dhl-parcel-deliveryery.bereadyinc.com Open in urlscan Pro
2606:4700:3037::ac43:b82b  Malicious Activity! Public Scan

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Text Content

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Accessibility Company Details Terms of Use Privacy & Cookies


2023© DHL eCommerce (Singapore) Pte. Ltd. All rights reserved.

Accessibility

Our site was created to meet the latest WCAG standards.

What is Web Accessibility?

The aim of accessibility is to make websites usable by people of all abilities
and disabilities. This requires websites to be designed in such a way that all
users have equal access to information and functionality.

What Accessibility Standard does DHL use?

DHL has built its customer websites according to Web Content Accessibility
Guidelines (WCAG) 2.0. Level AA and ARIA compliance standards have been followed
in the DHL website’s HTML and CSS code.

Read Web Content Accessibility Guidelines (WCAG) 2.0

Company Details

Company name:

DHL ECOMMERCE (SINGAPORE) PTE. LTD.

Company Registration Number

199408215E

Address:

150 Beach Road

# 11-01 Gateway West

Singapore 189720

Contact Number:

+65 6879 8000

Terms Of Use

On this page, you will find DHL website terms and conditions.Please note that
different terms and conditions may apply in certain countries.

The terms and conditions of use of this website are as follows:

Copyright

The copyright in this publication is owned by DHL eCommerce (Singapore) Pte.
Ltd.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject
to the following conditions:

 * The material may be used for information and non-commercial purposes only
 * It may not be modified in any way
 * No unauthorized copy is made of any DHL trademark
 * Any copy of any portion of the material must include the following copyright
   notice:

   Copyright © DHL eCommerce (Singapore) Pte. Ltd. All Rights Reserved.

Trademarks

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’,
‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’,
‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL
Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are
trademarks of DHL International GmbH or any other company of Deutsche Post DHL
group, registered in at least one jurisdiction. No license to use any of these
trademarks is given or implied. These trademarks may not be copied, downloaded,
reproduced, used, modified or distributed in any way (except as an integral part
of an authorized copy of material appearing in these web pages, as set forth in
the previous section paragraph) without prior written permission.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable
to answer every comment individually. DHL will be free to use and act on any
information you submit.

Use of Interactive Features on this Site

For your convenience, DHL may provide interactive features on this site, such as
access to tracking and user comments. You are authorized to use these features
solely for the purposes specified and for no other purposes.

Accuracy of this Site

These web pages may contain inadvertent inaccuracies or typographical errors.
These will be corrected at DHL’s discretion, as they are found. The information
on these web pages is updated regularly, but inaccuracies may remain or occur
where changes occur between updates. The Internet is maintained independently at
multiple sites around the world and some of the information accessed through
these web pages may originate outside of DHL. DHL excludes any obligation or
responsibility for this content.

Viruses

DHL makes all reasonable attempts to exclude viruses from these web pages, but
it cannot ensure this exclusion and no liability is accepted for viruses. Please
take all appropriate safeguards before downloading information from these web
pages.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an
"as is" basis. DHL, to the fullest extent permitted by law, disclaims all
warranties, whether express, implied, statutory or otherwise, including but not
limited to the implied warranties of merchantability, non-infringement of third
parties rights and fitness for a particular purpose. DHL, its affiliates and
licensors make no representations or warranties about the accuracy,
completeness, security or timeliness of the services, content or information
provided on or through this website or DHL systems. No information obtained via
the DHL systems or website shall create any warranty not expressly stated by DHL
in these terms and conditions.


Some jurisdictions do not allow limitations of implied warranties, so the
limitations and exclusions in this section may not apply to you. If you are
dealing as a consumer, these provisions do not affect your statutory rights that
cannot be waived, if any. You agree and acknowledge that the limitations and
exclusions of liability and warranty provided in these terms and conditions are
fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or
licensors or any third parties mentioned in DHL website be liable for any
incidental, indirect, exemplary, punitive and consequential damages, lost
profits, or damages resulting from lost data or business interruption resulting
from the use of or inability to use DHL website and DHL systems, services,
content or information whether based on warranty, contract, tort, delict, or any
other legal theory, and whether or not DHL is advised of the possibility of such
damages. Without limiting the foregoing, to the extent permitted by applicable
law, you agree that in no event shall DHL's total liability for any damages
(direct or otherwise) or loss regardless of the form of action or claim, whether
in contract, tort or otherwise, exceed EUR 100. To the extent permitted by law,
the remedies stated for you in these terms and conditions are exclusive and are
limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services
mentioned in these web pages are subject to DHL’s terms and conditions of
carriage. Since these may vary depending on location of the country of origin of
the shipment, please contact the nearest DHL service center to obtain a copy of
the local terms and conditions. Not all of DHL’s products and services may be
available in every country.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to
be confidential and will not be disclosed by DHL to any third party except as
may be required for the provision of the services.

