www.my-eap.com
Open in
urlscan Pro
18.170.135.18
Public Scan
Submitted URL: https://my-eap.com/
Effective URL: https://www.my-eap.com/access
Submission: On December 06 via manual from IN — Scanned from GB
Effective URL: https://www.my-eap.com/access
Submission: On December 06 via manual from IN — Scanned from GB
Form analysis 6 forms found in the DOM
POST https://www.my-eap.com/user/create
<form method="post" action="https://www.my-eap.com/user/create">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<p class="w-100"><span class="astr">*</span>Please fill in the required field</p>
<div class="form-group col-12">
<label for="name">First Name <span class="astr">*</span></label>
<input type="text" class="form-control" id="name" value="" name="name" placeholder="First Name" required="">
<input type="hidden" class="form-control" id="organisation_id" name="organisation_id" value="">
</div>
<div class="form-group col-12">
<label for="sname">Last Name <span class="astr">*</span></label>
<input type="text" class="form-control" id="sname" name="lastname" value="" placeholder="Last Name" required="">
</div>
<div class="form-group col-12">
<label for="email">Work Email Address <span class="astr">*</span></label>
<input type="email" class="form-control" id="create_email" name="email" value="" placeholder="Work Email Address" required="">
</div>
<div class="row m-0 w-100">
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Send form" type="submit" class="btn btn-primary">Send</button>
</div>
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button type="button" data-dismiss="modal" aria-label="Close User Modal" class="closeUserModal btn btn-primary">Close</button>
</div>
</div>
<div class="col-12 mrg">
<p>You will be sent an email to ensure this is your profile, please check your junk mail if you cannot find it in a few moments.</p>
</div>
<div class="pri_ col-12 row mrg">
<div>
<i class="far fa-lock"></i>
</div>
<div class="col-10">
<p class="m-0">Your privacy is important to us, any information you remember in your profile is not tracked to you and your interactions are encrypted. You can ask for your data to be deleted at any time.</p>
</div>
</div>
</form>POST https://www.my-eap.com/save/my/feeds
<form method="POST" action="https://www.my-eap.com/save/my/feeds">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<div class="form-group col-12">
<div class="col-12" id="feed">
<div class="list">
<ul>
<li
onclick="CallFeedTypeFunction({"id":11,"order_column":1,"name":"New - Digital Wellbeing","slug":"new-digital-wellbeing","created_at":"2023-03-21 13:29:10","updated_at":"2023-03-24 15:04:01","deleted_at":null,"icon":"fas fa-desktop","main_image_id":630,"subcategories":[{"id":61,"order_column":2,"category_id":11,"name":"Overview - Digital Wellbeing Programmes","slug":"overview-digital-wellbeing-programmes","created_at":"2023-03-24 15:04:53","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":52,"order_column":3,"category_id":11,"name":"Stress programme","slug":"stress-programme","created_at":"2023-03-23 14:35:09","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":53,"order_column":4,"category_id":11,"name":"Positive Body Image programme","slug":"positive-body-image-programme","created_at":"2023-03-23 14:56:52","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":54,"order_column":5,"category_id":11,"name":"Mindfulness programme","slug":"mindfulness-programme","created_at":"2023-03-23 14:57:10","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":55,"order_column":6,"category_id":11,"name":"Resilience programme","slug":"resilience-programme","created_at":"2023-03-23 14:57:40","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":56,"order_column":7,"category_id":11,"name":"Sleep programme","slug":"sleep-programme","created_at":"2023-03-23 14:57:57","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":57,"order_column":8,"category_id":11,"name":"Money Worries programme","slug":"money-worries-programme","created_at":"2023-03-23 14:58:23","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":58,"order_column":9,"category_id":11,"name":"Perinatal Wellbeing programme","slug":"perinatal-wellbeing-programme","created_at":"2023-03-23 14:58:47","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":59,"order_column":10,"category_id":11,"name":"Alcohol programme","slug":"alcohol-programme","created_at":"2023-03-23 14:59:05","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":60,"order_column":11,"category_id":11,"name":"Breast Cancer programme - Depression & Anxiety","slug":"breast-cancer-programme-depression-and-anxiety","created_at":"2023-03-23 14:59:21","updated_at":"2023-03-24 16:21:55","deleted_at":null}]})">
<button aria-label="Select feed New - Digital Wellbeing" class="tag collapsed " data-toggle="collapse" data-target="#11" aria-controls="collapseOne">
<i class="fas fa-desktop ?? ''fal fa-briefcase' mr-3">
</i>New - Digital Wellbeing </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":3,"order_column":2,"name":"My Wellbeing","slug":"my-wellbeing","created_at":"2022-03-16 11:26:00","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-smile","main_image_id":151,"subcategories":[{"id":63,"order_column":null,"category_id":3,"name":"Stress","slug":"stress","created_at":"2023-11-01 12:59:50","updated_at":"2023-11-01 13:00:41","deleted_at":null},{"id":4,"order_column":1,"category_id":3,"name":"Physical Wellbeing","slug":"physical-wellbeing","created_at":"2022-03-25 11:26:00","updated_at":"2022-11-14 16:56:57","deleted_at":null},{"id":1,"order_column":3,"category_id":3,"name":"Alcohol","slug":"alcohol","created_at":"2022-03-15 11:26:00","updated_at":"2022-11-14 16:56:58","deleted_at":null},{"id":2,"order_column":3,"category_id":3,"name":"Sleep","slug":"sleep","created_at":"2022-03-14 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":3,"order_column":4,"category_id":3,"name":"Mental Wellbeing","slug":"mental-wellbeing","created_at":"2022-03-02 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":6,"order_column":5,"category_id":3,"name":"Illness & Disability","slug":"illness-and-disability","created_at":"2022-03-14 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null}]})">
<button aria-label="Select feed My Wellbeing" class="tag collapsed " data-toggle="collapse" data-target="#3" aria-controls="collapseOne">
<i class="fas fa-smile ?? ''fal fa-briefcase' mr-3">
</i>My Wellbeing </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":1,"order_column":3,"name":"My Homelife","slug":"my-homelife","created_at":"2022-03-09 11:26:00","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-home","main_image_id":71,"subcategories":[{"id":7,"order_column":6,"category_id":1,"name":"Family & Relationships","slug":"family-and-relationships","created_at":"2022-03-20 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":8,"order_column":7,"category_id":1,"name":"Housing","slug":"housing","created_at":"2022-03-12 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":9,"order_column":8,"category_id":1,"name":"Consumer Advice & Legal Rights","slug":"consumer-advice-and-legal-rights","created_at":"2022-03-13 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":14,"order_column":13,"category_id":1,"name":"LGBTQIA+","slug":"lgbtqia","created_at":"2022-04-06 14:06:14","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":15,"order_column":14,"category_id":1,"name":"Children and adolescents","slug":"children-and-adolescents","created_at":"2022-04-06 14:06:44","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":16,"order_column":15,"category_id":1,"name":"Loss and bereavement","slug":"loss-and-bereavement","created_at":"2022-04-06 14:07:06","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":17,"order_column":16,"category_id":1,"name":"Eldercare","slug":"eldercare","created_at":"2022-04-06 14:07:22","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":19,"order_column":17,"category_id":1,"name":"Goods and services","slug":"goods-and-services","created_at":"2022-04-06 14:08:29","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":20,"order_column":19,"category_id":1,"name":"Motoring","slug":"motoring","created_at":"2022-04-06 14:08:43","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":21,"order_column":20,"category_id":1,"name":"Personal injury","slug":"personal-injury","created_at":"2022-04-06 14:08:57","updated_at":"2022-04-28 08:00:05","deleted_at":null}]})">
<button aria-label="Select feed My Homelife" class="tag collapsed " data-toggle="collapse" data-target="#1" aria-controls="collapseOne">
<i class="fas fa-home ?? ''fal fa-briefcase' mr-3">
</i>My Homelife </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":2,"order_column":4,"name":"My Worklife","slug":"my-worklife","created_at":"2022-03-01 11:26:00","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-briefcase","main_image_id":75,"subcategories":[{"id":10,"order_column":9,"category_id":2,"name":"Support for Employees","slug":"support-for-employees","created_at":"2022-03-04 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":11,"order_column":10,"category_id":2,"name":"Support for Managers","slug":"support-for-managers","created_at":"2022-03-20 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":23,"order_column":21,"category_id":2,"name":"Dealing with different personalities","slug":"dealing-with-different-personalities","created_at":"2022-04-08 14:32:11","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":24,"order_column":23,"category_id":2,"name":"Change in the workplace","slug":"change-in-the-workplace","created_at":"2022-04-08 14:32:23","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":26,"order_column":24,"category_id":2,"name":"Employment rights","slug":"employment-rights","created_at":"2022-04-08 14:32:50","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":28,"order_column":26,"category_id":2,"name":"Developing your skills","slug":"developing-your-skills","created_at":"2022-04-12 13:57:37","updated_at":"2022-04-28 08:00:05","deleted_at":null}]})">
<button aria-label="Select feed My Worklife" class="tag collapsed " data-toggle="collapse" data-target="#2" aria-controls="collapseOne">
<i class="fas fa-briefcase ?? ''fal fa-briefcase' mr-3">
</i>My Worklife </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":4,"order_column":5,"name":"My Money","slug":"my-money","created_at":"2022-03-03 11:26:00","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-coins","main_image_id":428,"subcategories":[{"id":49,"order_column":2,"category_id":4,"name":"Cost of living","slug":"cost-of-living","created_at":"2022-10-28 09:14:19","updated_at":"2022-11-14 16:56:57","deleted_at":null},{"id":12,"order_column":12,"category_id":4,"name":"MoneyHelper","slug":"moneyhelper","created_at":"2022-03-06 11:26:00","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":13,"order_column":12,"category_id":4,"name":"Law Express Guides","slug":"law-express-guides","created_at":"2022-03-04 11:26:00","updated_at":"2022-04-28 08:00:05","deleted_at":null}]})">
<button aria-label="Select feed My Money" class="tag collapsed " data-toggle="collapse" data-target="#4" aria-controls="collapseOne">
<i class="fas fa-coins ?? ''fal fa-briefcase' mr-3">
</i>My Money </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":5,"order_column":6,"name":"My Health","slug":"my-health","created_at":"2022-04-08 14:34:32","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-heartbeat","main_image_id":337,"subcategories":[]})">
