engagecustomer.com
Open in
urlscan Pro
151.101.194.159
Public Scan
Submitted URL: https://ebm452.lt.acemlnd.com/Prod/link-tracker?redirectUrl=aHR0cHMlM0ElMkYlMkZlbmdhZ2VjdXN0b21lci5jb20lMkZmb3J1bXMlMkZjdXN0b2...
Effective URL: https://engagecustomer.com/forums/customer-engagement-summit/
Submission: On November 02 via manual from US — Scanned from DE
Effective URL: https://engagecustomer.com/forums/customer-engagement-summit/
Submission: On November 02 via manual from US — Scanned from DE
Form analysis 3 forms found in the DOM
GET https://engagecustomer.com/
<form id="searchForm" action="https://engagecustomer.com/" method="get">
<input type="text" name="s" placeholder="Search...">
<button type="submit" class="far fa-search"></button>
</form>POST https://engagecustomer.com/wp-admin/admin-ajax.php
<form action="https://engagecustomer.com/wp-admin/admin-ajax.php" method="post" class="generalForm" rel="Customer Engagement Summit 2021 - HubSpot">
<div class="grid-100 tablet-grid-100 mobile-grid-100 error-message-row" style="display: none;">
<div class="errorMessage"></div>
</div>
<div class="clear"></div><!--[if lte IE 8]>
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
<script data-hubspot-rendered="true">
hbspt.forms.create({
region: "na1",
portalId: "19625812",
formId: "1c1faeec-3901-4d17-9fff-82a44c7ccc57"
});
</script>
<div class="hbspt-form" id="hbspt-form-1635883705162-633519845">
<div class="hs-nested-form-fix" data-reactid=".hbspt-forms-1"><span data-reactid=".hbspt-forms-1.0"></span>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$0">
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname"><label id="label-firstname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your First name"
for="firstname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.0"><span data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.0.0">First name</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.$firstname"><input id="firstname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="firstname" required="" value="" placeholder=""
autocomplete="given-name" data-reactid=".hbspt-forms-1.1.1:$0.1:$firstname.$firstname.0" inputmode="text"></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname"><label id="label-lastname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Last name"
for="lastname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.0"><span data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.0.0">Last name</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.$lastname"><input id="lastname-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="lastname" required="" value="" placeholder=""
autocomplete="family-name" data-reactid=".hbspt-forms-1.1.1:$0.1:$lastname.$lastname.0" inputmode="text"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$1">
<div class="hs_company hs-company hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$1.1:$company"><label id="label-company-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Company"
for="company-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$1.1:$company.0"><span data-reactid=".hbspt-forms-1.1.1:$1.1:$company.0.0">Company</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$1.1:$company.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$1.1:$company.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$1.1:$company.$company"><input id="company-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="company" required="" value="" placeholder="" autocomplete="organization"
data-reactid=".hbspt-forms-1.1.1:$1.1:$company.$company.0" inputmode="text"></div>
</div>
<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle"><label id="label-jobtitle-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Job title"
for="jobtitle-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.0"><span data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.0.0">Job title</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.$jobtitle"><input id="jobtitle-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="jobtitle" required="" value="" placeholder=""
autocomplete="organization-title" data-reactid=".hbspt-forms-1.1.1:$1.1:$jobtitle.$jobtitle.0" inputmode="text"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$2">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$2.1:$email"><label id="label-email-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Work Email Address"
for="email-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$2.1:$email.0"><span data-reactid=".hbspt-forms-1.1.1:$2.1:$email.0.0">Work Email Address</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$2.1:$email.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$2.1:$email.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$2.1:$email.$email"><input id="email-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="email" name="email" required="" placeholder="" value="" autocomplete="email"
data-reactid=".hbspt-forms-1.1.1:$2.1:$email.$email.0" inputmode="email"></div>
</div>
<div class="hs_mobilephone hs-mobilephone hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone"><label id="label-mobilephone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Mobile phone number" for="mobilephone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone.0"><span data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone.0.0">Mobile phone
number</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone.$mobilephone"><input id="mobilephone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="tel" name="mobilephone" value="" placeholder="" autocomplete="mobile"
data-reactid=".hbspt-forms-1.1.1:$2.1:$mobilephone.$mobilephone.0" inputmode="tel"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$3">
<div class="hs_phone hs-phone hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$3.1:$phone"><label id="label-phone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Work Phone number"
for="phone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.0"><span data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.0.0">Work Phone number</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.$phone"><input id="phone-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="tel" name="phone" required="" value="" placeholder="" autocomplete="tel"
data-reactid=".hbspt-forms-1.1.1:$3.1:$phone.$phone.0" inputmode="tel"></div>
</div>
<div class="hs_address hs-address hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$3.1:$address"><label id="label-address-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Street address 1"
for="address-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$3.1:$address.0"><span data-reactid=".hbspt-forms-1.1.1:$3.1:$address.0.0">Street address 1</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$3.1:$address.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$3.1:$address.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$3.1:$address.$address"><input id="address-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="address" required="" value="" placeholder=""
autocomplete="street-address" data-reactid=".hbspt-forms-1.1.1:$3.1:$address.$address.0" inputmode="text"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$4">
<div class="hs_street_address_2 hs-street_address_2 hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2"><label id="label-street_address_2-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Street Address 2" for="street_address_2-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2.0"><span data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2.0.0">Street
Address 2</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2.$street_address_2"><input id="street_address_2-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="street_address_2" value="" placeholder=""
