where you have provided
   consent to the data controller (i.e. the organisation you had purchased goods
   or services from, and for whom Grab is providing services on behalf of) for
   such services to be rendered.    

Safety and security

We use your data to ensure the safety and security of our Services and all
users. This includes:

 * screening driver and delivery partners before enabling their use of our
   Services;
 * identifying unsafe driving behaviour such as speeding, harsh braking and
   acceleration, and providing personalised feedback to driver partners;
 * verifying your identity when you log in to Grab;
 * using device, location, profile, usage and other Personal Data to prevent,
   detect and combat fraud or unsafe activities;
 * sharing drivers and passengers of driver partners’ location and details when
   the emergency button or the “Share My Ride” feature is activated;
 * monitoring compliance with our terms and conditions, policies and Driver’s
   Code of Conduct; and
 * detecting, preventing and prosecuting crime.

Grab support

We use Personal Data to resolve user support issues. For example, we may:

 * investigate and address concerns;
 * monitor and improve our user support responses;
 * respond to questions, comments and feedback; and
 * inform you about steps taken to resolve user support issues.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis and
product development. This allows us to understand and analyse your needs and
preferences, protect your Personal Data, improve and enhance the safety and
security of our      Services, develop new features, products and services, and
facilitate insurance and finance solutions.

Legal purposes

We may use the Personal Data we collect to investigate and resolve claims or
disputes, or as allowed or required by applicable law. We may also use Personal
Data without consent, by relying on Legitimate Interests or other exemptions
provided by the applicable data privacy laws, for purposes such as detection and
prevention of fraud. 

We may also use your Personal Data when we are required, advised, recommended,
expected or requested to do so by our legal advisors or any local or foreign
legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

 * comply with court orders or other legal, governmental or regulatory
   requirements;
 * enforce our Terms of Service or other agreements; and
 * protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions,
joint ventures, sale of company assets, consolidation, restructuring, financing,
business asset transactions, or acquisition of all or part of our business by
another company.

Marketing and promotions

We may use your Personal Data to market Grab and Grab’s partners’, sponsors’ and
advertisers’ products, services, events or promotions. For example, we may:

 * send you alerts, newsletters, updates, mailers, promotional materials,
   special privileges, festive greetings; and
 * notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message
service, online messaging service, push notification, by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing
and promotions, please click on the unsubscribe link in the relevant email or
message. Alternatively, you may also update your preferences in our App
settings.



III.    DISCLOSURE OF PERSONAL DATA

We need to share Personal Data with various parties for the Purposes. These
parties include:

Other users

For example: 

 * If you are a passenger of driver partners, we may share your pick-up and
   drop-off locations with our driver partner fulfilling your service request.
 * If you are a driver partner, we may share your Personal Data with your
   passenger including your name and photo; your vehicle make, model, number
   plate, location and average rating.
 * If you are a delivery partner, we may share your Personal Data with your
   selected merchant and user, including your name and photo; your vehicle make,
   model, location and average rating.
 * If you are using our GrabExpress service, we may share your Personal Data
   with the recipient of your parcel, and vice versa, as well as the delivery
   partner in charge of fulfilling your service request.
 * If you use our in-app chat service, we may share your mobile number and
   Grab-registered name with the other parties to your chat.  

With third parties

We may share your Personal Data with the following parties:

 * If you are a passenger of driver partners, we may share a vehicle’s location
   and driver’s and/or your      name with third parties when you use the “Share
   My Ride” feature or activate the Emergency Button.
 * If you are a driver-partner, we may rely on Legitimate Interests or other
   exemptions provided by the applicable data privacy laws to  disclose your
   vehicle plate number or other personal data to the insurance company and/or
   to your passenger  for the purpose of submission of insurance claim.

With Grab partners at your request

For example, if you requested a service through a Grab partner or used a
promotion provided by a Grab partner, Grab may share your Personal Data with
that Grab partners. Our partners include partners that integrate with our App or
our App integrates with, vehicle services partners, or business partners which
Grab collaborates with to deliver a promotion, competition or other specialised
service.

