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URL: https://hapgroup.co.uk/case-studies/adaptable-and-flexible-stewards-customer-service/
Submission: On October 26 via api from GB — Scanned from GB

Form analysis 2 forms found in the DOM

POST /case-studies/adaptable-and-flexible-stewards-customer-service/

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GET https://tr.snapchat.com/cm/i

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Text Content

0161 660 9686Call Us Staff Portal
Select Location Head Office Leeds Bristol Birmingham Scotland London Manchester
Dublin Norwich Brighton Belfast Cardiff Newcastle Head Office: 0161 660 9686
Contact

 * About hap
 * Recruitment Areas
   * Cleaning
   * Contact Centre & Admin
   * COVID Support Roles
   * Festival & Events
   * Hospitality
   * Market Research
   * Promotions
   * Security & Stewards
   * Stadium, Arenas & Racecourses
   * Chefs & Kitchen Staff
   * Warehouse & Drivers
 * Case Studies
 * News & Blog
 * Contact


ADAPTABLE AND FLEXIBLE STEWARDS & CUSTOMER SERVICE

--------------------------------------------------------------------------------

With over 5,000 attendees, Cheshire Fest needed support to create a seamless
customer experience and ensure the safety of everyone involved. With us, they
were able to do this and continue to grow their event. 

Request More Info

Cheshire Fest is an independent event that promotes local bands and businesses.
As it’s grown in scale (and popularity) over the years, they were in need of
stewarding support to ensure it continued to be safe and enjoyable for all.


THE ROLES

--------------------------------------------------------------------------------

Based in the small town of Cheadle, the festival needed a large number of
traffic marshalls and operations managers. These individuals would monitor the
event and balance the needs of the local community with that of the
festival-goers. What’s more, they would collect payment for parking and ensure
the safety of all vehicles.


WHAT WE PROVIDED

--------------------------------------------------------------------------------

A comprehensive stewarding service that kept all members of the public safe
while simultaneously ensuring that the local community was happy. Traffic was
kept in order and, with the help of our team, Cheshire Fest secured investment
all round.

With no complaints, the stewarding team acted as a point of contact, oversaw
security and managed the flow of people and cars. In the background, we had a
team of operations staff working in unison to support the festival.


THE RESULTS

--------------------------------------------------------------------------------

Cheshire Fest has grown in name and number over the past four years and
continued to rely on hap for all their stewarding support.

Request More Info

4,980

Attendees




ACHIEVEMENTS

COMPLETE CUSTOMER SAFETY

BALANCE OF COMMUNITY AND ATTENDEE NEEDS

HIGHLY ADAPTABLE WORKFORCE

SUSTAINED EVENT SUCCESS


REQUEST MORE INFO

 * Name*
   
 * How can we help you?*
   How can we help you?I am interested in becoming a clientI am interested in
   becoming a Staff MemberI would like to stop getting emails and SMS messages
 * Please read the below message....*
   Unsubscribing means your account will be closed and you will not receive any
   further communication with us. If you want to work at a further event you
   will need to call the office to have your account reopned. Please confirm in
   the tick box below you happy for us to close your account.
    * I agree to closing my account

 * Company Name
   
 * Email*
   
 * Phone*
   
 * Recruitment Area
   Select Recruitment AreaHAP Group (General Enquiry)COVID Support RolesMarket
   ResearchSalesRetailPromotionsWarehouse & DriversFestival & EventsSecurity &
   StewardsContact Centre & AdminHospitalityStadium, Arena & Racecourses
 * Enquiry:
   
 * CAPTCHA
   
 * Name
   
   This field is for validation purposes and should be left unchanged.

Submit
 * About hap
 * News & Blog
 * Contact
 * Privacy & Cookies

 * Head Office: 0161 660 9686
 * Clients: sales@hapgroup.co.uk
 * Staff: support@hapgroup.co.uk



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