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Final Week - Up To 50% Off The Goldsmiths Sale - Shop Now
Free Next Day Delivery until 9PM, 7 Days a Week*
Up to 3 Years Interest Free Credit Available - More Details
Free Gift with Selected Watches over £1000
20% Off Selected Wedding Rings
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 1. Home
 2. Privacy Policy


PRIVACY: OUR PROMISE TO YOU

At the Watches of Switzerland Group, we aim to build long-lasting relationships
with our clients, based on trust and respect. When you visit or talk to us
online or in person, we collect personal information which we use and share as
necessary to manage our business efficiently and legally. We also use it to
gradually get to know you and build our relationship. This in turn allows us to
give you a truly personalised experience wherever, whenever, and however you
interact with us – and rest assured that we never sell your personal
information.



Our Privacy policy explains how we use your personal data. Most of the
information in it will be exactly as you’d expect of a privacy policy, but we’ve
highlighted a few sections with a symbol to indicate a few things you may not
already know and which we’d suggest you read.

The policy was most recently updated in September 2024.

If you’re looking for information about our Group’s internal approach to data
protection and cyber security, please refer to the Data Protection and
Information Security statement on our corporate website.


THE WATCHES OF SWITZERLAND GROUP PRIVACY POLICY

WHO ARE ‘WE’, AND WHO CONTROLS YOUR PERSONAL DATA?

In this policy, ‘we’, ‘our’, ‘our group’ or ‘Watches of Switzerland’ means The
Watches of Switzerland Group including subsidiaries, affiliates, and joint
ventures. Our registered address is Aurum House, 2 Elland Road, Braunstone,
Leicester, LE3 1TT.

At the time of writing, our group comprises Goldsmiths, Mappin and Webb, Watches
of Switzerland, our Monobrand Boutiques and Hallmark Claims Service. It includes
Mayors, Betteridge and Analog: Shift in the USA, and these are covered by our US
privacy policy, which you can find on each of the respective websites. You can
always find up to date information about our Group on our corporate website.

Under UK data protection law, the legal entity that controls client personal
data for our Group is The Watches of Switzerland Company Limited, which is
registered as a ‘data controller’ with the information commissioner’s office
(ICO). In Ireland, the data controller is WOSG (Ireland) Ltd.

In respect of Hallmark Claims service, we act as a ‘data processor’ for our
insurance partners. If you are a Hallmark client, the data controller will be
your insurer, to which you should direct any queries or requests about your
personal data in the first instance.

DATA PROTECTION LAW

When we refer to ‘data protection law’ in this policy, we mean the law that
currently applies in the UK and Europe: The UK Data Protection Act 2018 and its
local equivalents, the General Data Protection Regulation (‘GDPR’) and UK GDPR,
The Privacy and Electronic Communications Regulations, and all applicable
supporting law and regulation.

HOW TO CONTACT US

If you have any concerns about how Watches of Switzerland handles your personal
information, you can contact our Data Protection Officer at DPO@thewosgroup.com.
To exercise any of your data protection rights, please contact our Client
Experience team.

THE PERSONAL INFORMATION WE HOLD ABOUT YOU AND WHERE IT COMES FROM

We collect personal information about you whenever you interact with us in
person or online. Some of this comes directly from you and is as you would
expect, while some is collected indirectly over the course of your relationship
with us, as set out below

Getting To Know You

We aim to get to know you well and build up a picture of who you are, what you
like and what interests you, so that we can give you a truly personal experience
every time you interact with us. To do this, we collect information from the
conversations we have in our showrooms, at formal or informal social events, and
when chatting with our showroom colleagues via messaging, social media, email,
or over the phone.

This includes practical information like food or drink preferences or allergies
and any additional needs you may have when you visit our showrooms, as well as
your favourite brands, personal style, and items you’re interested in. If you’re
already a watch enthusiast or collector, we’ll keep a note of anything you tell
us about your collection and the pieces you have or aspire to. We also make a
note of things you tell us about yourself, your lifestyle, family, hobbies and
interests, work, and aspirations or achievements. Sometimes we might add to this
with information from social media, for example if we hear of any special work
or personal achievements. We will also note birthdays, anniversaries and other
significant dates or events that you mention are coming up for you or family
members.