With the owner of Grab accounts that you may use

For example, your employer may receive trip data when you use your employer’s
Grab for Business account.

With subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly
controlled entities and affiliates.

With Grab’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners,
research firms, and other service providers or business partners. This includes:

 * payment processors and facilitators;
 * debt collectors;
 * credit bureaus, alternative credit scoring agencies and any other credit
   reporting organisations;
 * background check and anti-money laundering service providers;
 * cloud storage providers;
 * marketing partners and marketing platform providers;
 * data analytics providers;
 * research partners, including those performing surveys or research projects in
   partnership with Grab or on Grab’s behalf;
 * fleet and merchant partners;
 * insurance and financing partners;    
 * third party intermediaries involved in the managed investment of funds, such
   as brokers, asset managers, and custodians;
 * service providers who perform identity verification services; and
 * vehicle solutions partners, vendors or third-party vehicle suppliers.

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement
officials, government authorities and other third parties. This may take place
to fulfil the legal purposes (mentioned above), or any of the following
circumstances:

 1. where it is necessary to respond to an emergency that threatens the life,
    health or safety of a person; or    
 2. where it is necessary in the public interest (e.g. in a public health
    crisis, for contact tracing purposes and safeguarding our community).



IV.    RETENTION OF PERSONAL DATA

We retain your Personal Data for the period necessary to fulfill the Purposes
outlined in this Notice unless a longer retention period is required or allowed
by law. Once your Personal Data is no longer necessary for the Services or
Purposes, or we no longer have a legal or business purpose for retaining your
Personal Data, we take steps to erase, destroy, anonymise or prevent access or
use of such Personal Data for any purpose other than compliance with this Notice
, or for purposes of safety, security, fraud prevention and detection, in
accordance with the requirements of applicable laws.



Your Personal Data may be transferred from country, state and city (“Home
Country”) in which you are present while using our Services to another country,
state and city (“Alternate Country”).

When we transfer your Personal Data from your Home Country to the Alternate
Country, we will comply with our legal and regulatory obligations in relation to
your Personal Data, including having a lawful basis for transferring Personal
Data and putting appropriate safeguards in place to ensure an adequate level of
protection for the Personal Data. We will also ensure that the recipient in
Alternate Country is obliged to protect your Personal Data at a standard of
protection comparable to the protection under applicable laws.

Our lawful basis will be either consent (i.e. we may ask for your consent to
transfer your Personal Data from your Home Country to the Alternate Country at
the time you provide your Personal Data) or one of the safeguards permissible by
laws.



VI.    COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS

Grab, and third parties with whom we partner, may use cookies, web beacons,
tags, scripts, local shared objects such as HTML5, advertising identifiers and
similar technologies (“Cookies”) in connection with your use of the Websites and
Apps. Depending on the type of phone and operating software that you are using,
you may be granted the option to disable our use of mobile identifiers (such as
Apple’s IDFA). Cookies may have unique identifiers, and reside, among other
places, on your computer or mobile device, in emails we send to you, and on our
web pages. Cookies may transmit Personal Data about you and your use of the
Service, such as your browser type, search preferences, IP address, data
relating to advertisements that have been displayed to you or that you have
clicked on, and the date and time of your use. Cookies may be persistent or
stored only during an individual session.

Grab may allow third parties to use Cookies on the Websites and Apps to collect
the same type of Personal Data for the same purposes Grab does for itself. Third
parties may be able to associate the Personal Data they collect with other
Personal Data they have about you from other sources. We do not necessarily have
access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third
parties, such as location data, advertising identifiers, or a cryptographic hash
of a common account identifier (such as an email address), to facilitate the
display of targeted advertising.

Disabling the collection of cookies on our websites 

You may deactivate cookies by adjusting your internet browser settings to
disable, block or deactivate cookies, by deleting your browsing history and
clearing the cache from your internet browser. 

Disabling the display of Targeted Ads through our App 

You may be able to limit our use of your personal data to display advertisements
that may be of relevance to you, by adjusting your preference sharing of some of
this Personal Data through our Grab App (Settings > Privacy > Ads). You will
still be seeing non targeted advertisements.