Privacy & Cookies

Privacy Notice

Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process.

In the following, we explain what information DHL global collects when you visit
our website and how this information is used.

Personal Data

Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.

Who is Responsible?

This Privacy Notice applies for the data processing carried out by: Deutsche
Post AG


If you have queries with regard to the processing of your personal data, please
contact the Data Protection Officer. The Data Protection team is also available
to help with information requests, take suggestions or handle complaints.


Data Protection Officer for DHL


Gabriela Krader, LL.M

Deutsche Post AG

Corporate Center - 524

53250 Bonn


Contact Data Protection

What Are the Purposes of and the Legal Basis for the Processing of Personal
Data? / What Are the Controller's or Third Party's Legitimate Interests?

Visiting our Website

DHL is committed to preserving the privacy of users of our websites. When you
visit our web pages, our web servers always temporarily save for connection and
set up and security purposes the connection data of the computer connecting to
our site, a list of the web pages that you visit within our site, the date and
duration of your visit, the IP address of your device, the identification data
of the type of browser and operation system used as well as the website through
which you linked to our site. Additional personal information such as your name,
address, telephone number or e-mail address is not collected unless you provide
this data voluntarily, e.g. while completing an online contact form, as part of
a registration, survey, competition, fulfillment of contract or an information
request.

The legal basis for the processing of the aforementioned data categories is Art.
6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the
said purposes, in particular to guarantee security and a smooth connection
setup, we have a legitimate interest to process this data.

The web tracking data will be stored for a period of 36 months and then
automatically deleted. Furthermore we are using cookies, tracking-tools and
targeting measures. You will find more details hereto below "Use of Web
Tracking", "Use of Cookies".

As far as you have enabled geo localization functions in your browser,
respectively in your operating system we will use this data to offer you
location-based services (e. g. location of the nearest branch, packing station
etc.). We will not use this data for any other purpose. If you disable this
function your data will be deleted in due time.

Performance of a Contract

For contractual reasons, we also need personal data to provide our services and
comply with the obligations arising from contractual agreements concluded with
you. This data is used e. g. for performing a (shipment) contract, managing
customer data, handling payments and, as the case may be, assessing
creditworthiness. Certain shipment data will also be provided to the authorities
of the country of transit or destination for customs and tax clearance or for
security screening, as required by the laws of such country. The information
provided would usually include: shipper name and address, receiver name and
address, description of the goods, number of pieces, weight and value of
shipment.

The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the
performance of a contract to which you are a party.

Further information on data protection in specific services and products is
available at the relevant Customer Portal.

Processing for Advertising Purposes

If you are an existing customer of a Deutsche Post AG entity, your postal data
(e.g. name, address) will be processed to contact you in order to provide you
with the latest information about our offers, news, products and services. Apart
from an existing consent, we will process your e-mail address exclusively in
order to provide you with information regarding Deutsche Post AG own and similar
products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The
processing of customer data for own direct marketing purposes is regarded as
carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your
right, simply get in touch with us by using the contact details mentioned under
"Who is Responsible".

If you register for one of our newsletters, we are entitled to use your e-mail
address for this purpose. You may unsubscribe from the newsletter at any time by
clicking the relevant link at the bottom of the newsletter.

In case you file an objection or unsubscribe from our newsletter services the
respective data will be blocked, respectively deleted and no longer be processed
for such purposes.

Online Presence and Website Optimization

We use tracking software to determine how many users visit our website and how
often. We do not use this software to collect individual personal data or
individual IP addresses. The data are used solely in anonymous and summarized
form for statistical purposes and for developing the website.

Use of Cookies

"Cookies" are small files that enable us to store information related to your
device and you, the user, specifically, while you visit one of our websites.
Cookies help us to determine how frequently our internet pages are accessed as
well as the number of users. And they help us configure our offers so that they
are as convenient and efficient as possible for you.


On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to
optimize our website and to guarantee and convenient and undisturbed user
experience. These cookies are stored exclusively for the duration of your visit
to our internet pages. They are automatically deleted when you close your
browser.