<button aria-label="Select feed My Health" class="tag collapsed " data-toggle="collapse" data-target="#5" aria-controls="collapseOne">
<i class="fas fa-heartbeat ?? ''fal fa-briefcase' mr-3">
</i>My Health </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":7,"order_column":8,"name":"Managers Support","slug":"managers-support","created_at":"2022-04-12 14:02:58","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fab fa-teamspeak","main_image_id":76,"subcategories":[{"id":51,"order_column":1,"category_id":7,"name":"Support your team","slug":"support-your-team","created_at":"2022-11-15 11:37:17","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":47,"order_column":2,"category_id":7,"name":"Newsletters","slug":"newsletters","created_at":"2022-06-14 14:38:33","updated_at":"2023-03-24 16:21:55","deleted_at":null},{"id":50,"order_column":11,"category_id":7,"name":"Product & services","slug":"product-and-services","created_at":"2022-11-14 16:55:03","updated_at":"2023-03-24 16:21:55","deleted_at":null}]})">
<button aria-label="Select feed Managers Support" class="tag collapsed " data-toggle="collapse" data-target="#7" aria-controls="collapseOne">
<i class="fab fa-teamspeak ?? ''fal fa-briefcase' mr-3">
</i>Managers Support </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":8,"order_column":9,"name":"Podcasts","slug":"podcasts","created_at":"2022-04-14 15:30:08","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-podcast","main_image_id":542,"subcategories":[]})">
<button aria-label="Select feed Podcasts" class="tag collapsed " data-toggle="collapse" data-target="#8" aria-controls="collapseOne">
<i class="fas fa-podcast ?? ''fal fa-briefcase' mr-3">
</i>Podcasts </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":9,"order_column":10,"name":"Recipes","slug":"recipes","created_at":"2022-04-20 10:29:18","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-utensils","main_image_id":158,"subcategories":[{"id":38,"order_column":28,"category_id":9,"name":"Dinner","slug":"dinner","created_at":"2022-04-20 10:34:30","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":46,"order_column":38,"category_id":9,"name":"Desserts","slug":"desserts","created_at":"2022-04-28 07:05:18","updated_at":"2022-04-28 08:00:05","deleted_at":null},{"id":41,"order_column":39,"category_id":9,"name":"Lunch","slug":"lunch","created_at":"2022-04-20 10:35:15","updated_at":"2022-04-28 08:00:16","deleted_at":null},{"id":39,"order_column":40,"category_id":9,"name":"Healthy Eating","slug":"healthy-eating","created_at":"2022-04-20 10:34:49","updated_at":"2022-04-28 08:00:16","deleted_at":null},{"id":40,"order_column":41,"category_id":9,"name":"Weight Loss","slug":"weight-loss","created_at":"2022-04-20 10:35:02","updated_at":"2022-04-28 08:00:16","deleted_at":null},{"id":42,"order_column":42,"category_id":9,"name":"Vegetarian","slug":"vegetarian","created_at":"2022-04-20 10:35:26","updated_at":"2022-04-20 10:35:26","deleted_at":null},{"id":43,"order_column":43,"category_id":9,"name":"Dairy Free","slug":"dairy-free","created_at":"2022-04-20 10:35:35","updated_at":"2022-04-20 10:35:35","deleted_at":null},{"id":44,"order_column":44,"category_id":9,"name":"Vegan","slug":"vegan","created_at":"2022-04-20 10:35:44","updated_at":"2022-04-20 10:35:44","deleted_at":null},{"id":45,"order_column":45,"category_id":9,"name":"Gluten Free","slug":"gluten-free","created_at":"2022-04-20 10:35:56","updated_at":"2022-04-20 10:35:56","deleted_at":null}]})">
<button aria-label="Select feed Recipes" class="tag collapsed " data-toggle="collapse" data-target="#9" aria-controls="collapseOne">
<i class="fas fa-utensils ?? ''fal fa-briefcase' mr-3">
</i>Recipes </button>
</li>
<li
onclick="CallFeedTypeFunction({"id":10,"order_column":11,"name":"Inspiration","slug":"inspiration","created_at":"2022-04-22 19:31:55","updated_at":"2023-03-24 09:36:09","deleted_at":null,"icon":"fas fa-lightbulb","main_image_id":541,"subcategories":[]})">
<button aria-label="Select feed Inspiration" class="tag collapsed " data-toggle="collapse" data-target="#10" aria-controls="collapseOne">
<i class="fas fa-lightbulb ?? ''fal fa-briefcase' mr-3">
</i>Inspiration </button>
</li>
</ul>
</div>
<div id="collapseOne" class="collapse show" data-parent="#feed" style="">
<div class="card-body p-0">
<div class="appendChildFeeds d-inline-flex">
</div>
</div>
</div>
<div id="collapseOneDuplicate" class="collapse show" data-parent="#feed" style="">
<div class="card-body p-0">
<div class="appendParendFeeds d-inline-flex">
</div>
</div>
</div>
</div>
</div>
<div class="form-group col-12 ">
<label for="tags" class="w-100">You have chosen the main categories to be:</label>
<div class="appendSelectedParentFeeds">
</div>
</div>
<div class="form-group col-12 ">
<label for="tags" class="w-100">You have chosen the sub categories to be:</label>
<div class="appendSelectedFeeds">
</div>
</div>
<div class="form-group col-12 ">
<label for="tags">Enter relevant keywords:</label>
<input type="text" class="form-control" id="tags" placeholder="E.g., technology, science, health" autocomplete="off">
</div>
<div class="appendTags">
</div>
<div class="form-group col-12 ">
<label for="tags" class="w-100">You have chosen Tags:</label>
<div class="appendSelectedTags ">
</div>
</div>
<div class="row m-0 pt-3 w-100">
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Save feed" type="submit" class="btn btn-primary" id="saveMyFeed">Save My Feed</button>
</div>
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button type="button" data-dismiss="modal" aria-label="Close Feed Modal" class="btn btn-primary closeMyFeedButton">Close</button>
</div>
</div>
</form>GET https://www.my-eap.com/shareArticle
<form method="get" id="form_share" action="https://www.my-eap.com/shareArticle">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<div class="form-group col-12">
<label for="fname">First Name</label>
<input type="text" class="form-control" id="fname" name="fname" placeholder="First Name" required="">
</div>
<input type="hidden" id="article-Id-share" name="articleId" value="">
<input type="hidden" id="title-name" name="articleNmae" value="">
<input type="hidden" name="shareArticleUrl" value="https://www.my-eap.com/access">
<div class="form-group col-12">
<label for="sname">Last Name</label>
<input type="text" class="form-control" name="sname" placeholder="Last Name" required="">
</div>
<div class="form-group col-12">
<label for="work_email">Work Email Address</label>
<input id="work_email" type="email" class="form-control" name="email" placeholder="Work Email Address" required="">
</div>
<div class="row m-0 w-100">
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Submit form" type="submit" id="send_link" class="btn btn-primary">Send</button>
</div>
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Close share article modal" type="button" data-dismiss="modal" class="btn btn-primary">Close</button>
</div>
</div>
<div class="col-12 mrg">
<p>You will be sent an email to ensure this is your profile, please check your junk mail if you cannot find it in a few moments.</p>
</div>
<div class="pri_ col-12 row mrg">
<div>
<i class="far fa-lock"></i>
</div>
<div class="col-10">
<p class="m-0">Your privacy is important to us, any information you remember in your profile is not tracked to you and your interactions are encrypted. You can ask for your data to be deleted at any time.</p>
</div>
</div>
</form>GET https://www.my-eap.com/shareRecipe
<form method="get" id="form_share_recipe" action="https://www.my-eap.com/shareRecipe">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<div class="form-group col-12">
<label for="fname">First Name</label>
<input type="text" class="form-control" id="recipe-fname" name="fname" placeholder="First Name" required="">
</div>
<input type="hidden" id="recipe-Id-share" name="recipeId" value="">
<input type="hidden" id="recipe-title-name" name="recipeNmae" value="">
<input type="hidden" name="shareRecipeUrl" value="https://www.my-eap.com/access">
<div class="form-group col-12">
<label for="sname">Last Name</label>
<input type="text" class="form-control" name="sname" placeholder="Last Name" required="">
</div>
<div class="form-group col-12">
<label for="wemail">Work Email Address</label>
<input id="wemail" type="email" class="form-control" name="email" placeholder="Work Email Address" required="">
</div>
<div class="row m-0 w-100">
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Send link for recipe" type="submit" id="send_link_recipe" class="btn btn-primary send_link">Send</button>
</div>
<div class="col-lg-6 col-md-12 col-sm-12 col-12 pt-4 pb-4">
<button aria-label="Close share recipe modal" type="button" data-dismiss="modal" class="btn btn-primary">Close</button>
</div>
</div>
<div class="col-12 mrg">
<p>You will be sent an email to ensure this is your profile, please check your junk mail if you cannot find it in a few moments.</p>
</div>
<div class="pri_ col-12 row mrg">
<div>
<i class="far fa-lock"></i>
</div>
<div class="col-10">
<p class="m-0">Your privacy is important to us, any information you remember in your profile is not tracked to you and your interactions are encrypted. You can ask for your data to be deleted at any time.</p>
</div>
</div>
</form>POST https://www.my-eap.com/validate/invite/code
<form class="align_btm" method="post" action="https://www.my-eap.com/validate/invite/code">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<div class="form-group">
<label for="organisation" class="uncap">Access using your organisation code</label>
<input type="text" name="invite_code" class="form-control" id="organisation" aria-describedby="organisation" required="" placeholder="Enter your invite code">
<p> If you don't know this code, please contact your HR Department or OH team. If this service is part of your cash plan or insurance policy, please check your policy's provider. </p>
</div>
<div class="mt-auto">
<button aria-label="Request access" type="submit" class="btn btn-primary">Access</button>
</div>
</form>POST https://www.my-eap.com/login
<form class="align_btm" method="POST" action="https://www.my-eap.com/login">
<input type="hidden" name="_token" value="4BqUsnHA1SCodPlwYAmkdPEuv5lyJzWXeXnvTo8O">
<div class="form-group">
<p class="pt-0 mt-0"> Log in to your account. </p>
<p class="w-100"><span class="astr">*</span>Please fill in the required field</p>
<label for="email">Email<span class="astr">*</span></label>
<input id="email" name="email" type="text" class="form-control" required="" autocomplete="email" autofocus="" placeholder="Email" value="">
</div>
<div class="form-group">
<label for="password">Password<span class="astr">*</span></label>
<input id="password" name="password" type="password" class="form-control" required="" placeholder="Password">
<a href="https://www.my-eap.com/password/reset" class="forgot">
I've forgotten my password
</a>
</div>
<div class="mt-auto">
<button aria-label="Log in" type="submit" class="btn btn-primary">Log In</button>
</div>
</form>Text Content
Skip to content
Close ×
Close ×
Close×
Go to Login
CREATE MY PROFILE
* Remember your preferences
* Retrieve your bookmarks
* View your recent, liked and shared articles
*Please fill in the required field
First Name *
Last Name *
Work Email Address *
Send
Close
You will be sent an email to ensure this is your profile, please check your junk
mail if you cannot find it in a few moments.
