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PRODUCT MINE 2022

FeaturedCustomer Service


TOP 5 LIVE CHAT SOFTWARE OF 2022

Overall Rating
By TechDogs Author - #TD530558
 * 

Share with




OVERVIEW

"Hey, are you there?"

Wouldn't it be great if connecting with any business was as easy as pinging
them? Yes, maybe you don't want to start a conversation as candidly as we did
but you get the gist, right?

Unlike Hogwarts and Diagon Ally, such a service is not fiction! In fact,
reaching out to a business in the digital age is indeed as simple as dropping in
a "Hi." The credit of making this super-convenient mode of interaction into
reality goes entirely to Live Chat Software or live chat solution. What's that,
you ask?

As the name suggests - it is an online live chat support application, which
helps to resolve the query of the customers. Even a small business owner can
utilize this feature, with a simple step of integration onto their website as a
chat widget. This chat solution is a great aspect of customer engagement. It
makes connections with the customer service executive or agent in real-time a
cakewalk for consumers. Well, who wouldn't want their customers to have such
accessibility? What businesses wouldn't want their customers' issues to be
resolved in a jiffy? It will surely go a long way in ensuring website visitors'
convenience leading towards customer loyalty, right!

Well, if you're looking to invest in customer satisfaction (duh, who isn't!),
read on to explore the top 5 Live Chat Software of 2022 that will be your best
bet in the market!

"Customer service, this is Kelly. Oh my god, I'm so sorry, this is so messed up.
Everyone here is so upset; you have no idea. I'll be thinking about you all
day."

Clearly, Kelly from The Office had found her mojo for handling never-ending
customer service calls. For the millennials who don't remember this scene,
that's probably because it was deleted later. Trust us, it did tickle our funny
bone!

Moving on, funny as it may be to watch, as a business, that's probably not how
you would want your customer executives to be handling their service calls.
However, if they handle a hundred calls a day, what else are they going to
resort to apart from sarcasm? In the era where customer satisfaction is prime
for any organization and where customer feedback fly more faster that the
resolution of support requests, these live chat app are the best bet to have.

You could make your employees' lives slightly easier by integrating Live Chat
Software within your communication platform, so that simpler calls get converted
into a comfortable chat conversation and your customer doesn't have to hear the
message "All our customer service executives are busy at the moment. Your call
is important to us. Please stay on the line." (Sorry, Pheebs!)

If you're convinced of the value addition of such an interaction channel and are
about to Google the best Live Chat Software, hold on. We've done the scouting
for you. We do know that there are ample of famous and favorite live chat
solution available like Pure chat, ProProfs chat, LiveAgent etc. yet we have
enlisted here the top 5 Live Chat Software that made the cut above the rest.



TOP 5 LIVE CHAT SOFTWARE OF 2022  


Live Chat Software enables businesses to communicate with website or app
visitors in real time through dedicated chat windows. Customer service
representatives can use the software to assist users with their questions about
products, guide in website navigation or more.

Here are the top 5 Live Chat Software of 2022 - in random order!
 

LiveChat
Intercom Live Chat 
Zendesk Live Chat Software
HubSpot Live Chat Software
Olark Live Chat Software


 


TOOL 1: LIVECHAT


LiveChat was launched in 2002 and is based on a SaaS (Software as a Service)
business model. It supports over 40 languages and is used in 150 countries by
over 31,000 businesses for customer support. In 2015, LiveChat Software was
shortlisted for the European Small and Mid-Cap Awards organized by
EuropeanIssuers, FESE and the European Commission - the only Central European
company to do so!


Source

Having Live Chat software for conversations on your site means that the website
visitor can send you their questions and receive the answers by the agent in
real time. Besides being easy to use, LiveChat also provides contextual tags and
lots of social integrations, including Facebook, Messenger, WordPress,
Salesforce, Shopify, Dropbox and many others.

It also has Artificial Intelligence (AI) tools that automatically route
inquiries to the right teams and agents by segmenting visitors and leads. We kid
you not, some sales can be made directly from the chat feature in the software
itself. That's not all. You can also organize all your communications viz-a-viz
emails, chats, SMS, apps and more in a user-friendly dashboard. Customer
experience and customer satisfaction intensified.