VII.    PROTECTION OF PERSONAL DATA

We will take reasonable legal, organisational and technical measures to ensure
that your Personal Data is protected. This includes measures to prevent Personal
Data from getting lost, or used or accessed in an unauthorised way. We limit
access to your Personal Data to our employees on a need to know basis. Those
processing your Personal Data will only do so in an authorised manner and are
required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the
internet is not completely secure. Although we will do our best to protect your
Personal Data, we cannot guarantee the security of your Personal Data
transmitted through any online means, therefore, any transmission remains at
your own risk.



VIII.   YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA    

In accordance with applicable laws and regulations, you may be entitled to:

 * ask us about the processing of your Personal Data, including to be provided
   with a copy of your Personal Data;    
 * request the correction and/or (in some cases) deletion of your Personal Data;
 * in some cases, request the restriction of the processing of your Personal
   Data, or object to that processing;
 * withdraw your consent to the processing of your Personal Data (where we are
   processing your Personal Data based on your consent);
 * request receipt or transmission to another organisation, in a
   machine-readable form, of the Personal Data that you have provided to us
   where we are using your Personal Data based on consent or performance of a
   contract; and 
 * complain to the relevant data privacy authority if your data privacy rights
   are violated, or if you have suffered as a result of unlawful processing of
   your Personal Data.

Where you are given the option to share your Personal Data with us, you can
always choose not to do so. If we have requested your consent to processing and
you later choose to withdraw it, we will respect that choice in accordance with
our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your
consent to our use of it could mean that we are unable to perform the actions
necessary to achieve the purposes of processing described in Section II (Use of
Personal Data) or that you are unable to make use of the Services. After you
have chosen to withdraw your consent, we may be able to continue to process your
Personal Data to the extent required or otherwise permitted by applicable laws
and regulations.

If you wish to make a request to exercise your rights, you can contact us
through our contact details set out in Section X (How to Contact Us) below.

We will screen and verify all requests beforehand. In order to verify your
authority to make the request, we may require you to provide supporting
information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines
prescribed by applicable laws.

IX. AMENDMENTS AND UPDATES

Grab may modify, update or amend the terms in this Notice at any time. Such
amendments shall be notified to you through the Application and/ or other
appropriate means  at least five (05) business days before the effective date.
The updated version will be posted on the website http://www.grab.com. It is
your responsibility to review the Privacy Notice regularly. Your continued use
of the Apps, Websites or Services, purchase products from Grab or continuing to
communicate or engage with Grab following the modifications, updates or
amendments to this Notice , whether or not reviewed by you, shall constitute
your agreement to be bound by such amendments.

X. HOW TO CONTACT US

If you have any queries about this Notice or would like to exercise your rights
set out in this Notice , please fill-in the following form or direct your mail
to  our Data Protection Officer. :

For users in Philippines,
Name:  MyTaxi PH Inc (Attention : Grab Privacy Office)
Address: 12th Floor, Wilcon IT Hub, Chino Roces Ave., 1233 Makati City,
Philippines

For users in Thailand,
Name: Grabtaxi (Thailand) Co., Ltd. (Attention : Grab Privacy Office)
Address: 1550 Thanapoom Tower, 30th Floor, New Petchburi Road, Makkasan
Sub-District, Ratchathewi District, Bangkok 10400, Thailand 

For users in other countries,
Name: c/o Grab Holdings Inc. (Attention : Grab Privacy Office)
Address: 6 Battery Road, #38-04 Singapore 049909

In order for us to attend to your queries expeditiously, we prefer that
inquiries be made via the online form.

The original of this Notice is written in the English language. In the event of
any conflict between the English and other language versions, the English
version shall prevail.

--------------------------------------------------------------------------------



ADDENDUM 1: GRAB FOR BUSINESS



I.    INTERPRETATION

All capitalised terms but undefined terms used herein shall bear the same
meaning as those defined in the Terms of Use and the Grab Privacy Notice
(accessible at https://www.grab.com/sg/privacy/).