Your privacy is important to us, any information you remember in your profile is
not tracked to you and your interactions are encrypted. You can ask for your
data to be deleted at any time.
Close×
CONFIGURE 'MY FEED'
To help us provide you with relevant content simply select the topics you are
most interested in below.
Choose as many as you wish and we will create a content feed for you.
* New - Digital Wellbeing
* My Wellbeing
* My Homelife
* My Worklife
* My Money
* My Health
* Managers Support
* Podcasts
* Recipes
* Inspiration
You have chosen the main categories to be:
You have chosen the sub categories to be:
Enter relevant keywords:
You have chosen Tags:
Save My Feed
Close
Close×
Close×
Close×
SHARE ARTICLE
* Remember your preferences
* Retrieve your bookmarks
* View your recent, liked and shared articles
First Name
Last Name
Work Email Address
Send
Close
You will be sent an email to ensure this is your profile, please check your junk
mail if you cannot find it in a few moments.
Your privacy is important to us, any information you remember in your profile is
not tracked to you and your interactions are encrypted. You can ask for your
data to be deleted at any time.
Close×
SHARE RECIPE
* Remember your preferences
* Retrieve your bookmarks
* View your recent, liked and shared articles
First Name
Last Name
Work Email Address
Send
Close
You will be sent an email to ensure this is your profile, please check your junk
mail if you cannot find it in a few moments.
Your privacy is important to us, any information you remember in your profile is
not tracked to you and your interactions are encrypted. You can ask for your
data to be deleted at any time.
Close ×
Close ×
FAQS
Here are the questions that people frequently ask about the
EAP/Helpline/Wellbeing support service.
If your question is not answered here, contact your HR or OH department if this
service is provided by your organisation or Insurer or membership organisation.
Alternatively, please email the Helpline at helpline.wellness@vhg.co.uk
What does this service do?
This platform provides access to self-help information and advice to help you to
manage your wellbeing and address all of life’s issues. Where delivered as a
part of an Employee Assistance Programme (EAP) or Helpline, we can offer you
early access to support and enable you to manage personal and work-related
issues swiftly that may otherwise affect your wellbeing, motivation, or
productivity, both from a practical and emotional perspective.
Who is providing this service?
Your service is provided by Vita Health Group and is paid for by your employer
or Insurer/membership organisation. Vita Health Group is wholly independent of
your and therefore offers you a confidential service.
Who is Vita Health Group?
Vita Health Group was founded in 1987 and is a provider of guidance, information
and support to organisations, membership groups, insurers, and communities all
over the UK, currently supporting over 2.5m people. Vita Health Group is a
leading provider of EAP (practical and emotional support) as well as offering
end to end Musculoskeletal and Mental Health treatment and prevention services.
What can this service do for me?
We can all benefit from good advice or support at some time in our lives, either
for an existing issue or to enable us to plan ahead for the future. Vita Health
Group advisors can help make your life easier, whether your issue is personal or
work-related.
What type of support can I get?
You can use this online EAP/wellbeing hub to access general information,
support, and guidance on a range of issues such as health and wellbeing,
emotional/personal, work/career, legal and money worries. Where offered as a
part of your service, you can also call the telephone Helpline in complete
confidence, for both practical and emotional support.
The Helpline is there for you whenever you need. When you call the line, it will
ask you to select number ‘1’ (For legal, consumer and financial information) or
‘2’ (For emotional support). The Helpline will be answered by a qualified
advisor/Counsellor who will talk through your reasons for calling and offer
information, advice, support and signposting.
When can I contact the Helpline?
The Helpline is available 24 hours a day, 7 days a week, giving unlimited
telephone access to immediate emotional support.
An extensive range of practical support for legal, consumer and financial issues
is available from 8.30am to 8.30pm Monday to Friday.
Is there a limit on the number of times I can contact?
There is no limit the amount of calls you can make to the Helpline or the length
of each call. Your issue will need to be either causing you distress or have the
potential to cause distress if unresolved.
How much will it cost me to use the Helpline?
The service is free of charge to you.
How confidential is the service?
We take your confidentiality very seriously. We follow the guidelines set out by
both the EAPA (Employee Assistance Professionals Association) and BACP (British
Association of Counselling and Psychotherapy) which states that confidentiality
cannot be broken unless someone is at risk to themselves or others.
Who will know I have used it?
The service is entirely confidential and no information which could lead to your
identification will be released to any external party unless:
* You provide your explicit permission
* Your life or safety is seriously threatened
* You disclose any behaviour which places the safety of others at risk; for
example, excessive consumption of alcohol or other substance leading to
intoxication in the workplace if you are in a safety-sensitive position
Will any of my personal information be shared?
No personal information is passed onto anyone without your prior written
consent.
When I phone what information will I be asked to provide?
The two essential key pieces of information that we need are:
* Your organisation’s name/name of your membership provider or insurer - so
that we know what services we can provide for you,
* Your contact telephone number.
We do require your personal details (name, date of birth, address and contact
number) however this information is never shared with anyone unless there is any
specific and immediate risk. We will also ask some demographic questions, such
as your age, gender and ethnicity and how you heard about the service.
Do I have to use this service?
You can choose to use the service if and when you want to.
What information will be recorded about me?
Every time you contact this service a confidential record will be kept - similar
to the way your GP maintains your medical records. These records are not
disclosed outside of Vita Health Group unless you expressly wish it and give
your written consent. You can be assured that anything discussed between you and
your personal advisor will remain confidential.
Isn’t this service only for people with serious concerns?
This service is valuable to everyone with the aim being to enhance your
wellbeing; no issue or query is too small or large. The service is there not
only to provide support through life`s more difficult times, but also as a
planning tool for the future. It provides easy access to help and support,
enabling you to make informed decisions and tackle issues early - before they
become complex or a crisis.
If I were to ask the service to act on my behalf with my organisation, would
they do it?
No, the service is not there for this purpose. Our advisors will help you
clarify your thoughts and explore the options available but will not act on your
behalf. Vita Health Group advisors can direct you to the appropriate channels
within your organisation. On medical issues, if you ask us to act on your behalf
this will only be done with your written consent, and the approach would be via
your GP/ primary carer.
What happens if I need treatment or advice outside the scope of the service?
Our advisors will do all they can to help you find further support. This may
involve communicating with your GP or other healthcare professionals if you
wish. In these situations, your Counsellor will have an open and honest
discussion with you to enable you to make informed choices about the best
support and treatment options available to you.
If I’m not sure whether the service can help me, what should I do?
Call the service – it’s the best way to find out. If the advisors can’t help,
they will always do their best to signpost you to the most relevant resources
available to you.
Will Vita Health Group be involved in work related disciplinary actions?
No. Your organisation has sole responsibility for disciplinary actions. The
service can however provide you with the necessary emotional support. Talking a
situation through can often help you see your options more clearly and resolve
anxieties.
What role do line managers play in the service?
Where provided as a part of your EAP, your manager should be able to answer
questions of a general nature about the service and will advise you to take
advantage of it if they think you would benefit. Managers are encouraged to see
the service as an important asset helping employees deal with issues and
answering questions that lie beyond the scope of the manager's role.
How can managers find out more about the service?
The Support for Managers tab (with the “Your Work” section) has a host of
information specifically for Managers.
Hearing impaired users
British Telecom provides a Text Relay service that provides text to speech and
speech to text. Call 18002 followed by their full phone number including the
dialling code. If you have a TextNumber you can use this without dialling 18002
first. TextNumbers start with 03306 or 07777. Once connected you will hear an
automated message to let you know that the other person has connected whilst you
wait for the Relay Assistant to join. When the relay assistant joins, they will
act as a relay between you and the client.
For users who are able to lip read, we are also able to use Microsoft Teams
video meetings on request.
If I am not happy with the service provided by Vita Health Group what should I
do?
Our aim is to provide the very best and most appropriate support to you when you
need it and we hope you never have to make a complaint about the service but if
you do this will be very straightforward.
If you aren’t happy with the service you receive, call the free phone number to
give your feedback, or alternatively email complaints@vhg.co.uk.
We welcome feedback to help maintain the highest quality service. This will also
provide us with the opportunity to ensure that you receive the advice and
support needed. If you do not feel your complaint has been resolved
satisfactorily, please contact your HR department, insurer or membership
organisation as appropriate.
Close ×
TERMS OF USE
Introduction
* These terms and conditions govern your use of our website.
* By using our website, you accept these terms and conditions in full;
accordingly, if you disagree with these terms and conditions or any part of
these terms and conditions, you must not use our website.
* If you register with our website, submit any material to our website or use
any of our website services, we will ask you to expressly agree to these
terms and conditions.