data-reactid=".hbspt-forms-1.1.1:$4.1:$street_address_2.$street_address_2.0" inputmode="text"></div>
</div>
<div class="hs_city hs-city hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$4.1:$city"><label id="label-city-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your City"
for="city-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$4.1:$city.0"><span data-reactid=".hbspt-forms-1.1.1:$4.1:$city.0.0">City</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$4.1:$city.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$4.1:$city.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$4.1:$city.$city"><input id="city-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="city" required="" value="" placeholder="" autocomplete="address-level2"
data-reactid=".hbspt-forms-1.1.1:$4.1:$city.$city.0" inputmode="text"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$5">
<div class="hs_state hs-state hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$5.1:$state"><label id="label-state-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your State/Region"
for="state-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$5.1:$state.0"><span data-reactid=".hbspt-forms-1.1.1:$5.1:$state.0.0">State/Region</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$5.1:$state.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$5.1:$state.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$5.1:$state.$state"><input id="state-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="state" required="" value="" placeholder="" autocomplete="address-level1"
data-reactid=".hbspt-forms-1.1.1:$5.1:$state.$state.0" inputmode="text"></div>
</div>
<div class="hs_zip hs-zip hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$5.1:$zip"><label id="label-zip-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Postal code"
for="zip-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.0"><span data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.0.0">Postal code</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.$zip"><input id="zip-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input" type="text" name="zip" required="" value="" placeholder=""
data-reactid=".hbspt-forms-1.1.1:$5.1:$zip.$zip.0" inputmode="text"></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$6">
<div class="hs_country_picklist hs-country_picklist hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist"><label id="label-country_picklist-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Country" for="country_picklist-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.0"><span
data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.0.0">Country</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist"><select id="country_picklist-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input is-placeholder" name="country_picklist"
data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.0">Please Select</option>
<option value="United Kingdom" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$United Kingdom">United Kingdom</option>
<option value="Afghanistan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Afghanistan">Afghanistan</option>
<option value="Åland Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Åland Islands">Åland Islands</option>
<option value="Albania" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Albania">Albania</option>
<option value="Algeria" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Algeria">Algeria</option>
<option value="American Samoa" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$American Samoa">American Samoa</option>
<option value="Andorra" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Andorra">Andorra</option>
<option value="Angola" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Angola">Angola</option>
<option value="Anguilla" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Anguilla">Anguilla</option>
<option value="Antarctica" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Antarctica">Antarctica</option>
<option value="Antigua and Barbuda" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Argentina">Argentina</option>
<option value="Armenia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Armenia">Armenia</option>
<option value="Aruba" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Aruba">Aruba</option>
<option value="Asia/Pacific Region" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Asia/Pacific Region">Asia/Pacific Region</option>
<option value="Australia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Australia">Australia</option>
<option value="Austria" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Austria">Austria</option>
<option value="Azerbaijan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Azerbaijan">Azerbaijan</option>
<option value="Bahamas" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bahamas">Bahamas</option>
<option value="Bahrain" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bahrain">Bahrain</option>
<option value="Bangladesh" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bangladesh">Bangladesh</option>
<option value="Barbados" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Barbados">Barbados</option>
<option value="Belarus" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Belarus">Belarus</option>
<option value="Belgium" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Belgium">Belgium</option>
<option value="Belize" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Belize">Belize</option>
<option value="Benin" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Benin">Benin</option>
<option value="Bermuda" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bermuda">Bermuda</option>
<option value="Bhutan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bhutan">Bhutan</option>
<option value="Bolivia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Botswana">Botswana</option>
<option value="Bouvet Island" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bouvet Island">Bouvet Island</option>
<option value="Brazil" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Brazil">Brazil</option>
<option value="British Indian Ocean Territory" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="British Virgin Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$British Virgin Islands">British Virgin Islands</option>
<option value="Brunei" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Brunei">Brunei</option>
<option value="Bulgaria" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Bulgaria">Bulgaria</option>
<option value="Burkina Faso" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Burkina Faso">Burkina Faso</option>
<option value="Burundi" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Burundi">Burundi</option>
<option value="Cambodia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cambodia">Cambodia</option>
<option value="Cameroon" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cameroon">Cameroon</option>
<option value="Canada" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Canada">Canada</option>
<option value="Cape Verde" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cape Verde">Cape Verde</option>
<option value="Caribbean Netherlands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Caribbean Netherlands">Caribbean Netherlands</option>
<option value="Cayman Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cayman Islands">Cayman Islands</option>
<option value="Central African Republic" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Central African Republic">Central African Republic</option>
<option value="Chad" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Chad">Chad</option>