We use all this to give you a personalised service, suggest items you might like
and events we think you’ll enjoy, celebrate life’s milestones with you and give
you the unique client experience on which we pride ourselves.

We don’t use it to ‘profile’ you for direct marketing purposes but, based on
everything we know about you, our showroom colleagues may contact you informally
to, for example, let you know if a watch you’ll like becomes available, suggest
a gift for an anniversary, congratulate you on a special occasion or invite you
to a social event.

What’s our legal basis for doing this?

High Value Purchases: Collecting Additional Information About You

Money laundering and fraud prevention

When you buy high value items we will check and/or collect additional
information to satisfy money laundering and fraud prevention requirements,
including your date of birth and identification details such as a passport or
driving licence. We may also verify information through commercially or publicly
available sources like Companies House, the Land Registry, the Electoral Roll,
insolvency registers, industry, or professional bodies of which you may be a
member, and social media. Although this information is publicly available, we
remain mindful of your privacy and use it only as needed for this purpose.

Preserving brand integrity and exclusivity

We are privileged to work with brands including Rolex and Patek Phillippe. To
preserve the integrity and exclusivity of those brands, they may require us to
provide biographical information about people purchasing or looking to purchase
their high demand timepieces, which they then use in allocating items and
arranging events for potential purchasers. This may include your date of birth
or age group, occupation or employment, previous purchase history and any
details we have about your watch collection or aspirations. We do not share data
for them to use in their own direct marketing.



What’s our legal basis for doing this?

Checks We Carry Out To Identify Reselling

To protect our business and industry and the integrity of the brands we work
with, we are committed to doing all we can to reduce the grey market in watches.
We sell all timepieces to you as the ultimate consumer for you to use
personally, gift to someone else or add to your personal collection.

We carry out checks to identify reselling, using the personal data we have about
you and publicly available sources such as Companies House, social media, online
marketplaces and auction sites, and watch forums. Resale of a timepiece, or any
activity consistent with reselling, may lead to future purchases being refused.
The information we find will remain on our records after you cease to be an
active Watches of Switzerland Client.

What’s our legal basis for doing this?

Information We Get From Third Parties

We occasionally obtain personal data from third parties who have your consent to
pass it to us, for example where you enter a competition or promotion that we’re
running jointly with a brand or retailer.

Where we acquire another business in whole or part, this may include its client
data. If that is how we obtained your personal information, we will have
notified you and provided you with a link to this privacy policy. We will not
send you marketing without your consent.

To keep our records accurate and up to date and learn more about our clients, we
may supplement our own records with data from companies that collate and update
address and household information from a range of sources and make it
commercially available. If we do this, we will work only with reputable
organisations that obtain their data legally.

Personal Data In Our Monobrand Boutiques

We operate Monobrand Boutiques for a number of watch and jewellery brands. At
the time of writing these are Breitling, Cartier, TAG Heuer, ROLEX, OMEGA,
Hublot, Longines, FOPE and TUDOR. The personal data we collect in those
boutiques is controlled by us and used in accordance with this privacy policy,
and we share it with the relevant brand only as necessary to provide you with
your chosen products and services or where we have another valid legal basis for
doing so.

While in the boutique, we may also offer you the opportunity to sign up directly
with the brand itself to receive its own marketing material. This information
will be registered directly on the brand’s system, controlled by the brand, and
used in accordance with its privacy policy. A link to that policy will be
available when you sign up and you can also refer to it on the relevant brand’s
website at any time. To opt out of a brand’s own marketing, simply click on the
‘unsubscribe’ link in one of its marketing e-mails or refer to the details on
its website.

