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<form role="search" method="get" class="search-form" action="https://www.xecu.net/">
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<form role="search" method="get" class="search-form" action="https://www.xecu.net/">
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> “Our experience has shown that their facility is run smoothly and efficiently;
> and their staff extremely knowledgeable and responsive to customer
> requirements. I highly recommend Xecunet for co-location and hosting related
> services.”
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> ECOM Systems



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Our Customer Feedback
CSAT: 94.4

36 reviews from the last 90 days
Quick resolution, great communication.. fixed my issue witjin an hour!!
Carole P
Jonathan P. is extremely helpful. I have to call almost every day and he's
always been friendly and helpful!
Michael H
I always get a quick response and Xecunet makes sure a problem is resolved
N
Fast and reliable solutions as always!
Raquel N
Andy is always knowledgeable and helpful!
Lisa R
Debra answered our request very promptly and assisted us in resolving the issue.
Great customer service!
Tyn C
Tom identified the routing problem, found a solution, and implemented the fix in
record time. Thanks.
Brian R
Thanks , quick answer and problem fix !
Thelma M
Xecunet really came through for me again! My computer totally froze and I had to
take it to them to fix. They actually...
Sue C
Always helpful
Ellen G
Ryan was great! He was able to help me the same day I contacted Xecunet and he
helped me to understand what he was doing...
Allison M
Drew did an amazing job at finding the problem and then working to resolve the
issue!!!
Ira T
Because you guys are awesome! The best!
Renee L
Jonathan systematically worked his way through the problem and discovered an
ongoing issue. He stayed with me on the pho...
Doug C
Fast, efficient diagnosis of the problem with a timely resolution. Thanks again!
Allie W
As "usual", when I have needed any assistance from Xecu.net, with anything
having to do with my account, they have been ...
Donald W
As usual the assistance I received today from Jerry was nothing less than
outstanding! Jerry is a professional at what h...
Roger B
Ryan is the best!
Pam F
Very quick and efficient!
Angela M
So great. You all did a fabulous job. As usual. Thank you!!
Lucia
Support personnel are always happy to help me with remote hands and save me a
trip to the data center. Great service!
Brian R
Jonathan is super receptive, responsive, and professional. Always good to see
him at Frederick Dermatology Associates!
Allie W
Thank you for the quick response and clear answer to my issue!
Kim M
I appreciate supports immediate response and expertise!
Martin G
Prompt resolution, excellent communication!
Jim R
John was great. He solved the problem very quickly and provided advice on what
to do if it recurs. Thanks!
Angela M
Great service , professional and reliable
Thelma M
Always a great customer experience with Xecunet!
Karla P
Jonathan went the extra mile to fix my phone issue without having to do a hard
reset - which would have deleted my phone...
Tracey P
Ryan successfully recovered something that presented a number of unique
challenges. Did not have high expectations that ...
Chris B
Resolved quickly thank you
Raquel N
Andy did a great job helping us with an urgent problem. Thank you so much
Brett H
Ryan understood my concerns and worked on resolving the issue as quickly as
possible.
Denese D
I have been with Fred.Net (Xecunet) for a long time and have always been pleased
with the assistance and support I have ...
Donald W
Andrew did a great job and got me up and running in no time. Thank you.
Chris S
Tom was able to solve my problem. I had tried a few things and thought it was a
“Hail Mary pass” to ask, because it occ...
Jennifer F
Quick service, and Andrew is always very professional.
Angela M
So easy to work with Jerry. He's always friendly and nice and helpful.
M
Very quick response - thanks!
Angela M
The Xecunet experience comes from everyone we contact. Real humans in Maryland
who answer the phone and everyone knows w...
Georgia P
Super helpful and fast response! Thanks!
Jennifer E
great, responsive!
Hessie J
The experience was pretty good. Andrew found the issue out and helped clear it
and got be back online!
Alfonso P
Debra was so helpful and understanding and was able to identify the billing
problem immediately and correct it.
Sue C
You guys are awesome!
Renee L
I'm always gratified by how quickly the technicians get back to us with an
answer or a solution to a problem. Thanks!
Angela M
thank you.
Gary B
Thanks for the prompt and helpful support!
Ellen G
My Tech Support Rep Tom Brady rocked! He resolved my tech issue in a matter or
minutes after we did a system share. I h...
Val M
Ryan did a great job as always! Very knowledgeable, patient, and responsive.
Really appreciate him!
Pam F
Kobi was so patient and kind. He's my hero~
Yumi R
Great and fast service. Dropped off PC on Friday and they delivered and