* You must be at least 16 years of age to use our website; and by using our
website or agreeing to these terms and conditions, you warrant and represent
to us that you are at least 16 years of age.
* Our website uses cookies; by using our website or agreeing to these terms and
conditions, you consent to our use of cookies in accordance with the terms of
our privacy and cookies policy.
Copyright notice
* Copyright (c).
* Subject to the express provisions of these terms and conditions:
* * We, together with our licensors, own and control all the copyright and
other intellectual property rights in our website and the material on our
website; and
* All the copyright and other intellectual property rights in our website and
the material on our website are reserved.
Licence to use website
* You may:
* * View pages from our website in a web browser;
* Download pages from our website for caching in a web browser;
* Print pages from our website;
* Stream audio and video files from our website; and
* Use our website services by means of a web browser,
* Subject to the other provisions of these terms and conditions.
* Except as expressly permitted by Section 3.1 or the other provisions of these
terms and conditions, you must not download any material from our website or
save any such material to your computer.
* You may only use our website for your own personal and business purposes, and
you must not use our website for any other purposes.
* Except as expressly permitted by these terms and conditions, you must not
edit or otherwise modify any material on our website.
* Unless you own or control the relevant rights in the material, you must not:
* * Republish material from our website (including republication on another
website);
* Sell, rent or sub-license material from our website;
* Show any material from our website in public;
* Reproduce, duplicate, copy or otherwise exploit material from our website
for a commercial purpose; or
* Redistribute material from our website.
* Notwithstanding Section 3.5, you may redistribute our newsletter in print and
electronic form to any person.
* We reserve the right to restrict access to areas of our website, or indeed
our whole website, at our discretion; you must not circumvent or bypass, or
attempt to circumvent or bypass, any access restriction measures on our
website.
Acceptable use
* You must not:
* * Use our website in any way or take any action that causes, or may cause,
damage to the website or impairment of the performance, availability, or
accessibility of the website;
* Use our website in any way that is unlawful, illegal, fraudulent or
harmful, or in connection with any unlawful, illegal, fraudulent or harmful
purpose or activity;
* Use our website to copy, store, host, transmit, send, use, publish or
distribute any material which consists of (or is linked to) any spyware,
computer virus, Trojan horse, worm, keystroke logger, rootkit or other
malicious computer software;
* Conduct any systematic or automated data collection activities (including
without limitation scraping, data mining, data extraction, and data
harvesting) on or in relation to our website without our express written
consent;
* Access or otherwise interact with our website using any robot, spider or
other automated means;
* Violate the directives set out in the robots.txt file for our website; or
* Use data collected from our website for any direct marketing activity
(including without limitation email marketing, SMS marketing,
telemarketing, and direct mailing).
* You must not use data collected from our website to contact individuals,
companies, or other persons or entities.
* You must ensure that all the information you supply to us through our
website, or in relation to our website, is true, accurate, current, complete,
and non-misleading.
Registration and accounts
* To be eligible for an account on our website under this Section 5, you must
be at least 16 years of age and resident in the United Kingdom.
* You may register for an account with our website by completing and submitting
the account registration form on our website, and clicking on the
verification link in the email that the website will send to you.
* You must notify us in writing immediately if you become aware of any
unauthorised use of your account.
* You must not use any other person’s account to access the website, unless you
have that person’s express permission to do so.
User IDs and passwords
* If you register for an account with our website, we will provide you with /
you will be asked to choose a user ID and password.
* Your user ID must not mislead and must comply with the content rules set out
in Section 9; you must not use your account or user ID for or in connection
with the impersonation of any person.
* You must keep your password confidential.
* You must notify us in writing immediately if you become aware of any
disclosure of your password.
* You are responsible for any activity on our website arising out of any
failure to keep your password confidential and may be held liable for any
losses arising out of such a failure.
User IDs and passwords
* If you register for an account with our website, we will provide you with /
you will be asked to choose a user ID and password.
* Your user ID must not be liable to mislead and must comply with the content
rules set out in Section 9; you must not use your account or user ID for or
in connection with the impersonation of any person.
* You must keep your password confidential.
* You must notify us in writing immediately if you become aware of any
disclosure of your password.
* You are responsible for any activity on our website arising out of any
failure to keep your password confidential, and may be held liable for any
losses arising out of such a failure.
Cancellation and suspension of account
* We may:
* * suspend your account;
* cancel your account; and/or
* edit your account details,
* at any time in our sole discretion without notice or explanation.
Your content: licence
* In these terms and conditions, “your content” means all works and materials
(including without limitation text, graphics, images, audio material, video
material, audio-visual material, scripts, software, and files) that you
submit to us or our website for storage or publication on, processing by, or
transmission via, our website.
* You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence
to use, reproduce, store, adapt, publish, translate and distribute your
content in any existing or future media / reproduce, store and publish your
content on and in relation to this website and any successor website /
reproduce, store and, with your specific consent, publish your content on and
in relation to this website.
* You grant to us the right to sub-license the rights licensed under Section
8.2.
* You grant to us the right to bring an action for infringement of the rights
licensed under Section 8.2.
* You hereby waive all your moral rights in your content to the maximum extent
permitted by applicable law; and you warrant and represent that all other
moral rights in your content have been waived to the maximum extent permitted
by applicable law.
* You may edit your content to the extent permitted using the editing
functionality made available on our website.
* Without prejudice to our other rights under these terms and conditions, if
you breach any provision of these terms and conditions in any way, or if we
reasonably suspect that you have breached
Your content: licence
* In these terms and conditions, “your content” means all works and materials
(including without limitation text, graphics, images, audio material, video
material, audio-visual material, scripts, software and files) that you submit
to us or our website for storage or publication on, processing by, or
transmission via, our website.
* You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence
to use, reproduce, store, adapt, publish, translate and distribute your
content in any existing or future media / reproduce, store and publish your
content on and in relation to this website and any successor website /
reproduce, store and, with your specific consent, publish your content on and
in relation to this website.
* You grant to us the right to sub-license the rights licensed under Section
8.2.
* You grant to us the right to bring an action for infringement of the rights
licensed under Section 8.2.
* You hereby waive all your moral rights in your content to the maximum extent
permitted by applicable law; and you warrant and represent that all other
moral rights in your content have been waived to the maximum extent permitted
by applicable law.
* You may edit your content to the extent permitted using the editing
functionality made available on our website.
* Without prejudice to our other rights under these terms and conditions, if
you breach any provision of these terms and conditions in any way, or if we
reasonably suspect that you have breached
Your content: rules
* You warrant and represent that your content will comply with these terms and
conditions.
* Your content must not be illegal or unlawful, must not infringe any person’s
legal rights, and must not be capable of giving rise to legal action against
any person (in each case in any jurisdiction and under any applicable law).
* Your content, and the use of your content by us in accordance with these
terms and conditions, must not:
* * be libellous or maliciously false;
* be obscene or indecent;
* infringe any right of confidence, right of privacy or right under data
protection legislation;
* * constitute an incitement to commit a crime, instructions for the
commission of a crime or the promotion of criminal activity;
* be in contempt of any court, or in breach of any court order;
* be in breach of racial or religious hatred or discrimination legislation;
* be blasphemous;
* be in breach of official secrets legislation;
* be in breach of any contractual obligation owed to any person;
* depict violence, in an explicit, graphic or gratuitous manner;
* be pornographic, lewd, suggestive or sexually explicit;
* be untrue, false, inaccurate or misleading;
* consist of or contain any instructions, advice or other information which
may be acted upon and could, if acted upon, cause illness, injury or
death, or any other loss or damage;
* constitute spam;
* be offensive, deceptive, fraudulent, threatening, abusive, harassing,
anti-social, menacing, hateful, discriminatory or inflammatory; or
* cause annoyance, inconvenience or needless anxiety to any person.
Limited warranties
* We do not warrant or represent:
* the completeness or accuracy of the information published on our website;
* that the material on the website is up to date; or
* that the website or any service on the website will remain available.
* We reserve the right to discontinue or alter any or all of our website
services, and to stop publishing our website, at any time in our sole
discretion without notice or explanation; and save to the extent that these
terms and conditions expressly provide otherwise, you will not be entitled to
any compensation or other payment upon the discontinuance or alteration of
any website services, or if we stop publishing the website.
* To the maximum extent permitted by applicable law and subject to Section
11.1, we exclude all representations and warranties relating to the subject
matter of these terms and conditions, our website and the use of our website.
Limitations and exclusions of liability
* Nothing in these terms and conditions will:
* limit or exclude any liability for death or personal injury resulting from
negligence;
* limit or exclude any liability for fraud or fraudulent misrepresentation;
* limit any liabilities in any way that is not permitted under applicable law;
or
* exclude any liabilities that may not be excluded under applicable law.
* The limitations and exclusions of liability set out in this Section 11 and
elsewhere in these terms and conditions:
* are subject to Section 11.1; and
* govern all liabilities arising under these terms and conditions or relating
to the subject matter of these terms and conditions, including liabilities
arising in contract, in tort (including negligence) and for breach of
statutory duty.
* To the extent that our website and the information and services on our
website are provided free of charge, we will not be liable for any loss or
damage of any nature.
* We will not be liable to you in respect of any losses arising out of any
event or events beyond our reasonable control.
* We will not be liable to you in respect of any business losses, including
(without limitation) loss of or damage to profits, income, revenue, use,
production, anticipated savings, business, contracts, commercial
opportunities or goodwill.
* We will not be liable to you in respect of any loss or corruption of any
data, database or software.
* We will not be liable to you in respect of any special, indirect or
consequential loss or damage.
* You accept that we have an interest in limiting the personal liability of our
officers and employees and, having regard to that interest, you acknowledge
that we are a limited liability entity; you agree that you will not bring any
claim personally against our officers or employees in respect of any losses
you suffer in connection with the website or these terms and conditions (this
will not, of course, limit or exclude the liability of the limited liability
entity itself for the acts and omissions of our officers and employees).
