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DO MORE WITH LESS--HOW THINKING LIKE DR. DEMING WORKS IN THE REAL WORLD - FAN
CLUTCH WEAR

 * 举报此文章
   

Bob Rutherford


BOB RUTHERFORD

SENIOR WRITER AND THOUGHT LEADER * CONSULTANT ON THE METAPHYSICS OF QUALITY *
COLUMNIST * CHATGPT * LEARNINGWITHOUTSCARS.ORG * #DEBATECOACH * EQUALIZER * #AI
* #BOBRUTHERFORD

发布日期: 2015年2月19日
+ 关注


AS A QUALITY CONSULTANT, I ASKED, "WHAT DO YOU DO WITH THE MEASUREMENTS?"

One of the first examples of using Industrial & Systems Engineering (ISE)
techniques I used was to improve technician training (faster and cheaper) in the
diesel engine field. When I came on the scene the System Alert Tool had been
developed so a technician could measure how fast a fan clutch lining was
wearing. The tool had a magnetic base (Please see pictures 1 and 1A), and one
technician would activate the fan clutch in the cab by turning the ignition key
while the other technician attached the tool with the magnetic base to measure
what percentage of lining was left. Wearing my ISE hat, I started asking dumb
questions.

PIC 1






PIC 1A






The first thing I questioned was what do you do with the data point (mileage
versus wear) you just grabbed about lining wear? Do you put the information in a
chart or graph and do an analysis of wear vs. mileage (see picture 2)? The
answer was, “No, wait, what?” by the training department.

PIC 2






With a few more questions I found out that the only thing the technicians were
concerned about was if there was enough fan clutch lining left to make it 25,000
miles to the NEXT mandatory service check.

To me this was a simple go/no go gauge which is designed to instantly, with one
technician, answer the question, is there enough lining to go 25,000 miles
(please see pictures 3, 3A and 4).

PIC 3






PIC 3A






Using ISE techniques, this project dropped the cost of the tool from three
dollars each to three cents each. Training time and vehicle inspection time was
reduced. Notice the tool morphed into a key ring when I talked the marketing
department into not buying made in China key rings at twenty five cents each to
buying the training tool for ten cents each (the added cost of the ring) and
donating the tools to the training department. So the tool actually went from
three dollars to zero! We also saved the marketing department money on their
trade show giveaways.


ALWAYS REMEMBER AND NEVER FORGET #LEARNINGWITHOUTSCARS






More About Bob Rutherford Management Consultant

Bob Rutherford is a management consultant in the area of quality, productivity,
sales, marketing and social media. 


LINKS TO OTHER QUALITY MANAGEMENT ARTICLES BY BOB RUTHERFORD

 Why Should You Hire an Independent Quality and Productivity Consultant?

You Need Quality Management to Actually Have Quality Management


THIS IS AN EXAMPLE OF DR. DEMING'S IDEA OF CONTINUOUS IMPROVEMENT

Breaking the Rules of Quality—a Department Does a “Big Reveal”

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11 1 条评论
Chandrachood Raveendran

Intrapreneur & Innovator | Expert in Building Private Generative AI on Azure &
Google Cloud | Site Reliability Engineer (SRE) | Google Certified Professional
Cloud Architect | Certified Kubernetes Administrator (CKA)

2 周
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Thinking it through and analyzing data has its own advantage , its great to see
your approach on solving problems

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