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GET https://www.alorica.com

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GET https://www.alorica.com

<form method="get" action="https://www.alorica.com" id="searchform">
  <input type="text" name="s" placeholder="Search" class="search" id="ssform" value="">
  <input type="submit" id="searchsubmit" value="">
  <span class="search_button_icon"></span>
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    aria-label="Message input box" data-id="webchat-sendbox-input" inputmode="text" type="text" value="" enterkeyhint="send"></form>

Text Content

 * English
 * Contact



 * Solutions
   * Contact Center as a Service
     * Alorica Analytics
     * Alorica Experiences Practice
     * Omnichannel
     * Virtual Assistants
     * Alorica Anywhere
   * Digital Transformation & AI
     * Alorica Automation
     * Automated Discovery
     * RPA/RDA
     * Agent Assist
   * Trust & Safety
     * Content Moderation
     * Fraud Prevention
     * Loan Servicing
   * Contact Center Operations
     * Customer Care
     * Technical Support
     * Back Office Operations
     * Financial Solutions
     * Revenue Generation
     * Geo Optimization
 * Industries
   
   * BLOG ARTICLE
     
     KEEP YOUR BUSINESS BUSINESS AS USUAL
     
     Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
   
   * col2
     * Community
     * FinTech
     * Gaming
     * Health & Lifestyle
   * col3
     * Marketplaces
     * Subscription
     * Tech
 * Company
   
   * COMPANY
     
     Learn about our team and how we make lives better…one interaction at a
     time—for our clients, customers, colleagues and communities.
   
   * col2
     * Our Leadership
     * Our People
     * Outcomes
     * Awards & Recognition
     * Corporate Social Responsibility
     * Diversity, Equity and Inclusion
     * Culture
   * col3
 * Insights
   
   * ANALYST REPORT
     
     A LEADER YET AGAIN
     
     Alorica has been named a LEADER in the Gartner 2021 Magic Quadrant for
     Customer Service BPO—the most prestigious category within Gartner’s
     industry analysis.
   
   * col2
     * Insights
       * Analyst Reports
       * Case Studies
       * White Papers
       * eBooks
       * Infographics
       * Videos
       * Blogs
       * Overviews
       * Fact Sheets
   * col3
     * Outsourcing Glossary
 * News Center
   
   * NEWS
     
     A LEADER YET AGAIN
     
     Alorica has been named a LEADER in the Gartner 2021 Magic Quadrant for
     Customer Service BPO.
   
   * col2
     * Latest
       * News
       * Press Releases
       * Blog
       * Local News
       * Noticias
   * col3
 * Careers
   * col1
   * col2
     * North America
     * Europe
     * Latin America & The Caribbean
     * Asia-Pacific
     * Work-At-Home
     * Classroom2Career
     * Corporate
     * Join Us
     * Alorica Talent Network
   * col3
     * Our Leadership
     * Our People
     * Who is Alorica?



Say Hello
 * 1-866.alorica (866.256.7422)
 * Email Us
 * Contact Us

LEARN MORE LEARN MORE LEARN MORE







WHAT WE'RE ALL ABOUT

TRANSFORMING THE CUSTOMER EXPERIENCE: INSPIRED BY PEOPLE, EMPOWERED BY
TECHNOLOGY.


WE DELIVER INSANELY GREAT, DIGITALLY-CHARGED CX AT SCALE REPRESENTING THE BEST
BRANDS IN THE WORLD. ALORICA’S TEAM OF SOLUTIONISTS, TECHNOLOGISTS AND OPERATORS
SUPPORT INNOVATIVE CLIENTS EAGER TO DISRUPT THE STATUS QUO.


ALORICA

Contact Us


THE OUTCOME


RESULTS YOU WANT



Let’s start with…we know what you don’t want. You don’t want customers to have
to call about an issue that could easily be resolved through self-service
options or give up during the purchasing process because it’s too complicated.

The point is, customers want it all. And you do too! We’ve got you covered so
you can give them exactly what they want, how they want it and ultimately even
influence their next buy.

Whether you’re focused on market expansion, digital optimization, or
engagement—our team will help turn your customers into brand evangelists by
exceeding their expectations.







