urlscan.io logo urlscan.io
SecurityTrails logo

help.dropbox.com Open in urlscan Pro
18.244.18.79  Public Scan

Back to summary
Submitted URL: https://links.dropbox.com/u/click?_t=60154b197d654466a40480a2b908d3b7&_m=ba621e3bf75841ba89976616e3a110d3&_e=5w8mzYc_oOE6H...
Effective URL: https://help.dropbox.com/organize/how-to-use-dropbox-backup?_ad=ba621e3bf75841ba89976616e3a110d3&_camp=6498171&_tk=email&...
Submission: On September 10 via api from BE — Scanned from DE

Form analysis 1 forms found in the DOM

<form class="hp04-helpfulness__form">
  <p class="hp04-helpfulness__dialog-copy hp04-helpfulness__sorry">Let us know how why it didn't help:</p>
  <p class="hp04-helpfulness__dialog-copy hp04-helpfulness__thanks">Thanks for letting us know! </p>
  <label class="hp04-helpfulness__checkboxhide">
    <input type="checkbox" name="checkbox-feedback" class="hp04-helpfulness__checkbox hp04-helpfulness__feedback--two"> The article didn't answer my question </label>
  <label class="hp04-helpfulness__checkboxhide">
    <input type="checkbox" name="checkbox-feedback" class="hp04-helpfulness__checkbox  hp04-helpfulness__feedback--three"> The steps in the article didn't work for me </label>
  <label class="hp04-helpfulness__checkboxhide">
    <input type="checkbox" name="checkbox-feedback" class="hp04-helpfulness__checkbox  hp04-helpfulness__feedback--four"> I found this article confusing and difficult to read </label>
  <label class="hp04-helpfulness__checkboxhide">
    <input type="checkbox" name="checkbox-feedback" class="hp04-helpfulness__checkbox  hp04-helpfulness__feedback--six"> Other </label>
  <textarea class="hp04-helpfulness__dialog-copy hp04-helpfulness__input" autofocus="true" required="true" rows="3" cols="50" maxlength="600"
    placeholder="Your comments will help us to improve the article. To protect your privacy, do not provide any personal information."></textarea>
  <button class="hp04-helpfulness__submit">Submit </button>
</form>

Text Content

Open/close menu
 * Help center
 * Community
 * Dropbox learn
 * Contact support

 * Help center
 * Community
 * Dropbox learn
 * Contact support

Open/close search
Clear

SearchLoading



Help center
 * Using Dropbox
    * Create and upload
    * Delete and restore
    * Organize
   
    * Share
    * Sync
    * View and edit

 * Account
    * Account access
    * Account settings
    * Billing
    * Plans
   
    * Security
    * Storage space
    * Installs
    * Integrations

 * Products
    * Dropbox Backup
    * Dropbox Capture
    * Dropbox Sign
    * Dropbox Dash
   
    * Dropbox Passwords
    * Dropbox Replay
    * Dropbox Transfer

 * Get started


Clear

SearchLoading


 * Dropbox Help Center - How to use Dropbox
 * Organize
 * How to set up Dropbox Backup

...


HOW TO SET UP DROPBOX BACKUP

Updated Mar 04, 2024

person icon

This article describes a feature available to customers on all Dropbox plans.

Before setting up a backup, make sure to:


 * Close all open files and applications on your computer.
 * Install the Dropbox desktop app, if you haven’t already.
   * If you’ve paused syncing, resume it.
 * Connect to the internet.
 * While the updated Dropbox Backup can back up files and folders that are also
   backed up with other providers, like iCloud, Google Drive, and OneDrive, we
   recommend you disable those backups before using Dropbox Backup to prevent
   conflicts between backups.

highlighter icon

Note: If you’re on the legacy version of Dropbox Backup, you must disable your
other backups before using Dropbox Backup. Learn how to disable iCloud, Google
Drive, and OneDrive.

To set up a backup:


 1. Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).
 2. Click your avatar or initials in the upper right.
 3. Click Preferences.
 4. Click the Backups tab.
 5. Click Set up.

highlighter icon

Note: If you’re using the updated Dropbox Backup, you can click Modify folder
selection to add any other folder from your device that isn’t listed.




