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Legal Information


PRIVACY POLICY

This privacy policy explains how and why we collect personal information and how
we use that information.




1 February 2024


ABOUT THIS PRIVACY POLICY

This privacy policy explains how and why we collect personal information and how
we use that information. When we do so we are regulated under applicable local
data protection laws including in the European Union (“EU”) the General Data
Protection Regulation (“GDPR”) where we are responsible as ‘controller’ of that
personal information. We may also provide you with additional information at the
time we collect your personal information where we feel it would be helpful to
provide relevant and timely information.


WHO WE ARE

Temenos Headquarters SA (registered office Esplanade de Pont-Rouge 9C, 1212
Grand-Lancy, Switzerland) and its group companies (together “Temenos” or “we” or
“our”).

For the purposes of EU law, Temenos Headquarters SA is the data controller and
has appointed Temenos Systems Ireland Ltd (25/28 North Wall Quay, Dublin 1,
Ireland) as its Article 27 Representative in the EU..




PERSONAL INFORMATION WE MAY COLLECT:

We collect personal information through your interactions with us, such as when
you contact us or when you provide your details through our online registration
forms, when you use our products and services, when you use our websites and
online services or when you visit our offices or attend an event. We may also
receive personal information about you from third party sources.

Click here for further details


USES MADE OF THE INFORMATION AND LEGAL BASIS FOR THIS USE:

We use information you provided us as required to carry out our obligations
under contracts between us, to communicate with you in order to provide you with
information about our products and services, to enable us to operate our
business and to pursue our legitimate interests where these are not outweighed
by your applicable data protection rights and to comply with applicable laws
and/or to protect our legal rights.

Click here for further details


DISCLOSURE OF YOUR INFORMATION

We may provide your information by electronic or other means to processors,
including:

To Temenos group companies, some of whom are based outside the European Economic
Area (EEA). – for further information on how we protect your personal
information when this occurs see Transfer of your information outside the EEA
(see below for further information).

To third party processors outside the Temenos group (some of whom may also be
based outside the EEA) including:

 * business partners, such as Temenos Marketplace Providers, Temenos Partners;
 * subcontractors for the performance of any contract or request or service we
   are supplying to you, such as New Relic , Verizon Premium CDN (Azure),
   Loggly, Atlassian Jira, Github, Salesforce, PagerDuty, Sysdig, SumoLogic,
   Dynatrace, Qualys, Akamai;
 * Our suppliers including:
   * platform hosting providers (Amazon, Microsoft, WPEngine), CRM (Salesforce)
     and other technology providers (Google);
   * analytics and search engine providers to assist us in the improvement and
     optimization of our website, although ordinarily only technical information
     is shared;
   * digital agencies, event organizers, PR agencies, marketing services
     providers, survey providers;
   * hotels, conference/event management providers, destination management
     providers.
   * with social media providers (such as LinkedIn, Google+ and Twitter) from
     time to time, to enable us to provide marketing materials/targeted adverts
     to you that you have agreed to receive through your privacy settings on
     those sites;
 * our auditors and other professional advisors where they need access to such
   information;
 * in connection with an acquisition, transfer or merger with another company;
 * To third parties where required by law, court order or regulation.


TRANSFER OF YOUR INFORMATION OUTSIDE THE EEA

Where information is transferred outside the EEA and Switzerland and where this
is to a Temenos group company or supplier, business partner, subcontractor or
other entity in a country that is not subject to an adequacy decision by the EU
Commission, your information will be adequately protected by the EU Commission
approved standard contractual clauses, an appropriate certification mechanism or
a vendor’s Processor Binding Corporate Rules (as permitted under the GDPR).

A copy of the relevant mechanism can be provided to individuals in the EEA for
your review on request to Temenos Headquarters SA , Esplanade de Pont-Rouge 9C,
1212 Grand-Lancy, Switzerland or to info@temenos.com, marked for the attention
of Corporate Legal.


RETENTION OF YOUR PERSONAL INFORMATION

Temenos will keep this information for the duration of our business relationship
and to the extent permitted or required under applicable law, after termination
of the business relationship. Laws may require Temenos to hold certain
information for specified periods. In other cases, Temenos may retain data for
an appropriate period after the business relationship ends to comply with its
legal obligations, to meet regulatory requirements or to protect itself from
legal claims. In relation to other personal information collected, Temenos
requires this to be deleted as soon as the purpose for which it was collected
ceases or the information is no longer needed for that purpose.


