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STUFF PRIVACY POLICY

00:01, Feb 01 2018
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Last updated March 2022

Every day Kiwis like you visit our websites, engage with our apps and purchase
services from us. We want to help you understand the data that we collect from
you and how we use it, and how you can control this information while using our
services.

Your privacy is important to us.  Whenever Stuff collects and uses personal
information from you, we comply with New Zealand's Privacy Act, which is
designed to protect your privacy.  This Privacy Policy tells you what
information we collect, and what we can do with it. It includes sections on:

 * privacy law in New Zealand;
 * the data we collect and how we use it;
 * how we rely on data as a business;
 * how we deal with personal information.

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SOME KEY THINGS TO KNOW

1. This privacy policy describes how Stuff Limited and its affiliates, including
Neighbourly Limited, (we, us or our) collect and use data, including personal
information when you use our services, such as:



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 * subscribing to a Newspaper or Magazine;
 * our websites, like stuff.co.nz, neighbourly.co.nz and mags4gifts.co.nz;
 * our apps, like the Stuff app and the Play Stuff app;
 * our email newsletters;
 * becoming a Stuff or Neighbourly Member and posting in the comments section on
   Stuff/Neighbourly;
 * where you are a participant of an event managed by Stuff Events;
 * where you purchase advertising from us or place a Family Notice; and
 * anywhere we gather information from you and refer you to this privacy policy.

2. We aim to explain the rights and choices you have in relation to personal
information that we collect and process about you.



3. Information you post on our website will be publically available for use by
us and any third party using our services.

4. Our Cookies Policy provides more information on how we use cookies. You will
find information about how you can manage your device and browser preferences,
and opt-out of certain types of tracking.


PRIVACY LAW IN NEW ZEALAND

Our data practices are subject to the New Zealand Privacy Principles contained
in the Privacy Act 2020 (the Privacy Act).

From time to time, when we are conducting our editorial activities, we may also
handle personal information relying on the news media exemption in the Privacy
Act. Where we do so, we will ensure that we comply with the New Zealand Media
Council Privacy Principles.

If you require more information about the collection and use of personal
information in the course of our journalism, please visit the Privacy
Commissioner website at http://privacy.org.nz or the Media Council
at www.mediacouncil.org.nz.

 


WHAT DATA DO WE COLLECT?


DATA PROVIDED BY YOU

We may collect, store and process data, including personal information provided
by you when accessing or using our websites, apps and services, such as:

 1. Information collected from you: personal information provided by you when
    you interact with us, such as when you sign up or register to use our
    services, when you purchase a service from us, when you are a participant at
    an event or promotion managed by us, information you provide to us through
    our service centre, customer surveys or directly to our representatives from
    time to time;
 2. Information disclosed by you: we offer the Stuff or Neighbourly Members the
    ability to post content publicly. We and others may read, collect and use
    any personal information when you choose to post information on one of our
    websites;


DATA CREATED BY USING OUR SERVICES

We may collect, store and process data when you are using our websites, apps and
services, such as:

 1. Device and location information: we may also collect anonymous data (which
    is not personal information) relating to your activity on our websites and
    mobile applications (including your IP address, your location, your
    operating system, your browser, your device language, the URLs of any pages
    you visit on our sites and apps, device identifiers, advertising
    identifiers, and other usage information), aggregated data. More information
    is detailed in our Cookies Policy and Targeting and Tracking Policy;
 2. Usage information: anonymous information collected through cookies and other
    tracking software. More information is detailed in our Cookies Policy and
    Targeting and Tracking Policy;
 3. Advertisers and other ad platforms: anonymous and inferred information
    provided by our advertising and marketing partners, collected via cookies ,
    tags and other information from partners who you have consented to share
    that information with us.


DATA FROM OTHER SOURCES

 1. Third parties: someone who has provided us with your information, such as
    via a gift subscription, credit reporting or law enforcement agencies,
    advertisers, mailing lists, recruitment agencies, vendors who provide us
    with address verification services, or contractors and business partners;
 2. Affiliates: we may receive data from our related companies such as
    Neighbourly.

Stuff may combine the data received from these sources with data in our control.


HOW WE RELY ON DATA AS A BUSINESS

Our websites make available news, commentary and other media content produced or
curated by us. Much of this media content is made available without access
charge or access restriction, made possible by online advertising that we
display in conjunction with that media content. We are able to produce and make
available our media content at no charge to you, only by also providing you with
targeted advertising. This is a key source of revenue for us: if we could not do
this we could not fund quality journalism and provide free media content. We
want you to understand how we provide you with targeted advertising while being
fair and responsible and respectful of your privacy.