HALLMARK CLAIMS SERVICE: USING YOUR PERSONAL DATA

Hallmark handles claims on behalf of a number of insurers, acting as a ‘data
processor’, which means we are legally and contractually obliged to use your
personal data only as instructed by them to provide the agreed service. Your
insurer remains ‘data controller’ of your data, and you should address any
queries or concerns about the handling of that data, and any requests to
exercise your data protection rights to the insurer in the first instance,
although if you ask us to forward a request on, we will of course be pleased to
do so. Your insurer will share your personal data with us, and we with them, as
necessary in handling your claim and any queries that may arise. You will find
your insurer’s privacy policy on its website.

Where applicable in providing our end-to-end claim handling service, we will
share your personal data with our local showroom or Virtual Boutique, so that
our colleagues there can assist you in selecting replacement items. Any
information we collect about you when you visit the showroom or Virtual Boutique
and from that point onwards as our client, will be controlled by us and handled
in accordance with this privacy policy.

OUR LEGAL BASIS: HOW AND WHY WE USE YOUR PERSONAL DATA AND WHAT THAT MEANS FOR
YOU

To use personal data, we must have a valid legal basis as set out in data
protection law, and that is determined by why and how we intend to use that
data. Our use of your data falls within four broad categories, each of which has
a separate legal basis:

Things that are essential to provide you with products or services you’ve
requested. Things we do with your consent. Things we do to meet legal or
regulatory obligations. Things that are in our ‘legitimate business interests’
and enable us to run our business effectively and efficiently.

Data protection law gives you the right to ‘object’ to or opt out of the use of
your personal data in certain circumstances, depending on our legal basis. The
following section explains more.

Things We Need To Do To Provide Our Products and Services

There is a wide range of processes and activities that we have to carry out with
your personal information including handling sales, refunds, repairs, and
complaints, answering queries, maintaining registers of interest for high demand
products, and making our websites work properly. Everything in this category is
essential to enable you to shop, browse and communicate with us, and you cannot
opt out of having your data used for these purposes and remain a client.

Things we do with your consent: marketing and cookies

If you have consented to marketing, we may contact you about any of our group
companies or brands. You can opt out at any time by clicking the ‘unsubscribe’
link in our e-mails or emailing our Client Experience Team. We never sell or
share your data for other organisations to use in their own marketing.

Our websites use cookies and, except where they are essential for the
functioning and security of the sites, you can withdraw your consent to their
usage easily at any time and continue to use those sites. Our cookie policy
explains more about how we use cookies and how to exercise your choice over
them.

Things we do to meet our legal and regulatory obligations

We have to comply with a range of requirements in respect of, for example,
company and trading law, payment processing, complaint handling, tax and
accounting, corporate governance, money laundering and fraud prevention, and the
requirements of regulatory bodies such as the FCA to the extent that they apply
to our business.

Some of these requirements involve using personal data and/or will affect how we
use or how long we keep it. All the processes and activities that fall into this
category are necessary for us to operate legally, responsibly and in line with
the requirements of regulators, so you cannot opt out of having your data used
for these purposes and remain a client.

Things that enable our business to operate effectively and efficiently: our
‘legitimate interests’

There are some things we do with personal data to help us run our business. We
have a ‘legitimate interest’ in carrying out these activities and we do them in
a way that minimises the impact on your privacy. The main activities that may
involve your personal information are listed below. It is not an exhaustive
list, and where we carry out other activities on the basis of ‘legitimate
interests’ we will first assess their potential impact and put in place
appropriate safeguards.

This category is important because data protection law gives you a ‘right of
objection’ to activities carried out on the basis of ‘legitimate interests’ if
their impact on your rights and freedoms outweighs our legitimate interest. We
will always consider any objection request individually in context, but as these
activities are central to our business and have minimal impact on your rights
and freedoms, it is unlikely that we will uphold an objection request under
normal circumstances.

Preventing and detecting crime

We carry out anti-fraud and money laundering checks, and use online and physical
measures to prevent and detect crime and to protect our clients, colleagues,
property and business, such as the collection of basic information about your
device and browser when you visit any of our websites, and the use of CCTV
cameras in our showrooms. Where necessary we will share data with law
enforcement and investigatory bodies for these purposes.

CCTV footage is held for either 30 or 60 days, as stated on the notice displayed
in each store, unless it is required following an incident.

