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Help Net Security
December 28, 2023
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THE DAWN OF THE AUTONOMOUS ENTERPRISE IS ON THE HORIZON



90% of IT decision-makers plan to deploy more automation, including AI, in the
next 12 months, according to Digitate.




IT LEADERS EMBRACE AI-POWERED AUTOMATION

26% of respondents plan to implement machine-operated tasks that require limited
human input or fully transition to autonomous systems in the next five years.
That said, keeping humans in the loop will also remain critical, as 30% reported
their organization will have an equal proportion of automation and human
processing.

“IT leaders have long known that AI-powered automation is essential for survival
in a digitally driven economy. The research showed most companies realize this
and are taking urgent action to increase investments in this area,” said Avi
Bhagtani, CMO of Digitate. “The difference is that now enterprises are embracing
AI and automation to improve business KPIs, and enhance employee productivity as
well as customer satisfaction, thereby accelerating their path to the autonomous
enterprise.

44% of respondents report the biggest internal challenge is growing IT
complexity due to cloud migration and adoption. 92% of respondents reported they
already have a multi-vendor cloud strategy or are planning to move to one. As a
result, 67% of IT leaders plan to implement additional IT automation in the next
12 months.


AI’S IMPACT ON THE WORKFORCE

Most organizations are focusing automation efforts first in the IT department
(90%), with finance (89%) and customer support (89%) also planning to automate
processes in the next 12 months. Enterprises report experimenting with different
types of automation as well: 74% of organizations have experimented with
generative AI, followed by workflow automation (68%) and AIOps (65%).

This speed to implement automation raises questions about the future of the
workforce; when asked about top concerns for deploying automation in their
organizations, one in four (26%) of IT leaders said that the main drawback to
automation is the perception of workplace insecurity and job redundancy for
employees. Paradoxically, 60% of the IT decision-makers stated that implementing
automation in their organization led to both improved employee satisfaction and
increased productivity.

54% of IT decision-makers see cybersecurity as the biggest external risk for
their organization over the next 12 months, even more than the recession (36%).
However, only 38% have deployed automation to address cybersecurity risks, while
49% of respondents plan to implement some form of automation within six months.





More about
 * artificial intelligence
 * automation
 * cybersecurity
 * digital transformation
 * Digitate
 * report
 * survey

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