In addition, we use "persistent cookies" for retaining information about
visitors who repeatedly access one of our internet pages. The purpose of using
cookies is to be able to offer you optimal user guidance as well as to
"recognize" you and thus be able to present (as much as possible) diversified
internet pages and new contents during repeated use.


Generally, we do not create an individual profile of your online activities. The
content of a persistent cookie is limited to an identification number. Name,
email address, IP address, etc., are not saved on the majority of our sites.


Table of Cookies and Categories

Categories

We have provided details of all cookies used on this websites in the table
below.

All cookies in this table have been categorized according to 4 numbered groups.
Please note that cookies can belong to more than one category.

The categories are as follows:

¹ Strictly Necessary: These cookies are essential in order to enable you to move
around the website and use its features. Without these cookies, services you
have asked for cannot be provided. As already stated above, this is based on
Art. 6 (1) f) GDPR.

² Performance: These cookies collect information about how visitors use a
website, for instance which pages visitors go to most often. These cookies don’t
collect information that identifies a visitor. All information these cookies
collect is aggregated and therefore anonymous. It is only used to improve how a
website works.

³ Functionality: These cookies allow the website to remember choices you make
and provide enhanced, more personal features. For example, these cookies can be
used to remember and store the last tracking number that you entered when using
a tracking application. Information these cookies collect may be anonymized and
they cannot track your browsing activity on other websites.

4 Targeting or Advertising: These cookies are used to deliver adverts more
relevant to you and your interests. They are also used to limit the number of
times you see an advertisement as well as helping measure the effectiveness of
an advertising campaign. They are usually placed by advertising networks with
the website operator’s permission.

List of Cookies

You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE

We embed videos using YouTube’s privacy-enhanced mode. Some of these videos are
from our official YouTube channel.

This mode may set cookies on your computer once you click on the YouTube video
player, but YouTube will not store personally-identifiable cookie information
for playbacks of embedded videos using the privacy-enhanced mode. To find out
more, please visit YouTube's embedding videos information page

Additional Information

Sharing Tools: Third Party Cookies

DHL now uses embedded ‘share’ buttons on its websites. These make it easy for
visitors to bookmark and share content through their favorite social networks.
When you click on one of these buttons, a cookie may be set by the service you
have chosen to share content through. DHL does not control the use of these
cookies and you should therefore check the relevant third party’s website for
more information. The ‘share buttons’ are provided by AddThis. For more
information about their data collection practices, please take a look at the
AddThis Privacy Policy


Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have
been set that are not related to DHL. When you visit a page with content
embedded from, for example, YouTube or Vimeo, these service providers may set
their own cookies on your web browser. DHL does not control the use of these
cookies and cannot access them due to the way that cookies work, as cookies can
only be accessed by the party who originally set them. You should check the
third party websites for more information about these cookies.

How to Manage Cookies / Right to Object and to Opt-out

Using our products and services without cookies is also possible. In your
browser, you can deactivate the saving of cookies, limit them to particular
websites, or set the browser to notify you when a cookie is sent. You can also
delete cookies from your PC hard drive at any time (file: "cookies"). Please
note that in this case you will have to expect a limited page presentation and
limited user guidance.

Most web browsers allow some control of most cookies through the browser
settings. To find out more about cookies, including how to see what cookies have
been set and how to manage and delete them, visit: All About Cookies

For further EU-specific advice on cookies and the various opt out options
available to you, you can also visit the following website: Your Online Choices

You can choose to opt out of some or all of the advertising cookies set on your
PC by visiting the Network Advertising Initiative (NAI) website

Please remember that if you delete your cookies, or use a different browser or
computer you will need to set your opt-out status again.

Please note that it is not technically possible to detect the Opt-Out if you
delete the cookies from your browser.

Jobs and Career at Deutsche Post and DHL

Career opportunities within Deutsche Post DHL Group are as diverse as our teams
all over the world. With approximately 510,000 employees in over 220 countries,
we connect people, improving their lives. If you would like to apply for one of
our open jobs you will find more information, also on data protection, here.

Will My Data Be Passed on

DHL does not share, sell, transfer or otherwise disseminate your personal data
to third parties and will not do so in future, unless required by law, unless
required for the purpose of the contract or unless you have given explicit
consent to do so. For instance, it may be necessary to pass on your address and
order data to our contractors when you order products. Further information on
data protection in specific services and products is available at the relevant
Customer Portal.