Brand protection and preventing reselling

We collect personal data and carry out checks to detect reselling and protect
the integrity and exclusivity of our brand partners. We may share data with the
brands for these purposes.

Sending you essential communications

We will send you important communications such as watch servicing or appointment
reminders. If you are on a register of interest for a high-demand timepiece, we
will contact you periodically to ask if you wish to remain on the register, to
keep our records up to date.

Organising and hosting events

If we invite you to an event hosted by or with ourselves, a brand partner or a
third party, we will use and share your personal data as necessary to ensure it
runs smoothly.

Understanding our business and our clients: analytics and market research

We carry out analytics to help us understand how, when, and why our clients shop
with us, see how our business is performing, and help with planning and
forecasting. We generally do this in a way that does not identify individual
clients but may occasionally invite you to give feedback or take part in surveys
or focus groups. We may use a third party for this purpose, in which case we
will give them your contact details so they can invite you to take part. Your
participation is always voluntary.

Asserting or defending our legal rights

We will use any personal data we hold about you as necessary to assert, protect
or defend our rights and interests or those of our brand partners and suppliers,
to resolve disputes and to enforce agreements. To do this, we will share data as
necessary with our external legal advisers, insurers, investigators, and other
appropriate bodies.

Providing a personalised client experience

We collect information about you to get to know you and build strong and lasting
client relationships. We believe this benefits you because it helps us to give
you a memorable and personal experience, but if you have any concerns about it,
please contact our Client Experience Team, and we will accommodate your wishes
as far as we can.



SHARING YOUR INFORMATION

We may share your data within our Group as necessary for any of the purposes in
this policy and where we have a valid legal basis for doing so.

Other circumstances in which we may share your data are set out below. Except as
set out in this policy, we do not share your personal information with third
parties unless compelled or permitted by law. We may share with law enforcement
and investigatory bodies, courts, HMRC and other government or regulatory bodies
on receipt of valid proof of authority.

With companies that provide services on our behalf

Some of our services are provided wholly or partly by external companies. We
carry out checks to ensure that the companies we work with will give your
information the necessary level of care and protection. Both we and they have
direct obligations under data protection law, and we reinforce those with the
appropriate contractual measures. The main functions that may involve sharing
personal data with third parties are:

Audit, legal, compliance and tax related services. Call recording. Credit
checking and ID verification. Data analytics and market research. Document
archiving and destruction. Event management. Independent valuation. Insurance
and repair handling and claims management. IT services and support and data
storage. Mailing, delivery and returns. Management of competitions, promotions
and offers. Marketing. Online and physical security services and support.
Payment processing and verification. The provision of consumer finance. The
provision of product care insurance. Visitor management and footfall-counting.
Web hosting, online content services and the provision of live engagement
platforms.

Data protection laws and standards vary outside the UK and Europe. Some
third-party providers we use are based, or carry out activities, in other
countries, and where this is the case we put in place legal mechanisms to ensure
that our data transfers comply with UK and European data protection law. We
generally do this using standardised contractual clauses (sometimes known as the
‘EU model clauses’) that are approved by the European Commission and the UK and
European privacy regulators, but there are other approved legal approaches which
we may use instead.

With brands and manufacturers

We will share your personal data with our brand partners, manufacturers and
their subsidiaries or agents as necessary to provide you with the product or
service you have requested, e.g. to register a warranty or arrange a repair, or
where we otherwise have a valid legal basis to do so.

We may share your data with our brand partners if you purchase, or express an
interest in purchasing, a high-demand timepiece, to help them preserve the
exclusivity and integrity of their brand.

On occasion, we may need to give a brand partner identifiable information about
reselling activity, in support of our mutual commitment to minimising the grey
market and preserving brand and industry integrity.

We don’t share data with our brand partners for them to use in their own direct
marketing. In our Monobrand Boutiques we may offer you the option of signing up
directly with the relevant brand to receive its marketing information. If you
later wish to opt out, you can simply click the ‘unsubscribe’ link in one of the
brand’s e-mails. You will find each brand’s privacy policy on its website.

