faq.axs.co.uk Open in urlscan Pro
18.245.86.121  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Toggle navigation

 * AXS Mobile ID
 * AXS Official Resale
 * More Info & FAQs


TICKETS YOU TRUST, EVENTS YOU LOVE



AXS Mobile ID
and AXS Official Resale



WHAT IS AXS MOBILE ID?

AXS Mobile ID is a digital ticketing system, with tickets assigned directly to
fans attending.

This will now be the only customer admission method at venues including The O2
and the OVO Arena Wembley. It eliminates paper tickets and allows you to enter
events quickly with the scanning of the AXS or venue app.

AXS Mobile ID allows you to manage your tickets digitally, with the option of
transferring them easily amongst your party right up until show time.

--------------------------------------------------------------------------------




WHY HAS AXS MOBILE ID BEING LAUNCHED?

We’ve launched this brand new technology to give fans of live entertainment a
faster and fairer ticketing experience.

We’ve listened to customers asking for more to be done against unfair secondary
ticketing practices and AXS Mobile ID tickets come equipped with a dynamically
changing barcode system, which ensures that the tickets cannot be copied or
shared illegally on any other websites, emphasising AXS’ ongoing commitment to
combatting touts.

--------------------------------------------------------------------------------




HOW CAN I USE AXS MOBILE ID?


TAKE A MOMENT TO WATCH THE VIDEOS BELOW!

--------------------------------------------------------------------------------


DOWNLOAD THE AXS APP

Click the buttons below, to download the free AXS Tickets App. Please note, if
you already have the AXS App, please ensure it’s the most up to date version. If
you are travelling to a show from outside of the UK, you will need to change
your country setting in the download store to UK.



watch our detailed guide...


SET UP AXS ACCOUNT

Once installed, open the app and hit the main menu button. If you already have
an AXS Account, you can sign in with your existing details. Otherwise, tap on
'create account'.

Now that you've logged in, you can either purchase tickets or view previous
purchases in ‘MY EVENTS’.

watch our detailed guide...


GOING IN A GROUP? TRANSFER TICKETS!

Your mate's running late and you don't want to wait? You can transfer your
tickets in an instant.

Ticket recipients can enter the event using their own ticket, in their own time.
No need to hang around or miss the start of the show!

watch our detailed guide...


GET SCANNED & GET IN!

Open up your ticket in the app and head to the entrance. Our friendly door staff
will scan the digital barcode and you'll be inside in no time!

AXS Mobile ID refreshes ticket barcodes every 59 seconds and works even without
a wifi connection or a data signal.

If you have any questions at the event, head straight to the venue’s Box Office
where one of the team can help you.

watch our detailed guide...


WHAT IS AXS OFFICIAL RESALE?

We have launched a unique ticket resale platform in the UK, with iconic venues
The O2 and the OVO Arena Wembley the first two to partner and integrate with
their purchase flows. For the first time ever, tickets for sale using AXS,
including primary and secondary, will be visible to consumers at the point of
purchase in real time. It also eliminates confusion and removes fan anxiety as
to whether their ticket is actually valid for entry.

--------------------------------------------------------------------------------




WHY WAS AXS OFFICIAL RESALE LAUNCHED?

AXS Official Resale provides the option to resell tickets at face value with a
cap of no more than 10% above the price paid by fans.

This helps prevent ticket touting and help combat illegal counterfeiting. We
know that fans of live entertainment have been looking for a solution to these
issues for a long time.

--------------------------------------------------------------------------------




HOW CAN I USE AXS OFFICIAL RESALE?


TAKE A MOMENT TO WATCH THE VIDEOS BELOW!

--------------------------------------------------------------------------------


HOW TO SELL A TICKET

Can’t attend the show? Take the opportunity to put your ticket in the hands of
another fan with AXS Official Resale. Head to your AXS Account and follow the
simple steps to put your ticket up for resale.

watch our detailed guide...


HOW TO PURCHASE A RESALE TICKET

Want to attend a previously sold out show – we’re here to help! To see what
tickets are available on AXS Official Resale, go to the show of your choice on
AXS.com. There you’ll find all ticket options available – primary and resale
together in one place – all for a fair price!

watch our detailed guide...


FURTHER INFO & FAQS

This digital ticketing system is part of some exciting new ticketing procedures
being implemented for concerts at The O2 and the OVO Arena Wembley.

This simple and easy to use system has replaced the older, less flexible model
of the print at home PDF ticket. It is a real step forward for fans of live
entertainment – to find out all about it – see below!

GETTING STARTED


WHAT IS AXS MOBILE ID?

AXS Mobile ID is a digital ticketing system and the only admission method at The
O2 and the OVO Arena Wembley. It eliminates paper tickets and allows you to
enter events with a quick scan of your ticket on an app. AXS Mobile ID allows
you to manage your tickets digitally. In the future, it will also give you the
ability to sell and buy seats through AXS Official Resale endorsed by the
venues.