GROWTH



Take your business to the next level by growing your customer base




LOYALTY & ENGAGEMENT



Build loyalists out of your customers for the future of your business




COMMUNITY



Create a community of ambassadors to elevate your brand’s authenticity




ACTIONABLE INSIGHTS



Leverage actionable insights to enhance the customer journey




CONTINUITY



Prepare for the unexpected, with a CX journey protected by design to give you
peace of mind




EFFICIENCY & OPTIMIZATION



Remove friction to maximize your CX investments





THE ALORICA WAY


HOW WE DELIVER ON THE PROMISE

WE KNOW YOUR BRAND, WE GET YOUR CUSTOMERS. THAT’S HOW WE DEPLOY DIGITAL
SOLUTIONS PERSONALIZED TO MEET CLIENTS’ STRATEGIC NEEDS NOW AND FOR THE FUTURE.
OUR TEAM OF TECH-SAVVY PROBLEM SOLVERS ALWAYS PUTS THE CUSTOMER FIRST AND NEVER
BACKS DOWN FROM A CHALLENGE.

HOW WE DELIVER FOR YOU—THE ALORICA WAY—IS EMBEDDED IN OUR BRAND PROMISE: EQUIP
PASSIONATE PEOPLE WHO KNOW YOUR BUSINESS WITH POWERFUL TECHNOLOGY TO ENHANCE
PERFORMANCE, AND THE POSSIBILITIES ARE LIMITLESS. WE BRING ANALYTICS, PROVEN
PROCESSES, AND A LASER FOCUS TO CREATE LONG-TERM CUSTOMER LOYALTY.


THE STRATEGY


DEFINE THE MISSION, DESIGN THE PLAN.



Our solution architects build customized blueprints leveraging our network of
data applications and embedding cloud-based digital tools to lead to outcomes
that matter.




THE PLAYBOOK


PICK THE RIGHT PLAY AT THE RIGHT TIME.



To meet clients’ unique requirements, we tailor our proven playbooks of
high-efficiency operating models, energetic and empathetic people and
best-in-class technologies to turn your toughest pain points into to best
practices.




THE TACTICS


MAKE THE MOVE.



Through our tried-and-true processes, we glean actionable insights and activate
innovative tactics to make the customer experience easier, faster, smarter and
just…better.





THE REASON(S)


WHY CHOOSE US



What makes us insanely great? Well here are just a few reasons…



 * OUTCOMES AS A SERVICE
 * LEAVE IT TO THE EXPERTS
 * LEADING THE CHANGE
 * DIVERSITY BY DESIGN

OUTCOMES AS A SERVICE

We’re your go-to partner from strategy to execution to expansion. We won’t just
make general recommendations or promote a technology license and then leave you
to figure out. We earn our clients’ confidence by prioritizing and solving
specific pain points that matter to customers without having to break the bank.

LEAVE IT TO THE EXPERTS

We seamlessly integrate disruptive technology tailored to your brand’s digital
CX journey…wherever that may be. By harnessing big data and leveraging our
cloud-based applications, we can meet you at the start, farther down the road or
anywhere in the middle.

LEADING THE CHANGE

We’ll help you blaze the trail with a clear roadmap to reach a shared vision. We
are founder-led and entrepreneurial with an agile culture of innovation that
makes us the industry thought leader. But we also bring a consultative approach
based on 20+ years of market leadership and a determination to deliver.

DIVERSITY BY DESIGN

We’re your go-to partner from strategy to execution to expansion. We won’t just
make general recommendations or promote a technology license and then leave you
to figure out. We earn our clients’ confidence by prioritizing and solving
specific pain points that matter to customers without having to break the bank.



THE EXPERTISE


WE GET YOUR BUSINESS



Every company has its own objectives, opportunities, and challenges. Our role is
to help brands maximize their full potential and take the market by storm. You
could be an industry legend looking to uphold your elite position, a newcomer
that’s burst onto the scene experiencing exponential growth, or a steadfast
brand aiming to reinvent yourself. Whoever you are now and wherever you’re
headed next, we’re excited to go on the journey with you. We know the path—and
the bumps along the way—so let us help you navigate.

Because at the end of the day, the customer is our forever North Star and our
expertise really boils down to one thing: We make lives better…one interaction
at a time.










FAST FACTS

WE MANAGE OVER 2 BILLION CUSTOMER INTERACTIONS EACH YEAR.