This Addendum forms part of the Grab Privacy Notice . In the event of any
inconsistency between the Grab Privacy Notice and this Addendum, this Addendum
shall prevail.



II.    GRAB’S RELATIONSHIP WITH USERS AND CLIENTS

How Grab for Business works

Grab for Business is provided as an add-on feature to facilitate corporate
billing for the Authorised Users’ use of Grab’s Services in the course of work.

When an organisation (“Client”) chooses to utilise Grab for Business, the
Authorised User is given the option of tagging his/her rides or other
transactions to the Client or to tag it as a personal ride. An Authorised User
is referred to in the Grab Privacy Notice as a passenger of driver partners.

As part of this feature, Grab will disclose detailed trip and booking
information that Authorised Users have tagged as being for business purposes to
the Client. Apart from this, Grab does not disclose other Personal Data of its
Authorised Users to the Client.

Alternatively, an individual user may choose to set up a business profile within
the App to facilitate the tagging of business-related rides and to generate
consolidated trip reports to facilitate the submission of claims from his or her
employer. When used in this mode, the claims process is user-driven and the
user’s employer need not be a Client.

For ease of reference, Authorised Users and individual users will each be
referred to as a “User” and collectively as “Users” in this Addendum.

Grab is a data controller, so are our Clients

In respect of any User and the processing of all their Personal Data (including
but not limited to Linking Data and Portal Data), Grab acts as a data
controller. For further information on how Grab collects, uses and discloses
Users’ Personal Data, please refer to the Grab Privacy Notice .

Due to the way Grab for Business works, Grab does not process any Personal Data
for and on behalf of the Client. Accordingly, Grab is not the data processor of
the Client, but an independent data controller in respect of all Personal Data
that it processes in the course of providing the Grab for Business feature.
Likewise, the Client is an independent data controller of the Personal Data
(e.g. the Linking Data and Portal Data) that it discloses to and/or receives
from Grab.

As independent controllers, Grab and the Client individually determine the
purposes and means of processing Personal Data, subject to the provisions set
out in the Terms of Use and this Privacy Notice . Grab and the Client are also
individually responsible to ensure the protection of Personal Data under their
charge.



III.    WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED

What Grab collects as part of Grab for Business

In order to provide the Grab for Business feature, the individual user or the
Client will be required to provide the following information about the
Authorised User to Grab:

 * full name;
 * business email address; and
 * other identifying information about the Authorised User as reasonably
   requested by Grab.

Grab will use this information for the purposes of:

 * authenticating the User;
 * where applicable, linking the Authorised User’s account with the Client’s
   Grab for Business account or tracking the Authorised User’s business profile
   bookings on the Apps, as the case may be;
 * where applicable, verifying the Corporate Billing status of such Authorised
   User from time to time; and
 * contacting the User in accordance with the purposes set out in the Grab
   Privacy Notice .

Upon onboarding such User to the App, Grab will process the Personal Data of the
User in accordance with the Grab Privacy Notice and this Addendum.

What Grab discloses to its Clients

Grab will disclose relevant trip and booking information as determined by Grab
from time to time to the Client to facilitate Corporate Billing.

What Grab discloses to its individual user

Depending on the business profile settings selected by the individual user, the
user may retrieve and generate reports containing his/her relevant trip and
booking information.



IV.    PARTIES’ OBLIGATIONS

The Client and Grab shall each:

 * individually inform their data subjects of how each processes Personal Data
   and allow their data subjects to exercise their rights under the local data
   protection/data privacy laws;
 * comply with the obligations applicable to each party under the applicable
   data protection/data privacy laws when processing any Personal Data of the
   Proposed or Authorised Users;
 * obtain the necessary consents (if applicable) to facilitate the provision of
   the Grab for Business feature; and
 * implement appropriate legal, technical and organisational measures to protect
   Personal Data against unauthorised or unlawful processing and against
   unauthorised loss, destruction, damage, alteration, or disclosure, as well as
   any breach or attempted breach of each party’s security measures
   (“Information Security Incident”).


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