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RINGCENTRAL® CHECKLIST | HOW GOOD IS YOUR COMMUNICATIONS SYSTEM?1Checklist: How
good is
your communications
system?
Connected employees
Does your communications system connect teams throughout the
company, from customer service reps to finance administrators and
everything in between?
Digital tools
Does your communications system deliver on the latest unified tools
by combining message, video, and phone, together with intelligent
functionality like call summaries, live transcription and AI-powered
coaching?
A modern communications system
needs to be much more than phone
calls and file sharing. It needs to
provide workers with a better way of
doing things.
And by 'better' we mean faster, cheaper, more
accurately, and more intelligently. Is that what
your communications system delivers? Use
this checklist to find out for sure:
Employee experience
Remote work, anywhere
Does your communications system allow your teams to work from
anywhere, on any device, and on any channel of their choosing
(message, video, and phone)?
Scale
Does your communications system grow with you? Can you scale
easily, as needed, from location to location and device to device?

RINGCENTRAL® CHECKLIST | HOW GOOD IS YOUR COMMUNICATIONS SYSTEM?2On the go
Does your platform fully support hybrid work, delivering a consistent
user experience whether accessed in or out of the office? Can you
easily make adjustments, such as scaling or routing, on the fly?
Never miss a call
Do you ever miss calls? Does your phone system allow
customers and partners to quickly reach the right person—the first
time—without assistance?
Integrated
Does your communications system integrate with the core apps that
your teams use every day? For example, Salesforce, Google,
and Microsoft?
Integrated technology
Open platform
Can you quickly create custom apps for your communications system
using your vendor’s APIs?
Analytics
Does your system provide real-time customizable performance
analytics, giving you instant insights into call handling time,
dropped calls, deals won, customer sentiment and more?
Workflow
Does your communications system support streamlined workflow
and task management?
Data sharing
Does your communications system provide your support team full
visibility on the latest discussions across multiple projects?
Smart routing
Does your phone system allow you to customize the messaging and/
or routing of an inbound call to make sure the caller is routed to the
most appropriate employee who’s currently available to take a call?
Preset rules
Does your phone system allow you to create preset call routing rules
and logic that automatically change outside of business hours?



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