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Submitted URL: https://login.coinbase-support-center.com/signin?login_challenge=af42f63d67dfcf0cbc08df188a7b64fb
Effective URL: https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/account-access
Submission: On June 28 via api from US — Scanned from DE
Effective URL: https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/account-access
Submission: On June 28 via api from US — Scanned from DE
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1. Coinbase Help Center
2. Managing my account
3. Accessing my account
ACCESSING MY ACCOUNT
DID YOU DISABLE YOUR ACCOUNT DUE TO FRAUDULENT ACTIVITY?
If you suspect fraudulent activity on your account, please contact Coinbase
Support.
HOW DO I GET BACK INTO MY ACCOUNT?
There are a few steps involved to get back into your Coinbase account once
you've been locked out. They're similar to the steps you took when you signed up
for Coinbase.
1:08
1. YOU'LL NEED YOUR COINBASE EMAIL ADDRESS AND PASSWORD
* If you don't have access to your Coinbase.com email address, see lost email
access.
* If you forgot your Coinbase password, check out these password reset
instructions.
2. GO TO THE COINBASE SIGN IN PAGE AND ENTER YOUR EMAIL ADDRESS AND PASSWORD
1. You'll be prompted to complete 2-step verification.
* If you can't complete 2-step verification, please go to
this troubleshooting page
2. You'll need to complete identity verification to ensure it's actually you
trying to get back into your account.
The account recovery process usually takes 48 hours to complete but can
sometimes take longer. After 24 hours, you should be able to sign in to your
account and complete buys and sells. After 48 hours, you should have full
trading capabilities restored. For your security, sends will be disabled on your
account until the full security period has passed.
If you sign in before the security period is complete, you’ll receive a pop-up
notification informing you that sends are temporarily disabled:
IF YOU'RE HAVING TROUBLE VERIFYING YOUR ID OR TAKING YOUR SELFIE, PLEASE SEE THE
TIPS BELOW:
TIPS FOR UPLOADING AND VERIFYING YOUR ID
* Use an up-to-date version of the Google Chrome browser
* Photos of your ID can be uploaded—they don't have to be taken with a webcam
* Try using your phone camera to take clear pictures of your ID
* Take the picture in a well lit area (natural light works best)
* Use indirect light for your ID to avoid glare
* If using a webcam, try setting the ID flat on a tabletop and moving the
webcam instead of moving the ID
* Use a plain background for the ID
* Holding the ID in your fingers can confuse the focusing lens
* Clear your browser cache, restart the browser, and try again
* Wait 30 minutes between attempts
TIPS FOR YOUR SELFIE
* Use an up-to-date version of the Google Chrome browser
* Face the camera directly and include your shoulders to the top of your head
* Have a plain wall as a background
* Have indirect light and no backlight
* Do not wear sunglasses or a hat
* If you were wearing glasses in your ID photo, try wearing them in your selfie
photo
* If you weren't wearing glasses in your ID photo, try removing them for your
selfie photo
* Clear your browser cache, restart the browser, and try again
* Wait 30 minutes between attempts
I FORGOT MY PHONE NUMBER
If you forgot the phone number associated with your Coinbase account, you'll
need to contact Coinbase Support.
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