TOOL 2: INTERCOM LIVE CHAT 


Yet another exclusive Conversational Relationship Platform (CRP), Intercom is
trusted by the world's most successful companies, like Atlassian, Shopify and
New Relic, to deliver conversational customer experience through chat window,
chatbot and personalized messaging. Founded just about a decade ago (2011),
Intercom has already made its way into the Customer Relationship Management
(CRM) processes of over 25,000 businesses.


Source

One of the premium feature of Intercom allows you to build communication
channels and experiences across the customer's entire journey. It offers a
customizable chatbot for human-like interactions, showcases help center articles
in the chat widget, automatically routes visitors to the correct department and
much more. Talk about streamlining communication 101!

What's even more impressive is that Intercom is not just fantastic for your
customer engagement but also for your sales and support teams. With the unique
inbox feature, site visitors can connect and collaborate with the relevant
technical support staff to address difficult questions prospects and customers
ask.



TOOL 3: ZENDESK LIVE CHAT SOFTWARE


Widely popular as the "Champions of Customer Service," Zendesk's live caters to
complete Customer Relationship Management knowledge base, with a range of
products. With over 1,60,000 customers spread across 160 countries, Zendesk
expanded from an exclusive customer service company to a comprehensive customer
support solutions platform, including sales. In 2021, they were recognized with
the "Customer Value Leadership Award" - that says it all!


Source

Zendesk, also formerly known as Zendesk Chat, is known for its real time
messaging services that help your business attend to incoming customer queries
and send a response immediately. Not just limited to the web, Zendesk's Live
Chat Software can also be integrated into your mobile app or within other social
media apps like WhatsApp and Facebook Messenger.

You can also use the chatbot and video chat routing capabilities to handle
customer queries faster, even raise support ticket when your human agents are
unavailable. We also drool over their added integrations that allow emojis, GIFs
and more formats that make the chat conversations much more engaging!



TOOL 4: HUBSPOT LIVE CHAT SOFTWARE


A popular name in the marketing, sales and customer service industry, HubSpot is
a brand that has been trusted for years and for a good reason. Founded in 2006,
HubSpot has grown rapidly across the globe. We mean, it was named the #2 Best
Global Seller for 2021 by G2.


Source

Coming to HubSpot Live Chat, it is a part of HubSpot's free forever CRM and
allows you to connect with customers, prospects and webpage visitors in
real-time (duh!). It's got everything, right from the ability to personalize
chatbots, to directly record data in the (Customer Relationship Management) CRM
system. Moreover, HubSpot Live Chat boasts various integrations such as Slack,
Gmail and Outlook.

Our (#TechDogsTribe) personal favorite is that you need not spend too much time
implementing the chat solution. All you need to do is embed an auto-generated
code within your website and the live chat widget becomes functional - one more
reason to love this tool!



TOOL 5: OLARK LIVE CHAT SOFTWARE


Launched in 2009, Olark has also built an exclusive Live Chat platform with
several out-of-the-box features and capabilities. What started with a team of
four has today expanded worldwide, catering to more than 11,000 businesses
worldwide. Moreover, Olark Live Chat won the Gold Stevie Award for Customer
Service Department of the Year in 2017.


Source

Olark is the complete package when it comes to choosing a Live Chat Software.
Right from customization, automation and real-time engagement to searchable
transcripts, reporting and custom forms - it has everything you'd need to make
the live chat experience exceptional and seamless for your customers.

Olark is known for its Power-ups that allow you to monitor visitors, get visitor
insights and more and help you make the conversation more personalized.
 


SUMMING IT UP


So, which of these will you pick for the Kellys in your office? Whichever you
want to go for, make sure that you consult your customer service team before
finalizing; after all, they're the ones who're going to use it the most. Other
than providing support ticket, unlimited chats solution and easy integration, if
you're looking for a comprehensive sales, marketing and other premium feature in
customer engagement service solution, then HubSpot can be the best bet. If
you're looking for a CRM, Zendesk can be your go-to choice. Lastly, Olark, Live
Chat session and Intercom are your best bet if you want to go for an exclusive
LiveChat software.

Hope we've helped you get closer to the decision.

Like what you read? Head to the TechDogs homepage to find the latest tech
content infused with drama and entertainment. We've got Articles, White
Papers, Case Studies, Reports, Videos and Events - the complete lot to help you
Know Your World of Technology.
Read It Here


TAGS:

Live Chat Software Live Chat Live Chat Solutions LiveChat Intercom Live Chat
Zendesk Live Chat Software HubSpot Live Chat Software Olark Live Chat Software

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