We are able to increase the value of our advertising by enabling advertisers to
target groups of our users that are inferred to share interests or preferences.
This might be, for example, a shared interest in bicycling, or in beach
holidays. These groups are called 'audience segments'.

We offer targeting of users' browsing behaviour, interest, intent and location,
but we do not offer any personal identifier information.  We sell the ability
for advertisers to use particular audience segments to target advertisements to
groups of our users where the users are not reasonably identifiable by the
advertisers and the advertisements are intended to be relevant to inferred
interests and preferences of segments of users.

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Because the audience segment is inferred to share a common interest or
preference, the advertisement is worth more to that advertiser. Targeted
advertising can occur without those advertisers at any time knowing being able
to identify the individuals within that audience segment.

For more information please see our Tracking Policy here.


HOW DO WE USE THE DATA THAT WE COLLECT?

We use, store and process information about you for the following purposes:

1. to provide you our products and services, such as:

 * making Stuff services or products available to you;
 * arranging access to your account, and allowing you to personalise your
   account;
 * providing in-app features such as weather information;
 * providing you with news, information or advice about our existing and new
   products and services; and
 * providing customer services to you including by email, mail or telephone, and
   sending service-related messages (e.g. a change in our terms and conditions),

2. to provide customer support such as:

 * looking at website traffic, analysing trends and helping us build a view of
   how the site is working. These insights are important because they help us to
   make the site better for you and our partners.

3. for marketing, such as:

 * to market our services and products; and
 * to market our affiliates; or partners; services and products. Even if we
   market services and products from our third party partners we do not sell or
   share personal data with such partners for their own direct marketing unless
   we have your consent,

4. to allow you to share content including where you make a publicly available
post or comments using our services;

5. when we carry out administrative tasks, such as:

 * to manage and enhance our products and services, and to personalise and
   customise your experience;
 * to complete your payments and transactions;
 * to conduct competitions or promotions on behalf of Stuff and selected third
   parties;
 * to provide business data to third parties if you have authorised us to do so;
 * to conduct business processing functions for operation of our websites or our
   business;
 * for our administrative, marketing (including direct marketing), promotional,
   planning, product/service development, quality control and research purposes,
   or those of our contractors or external service providers;
 * to provide your updated personal information to our contractors or external
   service providers; and
 * to investigate any complaints about or made by you, or if we have reason to
   suspect that you are in breach of any of our terms and conditions or that you
   are or have been otherwise engaged in any unlawful activity; and/or

6. as required or permitted by any law (including the Privacy Act); or

7. with your consent.

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HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION?

Your personal information will not be shared, sold, rented or disclosed other
than as described in this Privacy Policy.

We may disclose your personal information to:

 * affiliates: our employees, related bodies corporate and affiliated companies
   for use as described in this Privacy Policy;
 * service providers: contractors or external service providers for the
   operation of our websites or our business, fulfilling requests by you, and
   otherwise provide products and services to you, including without limitation,
   web hosting providers, IT systems administrators, mailing houses, newsagents,
   couriers, payment processors, photographic analysers, data entry service
   providers, electronic network administrators, debt collectors, and
   professional advisers such as accountants, solicitors, business advisors and
   consultants;
 * business partners: our existing or potential agents, business partners or
   joint venture entities or partners;
 * sponsors: our sponsors, or promoters of any competition that we conduct or
   promote via our services;
 * authorised third parties: specific third parties authorised by you to receive
   information held by us. We do not provide your personal information to other
   organisations for the purposes of direct marketing unless expressly
   authorised by you;
 * regulatory bodies: the police, any relevant authority or enforcement body, or
   your Internet Service Provider or network administrator, for example, if we
   have reason to suspect that you have committed a breach of any of our terms
   and conditions, or have otherwise been engaged in any unlawful activity, and
   we reasonably believe that disclosure is necessary;
 * as required or permitted by any law (including the Privacy Act); or
 * with your consent.


WHAT HAPPENS IF WE CAN'T COLLECT YOUR PERSONAL INFORMATION?

If you do not provide us with the personal information described in this policy,
some or all of the following may happen:

 * We may not be able to provide you with the products or services you
   requested, either to the same standard, or at all (for example, if you do not
   register as a member of a website, you will not be able to access features or
   services that are reserved for members only);
 * We may not be able to provide you with information about products and
   services that you may want, including information about discounts sales or
   special promotions; or
 * We may be unable to tailor the content of our websites to your preferences
   and your experience of our websites may not be as enjoyable or useful.