Breaches of these terms and conditions
* Without prejudice to our other rights under these terms and conditions, if
you breach these terms and conditions in any way, or if we reasonably suspect
that you have breached these terms and conditions in any way, we may:
* send you one or more formal warnings;
* temporarily suspend your access to our website;
* permanently prohibit you from accessing our website;
* contact any or all your internet service providers and request that they
block your access to our website;
* commence legal action against you, whether for breach of contract or
otherwise; and/or
* suspend or delete your account on our website.
* Where we suspend or prohibit or block your access to our website or a part of
our website, you must not take any action to circumvent such suspension or
prohibition or blocking (including without limitation creating and/or using a
different account).
Variation
* We may revise these terms and conditions from time to time.
* The revised terms and conditions will apply to the use of our website from
the date of their publication on the website, and you hereby waive any right
you may otherwise have to be notified of, or to consent to, revisions of the
terms and conditions. / We will give you written notice of any revision of
these terms and conditions, and the revised terms and conditions will apply
to the use of our website from the date that we give you such notice; if you
do not agree to the revised terms and conditions; you must stop using our
website.
* If you have given your express agreement to these terms and conditions, we
will ask for your express agreement to any revision of these terms and
conditions; and if you do not give your express agreement to the revised
terms and conditions within such period as we may specify, we will disable or
delete your account on the website, and you must stop using the website.
* Assignment
* You hereby agree that we may assign, transfer, sub-contract or otherwise deal
with our rights and/or obligations under these terms and conditions.
* You may not without our prior written consent assign, transfer, sub-contract
or otherwise deal with any of your rights and/or obligations under these
terms and conditions.
Severability
* If a provision of these terms and conditions is determined by any court or
other competent authority to be unlawful and/or unenforceable, the other
provisions will continue in effect.
* If any unlawful and/or unenforceable provision of these terms and conditions
would be lawful or enforceable if part of it were deleted, that part will be
deemed to be deleted, and the rest of the provision will continue in effect.
* Third party rights
* These terms and conditions are for our benefit and your benefit, and are not
intended to benefit or be enforceable by any third party.
* The exercise of the parties’ rights under these terms and conditions is not
subject to the consent of any third party.
* Entire agreement
* Subject to Section 11.1, these terms and conditions, together with our
privacy and cookies policy, constitute the entire agreement between you and
us in relation to your use of our website and supersede all previous
agreements between you and us in relation to your use of our website.
Law and jurisdiction
* These terms and conditions shall be governed by and construed in accordance
with English law.
* Any disputes relating to these terms and conditions shall be subject to the
exclusive / non-exclusive jurisdiction of the courts of England.
Statutory and regulatory disclosures
* We are registered in Companies House; you can find the online version of the
register at companieshouse.gov.uk , and our registration number is 3829618.
* Our Physiotherapists are registered with the Health and Care Professions
Council in the United Kingdom and are subject to their standards, which can
be found at hcpc-uk.org .
* We subscribe to the Chartered Society of Physiotherapy Code of Conduct which
can be consulted electronically at csp.org.uk.
Our details
* This website is owned and operated by Vita Health Group Ltd
* We are registered in England and Wales under registration number 05002629,
and our registered office is at 7 Angel Hill, Bury Saint Edmunds IP33 1UZ
* Our principal place of business is at 7 Angel Hill, Bury Saint Edmunds IP33
1UZ
* You can contact us by writing to the business address given above, by using
our website contact form, by email to enquiries@vhg.co.uk or by telephone on
02087789050.
Close ×
DATA PROTECTION
Data Protection Policy
Introduction
Vita Health Group (Vita Health Group Ltd, Right CoreCare Ltd, Crystal Palace
Physio Group Ltd, including any other subsidiary companies or trading names)
provides healthcare and wellbeing services to private customers, the NHS,
employers, insurance companies and Occupational Health providers across the UK.
The confidential data we collect and access must be used legally and in good
faith, following the principles and guidance published in relevant legislation
industry standards. To ensure this, this policy documents the principles and
guidance we apply at all times.
Scope
This policy applies to the treatment of personal data for which Vita Health
Group is the data processor or data controller and applies to all staff members,
temporary staff members, associates, and sub-processors.
Personal data is defined as any data that can be used to identify a living
individual. Anonymised or aggregated data is not regulated by the Data
Protection Act (DPA) or General Data Protection Regulation (GDPR), providing the
anonymisation or aggregation has not been done in a reversible way. For clarity,
Individuals can be identified by various means including their name and address,
telephone number or Email address.
Confidential data must be treated with an enhanced level of diligence. For
clarity, confidential data includes any data (or information) which is shared
under a reasonable expectation of confidentiality, but specifically includes all
Special Categories of Data as defined in the GDPR:
1. Race or ethnic origin;
2. Political opinions;
3. Religious or philosophical beliefs;
4. Trade union membership;
5. Genetic data;
6. Biometric data;
7. Health data;
8. Sexual history and/or sexual orientation;
9. Criminal data.
Purpose
This document states and explains how we comply with the principles of data
protection, and acts as a statement of intent to which the company, employees or
third parties must abide. This policy is published and distributed to staff,
customers, customers or service users, and clients as required for informative
purposes. This policy cannot, and does not aim to cover every possible use of
data, but should be used for guidance where required.
Commitments
Vita Heath Group will:
1. Ensure that we comply with the Principles of Data Protection and the
Caldicott Principles.
2. Meet our legal obligations as laid down by the General Data Protection
Regulation, Human Rights Act 1990, Health and Social Care Act 2015, Access
to Health Records Act 2000, and any other relevant legislation.
3. Ensure that processes and procedures are in place to allow data subjects’
rights to exercise their rights.
Data Protection Principles
The data protection principles shall be used to guide all use of personal data:
1. Accountability – This means that we acknowledge and understand our role and
responsibilities as a data controller and data processor. We ensure this by
having appropriate governance of how data is used, at the appropriate level
of management
2. Lawfulness, Fairness, and Transparency –
0. Lawfulness means having a legitimate legal basis for processing personal
data. This is the service contracts or agreements we have in place with
our Customers. When a customer purchases our services, refers a patient
to us, or a patient self-refers, this gives us the legitimate legal basis
to process their personal data.
1. Fairness means only using data in the manner which is expected. We ensure
this by making sure customers and service users are aware of, and
understand how, we process their personal data, ensuring that this is
clear and accurate, and ensuring that we do not use data in any other
way.
2. Transparency means that customers and service users must be aware of how
we use their data. We ensure this by publishing information on how we use
personal data (such as this policy), and on gathering relevant informed
consents.
3. Purpose Limitation – This means that data may only be collected for
specific, explicit and legitimate purposes. We ensure this by having clear
agreements with our customers and suppliers which limit the use of personal
data, and only using data in the manner which would be expected.
4. Data Minimisation – This means that only the minimum relevant personal data
should be collected for the agreed purposes. We ensure this by only
collecting the data we require to provide our services, and by ensuring that
staff are adequately trained.
5. Accuracy – This means ensuring that data is accurate and up-to-date. We
ensure this by adequately training our staff, and by having a process in
place to allow customers and service users to access and request corrections
to their personal data.
6. Storage Limitation – This means that personal data should only be kept for
the minimum time necessary. We ensure this by regularly reviewing the data
we hold, and destroying it in line with our own policies and any other
relevant guidance, regulation or legislation. In practice this means that we
store clinical data for eight years from the customer or service user last
contacted us.
7. Storage Limitation – This means that personal data should only be kept for
the minimum time necessary. We ensure this by regularly reviewing the data
we hold, and destroying it in line with our own policies and any other
relevant guidance, regulation or legislation. In practice this means that we
store clinical data for eight years from the customer or service user last
contacted us.
Caldicott Principles
The Caldicott Principles are specifically focussed on the use of confidential
healthcare data. These principles shall be considered, above and beyond those
stated above when considering clinical data:
1. Justify the purpose(s) for using confidential information : This means that
use of personal confidential data should be clearly defined, scrutinised,
documented, and reviewed by an appropriate guardian.
2. Don’t use personal confidential data unless it is absolutely necessary :
This means that personal confidential data items should not be included
unless it is essential. The need for customers and service users to be
identified should be considered at each stage.
3. Use the minimum necessary personal confidential data : This means that where
use of personal confidential data is considered to be essential, the
inclusion of each individual item of data should be considered and justified
so that the minimum amount of personal confidential data is used as is
necessary for a given function to be carried out.
4. Access to personal confidential data should be on a strict need-to-know
basis: This means that only those individuals who need access to personal
confidential data should have access to it, and they should only have access
to the data items that they need to see.
5. Everyone with access to personal confidential data should be aware of their
responsibilities: Tis means that clinical and non-clinical staff handling
personal confidential data should be fully aware of their responsibilities
and obligations to respect patient confidentiality.
6. Comply with the law: This means every use of personal confidential data must
be lawful. Each organisation handling personal confidential data should have
a person responsible for ensuring that the organisation complies with legal
requirements.
7. The duty to share information can be as important as the duty to protect
patient confidentiality: This means that health and social care
professionals should have the confidence to share information in the best
interests of customers and service users within the framework set out by
these principles. They should be supported by the policies of their
employers, regulators and professional bodies.
What Data we Collect
Vita Health Group collects and stores personal data on behalf of private
customers, the NHS, employers, Occupational Health providers, or insurance
companies who pay for our services, and website users who visit our webpages and
resources. Generally, the data we collect may consist of (where required for
treatment or the provision of services):
1. name;
2. address and post code;
3. telephone number;
4. employee number or employment details;
5. email address;
6. payment card details;
7. medical history;
8. medical conditions;
9. age or date of birth;
10. gender;
11. ethnic group or race;
12. sexual orientation;
13. criminal offences;
14. political, religious or philosophical beliefs;
15. other details about a patient as required for legitimate treatment
purposes;
16. Relevant interests or activities;
17. Some data is collected automatically by our websites. See relevant website
Privacy Policy for more details.
