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6 Must-Haves for a QMS


6 MUST-HAVES FOR A QUALITY MANAGEMENT SYSTEM

In regulated environments, such as those under the jurisdiction of the U.S. Food
and Drug Administration (FDA) and/or International Organization for
Standardization (ISO), quality is included in regulations and standards. So,
quality isn’t just good business sense, but also a matter of compliance and
requires a good quality management system (QMS).



The FDA states that “quality should be built into the product, and testing alone
cannot be relied on to ensure product quality.” The ISO 9000 series of standards
also points out the importance of making quality an integral part of a
manufacturer’s daily operations. In today’s world, doing this requires automated
manufacturing and digital systems

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6 MUST-HAVES OF A QMS

The best way to build quality into a product is with an effective, connected
digital QMS. This is the foundation for long-term regulatory compliance and
market success. However, not every QMS has the same capabilities and
connectivity. A QMS that isn’t connected to other areas of the company and
requires using rigid processes with little flexibility   slows down quality
processes and introduces the possibility of more human error. 

 

Life sciences companies need a QMS that provides functionality across all areas
of quality. This includes document control, training management, quality event
management (such as corrective action/preventive action [CAPA] management), etc.
It also needs to integrate with other systems. The ideal QMS should let you
easily configure it to meet your processes, instead of forcing you to change
your processes to meet the QMS. A QMS that isn’t flexible  will always slow down
processes and keep you from making changes to become more efficient. To find
that QMS, look for a system that does the following. 

 


1. ENABLES AUTOMATION

Even in today’s business world, where technology is everywhere, many companies
in regulated industries still rely on paper-based or hybrid quality systems.
While a paper-based system can be compliant, it requires more time and effort to
maintain that compliant state. Every task that is automated in a QMS must be
done manually when dealing with paper. That includes routing documents for
signatures, updating standard operating procedures (SOPs), and locating
documents for an audit or inspection. 
 
Quality systems are complex, but manageable with a QMS that automates all
quality-related tasks for documents and forms, including:
 
• Routing.
• Tracking.
• Escalation.
• Review.
• Approval. 
 
This applies to SOPs, training records, electronic production records, and
anything else that requires review and approval. Since these documents are all
stored in the same system, a company can be always prepared for an audit with
the most up-to-date version of each document, fully automated change control,
and an electronic signature trail. 
 

Just because a system is automated doesn’t mean it can’t be flexible. Highly
configurable systems let you automate which paths a quality event management
investigation takes based on the data provided. Due to recent advance s in
software validation you can make these changes quickly and then validate them to
ensure you’re operating in a validation state. 

 


2. CONNECTS ALL AREAS OF QUALITY MANAGEMENT

If putting a dollar value on quality is difficult, breaking the concept of
quality into sections is even more challenging. Consider the example of a
defective medical device, in which a new glucose monitor shows incorrect
readings during testing. An investigation of this product would cover the whole
product life cycle. The manufacturer would investigate the root cause of the
problem through its CAPA management process. 
 
In this example, what if the CAPA investigation showed a weakness in product
design? A design change would be initiated and managed through the change
control process. When the change is approved and successfully tested (and proven
safe), this has to be documented. All updates in the documents for this product
would be managed through the document control process. Then, employees need to
be trained on those changes, which is part of the training control process. From
this perspective, it is virtually impossible to manage each aspect of quality as
a separate process. 
 
Since all areas of quality are connected, you need a fully connected QMS for
closed-loop quality management. This QMS would let you document your change
control and gather electronic signatures for approval. When you update related
SOPs, a QMS should   automatically send out training tasks to employees. You can
also control which employees receive that training. This helps ensure the
corrective action is fully carried out without letting anything fall through the
cracks .
 

With a connected QMS, users can enter a quality event, investigate it, determine
corrective action, approve changes to or new documents, and send out training
automatically all in the QMS. This makes it very easy to show your process
during an audit and to quickly pull all documentation related to the original
issue and how it was resolved.

 


3. PROVIDES ROBUST ANALYTICS AND REPORTING CAPABILITIES FOR EFFECTIVE MANAGEMENT

Today’s manufacturing environment is competitive and fast paced. To get ahead,
businesses must not only ensure product quality, but also have insight into all
quality processes. Those in regulated environments need tools to help them see
trends and understand quality issues to proactively solve problems. Their
ability to adapt to changes and problems quickly can be the difference between a
simple CAPA or a product recall. 
 
Enterprise systems hold all the data you need to make smart decisions for
quality and manufacturing but turning that into predictive quality analytics is
difficult. Collecting and analyzing data takes time, especially if you do it
manually. Even if you’re working with a digital system, Excel data dumps are a
fact of life. It doesn’t have to be that way, though. With quality data that is
always up to date and connected within a digital QMS, all the information you
need is at your fingertips.  
 