22M



Robotic Automation
Transactions




55M



Back Office
Interactions




890M



Content
Moderation Pieces




720M



Phone Calls




54M



Social Media
Interactions




88M



Chats and
Messages



We’re virtually everywhere & anywhere.


100,000



Employees




15



Countries




30+



Languages




250+



Clients






LET’S GET TO IT.

LET US PROVE TO YOU HOW AN INNOVATIVE AND TAILORED SOLUTION CAN HELP YOU TAKE
THE NEXT STEP IN YOUR DIGITAL CX JOURNEY.

 * 1-866-ALORICA
   |
 * INFO@ALORICA.COM



 * Industries
   * Community
   * FinTech
   * Gaming
   * Health & Lifestyle
   * Marketplaces
   * Subscription
   * Tech


INSIGHTS



 * ALORICA’S FOCUS ON PEOPLE: DEI EDITION
   
   We take corporate social responsibility very seriously, which is why our
   Diversity, Equity, and Inclusion programs are so important. See why in this
   video.
   
   
   
   1 November, 2021


LATEST



 * LOCAL COMPANIES ARE STEPPING UP EMPLOYEE BENEFITS TO ATTRACT WORKERS
   
   Life and health insurance, plus 401K, an employee assistance program and
   tuition reimbursement, make it very lucrative to come to work for Alorica.
   
   
   
   10 November, 2021

 * Company
   * Our Leadership
   * Our People
   * Outcomes
   * Awards & Recognition
   * Corporate Social Responsibility
   * Diversity, Equity and Inclusion
   * Culture

 * Careers
   * North America
   * Latin America & The Caribbean
   * Asia-Pacific
   * Work-At-Home
   * Corporate
   * Join Us
   * Join Talent Network

 * Contact
   * Sales Inquiries
   * News Center
   * Accessibility
   * Request Accommodations (United States)
   * Diversity & Inclusion
   * Employee CCPA Notice
   * Contractor CCPA Notice
   * Equal Employment Opportunity Employer

© Copyright 2021 Alorica
 * Privacy Policy
 * Terms of Use

Alorica Inc. is the holding company of various direct and indirect subsidiaries
[read more]
 * Solutions
   * Contact Center as a Service
     * Alorica Analytics
     * Alorica Experiences Practice
     * Omnichannel
     * Virtual Assistants
     * Alorica Anywhere
   * Digital Transformation & AI
     * Alorica Automation
     * Automated Discovery
     * RPA/RDA
     * Agent Assist
   * Trust & Safety
     * Content Moderation
     * Fraud Prevention
     * Loan Servicing
   * Contact Center Operations
     * Customer Care
     * Technical Support
     * Back Office Operations
     * Financial Solutions
     * Revenue Generation
     * Geo Optimization
 * Industries
   * Community
   * FinTech
   * Gaming
   * Health & Lifestyle
   * Marketplaces
   * Subscription
   * Tech
 * Company
   * Our Leadership
   * Our People
   * Outcomes
   * Awards & Recognition
   * Corporate Social Responsibility
   * Diversity, Equity and Inclusion
   * Culture
 * Insights
   * Analyst Reports
   * Case Studies
   * White Papers
   * eBooks
   * Infographics
   * Videos
   * Blog
   * Fact Sheet
   * Outsourcing Glossary
 * News Center / Noticias
   * News
   * Press Releases
   * Blog
   * Local News
   * Noticias
 * Careers
   * North America
   * Europe
   * Latin America & The Caribbean
   * Asia-Pacific
   * Work-At-Home
   * Classroom2Career
   * Corporate
   * Alorica Talent Network
   * Our Leadership
   * Our People
   * Who is Alorica?
 * English (English)


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Transcript, press arrow keys to navigate.



 * Bot said:
   
   1 attachment.
   
   Sent at November 12 at 10:26 PM
   
   
   Bot attached:
   
   Hi, I’m Ava and I’m here to make your life just a little bit better!
   
   
   
   What can I help you with today?
   
   
   
   Here are some examples of things you can ask me:
   
   
   What does Alorica do?
   
   Who is Alorica CEO?
   
   How many sites does Alorica have?
   
   Finding a job at Alorica
   
   Work-at-Home information
   
   
   Sent at November 12 at 10:26 PM
   Just now
   
   
   


End of transcript

Connectivity Status: Connected
Suggested Actions Container: Is empty
Microphone off