How we Use Personal Data
The data we collect is used for legitimate business purposes only. We never sell
data any to third party and we aim to be fully transparent in its use. Data is
used in the following ways:
1. for the provision of Physiotherapy, Psychological Therapy, Counselling, and
Employee Assistance Services;
2. to provide reports to customers or service users in line with our
agreements;
3. to positively identify service users or other individuals;
4. for clinical or business audit and quality assurance purposes;
5. to provide analysis and intelligence reports to customers or for use
internally;
6. for billing, payment, or accounting purposes;
7. (NB. in most cases and where suitable, personal data is anonymised when
reporting to customer organisations to protect service user
confidentiality)
8. to send or supply goods, products or services;
9. to manage inquiries or complaints;
10. to send communications about services, or that have been specifically
requested;
11. to send some marketing communications relating to our business or products,
or those of selected third parties
For NHS patients
How the NHS and care services use your information
Vita Health Group is one of many organisations working in the health and care
system to improve care for patients and the public.
Whenever you use a health or care service, such as attending Accident &
Emergency or using Community Care services, important information about you is
collected in a patient record for that service. Collecting this information
helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be used
and provided to other organisations for purposes beyond your individual care,
for instance to help with:
* improving the quality and standards of care provided
* research into the development of new treatments
* preventing illness and diseases
* monitoring safety
* planning services
This may only take place when there is a clear legal basis to use this
information. All these uses help to provide better health and care for you, your
family and future generations. Confidential patient information about your
health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you
cannot be identified in which case your confidential patient information isn’t
needed.
You have a choice about whether you want your confidential patient information
to be used in this way. If you are happy with this use of information you do not
need to do anything. If you do choose to opt out your confidential patient
information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit
www.nhs.uk/your-nhs-data-matters . On this web page you will:
* See what is meant by confidential patient information
* Find examples of when confidential patient information is used for individual
care and examples of when it is used for purposes beyond individual care
* Find out more about the benefits of sharing data
* Understand more about who uses the data
* Find out how your data is protected
* Be able to access the system to view, set or change your opt-out setting
* Find the contact telephone number if you want to know any more or to
set/change your opt-out by phone
* See the situations where the opt-out will not apply
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care
research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and
why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include
your data being shared with insurance companies or used for marketing purposes
and data would only be used in this way with your specific agreement.
Marketing Communications
Where individuals have opted in to receive marketing communications, or
communications about our products and services, data will be stored within our
MailChimp account. The purpose is to send clients regular updates about the
business, treatments, and health & wellbeing related news, as specified on the
signup form. Other optional personal data (name, surname, DOB, sports/
activities, preferred appointment location, other detail) may be collected for
email marketing purposes. Individuals can stop receiving these emails at any
time by:
1. clicking the unsubscribe link in the email;
2. making a request directly to MailChimp through their website, or by emailing
personaldatarequest@mailchimp.com ;
3. contacting the data protection officer, using the details at the bottom of
this policy.
Who Has Access to Personal Data
Personal data collected as part of treatment may be accessed by clinical or
administrative members of staff as required for the provision of services, or by
clinical auditors who ensure the quality of service. This data may also be
shared with other clinical professionals outside of Vita Health Group, where
this is required for the provision of services, is required by law, or when
required to safeguard the wellbeing of a patient or other person. Data may
occasionally be accessed by selected service suppliers who provide technical
support.
To see how personal data collected through our website is used, please see our
Website Privacy Policy.
Where an individual has opted in to marketing communications, personal data will
be stored on our MailChimp account. See Marketing Communications section.
How Long we Keep Personal Data
Personal data collected by a healthcare professional forms part of a medical
record and we are legally required to maintain this data in line with the
guidance of relevant healthcare governing bodies. In general terms, this means
that data is stored for 8 years after a customers or service users last contact
with a clinician, however there are exceptions for minors, or following the
death of a patient. For more detail, see the Information Governance Alliance
Records Management Code of Practice.
Other personal data collected through websites or other means will be kept only
for the minimum amount of time required and then deleted.
What Happens if There is a Data Breach
Any data breach which may result in harm to an individual will be reported to
the individual, to any relevant customer organisation, and if required to the
Information Commissioner’s Office, within 72 hours of discovery.
Any individual who believes their data may have been used unlawfully should
contact the data protection officer immediately using the details at the bottom
of this policy.
How we Keep Personal Data Safe
1. Vita Health Group systems and processes are protected by CyberEssentials
certified technical controls which are verified on an annual basis and
managed using an ISO27001:2013 certified Information Security Management
System, which is subject to bi-annual external audits, regular internal
audits, and full re-certification every three years.
2. We use enterprise-grade firewalls on network boundaries which include
intruder detection and intruder prevention systems. Remote centres are
connected to our network using a secure private network, and remote or
mobile workers connect via an encrypted virtual private network.
3. Data is stored on locally hosted and remote UK based platform-as-a-service
hosted servers, which are managed and maintained by an ISO27001:2013
certified IT Service provider. Customer Data is also stored on a remote UK
based software-as-a-service Case Management System. These services are
securely connected to our local network or accessed by encrypted
connections.
4. All servers and user endpoints are protected with enterprise grade
Anti-Virus/Anti-Malware software which is monitored and updated on a
continuous basis. High risk endpoints are monitored with device monitoring
software which allows remote secure deletion of files, or disablement.
5. All users have unique login credentials with passwords which meet common
complexity guidance, and monthly password changes are enforced by network
policy. Users with regular access to sensitive data are subject to
background checks, criminal records checks, previous employment checks, and
governing body certification checks.
6. Where data is transmitted outside of the network, it is protected by
pseudonymisation, anonymisation, or encryption.
7. Data is backed up locally, and remote copies are stored encrypted for one
month. Key systems are also replicated, or have redundant failover to ensure
continuity of services in the event of a disaster or technical incident.
8. Network security is tested by external penetration and vulnerability testing
annually, and backups and business continuity measures are fully tested at
least annually.
9. When Patient Data reaches end of life, it is securely destroyed, deleted, or
otherwise made inaccessible by secure physical shredding, digital shredding,
or database anonymisation.
Data Subjects Rights
Whilst data is collected on behalf of our private customers and business
customers, all individuals have the following inalienable rights when it comes
to their data:
1. The right to be informed : Customers or service users should be informed, at
the earliest opportunity, what data is to be collected and what it will be
used for. This must be provided in a clear, concise, and transparent format.
2. The right of access : Customers or service users may request, verbally or in
writing and free of charge, access to their own records. These should be
provided in an accessible format once the customers or service users
identity has been confirmed, and within 30 calendar days in most
circumstances.
3. The right to rectification : Customers or service users may request that
inaccurate or incomplete data is rectified, and where this data has been
disclosed to another party, such as their insurance provider or employer, we
have an obligation to inform them of corrections.
4. The right to erase : Bearing in mind the legal protection required for
medical records, customers or service users may request the deletion of data
where it is no longer required for legitimate purposes, or where they
withdraw their consent to processing.
5. B. Under no circumstances may a medical record be altered or erased without
seeking the proper authority and consulting with the Vita Health Group Data
Protection Officer.
6. The right to restrict processing : Processing of data may be suspended
should a patient contest the accuracy of personal data, or where they object
to processing, prior to any decision being made about rectifying or deleting
data. Enough data may be retained in any case to ensure that any
restrictions on processing are respected in the future.
7. The right to data portability : Customers or service users are allowed to
obtain and reuse their personal data for their own purposes. We must be
prepared to transfer personal data across organisations or IT systems
without hindrance to usability.
8. The right to object : Customers or service users may object to their data
being used on grounds relating to their particular situation unless we can
demonstrate compelling legitimate grounds to continue. This should be
considered on a case-by case basis.
Rights in relation to automated decision making and profiling : If an automated
decision is made about an individual, they may request that this decision is
reviewed by a human being.
Roles and Responsibilities
The following roles have specific responsibilities for data protection. These
are in addition to other responsibilities within the Information Governance
Policy:
1. Data Protection Officer : The IG Lead is the data protection officer for
VHGs various departments and services. The DPO will provide advice, monitor
compliance, and be the first point of contact in the organisation for data
protection matters. The DPO reports to the SIRO and directly to the Board in
relation to data protection matters.
2. All Employees : All employees will, through appropriate training and
management:
*
* Observe all forms of guidance, codes of practice and procedures about the
collection and use of personal information;
* Understand fully the purposes for which VHG uses personal information;
* Collect and process appropriate information, and only in accordance with the
purposes for which it is to be used by VHG to meet its service needs or legal
requirements;
* Ensure the information is destroyed in accordance with the provisions of the
Data Protection Act and General Data Protection Regulation when it is no
longer required;
* On receipt of a request by or on behalf of an individual for information held
about them, or any other data subjects’ rights in relation to their personal
data, immediately notify their line manager and appropriately log the access
request;
* Not send any personal information outside of the United Kingdom without the
authority of the Data Protection Officer;
* Understand that breaches of this Policy may result in disciplinary action, up
to and including dismissal.
Data Protection Policies
The following policies and sub-policies are related to this policy:
* QA2000 –Information Governance Policy
* * QA2100 – Data Protection Policy
* * QA2101 – How We Use Your Data
* QA 2102 – Privacy Impact Assessment Policy
* QA2103 – Photography and Videography Policy
* QA 2104 – Website Privacy Policy
* QA2200 – Information Security Policy
* QA2300 – Confidentiality Policy
* QA2400 – Document and Records Management Policy
* QA2500 – Information Sharing Policy
Distribution and Training
1. This policy will be centrally published an accessible to all staff.
2. The subject matter of this policy will form part of mandatory induction
training and mandatory annual training for all staff.
Monitoring
Compliance with this policy will be monitored by the DPO as part of the Quality
and Safety System, including through internal audit. Findings shall be reported
directly to the SIRO, Caldecott Guardian, and if required to the Board of
Directors.
Common Questions
Every effort will be made to ensure that customers or service users clearly
understand how their data is used, and employees must seek advice if they are
unsure – never guess or misrepresent facts to a patient. This policy answers
most questions which a patient is likely to ask and customers or service users
may be referred back to this document, however staff should be aware of the
following details:
1. Identity and contact details of the controller and the data protection
officer. This is generally the customer organisation; however, this can
vary between contracts and services. Always check with the Vita Health
Group Data Protection Officer, or relevant Account Manager.