WHY WAS AXS MOBILE ID LAUNCHED?

AXS Mobile ID allows for convenience, flexibility and security. Fans can manage
tickets digitally and remain assured that all tickets are authentic and secure.
The move to AXS Mobile ID is designed to put tickets in the hands of fans, not
touts.


HOW DOES THE SYSTEM GIVE FANS SECURITY?

To alleviate the problems surrounding counterfeiting, all tickets are assigned
to individuals via AXS Mobile ID. This includes a dynamically changing barcode
system, which ensures that the tickets cannot be copied or shared illegally,
emphasising AXS’ ongoing commitment to combatting touts. By eliminating paper
tickets fans are guaranteed easy entry to the venue, either as a group or
individually, through simply scanning their app.


HOW DO I CREATE AN ACCOUNT FOR MY AXS MOBILE ID TICKET?

Visit AXS.com or the AXS app and click on ‘Sign Up’ at the top of the page. You
will be asked to enter some basic account information. After completing the
information, you are free to buy tickets and manage them in your account.

See our "How to" - Clips here.

You can also register using the AXS mobile app. The mobile app is compatible
with the latest versions.




WHAT IF I DON'T WANT TO USE AXS MOBILE ID?

AXS Mobile ID is the only delivery option available for The O2 or the OVO Arena
Wembley events.


HOW WILL I KNOW MY TICKETS HAVE BEEN DELIVERED TO MY ACCOUNT?

You will receive an email notifying you of the delivery.


CAN I ADD MY TICKET TO MY PHONE’S WALLET?

Due the nature of the ticket and it’s barcode that changes every 59 seconds, it
needs to be located in the AXS App.

ENTERING THE VENUE


HOW DO I GET INTO THE VENUE?

With AXS Mobile ID, your one of a kind barcode gets you into the venue quickly.

Please have your AXS Mobile ID barcode displayed via the AXS or venue app when
you approach the venue entrance, Wi-Fi is available at all entrances, but your
ticket will work without wifi in place.

Please do the following:

- Ensure you have the latest version of the app installed
- Have the UK region applied
- Have your phones date and time settings set to automatic
- Screen is set to maximum brightness.

Also - please do not take a screen shot of your ticket. For security, the bar
codes changes every 59 seconds.

Show your AXS Mobile ID ticket to the Guest Services Representative who will
scan it through a hand-held device and admit you to the venue.

Enjoy the show!


WHAT HAPPENS IF PEOPLE DO NOT HAVE THE ABILITY TO DOWNLOAD THE AXS APP OR HAVE A
SMART PHONE?

If you do not have a smart phone or your run out of battery, please head to the
venue box office with ID and booking confirmation.

Also, you can go to your AXS Account on a desktop computer and forward your
tickets to a friend with a smart phone and enter with them.


WHAT IF I LOSE MY PHONE / RUN OUT OF BATTERY?

Please visit the box office at the venue on show night.


WHAT ABOUT THE RECENT SYSTEM OF PUTTING NAMES ON TICKETS – HOW DOES THIS WORK
WITH AXS MOBILE ID?

As the AXS Mobile ID tickets are based on a person’s identity, the name of the
owner of the ticket automatically transfers once sold. Names are automatically
added, adding a layer of security.


DOES MY PHONE NEED TO BE ON LOCAL TIME?

Yes, to help ensure entry, please ensure your phone is set to the countries time
zone.


I’VE BOUGHT RESALE TICKETS THROUGH ANOTHER WEBSITE FOR A AXS MOBILE ID EVENT,
WILL I STILL BE ABLE TO ENTER?

AXS Official Resale is the only legitimate platform to purchase resale tickets
for shows at The O2 and the OVO Arena Wembley. If you purchase resale tickets
through other websites, you may be refused access to the venue.


WHY DO I NEED TO DOWNLOAD AN APP TO ACCESS MY TICKET?

We completely understand your apprehension. The technology provided through the
AXS app offers a secure and trusted ticketing experience. Any number of things
can happen to PDF or paper tickets. When you use the AXS app, you get a
revolving digital barcode that is not just a ticket, but is your identity and
allows you to enter events with a simple yet secure scan. We hope you find the
process easy and secure when it comes time for your event!

When you choose AXS Mobile ID as your ticket delivery method, you are choosing
the secure and trusted technology provided through the AXS app. When you use the
app, you get a revolving QR code that is not just a ticket - it's your event
identity and works to eliminate ticket fraud and theft. This code allows you to
enter events with a simple yet secure scan with or without an internet
connection. We hope you find it easy to use!

