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Biggest T&E Pain Points for
Travel and Finance Managers—
and How to Overcome Them
Survey and report from
Why? Historically, companies developed
or provided specialized products and
services tailored to various departments.
Travel management companies emerged,
for example, to help corporate travel
departments streamline their organizations’
business travel needs. Corporate credit
and purchasing cards from banks simplified
employee spend, while expense reporting
software helped better manage that
spend. Travel and finance managers
could work more efficiently and
effectively, and companies became
content with their processes.
But modern, digitally based solutions
upended the status quo by bringing
these components together into a fully
built “bridge,” with corporate travel
and expense features imagined and
designed to work together seamlessly.
Managers could be even more efficient
and effective, thanks to controls and
insights that can contribute to greater
engagement, compliance, ease of
use, and peace of mind—and result
in considerable savings in both time
and money.
Executive
Summary
Historically, corporate travel software has been akin to
having the individual components of a bridge waiting to be
assembled. Much like the construction site will have the steel,
concrete, nuts, bolts, and other items needed to build the
bridge, the key components businesses require for effective
corporate travel programs have all been standalone elements:
travel management company (TMC), booking tool, expense
management system, and corporate credit card.
While some companies have adopted
such a solution to power their travel
and expense operations, others are still
making do with legacy systems. Still
others rely on consumer travel channels
to book travel—and a software program
such as QuickBooks to balance the books.
The question is: With all of the benefits
that modern, all-in-one solutions offer,
why isn’t every company using them?
To help answer that question—and to
better understand the needs and pain
points involved in corporate travel and
finance operations today—Atmosphere
Research Group surveyed business
professionals in corporate travel
management, finance, procurement,
administrative, and executive roles.

Biggest T&E Pain Points for Travel and Finance Managers—and How to Overcome
Them2
Among the
key findings from
the study:
Navan (formerly TripActions) hired
Atmosphere Research Group, an objective
and independent travel industry marketing
research firm, to conduct a research
study among business professionals.
Atmosphere, in collaboration with Navan,
developed and hosted a 45-question
survey between May and July 2022.
The 292 survey respondents work for
companies that employ, on average,
42,176 employees, making them
sizable enterprises. One in four work
Research
Background
and
Methodology
The respondents themselves work in a
diverse mix of industries, led by travel
and tourism (12%), manufacturing (9%),
and software (8%). Thirty percent work
at publicly-traded companies; 83%
work at for-profit businesses. While
the widespread industry fragmentation
precludes the ability to conduct
meaningful analysis by industry sector,
it does provide for a well-balanced mix
of industry views.
Survey respondents also work across
various roles, led by finance, corporate
travel, and executive. This diversity
allows us to examine the attitudes of
multiple stakeholder roles within
organizations’ business travel and
expense management programs. All
charts in this report use data from the
Corporate Travel and Expense Solution
Online Research Study, Q3 2022,
conducted by Atmosphere Research
on behalf of Navan.
Business professionals like the
concept of an integrated travel and
spend solution. Procurement and
administrative/corporate services
professionals are the most enthusiastic,
with 81% and 72%, respectively, saying
they like the integrated product offering.
Corporate travel professionals were
less approving, at 64%, but travel
managers are the ones who have been
at the forefront of corporate travel’s
digital transformation. Having seen it
all, it’s understandable why their
opinions are more reserved. That
almost two in three like the all-in-one
concept is, in Atmosphere’s opinion,
a strong endorsement.
The most significant product benefit
is its ability to assist travelers. The
most appealing aspect of the integrated
concept is its potential to improve ease
of use for traveling employees, followed
by its potential to better manage
expenses and an improved ability to
reconcile expenses.
95% of organizations in our survey
operate managed travel programs.
This choice increases the companies’
responsibility for factors such as duty of
care, policy compliance, travel tools and
services, and timely reimbursement for
approved business travel expenses.
Companies’ flexible approaches
toward credit card use create
expense management complexity.
While a plurality of the organizations
surveyed requires employees to use
a company-issued credit card, others
give employees a choice between
corporate and personal cards or allow
employees to use personal cards. This
mix creates complexity for everyone
charged with tracking and managing
their business travelers’ expenses.
Organizations’ existing expense
management tools aren’t robust—or
popular. Half the survey respondents
say they cannot seamlessly incorporate
employee expenses from designated
credit cards into their expense
management solutions. And most say
their tools don’t provide adequate
controls or visibility.
Expense management tools aren’t
employees’ friends. Many expense
reporting products don’t inform
employees when they’re booking
with unapproved suppliers, making a
purchase outside approved company
guidelines, or approaching preset T&E
spending limits—resulting in potential
compliance issues that waste time and
frustrate employees.
Incumbent travel management
companies have drawbacks. Long
call center hold times lead the list of
frustrations for survey respondents,
followed closely by cost. There was
a tie between inadequate or lagging
traveler technologies; inadequate
legacy distribution technology; and
inflexible, unaccommodating account
management teams.
Concerns about adopting an all-in-
one solution are addressable.
While 19% of the surveyed business
professionals had no concerns about
embracing an integrated solution, that
means nearly four in five managers and
executives do. Helping this latter group
better understand the benefits of such
a platform can help.
at organizations with 99 or fewer
employees; almost as many—24%—
work at companies with 10,000 or more
employees. And, despite the uncertain
U.S. economy, the people in our survey
work for firms with confident future
outlooks, expecting their employers to
add 1,139 new employees in 2022.
Most survey respondents work at
established companies that are slightly
more than 21 years old, on average;
almost two in three launched 25 or more
years ago. Fewer than three percent
work at companies started less than
two years ago; just 11 percent work
for firms created between two and
nine years ago. Why does this matter?
Longer established organizations
are more likely to have (and do have,
according to the survey results)
managed corporate travel programs,
TMC relationships, and expense
management solutions.











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5 T&E Processes That Waste Your Time — And Company Money
Watch a 2-Min Demo
pdf:Atmosphere Research Overcoming T&E Pain Points
pdf:5 T&E Processes That Waste Your Time — And Company Money
pdf:The One Thing Most T&E Solutions Overlook
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