2. Purpose of the processing and the lawful basis for the processing. See
sections 7 and 8.
3. The legitimate interests of the controller or third party, where
applicable. See sections 7 and 8.
4. Any recipient or categories of recipients of the personal data. See section
10.
5. Details of transfers to third country and safeguards – See section 8.
6. Retention period or criteria used to determine the retention period. See
section 11.
7. The existence of each of data subject’s rights. See section 14.
8. The right to withdraw consent at any time, where relevant. See section 14.
9. The right to lodge a complaint with a supervisory authority. See section
20.
10. Where any data we already hold about the patient came from. Usually this is
name only and comes from the referral source.
11. Our contractual obligation to collect data, and possible consequences of
failing to provide the personal data. This varies between contracts, and
should be referred to the Data Protection Officer, or relevant Account
Manager.
12. The existence of automated decision making. Some digital triage may produce
automated outcomes. These decisions are routinely reviewed by members of
staff and this may form part of the treatment process, however customers or
service users may request a review of any automated decisions.
Making a Data Rights Request
General queries may be answered verbally by any member of staff once a person’s
identity has been confirmed; however, the following apply:
1. Requests to access a patient’s personal data which do not fall under the
remit of continuation of care can be made verbally or in writing.
2. We must positively identify the patient’s identity prior to fulfilling any
such request.
3. On receiving an access request, we are usually bound to inform the relevant
Customer organisation and may need to refer the request back to them,
dependant on our contractual agreements.
4. Where a request for a patient’s personal data does not come from the
patient, refer the matter to the Data Protection Officer immediately.
5. Requests to transfer the data to another provider, or other health
professional, or another professional (such as a solicitor) must follow the
procedure outlined above for access requests.
6. Requests to correct inaccurate data may be made verbally as long as the
patient has passed the standard data protection checks. In general,
treatment records may not be edited but a note may be added showing a
correction. Where required, customers or service users shall be requested to
write a supplementary statement of the correction required to add to a case
file.
7. Requests to erase data, or suspend processing, or withdraw consent may be
made verbally, however these should be referred to the Vita Health Group
Data Protection Officer, and the consequences of this explained to the
patient, which may vary between contracts. In general, we may not erase any
part of a medical record, but may be able to offer alternative solutions on
a case-by-case basis, and if consent is withdrawn, further treatment may be
withdrawn.
8. Requests from children, from an adult who provided data to us as a child, or
from a parent regarding a child will be dealt with on a case-by-case basis
by the Vita Health Group Data Protection Officer.
Make a Complaint or Ask a Question
Whilst we make every effort to uphold the principles of data protection and the
Caldicott Principles, occasionally we may make mistakes. If a client or customer
wishes to ask a question direct them to contact:
1.Vita Health Group Data Protection Officer:
Data Protection,14 Woolhall Street, Bury St. Edmunds, IP33 1LA
Phone: 0333 222 0272
Email: Dataprotection@vhg.co.uk
ICO Registration Numbers: Z119839X and Z711109X.
Complaints about how a case has been handled may be escalated to:
2.The Information Commissioner’s Office:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
3.Or, to the employer or service provider who referred the client.
References
ICO Website
Close ×
Cookie Policy
What Are Cookies
As is common practice with almost all professional websites this site uses
cookies, which are tiny files that are downloaded to your computer, to improve
your experience. This page describes what information they gather, how we use it
and why we sometimes need to store these cookies. We will also share how you can
prevent these cookies from being stored however this may downgrade or ‘break’
certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP
Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most
cases there are no industry standard options for disabling cookies without
completely disabling the functionality and features they add to this site. It is
recommended that you leave on all cookies if you are not sure whether you need
them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser
(see your browser Help for how to do this). Be aware that disabling cookies will
affect the functionality of this and many other websites that you visit.
Disabling cookies will usually result in also disabling certain functionality
and features of the this site. Therefore it is recommended that you do not
disable cookies.
The Cookies We Set
Forms related cookies
When you submit data to through a form such as those found on contact pages or
comment forms cookies may be set to remember your user details for future
correspondence.
Site preferences cookies
In order to provide you with a great experience on this site we provide the
functionality to set your preferences for how this site runs when you use it. In
order to remember your preferences we need to set cookies so that this
information can be called whenever you interact with a page is affected by your
preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The
following section details which third party cookies you might encounter through
this site.
This site uses Google Analytics which is one of the most widespread and trusted
analytics solution on the web for helping us to understand how you use the site
and ways that we can improve your experience. These cookies may track things
such as how long you spend on the site and the pages that you visit so we can
continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google
Analytics page.
More Information
Hopefully that has clarified things for you and as was previously mentioned if
there is something that you aren’t sure whether you need or not it’s usually
safer to leave cookies enabled in case it does interact with one of the features
you use on our site. This Cookies Policy was created with the help of the
Cookies Policy Template Generator and the Terms and Conditions Template.
However if you are still looking for more information then you can contact us
through one of our preferred contact methods:
By visiting this link: https://www.vitahealthgroup.co.uk/contact-us
Close ×
PRIVACY POLICY
1. Accessibility
If you require this policy in a different format, an alternative language, or
you need any help reading this document, please get in touch with our governance
department by emailing clinicalgovernance@vhg.co.uk .
2. Introduction
As a leading healthcare provider for physical and mental health solutions in the
United Kingdom, we at Vita Health Group Limited (VHG) are committed to
safeguarding the privacy and fundamental rights of those who use our services.
We are registered with the Information Commissioner’s Officer (ICO) under
registration number Z119838X.
This Privacy Notice (this Notice) covers how Vita Health Group collect, use,
disclose, transfer and store your personal data when interacting with us through
use of this website (this site/our site/our sites). When engaging with us
through use of our products and services, we will provide you with a more
specified privacy notice related to that product or service.
This Privacy Notice will be reviewed and updated on a yearly basis, or earlier
when significant changes to relevant legislation warrants it. It was last
updated 22/04/2020
3. Identity of the data controller and scope of this notice
Vita Health Group Limited consists of:
* RehabWorks Ltd
* Right CoreCare Ltd
* WorkplaceWellness Ltd
* Crystal Palace Physio Group Ltd
And including subsidiary companies or trading names.
For the purposes of Data Protection Legislation (including the Regulation (EU)
2016/679, General Data Protection Regulation (GDPR) and The Data Protection Act
2018) the parent company, Vita Health Group Limited acts as the data controller
for all personal data processed by us.
We provide healthcare and wellbeing services to the NHS, occupational health
providers, employers, insurance companies and other private customers.
This Privacy Notice serves as the basis to enable transparent communication
between us and you, as data subjects. It sets out and explains how we collect,
process and securely store any of your personal data submitted to us through use
of our sites as well as the rights you have over your personal data, with whom
we may share your personal data with and how to contact us about your personal
data we process should the need arise.
If you have any further questions about the scope of this notice, please contact
the Data Protection Officer (DPO), whose details are listed in the relevant
section below.
4. Collection, processing and retention of personal data
Categories of Personal Data
We collect the following personal data both directly from you and via
third-parties whom you instruct to act on your behalf through forms on our site:
* Full name
* Postal address including postcode
* Email address
* Telephone number
Processing of Personal Data
VHG are responsible for identifying and applying the appropriate lawful basis
before processing any of your personal data. All lawful bases are considered
equal, and no lawful basis is more valid than another. Below are the following
lawful bases we rely upon:
* Consent – In cases where you have offered specific consent to do so for a
certain processing operation, we will process your personal data
* Contractual Necessity – We need to process your personal data pursuant to a
contract you have entered into, or have taken steps to enter into
* Legal Obligation – We need to process your personal data in order to comply
with our overriding legal and regulatory commitments
* Legitimate Interest – We process your personal data when we have a legitimate
interest to do so. For example this may be when we need to arrange for your
treatment to be referred to a third party such as the NHS or other private
practice. When processing on the basis of legitimate interest, we only do so
if the processing does not adversly affect your fundamental rights and
freedoms as a data subject. For more information please contact our DPO using
the details included below.
We will use your personal data you submit via our site in order to effectively
operate the functioning of it. Specific uses of your personal data are to:
* Administer our website and business
* Personalise your experience of the website
* Enable you to best use the services offered on our website
* Effectivly handle and deal with enquiries and complaints made by you relating
to our site
* Verify compliance with the terms and conditions of use governing our site
* Statistical analysis for improvement of our site
We will only process your personal data for the original purpose for which it
was collected. If we do intend to utilise your personal data for further
processing, we shall contact you directly with information on the expanded
purpose as well as any other relevant information to the nature of the
processing.
Sharing of Personal Data
We may share your personal data with third parties when you have either
consented for us to do so, or we are under a legal or regulatory duty to do so.
Where permitted, we share your personal data within our group of companies,
including the holding company and subsidiaries insofar as reasonably necessary
for the purposes set out in this Notice.
Retention and Disposal of Personal Data
Personal data we collect is only retained for as long as it is necessary to
fulfil the purpose for which it was originally collected and in order to comply
with our legal and regulatory obligations. (For example, we are obliged to
retain medical records for a period of 8 years). This is under our duty to the
principle of data minimisation. Any retention periods for your personal data are
strictly in line with what is required by our regulators or professional bodies
of which we are a member of.
At the end of the data lifecycle, any personal data which is no longer necessary
is securely disposed of via destruction or anonymisation via our internal
policies and procedures for information assets. Anonymised data is outside the
scope of Data Protection Legislation.
If you require further information about the retention of any of your personal
data, please contact our DPO, whose contact details are listed below.
5. Cookies and our site
This website uses Cookie technology to provide increased functionality and
enhance the user experience. Cookies are small text files stored by your
internet browser at the request of our site. You may voluntary opt-in to
various, non-essential cookies.