installed it on Monday.
Tim F
Big help. Fixed issue
Darrell J
Kobi is always on top of things and very helpful. I learn something new every
time we talk.
Inga J
Great service - immediate response!
Greg B
Quick resolution and great customer service, thank you Ryan!
Raquel N
Very timely response on an urgent issue. Thank You
Brett H
Ryan always does a great job of helping me with any request I have. You guys are
very professional and you always make s...
Melanie G
Awesome response time and solution. Thanks again!
Roger M
Quick, easy and helpful process!
Katherine R
Jerry was able to determine the root cause of our email distribution issue,
which allowed us to take action that resulte...
Mike Z
Kobi was very helpful in helping get our intern set up with an email account.
Many thanks!
Melanie G
Andrew was very helpful, I appreciate his extra effort to clean up some things
here even though that's not why he was he...
Phil M
Tom was very easy to work with. Very good bed-side manner. Understood my problem
and solved the problem with very l...
Tim A
Thank you Wendy. You all take such good care of me.
Ellen G
Always available to help and makes sure the issue has been resolve.
Rita D
Wonderful service as usual!
Tammy L
Friendly and efficient interaction as always! Thanks again!
Roxanne S
Awesome!!!
Sonja A
Excellent job. Thanks
Kevin G
Your customer service has been consistently 100% excellent for all of the many
years I have been your customer. Thank yo...
Paul H
Thank you for your quick and thorough attention to our computer issues.
Rachelle R
Quick response
Robert F
Jerry has been so patient and responsive! We couldn't be happier with the
service received from Xecunet!
Jennifer E
Jerry is always helpful, skilled, and willing to go above and beyond.
Tammy L
Thanks for continuing the work with us and help us with all our issues! Great
work guys.
Alfonso P
Andrew was most helpful, and very pleasant to work with. He stuck with the
problem until resolved, and that resolution c...
Dan L
Excellent customer service. Patient, friendly, courteous, and solved my issues.
Thank you!
Karla P
Kobi's communication skills are always on point. I also appreciate that he
understands the issues I am relaying and quic...
Page L
Xecunet is a reliable partner in managing our IT which allows us to concentrate
on running the business. We know how to...
Chris B
Quick and clear response as always! Thanks so much
Kim M
Andrew was fantastic!!! He not only solved the issues, but he also explained why
they were happening and how to avoid th...
Michelle D
Professional Staff - always great to deal with! Thanks for your help today!
John Y
Jerry is awesome!
Cassy L
Excellent service - as always!
Jennifer E
Thank you for the prompt reply! Especially since I thought it was unlikely you
would be able to retrieve the data! - Tha...
Jennifer E
Kobi was tenacious and fixed the problem here. Pleasant on the phone and calmed
my nerves as i was SO ready to toss th...
Tracey M
Andrew knew exactly how to help me with a possible solution to our issue. He was
very informative about what may have oc...
Kim M
Professional and courteous service in re-booting our printer. They are the best
in supporting our IT issues.
Randy K
Ryan was knowledgeable and professional.
Angela M
Thanks for walking me through the changes and answering my questions.
Ed M
The process went quicker and easier than expected - thanks Ryan!
Dan L
Ryan was very professional and unbelievably patient. It took a few steps to
solve the problem but he was able to uncover...
admin s
Response time is immediate and Ryan is always great! Always!!
Cassy L
Ryan was great. Very professional and quick solve.
Chris S
Ryan, as usual, helped out with everything that was needed to update my
scanstation and solve the problems I was having.
Sue C
Very quick response resolving my question.

Staff was very knowledgeable and courteous and had a great attitude , pleasant
to talk to and help resolved the issue in...
James D
Prompt response, friendly service. Good interaction with problem resolved very
quickly.
i
Great Co. to work with.........we have been a customer for over 25 years...
Terry G
I always appreciate when I call and they know who I am . :)
Samantha B
Andy did a great job of responding quickly to an urgent matter that effected my
client and me. My request came late i...
Brett H
Had a problem; described the problem; Xecunet resolved the problem. What more
can you ask for? Thanks!
Chris B
Very quick response and resolution to my problem. Thanks!
Jenny H
Response time was amazing before business hours this morning. Problem resolved
without even cutting into my work day. ...
Jack U
Awesome service.
Sonja A
As usual, quick response and resolution
Diane W
Friendly, knowledgeable support. Very dependable and quick to respond
Diane W
Debra was able to quickly resolve my problem and even saved me some money!
Nancy K
Quick response and support!
Claudia A
Andy and team are always helpful!
Tammy L
Jerry is the greatest. Explained how I can work around my problem.
Robert B



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