customerleadershipcouncil.com Open in urlscan Pro
2606:4700::6812:d42  Public Scan

Form analysis
0 forms found in the DOM

Text Content

 * Login
 * Apply to Join

 * Members
   * Dashboard
   * Member Connections
   * Content Library
   * Benchmarks
 * Events
 * Sponsor
 * Critical Issues
 * About

Select Page
 * Members
   * Dashboard
   * Member Connections
   * Content Library
   * Benchmarks
 * Events
 * Sponsor
 * Critical Issues
 * About
 * Login
 * Apply to Join


INSPIRE AND BE INSPIRED
BY LEADERS IN CUSTOMER ENGAGEMENT

Gain year-round access to innovative ideas, a peer network of experts and
real-world solutions to challenges.

Learn About Membership



CONNECT WITH THE BRIGHTEST MINDS IN CUSTOMER ENGAGEMENT




2024 CRITICAL ISSUES

Each year, members of Frost & Sullivan’s Customer Engagement Leadership Council
vote on the most important issues facing the customer service industry in their
region of the globe. The Council consists of highly dedicated, team-oriented and
visionary leaders in customer service, customer experience, operations and
marketing who believe in empowering people and enriching lives through their
businesses.



The annual Critical Issues become the key areas of focus for member discussion
and Council events throughout the year. Programming that focuses on these issues
is designed to equip members with the tools and strategies they need to navigate
current industry challenges and prepare for the future as well, with the end
goal of positioning their organizations for ongoing success.

See below for the issues that members voted to prioritize in 2024. Addressing
these issues via Virtual and In-Person Events, Interactive Discussions,
Executive Briefs and more will form the foundation of member learnings and
experiences in the coming year, but anyone in the industry will benefit from a
close reading of the challenges below.

LEVERAGING EVOLVING TECHNOLOGIES

THE EVOLUTION OF CUSTOMER EXPECTATIONS

KEEPING PACE WITH HEIGHTENED DEMANDS IN THE CUSTOMER JOURNEY

COMPETING ON EMPLOYEE EXPERIENCE

LEADERSHIP IN AN EVOLVING CONTACT CENTER ECOSYSTEM

MAPPING ROOT CAUSE FOR PROACTIVE SOLUTIONS

EXPLORE ALL CRITICAL ISSUES


ATTEND SITE TOURS, IN-PERSON & VIRTUAL EVENTS

Connect monthly with peers from a wide range of industries and functions to
share insights and solve real-world problems with proven strategies. A balance
of in-person and virtual events throughout the year gives you access to deep
discussions so you can build your expertise and deepen your professional
relationships.

VIEW CALENDAR OF EVENTS


"THE COUNCIL IS TRULY ONE OF THE MOST VALUABLE ORGANIZATIONS I BELONG TO."

— Robert GoFourth, BlueCross BlueShield of North Carolina


"THE DIVERSE MEMBER COMMUNITY PROVIDES FIRST-HAND INSIGHT INTO HOW COMMON
PROBLEMS ARE SOLVED ACROSS MULTIPLE INDUSTRIES."

— Jerry L., Media & Entertainment Company


"BEING A MEMBER HAS HELPED ME PROFESSIONALLY. ENGAGING WITH OTHER CX LEADERS I
AM ABLE TO PUT MY OWN CHALLENGES IN PERSPECTIVE AND HELP MY COMPANY SEE THINGS
DIFFERENTLY, (BOTH OUR STRENGTHS AND OUR NEEDS FOR IMPROVEMENT)."

— Raquel McCarthy, Replacements, Ltd.


"THE COUNCIL ALLOWS ME TO SOLICIT AND PASS ON FEEDBACK TO MY EXECUTIVE TEAM THAT
I CAN GATHER FROM DIRECT DISCUSSIONS WITH SENIOR LEADERS FROM TOP FIRMS."

–Tom Farrell, Medium Enterprise Computer Services Company


ACCESS EXPERT INSIGHTS & RESEARCH

Gain 24-7 access to a rich knowledge base of timely, relevant and important
research, presentations and executive summaries focused on a wide range of
Customer Engagement critical issues. Armed with these expert insights, you’ll be
poised to navigate the rapid changes in customer engagement with confidence.
JOIN TO GAIN ACCESS


EXTEND VALUE TO YOUR INTERNAL TEAMS ONLINE

Leveraging the power of a robust online platform for connection and education,
you and select members of your executive team can network with peers around the
world, accelerate your learning and pass along value to your internal teams.




READY TO BE A CHAMPION FOR THE FUTURE OF CUSTOMER ENGAGEMENT IN YOUR
ORGANIZATION?

See how The Customer Engagement Leadership Council works.


HOW TO JOIN

The Customer Engagement Leadership Council is accepting applications for
membership. Complete the form below and a member of our team will contact you to
share more about the incredible value of the Customer Engagement Leadership
Council.

Apply to Join


OFFICE LOCATION

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA


EMAIL

councils@frost.com

Copyright © 2023 Frost & Sullivan. All Rights Reserved. Privacy Policy & Terms
of use.



X

╳