External service providers that process data on our behalf are contractually
obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains
responsibility for safeguarding your information in such circumstances. The
service providers follow the instructions of DHL, and this is guaranteed by
technical and organizational measures, as well as by means of checks and
controls.

What Are My Data Subject's Rights?

Apart from the right to obtain you have the following rights:

 * You can request information as to what personal data is stored
 * You can request that we correct, delete or block your personal data provided
   these actions are permitted by law and in compliance with existing
   contractual conditions.
 * You can request to receive personal data you have provided in a structured,
   commonly used and machine-readable format.
 * You may lodge a complaint with the supervisory authority. To find your
   competent data protection authority, please click here.

Right to object

The right to object applies for all processing of personal data which is based
on Art. 6 (1) f) GDPR.

To exercise your right, simply get in touch with us by using the contact details
mentioned under "Contact".

How About Data Security

DHL takes all of the necessary technical and organizational security measures to
protect your personal data from being lost or misused. For instance, your data
is saved in a secure operating environment which is not accessible to the
public. In certain cases, your personal data is encrypted by Secure Socket Layer
technology (SSL) during transmission. This means that an approved encryption
procedure is used for communication between your computer and the DHL servers if
your browser supports SSL. Should you wish to contact DHL by e-mail, we would
like to point out that the confidentiality of the information sent cannot be
guaranteed. The contents of e-mail messages can be read by third parties. We
therefore recommend you send us confidential information only by post.

Where Do I Find Service Specific Information Regarding the Processing of
Personal Data?

Further information on data protection in specific services and products is
available at the relevant Customer Portal.

Product and Portal Specific Information

In this section you will find links to DHL product and portal related privacy
information.

For further information on Portal click here.

Changes to Privacy Notice

DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.


This statement was last updated on 22 May 2018.

DPDHL Privacy Policy

The DPDHL Data Privacy Policy regulates the Group-wide standards for data
processing with a special focus on so-called third country transfers, meaning
transfers of personal data to countries outside the EU, which do not have an
adequate level of data protection. If you are interested in learning more about
the DPDHL Data Privacy Policy, please use the following link:

Summary DPDHL Privacy Policy

DHL Information Services

ISO Certificate CBJ 2016

ISO Certificate PRG 2015

Local Privacy Notice

Alert on Fraudulent Emails

As the leader in international shipping, the DHL brand is known around the
world. DHL takes protecting our customers and their sensitive information
seriously. Therefore, we strongly encourage you to be on the alert for
fraudulent emails sent by malicious third parties falsely claiming the DHL brand
and name. These unauthorised emails often bear images such as official-looking
logos to mislead recipients.

False Payment Notice

In most cases, these emails solicit for payment to be made by online shoppers
for the delivery of consumer goods purchased over the Internet.

Please be advised that DHL does not request direct payment from online
consumers. DHL only collects money due for shipping arrangements made between a
consigner and a consignee.

A receiver is still obligated to pay shipping, customs, VAT or similar charges,
where these are properly payable at the time of delivery. DHL accepts no
responsibility for any costs, charges or payments incurred as a result of
fraudulent activity.

SPAM

If you receive an email requesting you to open an email attachment in order to
confirm a delivery by DHL, this email is fraudulent and the attachment may be a
computer virus.

Phishing

You should be wary of emails appearing to be from DHL, but requesting personal
information such as username, passwords, bank account or credit card details.
These phishing emails might include links that direct you to a spoofed website
or online form where you are asked to enter personal information.

If a link appears suspicious, please do not click on it.

In general, DHL recommends not opening attachments or clicking on links in
emails identified as being “from” DHL, if one or more of the following is the
case:

 * You are not doing business with DHL
 * The email is asking for personal or confidential information
 * The email contains suspicious-looking links or attachments
 * You are instructed to open an attachment for more details, including the
   tracking number
 * The email does not come with a valid tracking number

If you receive a questionable email containing a tracking number, please verify
it at our website athttps://ecommerceportal.dhl.com/track.Simply enter the
number into the “Track Your Shipment” box. If there is no result returned, it is
not a valid tracking number and the email referencing it has not been sent by
DHL.

For more information or to report fraud, kindly visit

www.logistics.dhl/sg-en/home/footer/fraud-awareness.html. If you have further
queries, please contact our customer service center @ 1800 285 8888.


 * Bahasa Malaysia
 * English
 * Tiếng Việt
 * ภาษาไทย
 * 中国（简体）
 * 日本語