HOW WE PROTECT YOUR PERSONAL INFORMATION

We will use appropriate technical and organizational security measures that are
designed to prevent personal information from being accidentally lost, or
accessed or used in an unauthorized way. We limit access to your personal
information to those who have a genuine business need to do so. Our personnel
are subject to a duty of confidentiality and required to undertake training on
how to handle personal information in an appropriate manner. Where we use third
parties to provide services and process personal information on our behalf we
require them to use personal information we share with them only in accordance
with our instructions and not for other purposes.

 * We have a process for handling any suspected data security breach and will
   comply with any notification obligations in the event of a breach.
 * Unfortunately, the transmission of information via the internet is not
   completely secure. Although we will do our best to protect your personal
   information, you should be aware that the security of your information
   transmitted to and from you via the internet cannot be guaranteed and any
   such transmission by you is at your own risk.


PASSWORD PROTECTION

Where we have given you or you have chosen a password or access code which
enables you to access certain parts of our website, this will be unique to you
and you are responsible for keeping this password confidential. If you are
prompted to create or update your password, you should create a strong password
and never share your login details with anyone. If you suspect your password may
have been compromised you must tell us immediately by contacting the
administrator of the relevant service and change your password using the
reset/forgotten password function.


THIRD-PARTY WEBSITES

Our websites may from time to time contain links to and from the websites of our
Temenos Partners, Temenos MarketPlace Providers, Temenos advertisers, and other
business associates. Please note that these websites are not operated by Temenos
and have their own privacy policies. Social media features used on our website
such as ‘like’ buttons may enable the providers of those features to collect
information about you. By using such features, you consent to your information
being shared with those providers and you are subject to the privacy policies
published on the website of the company which provides the feature. We do not do
accept any responsibility or liability for these third-party websites or their
privacy policies. Please check these policies before you submit any personal
information to these websites or use their features.


WHETHER INFORMATION HAS TO BE PROVIDED BY YOU AND IF SO WHY

Where we require personal information to comply with legal or contractual
obligations, then we need to process this information; if such data is not
provided, we will not be able to manage the business relationship or meet
contractual or legal obligations placed on us. In other cases, provision of
requested personal information is optional. However, if you do not provide that
personal information we may be prevented from providing you with relevant
information about our products and services. Technical information may be
collected automatically if you visit our websites.


YOUR DATA PROTECTION RIGHTS

Where applicable, you may have certain rights under the GDPR or local
legislation in the EEA including the right to ask us for a copy of see or update
the personal information held about you as well as obtain supporting explanatory
materials. You may ask us to make any necessary changes to your data to ensure
it is accurate and up to date or ask us to restrict the processing of the data,
delete it, or transfer it to other organizations at your request in certain
circumstances. You may also have rights to object to some processing and where
we have asked for your consent to process your data, to withdraw your consent.
Where we process your data because we have a legitimate interest in doing so,
you may also have the right to object to this. These rights may be limited in
some situations – for example, where we can demonstrate that we have a legal
requirement to process your data. Where applicable, you may have similar rights
in your country under local legislation to access and correct/update your data.

If you wish to exercise any of these rights you can get in touch with us at
Temenos Headquarters SA , Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy,
Switzerland, or by email to info@temenos.com, marked for the attention of
Corporate Legal.


CALIFORNIA CONSUMER PRIVACY ACT NOTICE

This California Consumer Privacy Act Notice (“CCPA Notice”) contains information
about Temenos personal information processing, and your rights as a California
resident under the California Consumer Privacy Act (“CCPA”).

Click here for further details


HOW TO COMPLAIN

We hope that we can satisfy queries you may have about the way we process your
information. If you have any concerns, you can get in touch with Temenos
Headquarters SA, Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland,
marked for the attention of Corporate Legal.

If you are an individual situated in Germany, and only in this case, you can
also contact the local Data Protection Officer:

2B Advice GmbH
Projektleitung Beratung „Banken“
Tel. +49 228 926165 120
Fax: +49 228 926165 109
temenos@2b-advice.com

If you have unresolved concerns, you may also complain to the relevant
supervisory authority (if applicable) in the country where you work, normally
live or where any alleged infringement of data protection laws occurred.


CHANGES TO OUR PRIVACY POLICY

Any changes we make to our Privacy Policy will be posted on this page. Please
check back from time to time to see any updates or changes to the policy. We
will update the date at the top of this page when we make updates or changes and
may place a banner on our website if we make material changes. If we consider it
appropriate, we will also notify you that we have updated our privacy policy
through other communications channels, such as by email.


HOW TO CONTACT US

Please make use of the Contact Us section on the website. You may also if you
wish to exercise any of your legal rights, write to us at Temenos Headquarters
SA , Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland, marked for the
attention of Corporate Legal.

If you wish to unsubscribe from receiving marketing materials from us, please
email info@temenos.com and include ‘UNSUBSCRIBE from Marketing emails’ in your
email subject.



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