TRANSFERRING ON AXS MOBILE ID


TRANSFERRING YOUR SEATS

A seat transfer allows you to give each guest in your party their own entry
ticket digitally via AXS Mobile ID. With seat transfers, you no longer need to
worry about delivering the paper tickets to them in advance or meeting them
outside of the entrance to walk in together. There is no fee for transferring
seats and you are able to make unlimited transfers.

This is done simply through the AXS or venue app – and can be done right up to
the event (one hour after door time). Ideally though, this should be done before
you arrive at the venue.

By following the instructions below, you can transfer tickets simply and quickly
– leaving you to enter the venue with your guests to join you later.

For more information – please watch this video.

Following these instructions, your guests will be able to enter when they arrive
using their own AXS Mobile ID ticket. Make sure your friends have downloaded the
AXS App to be prepared!


CAN I CANCEL A TRANSFER?

It depends on whether the guests you are transferring to already have an AXS
Account. If they already have an account, the seats are transferred
instantaneously to their account, so you cannot cancel a transfer once you have
initiated it. If the people you are transferring to do not have an AXS Account
and do not pick up the tickets you have transferred, you can cancel a transfer.


HOW MANY TIMES CAN A TICKET BE TRANSFERRED?

There is no limit on how many times a ticket can be transferred.


ARE THERE ANY TICKETS THAT ARE NOT TRANSFERABLE?

There may be times where a block on transferability is requested by the promoter
– if this happens, this will be marked clearly at purchase stage.


I BOUGHT TICKETS AS A GIFT FOR SOMEBODY, HOW DO I GIVE THEM THESE TO THEM IF I
AM NOT ATTENDING THE EVENT?

You can select the transfer option in your account and send them the tickets
directly.


WHAT IF MY FRIENDS ARRIVE LATER THAN ME?

You can transfer the tickets with them in a few easy steps.


CAN I SHARE SCREEN SHOTS OF THE TICKETS WITH FRIENDS?

No – AXS Mobile ID tickets include an anti-tout mechanism that ensures the
tickets cannot be copied, as part of this, the bar code changes within the AXS
App every 59 seconds.


AXS OFFICIAL RESALE

We have introduced our fan-fair re-sale system – AXS Official Resale – this
enables you to sell your tickets if you can no longer attend and give you the
opportunity to buy tickets on a fair capped re-sale platform from other fans!
Please see below for more.


I HAVE MORE QUESTIONS

If the above has not answered a question for you, please contact us directly
HERE.

AXS OFFICIAL RESALE FAQS


WHAT IS AXS OFFICIAL RESALE AND HOW DOES IT BENEFIT FANS?

AXS Official Resale gives fans a safe, simple, and official way to buy and sell
tickets. If fans have tickets from AXS but can’t make it to an event, they can
sell their tickets at a fair price (no more than 10% above the price paid). If
they need seats for an event, they can be confident that all tickets from AXS,
even ones sold by other fans, are guaranteed to be authentic. We believe AXS
Official Resale will help prevent touts and inflated ticket prices while
providing fans with a secure way to buy and sell tickets for the most popular
events.

Resale tickets are available for many events and you’ll see them alongside
standard tickets on the seat map. All of your options – standard, resale, and
VIP – will appear in one spot, making it easier than ever to get the perfect
tickets for your must-see events.


WHY SHOULD I SELL TICKETS WITH AXS?

AXS Official Resale provides fans with the fastest, simplest way to sell tickets
they can no longer use for shows at The O2 & the OVO Arena Wembley. It’s also
the official place to sell tickets endorsed by the artist, team, or venue.

 * List tickets for sale straight from your AXS account
 * Reach thousands of potential buyers on the event’s main seat map
 * Lose the hassle of delivering tickets
 * Money paid to your designated account within 10 days of the show taking place
 * Remain completely anonymous


HOW DO I SELL TICKETS WITH AXS?

Listing your tickets for sale is simple:

 * Log in to your AXS account and click MY EVENTS in the toolbar
 * Find the event and tickets you want to list for sale and click SELL
 * Tick the boxes for the tickets you want to list for sale
 * Enter your selling price per ticket (Capped at a maximum of 10% above the
   price paid), the listing expiration date and time, and add any additional
   seat description
 * Click PREVIEW OFFER, then click CONFIRM OFFER and your seat will be posted on
   the event purchase flow within one hour.


WHAT IF I CHANGE MY MIND AND NO LONGER WANT TO SELL MY TICKETS?

If you’ve changed your mind about selling your ticket, and no longer want to
list for sale, simply go to your account, locate the ticket and remove from
listing with one simple click. You’ll then receive an email confirming your
tickets are no longer listed for sale.


WHEN DOES A LISTING EXPIRE?

It’s up to you! When listing tickets, you decide how long your listing will be
available for others to buy. They can be listed with AXS Official Resale until
One hour after event start time – following this time they’ll be automatically
taken off sale. Please note: the event start time is subject to change and
published times are for guidance only.