HOW LONG WILL WE STORE DATA?

The duration we store information varies depending on the purpose for which we
collected the data. We will only hold your personal information for as long as
necessary in keeping with the Privacy Act.

Stuff may retain certain user data if necessary or required by law after
receiving an account deletion request or a subscription cancellation, or where
you no longer receive products or services from Stuff, such as to comply with
our financial and tax requirements, and other legal requirements.

When we no longer require personal information, then we may delete or anonymise
your data by deleting the identifying details.


WILL YOUR PERSONAL INFORMATION BE DISCLOSED OUTSIDE NEW ZEALAND?

Stuff Limited is a registered New Zealand company, situated in Wellington, New
Zealand.

We may disclose personal information to our related bodies corporate and
external service providers located overseas for some of the purposes listed
above. We take reasonable steps to ensure that the overseas recipients of your
personal information do not breach the privacy obligations relating to your
personal information.

We may disclose your personal information to entities located outside of New
Zealand, including the following:

 * our data hosting and Cloud-based IT service providers;
 * other external service providers located in India, the Philippines, Australia
   and U.S.; and
 * other third parties operating in jurisdictions including China, India,
   Singapore, New Zealand, Hong Kong and the United States where you have
   authorised us to do so.


SECURITY

We will take all reasonable steps to protect the personal information that we
hold from misuse, loss, or unauthorised access, including by means of firewalls,
password access, secure servers and encryption of credit card transactions.

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If you suspect any misuse or loss of, or unauthorised access to, your personal
information, please let us know immediately.


MANAGING PERSONAL INFORMATION

You control the personal information that you share with us and the
communications you receive from us. Importantly:

 * you can access and correct your data at any time;
 * for services that require an account, you can deactivate and delete your
   account;
 * you can contact us at privacy@stuff.co.nz for any privacy questions or
   concerns;
 * you can unsubscribe from any emails or newsletters (excluding service
   notifications) by using the "unsubscribe" function provided in the email; and
 * you can update the "push notification" settings on your mobile device by
   using your device settings or uninstalling the app.


1. ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Under the Privacy Act you have rights of access and correction to any personal
information we hold or process about you. You can contact us at any time using
the Privacy Officer contact details below to request a copy of the personal
information we hold about you or request a correction to that personal
information. If we do not agree that there is a reason to amend your
information, then we will add a note to the personal information stating that
you disagree with our decision.

When you are logged into your Stuff or Neighbourly Member account, you can
update your personal information and other account information using the account
edit function at any time.

At any time, you may opt-out of receiving marketing communications from us by
contacting the Privacy Officer using the contact details below or by using the
opt-out facilities provided in the email sent to you (e.g. an unsubscribe link).


2. DELETION

If you would like to delete your account or request that Stuff delete any other
personal information we hold about you, please contact our Privacy Officer using
the contact details below or, where applicable, by using the account edit
function provided.

If you request it, we will delete or anonymise your personal data so that it no
longer identifies you, unless:

 * we are legally required to maintain certain personal data, such as to meet
   our legal, tax or accounting purposes;
 * where there is an unresolved issue relating to your account or services you
   received from us, we will retain data for as long as necessary to resolve the
   dispute; or
 * where you wish to continue receiving services from us.


3. CONTROLLING THE DATA WE RECEIVE

You can control the information collected when using our online products and
services by managing your browser or device settings. For more information
please see our Cookies Policy and Targeting and Tracking Policy.


4. ADDITIONAL INFORMATION

If you believe your privacy has been breached by us, have any questions or
concerns about our Privacy Policy please, contact us using the contact
information below and provide details of the incident so that we can investigate
it. We may contact you during the process to seek any further clarification.

We will treat your requests or complaints confidentially. Our representative
will contact you within a reasonable time after receipt of your complaint to
discuss your concerns and outline options regarding how they may be resolved. We
will aim to ensure that your complaint is resolved in a timely and appropriate
manner.

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HOW WILL THIS POLICY CHANGE?

We may, from time to time, review and update this policy, including taking
account of new or amended laws, new technology and/or changes to our operations.
All personal information held by us will be governed by the most recently
updated policy, and will always be available in this article, with the most
recent update recorded at the top of the page. By continuing to access or use
our services after those changes become effective, you agree to be bound by the
revised Privacy Policy.


CONTACT INFORMATION

Please contact our Privacy Officer at:

Privacy Officer

Stuff Limited

Post: PO Box 2595 

Wellington

Email: privacy@stuff.co.nz

 





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