An advanced QMS offers features to track, trend, and report on the data within
the QMS. You can use the out-of-the-box reports in the QMS, but also easily
create your own with intuitive tools. The level of detail is flexible, allowing
you to see a broad overview or drill down into the details of the data.
Forward-thinking vendors will offer predictive quality analytics. An example of
this is to tell you if an employee is going to be overdue on training.
Predictive quality analytics and closed-loop quality ultimately improve your
bottom line. 

 


4. FLEXIBLE AND SCALABLE

Automating a quality system is a major endeavor in terms of time, effort, and
cost. Rather than be forced to revamp their system often, businesses choosing a
QMS should consider how the system would support future growth at three levels:
 
1. Users (by the dozens, hundreds, or thousands).
2. Business units (domestic and/or overseas).
3. Operations (new products and services). 
 
The system must be able to adapt to changes in the market and in the regulatory
environment. 
 
When looking for a QMS, consider how your company may change over time. As you
grow, can the QMS keep up? For example, can you begin using the product with
limited functionality and then expand your use? Can you go live at a single site
and then roll out  to others? If you’re part of a large business that has
multiple other enterprise systems, make sure the QMS can integrate with those
systems. 
 

Flexibility is equally as important. A difficult part of user adoption is when
you need users to change how they do things to fit the system. That’s why it’s
easier to find a QMS that can be changed to fit your current processes. This can
be done through custom code, but that makes it difficult to make any changes
without heavy services fees. A no-code QMS that can be configured to match your
processes lets you design your own workflows. Then you can quickly make changes
whenever needed without compromising software validation.

 


5. PUTS YOU IN AN AUDIT-READY STATE

A big part of passing an audit is finding documents to show to the auditor. When
these are kept in filing cabinets or saved on one person’s computer, finding the
document is a hassle. With a connected QMS, finding documents is easy. You can
quickly search and know that the version you’re looking at is the most recent
one. The needed electronic signatures and audit trail are automatically logged
and easily demonstrated to an auditor.
 
 

Some of these documents are training records. Despite training requirements,
many companies fail at keeping employees trained and keeping track of the
records. Not surprisingly, training is among the top reasons for receiving an
FDA Form 483. There are two reasons for this. One is that a lack of efficiency,
visibility, and connectedness means employees can’t perform according to
industry standards. The second is that, even when employees are trained, it is
difficult to find the paperwork that proves they were trained. A training
management system alone can’t solve these problems. But with a QMS that has
automated assignments, monitoring, and verifying of training tasks, you can
ensure training happens and that you can easily find the records needed during
an audit. 

 


6. MAKES CONTINUOUS SOFTWARE VALIDATION A STRATEGY FOR STAYING COMPLIANT

Companies doing business in FDA-regulated industries must have documented
evidence that their computer systems consistently perform as expected, a
practice known as software validation. The FDA also requires companies to be in
a constant state of validation, which generally means they must re-validate
every time they upgrade or change their systems. In some companies, validation
requires months to complete and produces stacks of paperwork to prove validation
occurred. 
 

MasterControl is a trailblazer in simplifying and expediting software validation
for our customers. The patented Validation Excellence Tool (VxT)™ uses a
risk-based approach to validate, which is what the FDA itself suggests. VxT lets
users assess the risk to their business based on how they use the software. By
relying on MasterControl documentation and only doing additional testing for
high-risk features, validation can be done in hours or even minutes . With more
flexible, configurable software, validation needs to continue to evolve.
MasterControl is again innovating with the patented Validation on Demand (VoD
)™. VoD lets users perform next-generation, automated validation testing
targeted to their unique use cases and workflows.

 


In conclusion, the importance of quality in regulated environments can’t be
overstated. An effective QMS is the foundation of any regulated company’s
compliance efforts. As such, it needs to feature the functionality of a document
control system, training management system, and quality event management system
all rolled into one. This type of QMS doesn’t handle quality as a retroactive
process, but helps organizations continually improve so they can meet
regulations and have a competitive advantage in the market.
 
MasterControl is an advanced, fully connected QMS and the No. 1 QMS in the life
sciences. With connected document, training, quality event, and audit
management, users can easily manage all aspects of quality on a single platform.
The MasterControl Insights analytics solution, which seamlessly integrates with
the MasterControl WMS, lets users easily analyze their quality data and prepare
visualizations and dashboards. Users can also use artificial intelligence (AI)
functionality to avoid problems before they occur. These features put companies
in a unique position where they can adapt quickly while remaining compliant.
 

TRUSTED BY




ARE YOU READY TO SEE A QUALITY MANAGEMENT SYSTEM THAT DELIVERS THESE MUST-HAVES?



An effective QMS is the foundation of any regulated organization’s compliance
efforts. A QMS that has the above features will help companies realize maximum
value for years to come.



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