WHEN CAN TICKETS BE LISTED FOR SALE WITH AXS?

Tickets can be sold on AXS Official Resale once released into your account (this
time can vary between a few days from an event going on sale to closer to the
event). They can then be sold right up until one hour after doors open, giving
both sellers and buyers flexibility in the resale market.


CAN I SELL MY TICKET IF IT ISN’T FOR AN EVENT AT THE O2 & THE OVO ARENA WEMBLEY?

Not at this time, but we are looking to open up the technology to all venues and
promoters so that this option is available for all our events.


HOW WILL I RECEIVE PAYMENT FOR TICKETS I’VE SOLD?

Add your bank or PayPal account details to your MyAXS account.

UK customers, you’ll need to follow these steps:

- Sign into your MyAXS account
- Go to ‘Selling Info’ in UK section
- Click on the ‘Account Type’ pull down and chose Bank Account
- Add the Branch Sorting Code and Account Number

If you’re from outside the UK or do not have a UK bank account, you’ll need to
follow these steps:

- Sign into your MyAXS account
- Go to ‘Selling Info’ in UK section
- Click on the ‘Account Type’ pull down and chose PayPal
- Add the email address of your PayPal account.
- If you do not have a PayPal account, please click here

Once added, your payment will reach your designated bank or PayPal account
within 10 days after the event date.


WHY DO I NOT RECEIVE PAYMENT UNTIL AFTER THE EVENT?

This is due to the checks we need to have in place around fraud protection.


WHY IS THERE A 10% CAP?

We are introducing what we think is the most pragmatic solution to the resale of
tickets. We appreciate that fans who have bought tickets but cannot attend the
show for whatever reason will want to sell their tickets and that they may have
incurred some costs during the purchase process.

We think it is fair that they are able to recoup at least some of that outlay.
Also, we think a 10% cap does not provide enough of a margin to satisfy the
cynical and determined ticket tout and in doing so will take the incentive away
from bulk buying tickets for resale.

We are committed to combatting touting issues and the exploitation of real music
fans and believe that we have taken a big step towards achieving these goals.


I BOUGHT MY TICKET FROM ANOTHER TICKETING PROVIDER; WILL I STILL BE ABLE TO SELL
IT ON AXS OFFICIAL RESALE?

We are currently on-boarding all ticketing companies in the primary ticketing
marketplace to be able to sell on AXS Official Resale. Choosing to adopt AXS
Mobile ID will extend the security of purchasing resale tickets to all show
attendees.


BUYING TICKETS

Tickets for events can be purchased via AXS.com, the AXS app or the venue’s
website and app. Go to the event you’d like to purchase tickets for and on that
event page, both primary and resale tickets will be clearly marked.


I AM STRUGGLING TO PURCHASE RESALE TICKETS – THE SYSTEM KEEPS BLOCKING MY
PURCHASE?

You have to match the number of tickets put up for sale by the seller. Sometimes
the seller may request that all tickets are sold in one order, other sellers may
be happy to sell (for example) 4 tickets one by one.

Also, you can only buy from one resale listing at a time per transaction.
Therefore, there could be tickets listed for resale next to each other, but
listed by different sellers. In this instance, you will need to make two
separate bookings.


WHAT IF THE EVENT IS SOLD OUT OF STANDARD TICKETS?

With AXS Official Resale, you always have a way to see the show or game. For an
event that is “sold out,” keep checking the event page for tickets listed for
sale by other fans. Resale tickets are available 24 hours after tickets first go
on sale to the general public right up to the day of the event. You’ll see
resale tickets on the seat map alongside any standard tickets that are
available. Standard tickets are shown in blue, and resale tickets are shown in
orange. This gives fans the best opportunity to see what’s available – all in
one place – for a fair price.


HOW WILL I KNOW IF MY PURCHASE WAS SUCCESSFUL?

You’ll receive a confirmation email soon after purchase, and you’ll get another
email as soon as the tickets are delivered to your AXS account and ready to view
in the app. Please keep an eye on your junk folders.


CAN I CONTACT THE BUYER DIRECTLY?

No – AXS handles payment and delivery so buyers and sellers remain completely
anonymous. Buyers get tickets delivered straight to their AXS account, and
sellers are transferred their money through AXS


WHY CAN’T I SELL MY TICKET?

Your ticket may not be available for AXS Official Resale. This could be due to
the promoter requesting the show is unavailable for resale, the ticket is for a
VIP club / lounge or your ticket is priced as a special offer. If you’re buying
for a show at a venue that isn’t The O2 or the OVO Arena Wembley, AXS Official
Resale currently isn’t available for your ticket.


I HAVE MORE QUESTIONS

If the above has not answered a question for you, please contact us directly
HERE


© 2022 AXS  |   All Rights Reserved.  |   Privacy  |   Terms & Conditions