Changes of ownership or business restructuring

If ownership of all or part of our business changes, or we undergo a
reorganisation or restructure, we will transfer your personal information to the
new owner or successor company and its agents and advisors to enable completion
of the transaction, facilitate a smooth handover and ensure that we or they can
continue to provide the services you have requested. The new data controller
will contact you and provide you with its privacy policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

We hold your information for as long as we have a valid legal reason to do so.
Timescales for different types of data may vary according to our reason for
processing them and the legal, regulatory, or business requirements that apply.
We take these factors into account when deciding how long to keep data but, as a
guide, we keep most of your details for 10 years after your last interaction
with us. This reflects the typical pattern of client engagement and length of
client relationship in our business and our industry.

YOUR PRIVACY RIGHTS

Data protection law gives you certain rights over your personal data, as set out
below. Should you wish to exercise any of these rights, please contact our
Client Experience team. In some circumstances we may need to ask you for valid
proof of identity before processing your request.

If you are a client of our Hallmark Claims Service, your insurer is the data
controller of your personal data and we act on their instructions. You should
contact your insurer in the first instance to exercise your data rights.

The right to opt out of direct marketing

We only send direct marketing with your consent, which you can withdraw at any
time by clicking the unsubscribe link in any of our marketing emails.

The right of access

You have the right to know what personal data we hold about you and to see a
copy of it. We will action your request within one month unless your request is
particularly complex, in which case we will explain why. In some situations, the
law may require or permit us to withhold some personal data, e.g. where
providing it would adversely impact another person’s privacy rights or involve
disclosing details that are legally privileged or commercially sensitive, and if
this applies we will explain at the time. Your right of access also includes the
right to know where we obtain our data, our legal basis for processing it, and
how we use and share it, and this policy is designed to give you that
information.

The right to have inaccuracies corrected

This is also known as the ‘right of rectification’. You can make simple
corrections to your contact details online if you have an account. For more
substantial changes, you should contact our Client Experience Team who will
action your request within a month. If we do not intend to make the requested
correction, e.g. where to do so would render our records inaccurate, we will
tell you why and note our records to show your request and our rationale for
refusing.

The right of objection

You have the right to object to activities involving your personal data that are
based on our ‘legitimate business interests’ where your rights and freedoms
outweigh those legitimate interests. The activities we carry out on this basis
are set out here. Please ensure you have read that section before getting in
touch. We will action all valid requests within a month.

The right to erasure

This is sometimes known as the ‘right to be forgotten’. It is the right to
request the erasure of some of your personal data if we are found by the courts
or a regulator to be processing it unlawfully (without a valid legal basis), or
if any of the following applies and we have no other valid legal basis for
continuing to hold the data:

Our original purpose for processing the data has been completed. We were
processing the data on the basis of consent and you have now withdrawn your
consent. We are processing data on the basis that it is in our ‘legitimate
interests’ and we have upheld your objection to that processing.

As the right to erasure is closely linked to the legal basis on which we process
your personal data, please read the relevant section of this policy carefully
before getting in touch.

The right to data portability

This right aims to enable consumers to reuse some of their information online by
making it available in a commonly used machine-readable format that can be
passed to, and used by, other organisations. Currently, this is of limited
practical application in the retail sector but, should you require it, we may be
able to provide your contact details and purchase history as a CSV file.

The right of restriction

This is the right to have your personal data temporarily ‘ring-fenced’ from
erasure, alteration, or other processing, pending a legal claim or while
awaiting the outcome of an objection or rectification request.

Your right to complain to the regulator

If you believe we have infringed your privacy rights, or you disagree with a
decision we have made, you have the right to complain to the Information
Commissioner’s Officer (ICO). If you live in Ireland, Jersey, or Guernsey, you
may choose to contact your local privacy regulator instead:

The Data Protection Commission Jersey Office of the Information Commissioner The
Office of the Data Protection Authority






CHANGES TO OUR PRIVACY POLICY

Our Company keeps its privacy policy under regular review and places any updates
on this web page. This privacy policy was last updated in October 2024 Version 5



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