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WELCOME TO SERVICE CLOUD CAMPFIRES

Learn how Service Cloud can transform your business



What is a Campfire?




Service Campfires are no-cost, hands-on workshops designed to provide you with
the experience to easily optimize your customer service operation in the cloud
without writing any code! Learn the key building blocks, basic configuration,
and best practices that will help you unlock the power of Service Cloud
features, and do this all while gathering with other customers and propects who
are also exploring how to easily connect with their customers. Find more details
of the different kinds of campfires we offer below...

 




VIRTUAL CAMPFIRES

Accelerate Agent Productivity

Deliver great service from anywhere. Give agents a holistic view of every
customer, whether they’re in the contact center or working remote.

NEW!

Appointment Assistant

Understand how you can use and configure Appointment Assistant to create a
unique, tailored customer experience in your organization.

Knowledge

Help your customers find the answers they need across any channel and empower
your agents with the best answer to customer questions.

Service Automation & Flow

Build visual experiences that efficiently guide customers and employees through
your business processes.

Service Cloud Voice

See how you can transform your call center with proactive and personalized
service. Bring the power of AI to your phone calls. Simplify purchasing, setup,
and rollout of your contact center telephony with Amazon Connect integrated out
of the box with Service Cloud Voice.

Popular!

Experience Cloud Campfires

Create compelling, personalized self service sites, portals, and mobile apps
using Experience Cloud.

Popular!

Field Service

Equip your team with AI-powered scheduling, resource optimization, guided safety
protocols, van inventory, knowledge articles, and more.

Einstein Bots

Our team of specialists will guide you through the best practices of an Einstein
Bot, from planning & design, you can leverage CRM data to help deliver amazing
customer service, by automating simple FAQs and common workflows with
intelligence.

Digital Customer Service

Make sure your customers can contact you the way they want over the channels
they use most in their everyday life.

Salesforce Scheduler

Create a personalized experience by scheduling customer appointments—in person,
or by phone or video—with the right person at the right place and time.









UPCOMING HANDS-ON EVENTS AND WEBINARS







June 16, 2022 9:30am-3pm MT

** IN-PERSON EVENT - DENVER, CO **

Service Automation & Flow (morning) & Digital Engagement (afternoon) Register
Here




June 21, 2022 11am-12:30pm PT/2pm-3:30pm ET

Service Cloud Voice Setup Experience Register Here




June 23, 2022 11am-12:30pm PT/2pm-3:30pm ET

Build Loyalty with Appointment Updates and Flexible Scheduling Register Here




June 28, 2022 9am-4:30pm ET

** IN-PERSON EVENT - ATLANTA, GA **

Schedule, Dispatch, and Optimize Your Field Technicians with Salesforce Field
Service Register Here




June 28, 2022 11am-1pm PT/2pm-4pm ET

Drive Service Automation with Flows Register Here




June 29, 2022 9am-4:30pm ET

** IN-PERSON EVENT - ATLANTA, GA **

Service Automation & Flow (morning) & Digital Engagement (afternoon) Register
Here




June 30, 2022 11am-12:30pm PT/2pm-3:30pm ET

Scale Your Customer Service Teams by Leveraging a Knowledgebase Register Here




July 12, 2022 11am-1pm PT/2pm-4pm ET

Accelerate Agent Productivity Register Here




July 12, 2022 9am-4:30pm PT

** IN-PERSON EVENT - SAN FRANCISCO, CA **

Service Automation & Flow (morning) & Digital Engagement (afternoon) Register
Here




July 14, 2022 11am-1pm PT/2pm-4pm ET

How to Scale Your Customer Service with Bots Register Here




July 19, 2022 11am-1pm PT/2pm-4pm ET

Set up Virtual and In-Store Appointments with Salesforce Scheduler Register Here







ONGOING:

Hands-On with Experience Cloud | Register Here







 






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