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 * Track
 * Useful Tools
 * Self-Help
 * Top FAQs
 * News & Alerts
 * GO TO MAIN SITE

 * Track
 * Useful Tools
 * Self-Help
 * Top FAQs
 * News & Alerts
 * GO TO MAIN SITE




WELCOME TO COURIERSPLEASE HELP CENTRE

Have a question or need some help? Find your answers below by reading tracking
your delivery, searching our frequently asked questions or stay updated with the
latest news.


TRACK A PACKAGE

Find out where your package is in our network. The tracking number contains up
to 15 characters (letters and digits), for example, CPWI660000012345.

track my package


USEFUL TOOLS

Need to redeliver, send or have a parcel collected? The following tools can
assist you with taking the next steps.


REDELIVERY


SEND A PARCEL


COUPON PICKUP


SEARCH THE HELP CENTRE

Search our database of frequently asked questions which provides you with all
you need to know and what to expect when sending and receiving parcels within
our network.




TOP FAQS

Here’s a list of the top 5 frequently asked questions.

view all
Calculating price


We pride ourselves on providing a transparent pricing structure. You won’t find
any hidden fees or charges at CouriersPlease.

Prices are based on volume. We have a quick quote calculator tool so you can
calculate the price.

If you are a regular sender, please contact us for a free consultation.


What are the Christmas delivery cut off dates?


November and December are the busiest months of the year for CouriersPlease and
we want to mak esure your special deliveries arrive at their intended
destination in time for Christmas.

You can download a copy of our latest possible pickup dates in which we can
guarantee (external circumstances aside) your delivery will reach its intended
destination in time for the big day.



Christmas Delivery Cut-Off Dates
DOWNLOAD
Why am I not getting regular updates on the shipment status on the website?


Tracking is updated at regular intervals to ensure you stay in control of your
delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again
at a later time. 

If you are still experiencing problems with tracking, please contact us for
assistance.



What is your current ATL process?


Effective 1 March 2021 our drivers will no longer be authorised to leave (ATL)
any consignments identified as 'Signature Required' (SIG).

Instead, they are to attempt to obtain proof of delivery as per the process
outlined below, and in the event the recipient is unavailable they are to card
the consignment appropriately. The only exception to this is if the recipient
utilises our Delivery Choices through the approved channels and selects ATL.

For information about how we are managing pickups and deliveries for both
residential and business addresses please refer to our latest update.



DOWNLOAD
When will the courier pick up my parcels?


Each franchisee has a timetable (similar to a train or bus), so they are
typically in your area several times each day. All of our franchisees
typically operate 2 cycles per day in their respective territory – meaning if
you book a job in mid-morning it should be collected in the afternoon the same
day.




RECENT ARTICLES

Stay up-to-date with all the latest news, alerts and social posts.

view all


HAVE YOUR BEST PEAK SEASON YET WITH AUTOMATED SHIPPING




Published on September 27, 2021

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POTENTIAL DELIVERY DELAYS | MELBOURNE PROTESTS




Published on September 22, 2021

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COURIERSPLEASE TOPS CANSTAR BLUE RANKING FOR ‘MOST SATISFIED CUSTOMERS’




Published on September 21, 2021

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AUSTRALIA’S SECOND PARCEL BOOM: COURIERSPLEASE FORECASTS 30% GROWTH IN VOLUMES
IN 2021 DECEMBER QUARTER




Published on September 07, 2021

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ANTICIPATED VOLUME INCREASE| EXPECTED DELIVERY DELAYS | 4-11 SEPTEMBER




Published on September 02, 2021


NEED MORE HELP?

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