 6.  Under Add a backup, select the computer or external hard drive you’d like
     to back up.
 7.  Click Let’s get started (computer) or Back up [drive name] (external hard
     drive).
 8.  Check the boxes next to the folders you’d like to back up.
 9.  Click Set up or Back up.
 10. If you’re on a Mac, click OK when prompted to give Dropbox permission to
     access your folders.

You can use your computer normally while the back up is in progress. 

 

If any files or folders fail to back up, they’ll appear in your sync error
queue. To view those files:

 1. Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).
 2. Click your avatar or initials in the upper right.
 3. Click View sync issues.

Learn more about troubleshooting sync issues.

Was this article helpful?

Yes, thanks

Not really

Let us know how why it didn't help:

Thanks for letting us know!

The article didn't answer my question The steps in the article didn't work for
me I found this article confusing and difficult to read Other Submit

Thanks for your feedback!


COMMUNITY ANSWERS

 * Files from my dropbox do not sync to my mac
   Posted by: meirh 23 hours ago
   94
   3
   0
 * Dropbox application not working when I click my icon on the task bar.
   Posted by: Jose_Lascurain 1 day ago
   417
   15
   0
 * Consultation on handling unexpected downgrade from Dropbox Plus to Basic.
   Posted by: guikazu 23 hours ago
   198
   5
   0


RELATED ARTICLES

DROPBOX BACKUP FAQS



Learn about Dropbox Backup, including the difference between cloud storage and
cloud backup. Explore what's backed up and details on error messages, too.

View article

HOW TO DELETE DROPBOX BACKUP



It's easy to delete Dropbox Backup if you no longer want to back up files and
folders on your computer to Dropbox. Learn how to delete Backup.

View article

HOW TO MANAGE DROPBOX BACKUP



Learn how to manage functions within Dropbox Backup including the difference
between account functions using Dropbox Backup legacy and Dropbox Backup Beta.

View article

HOW TO MANAGE DROPBOX BACKUP FOR YOUR TEAM

Admins

Dropbox Backup helps your team back up content easily. Learn how to use the
admin console to manage Backup features and view team activity.

View article


OTHER WAYS TO GET HELP

Community
X
Contact support

 * DROPBOX
   
   * Desktop app
   * Mobile apps
   * Integrations
   * Features
   * Solutions
   * Security
   * Early access
   * Templates
   * 

 * PRODUCTS
   
   * Plus
   * Professional
   * Business
   * Enterprise
   * Dash (beta)
   * Dropbox Sign
   * DocSend
   * Plans
   * Product updates

 * FEATURES
   
   * Send large files
   * Send long videos
   * Cloud photo storage
   * Secure file transfer
   * Password manager
   * Cloud backup
   * Edit PDFs
   * Electronic signatures
   * Screen recorder
   * Transcribe videos

 * SUPPORT
   
   * Help center
   * Contact us
   * Cancel contract
   * Privacy & terms
   * Cookie policy
   * Cookies & CCPA preferences
   * AI principles
   * Sitemap
   * Learning resources

 * RESOURCES
   
   * Blog
   * Customer stories
   * Resources library
   * Developers
   * Community forum
   * Referrals
   * Reseller partners
   * Developers
   * Integrations partners
   * Find a partner

 * COMPANY
   
   * About us
   * Jobs
   * Investor relations
   * ESG


CHOOSE A LANGUAGE

 * Bahasa Indonesia
 * Bahasa Malaysia
 * Dansk
 * Deutsch
 * English (Australia)
 * English (United Kingdom)
 * English (United States)
 * Español (España)
 * Español (Latinoamérica)
 * Français (France)
 * Italiano
 * Nederlands
 * Norsk (bokmål)
 * Polski
 * Português (Brasil)
 * Pусский
 * Svenska
 * Українська
 * ไทย
 * 中文（简体）
 * 中文（繁體）
 * 日本語
 * 한국어

English (United States)