Please refer to our specific Cookie Notice for more information on how the
Cookies on our site are utilised:
https://www.vitahealthgroup.co.uk/our-policies-and-procedures/cookie-policy/
6. International transfer of personal data
We may transfer your personal data to countries outside the European Economic
Area (EEA) for the purposes set out in this privacy notice. When making such an
international transfer we ensure the that the adequate protection and
appropriate safeguards are in place to securely protect your personal data. If
we intend to transfer your personal data outside the EEA, we will contact you
for your consent to do so.
If you would like any further information about how we transfer personal data
outside of the EEA, please contact our DPO whose details are below.
7. Security of your personal data
The inherent nature of the internet means we cannot guarantee that any
transmission of your personal data is 100% secure.
However, we have implemented the appropriate technical and organisational
measures to ensure any of your personal data either stored or processed by us is
protected against loss, misuse or alteration.
8. Rights of data subjects
The General Data Protection Regulation (GDPR) empowers data subjects with a
variety of rights giving them control over their personal data processed by
organisations. These rights are designed in a way to ensure that the data
subject is in the driving seat when it comes to how their personal data is
handled.
Please see below for the rights available:
Right of Access
You are entitled to request a copy of the personal data we hold on you as well
as the following information:
* The Purpose of processing your personal data
* The categories of personal data concerned
* Any recipients to whom your personal data has been disclosed to
* The retention/envisioned retention period of your personal data
* The source of where we obtained your personal data if it was collected from a
third-party
Right to Rectification
If you suspect that any of your personal data that we process is either
inaccurate or incomplete, you may request that we correct or complete this data.
Typically, this right is used in conjunction with The Right to Restrict
Processing in order to ensure that any inaccurate or incomplete personal data is
not processed.
Right to Erasure (Right to be Forgotten)
You may request the erasure of any personal data we hold on you where one of the
below grounds apply:
* Your personal data is no longer necessary in relation to the original purpose
it was collected/processed for
* You withdraw your consent from the processing and no other lawful ground
applies
* You exercise your right to object and no other overriding legitimate ground
for processing applies
* You believe your personal data has been unlawfully processed
* You believe your personal data has to be erased for compliance with an
overriding legal obligation
* You believe your personal data has been collected in relation to the offer of
information society services
Please be aware that the right to erasure is not an absolute right. We may
retain certain personal data about you under our legal obligations, however we
will endeavour to remove as much as we practically can, including from backups
of our system.
The Right to Restrict Processing
Alternative to the right of erasure outlined above, you may ask us to
temporarily cease processing your personal data, but not erase it entirely from
our systems. This is available to you when one of the following grounds apply:
* You contest the accuracy of your personal data
* You believe processing your personal data is unlawful
* You believe that your personal data is no longer required to be processed,
but must still be retained as part of a legal process
* There has been a sucessful right to object to the request and the processing
has been temporarily halted to reach a decision on the status of the
processing.
The Right to Data Portability
The right to data portability is a new right afforded to data subjects under the
GDPR. Using this right, you may request for your personal data to be transferred
from us to another data controller. This transfer of personal data must be done
so in a commonly used, machine-readable format.
The right to data portability can only be exercised when all of the below
grounds apply.
The Right to Object
The right to object allows you to request us to cease using your personal data
at any time. A right to object can only be exercised if we are processing your
personal data for one of the reasons listed below:
* For a task carried out in the public interest
* The exerise of official authority
* Under the “legitimate interest” lawful basis
* For scientific or historical research, or statistical purposes
* For direct marketing purposes
You may request to exercise any of the rights outlined above by contacting
dataprotection@vhg.co.uk. Making a request is free of charge, however in cases
where it is deemed that such a request is deemed manifestly unfounded, we
reserve the right to charge a small administrative fee. You will be informed of
any administrative charge before we fulfil your request giving you the chance to
decide whether you want to proceed further with the request.
We endeavour to respond to any of these requests within the period of one
calendar month, however in cases where numerous or complex requests are made,
this time period may be extended by a further two calendar months.
For security purposes, we typically request a form of identification from the
data subject making the request, or written instruction from a representative of
the data subject. Once identity has been verified any documents provided to us
are immediately destroyed.
9. Marketing
From time-to-time, we may use your personal data to communicate marketing offers
to you by post, by email, by telephone or via our social media channels. We will
only undertake marketing activities in instances where you have either given us
permission, or when we are pursuing a legitimate interest to do so.
If you no longer wish to receive marketing communication from us, you may click
on the ‘unsubscribe’ link included with email communications. Alternatively, you
may contact us using the details below to specifically request this.
You have the right to object to any direct marketing communications sent to you.
If you wish to exercise this right to object, please see the relevant section
about your data protection rights.
10. Data protection officer (DPO) and contact
As VHG engage with the NHS and other public bodies on a regular basis to provide
various services which involve the processing of personal data a Data Protection
Officer (DPO) has been appointed. The DPO in in charge of addressing and
managing data protection matters concerning your personal data within VHG.
The DPO is embedded within VHG to ensure continued compliance with any relevant
data protection legislation. If you wish to contact the DPO directly, please
send an email to dataprotection@vhg.co.uk.
Alternatively, The DPO is also available for contact at the following postal
address:
Vita Health Group
Data Protection Officer
Suffolk House
14 Woolhall Street
Bury St. Edmunds
Suffolk
IP33 1LA
11. Complaints
If you wish to raise or discuss a complaint about how your personal data has
been handled by us, please contact the Compliance Officer at
complaints@vhg.co.uk who will be happy to assist you.
If you are in any way dissatisfied with the Compliance Officer’s response to any
concern raised, under Article 77 of the GDPR you have the right to directly
lodge a complaint with the Information Commissioner’s Officer (ICO). Under
Article 80, you may also authorise certain third parties (such as legal
representatives) to make such a complaint on your behalf.
Close ×
ACCESSIBILITY STATEMENT
This accessibility statement applies to Vita Wellbeing Hub located at
www.my-eap.com.
This website is owned and run by Vita Health Group Ltd. We want as many people
as possible to be able to use this website. For example, that means you should
be able to:
* change colours, contrast levels and fonts
* navigate most of the website using a keyboard
* navigate most of the website using speech recognition software
* listen to most of the website using a screen reader
* We’ve also made the website text clear and as simple as possible to
understand.
AbilityNet
has advice on making your device easier to use if you have a disability.
We are committed to ensuring that our website is accessible to all individuals,
regardless of their abilities or disabilities. We strive to follow the Web
Content Accessibility Guidelines (WCAG) 2.2, which define the standards for
making web content more accessible.
COMPLIANCE STATUS
This website is partially compliant with the
Web Content Accessibility Guidelines version 2.2
AA standard, the items are listed below.
NON-ACCESSIBLE CONTENT
We regularly change and update the content of the web site may mean that the
site becomes non-compliant until the next review where we aim to retrospectively
make updates to bring it back into compliance.
NON-COMPLIANCE WITH THE ACCESSIBILITY REGULATIONS
* Some images do not have a text alternative, so people using a screen reader
cannot access the information (1.1.1 non-text content).
We intend to fix these issues by July 2023,
when we publish new content we’ll make sure our use of images meets
accessibility standards.
* Some of our colour contrast showing text against images or colours may not
meet the regulations 1.4.3 Contrast (Minimum) (Level AA) Icon Index. We
intend to fix these issues by July 2023.
* Ongoing updates in the administration of the web site including the addition
of new content sections may mean that some elements of navigation may not
become non-compliant until the next review (affecting the following success
criterion: 1.4.10 Reflow, 2.4.3 Focus Order, 2.4 Navigable)
What we’re doing to address these issues
We carry out our own testing on a regular basis using Webaim tool. We have a
roadmap of development and aim to have the above issues fixed as soon as
possible and no later than July 2023.
DISPROPORTIONATE BURDEN
* We strive to work with our third party suppliers on Accessibility
requirements but we are not able to guarantee that some essential third party
tools we embed may be fully compliant with the current regulations for AA.
* It’s not always possible to change the device orientation from horizontal to
vertical without making it more difficult to view the content.
* It’s not always possible for users to change text size without some of the
content overlapping.
CONTENT THAT’S NOT WITHIN THE SCOPE OF THE ACCESSIBILITY REGULATIONS
* PDFs and other documents -
Current accessibility regulations do not require us to update PDFs or other
documents published before 23 September 2018 if they’re not essential to
providing our services. However, we are ensuring any new PDFs or documents we
publish in the future will meet accessibility standards. If you have any
issues in accessing older documents, please email us at
feedback@vhg.co.uk
and we’ll endeavour to provide the information in an alternative format.
Any new PDFs or Word documents we publish will meet accessibility standards.
* Third-party content - Our website contains third-party content such as social
media links and embedded content from other providers. Unfortunately, we do
not have control over this and are not responsible under accessibility
guidelines for this content. However, we do work with our third-party
suppliers to improve accessibility and our user experience wherever possible.
* Live video -
We do not plan to add captions to live video streams because live video is
exempt from meeting the accessibility regulations
.
FEEDBACK AND CONTACT INFORMATION
If you need information on this website in a different format like accessible
PDF, large print, easy read, audio recording or braille:
* email
feedback@vhg.co.uk
* call 0333 222 0710
* Our principal place of business is at Vita Health Group, 14 Woolhall Street,
Bury St Edmunds, IP33 1LA. We’ll consider your request and get back to you in
30
days.
We welcome feedback and suggestions from our users. If you encounter any
accessibility barriers while using our website or have any recommendations,
please contact us using the details above.
PREPARATION OF THIS ACCESSIBILITY STATEMENT
This statement was prepared on 23/05/23.
It was last reviewed on 22nd May 2023.
This website was last tested on 22nd May 2023.
The test was carried out by Vita Health Group Ltd and its third party
consultants.
WELCOME TO THE VITA WELLBEING HUB
Access using your organisation code
If you don't know this code, please contact your HR Department or OH team. If
this service is part of your cash plan or insurance policy, please check your
policy's provider.
Access
Log in to your account.
*Please fill in the required field
Email*
Password* I've forgotten my password
Log In
For more information please see our FAQs. Alternatively, please contact us on
0800 1116387
Terms of Use | Cookie Policy | Data Protection | Privacy Policy | Accessibility
Statement
Chat with the team?