<option value="Chile" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Chile">Chile</option>
<option value="China" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$China">China</option>
<option value="Christmas Island" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Colombia">Colombia</option>
<option value="Comoros" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Comoros">Comoros</option>
<option value="Congo" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Congo">Congo</option>
<option value="Cook Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cook Islands">Cook Islands</option>
<option value="Costa Rica" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Costa Rica">Costa Rica</option>
<option value="Cote d'Ivoire" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cote d'Ivoire">Cote d'Ivoire</option>
<option value="Croatia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Croatia">Croatia</option>
<option value="Cuba" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cuba">Cuba</option>
<option value="Curaçao" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Curaçao">Curaçao</option>
<option value="Cyprus" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Cyprus">Cyprus</option>
<option value="Czech Republic" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Czech Republic">Czech Republic</option>
<option value="Democratic Republic of the Congo" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Democratic Republic of the Congo">Democratic Republic of the Congo</option>
<option value="Denmark" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Denmark">Denmark</option>
<option value="Djibouti" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Djibouti">Djibouti</option>
<option value="Dominica" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Dominica">Dominica</option>
<option value="Dominican Republic" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Dominican Republic">Dominican Republic</option>
<option value="East Timor" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$East Timor">East Timor</option>
<option value="Ecuador" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Ecuador">Ecuador</option>
<option value="Egypt" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Egypt">Egypt</option>
<option value="El Salvador" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$El Salvador">El Salvador</option>
<option value="Equatorial Guinea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Eritrea">Eritrea</option>
<option value="Estonia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Estonia">Estonia</option>
<option value="Ethiopia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Ethiopia">Ethiopia</option>
<option value="Europe" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Europe">Europe</option>
<option value="Falkland Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Falkland Islands">Falkland Islands</option>
<option value="Faroe Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Faroe Islands">Faroe Islands</option>
<option value="Fiji" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Fiji">Fiji</option>
<option value="Finland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Finland">Finland</option>
<option value="France" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$France">France</option>
<option value="French Guiana" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$French Guiana">French Guiana</option>
<option value="French Polynesia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$French Polynesia">French Polynesia</option>
<option value="French Southern and Antarctic Lands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$French Southern and Antarctic Lands">French Southern and Antarctic Lands</option>
<option value="Gabon" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Gabon">Gabon</option>
<option value="Gambia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Gambia">Gambia</option>
<option value="Georgia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Georgia">Georgia</option>
<option value="Germany" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Germany">Germany</option>
<option value="Ghana" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Ghana">Ghana</option>
<option value="Gibraltar" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Gibraltar">Gibraltar</option>
<option value="Greece" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Greece">Greece</option>
<option value="Greenland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Greenland">Greenland</option>
<option value="Grenada" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Grenada">Grenada</option>
<option value="Guadeloupe" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guadeloupe">Guadeloupe</option>
<option value="Guam" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guam">Guam</option>
<option value="Guatemala" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guatemala">Guatemala</option>
<option value="Guernsey" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guernsey">Guernsey</option>
<option value="Guinea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guinea">Guinea</option>
<option value="Guinea-Bissau" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Guyana">Guyana</option>
<option value="Haiti" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Haiti">Haiti</option>
<option value="Heard Island and McDonald Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Heard Island and McDonald Islands">Heard Island and McDonald Islands</option>
<option value="Honduras" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Honduras">Honduras</option>
<option value="Hong Kong" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Hong Kong">Hong Kong</option>
<option value="Hungary" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Hungary">Hungary</option>
<option value="Iceland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Iceland">Iceland</option>
<option value="India" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$India">India</option>
<option value="Indonesia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Indonesia">Indonesia</option>
<option value="Iran" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Iran">Iran</option>
<option value="Iraq" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Iraq">Iraq</option>
<option value="Ireland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Ireland">Ireland</option>
<option value="Isle of Man" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Isle of Man">Isle of Man</option>
<option value="Israel" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Israel">Israel</option>
<option value="Italy" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Italy">Italy</option>
<option value="Jamaica" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Jamaica">Jamaica</option>
<option value="Japan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Japan">Japan</option>
<option value="Jersey" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Jersey">Jersey</option>
<option value="Jordan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Jordan">Jordan</option>
<option value="Kazakhstan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Kazakhstan">Kazakhstan</option>
<option value="Kenya" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Kenya">Kenya</option>
<option value="Kiribati" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Kiribati">Kiribati</option>
<option value="Kuwait" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Kuwait">Kuwait</option>
<option value="Kyrgyzstan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Kyrgyzstan">Kyrgyzstan</option>
<option value="Laos" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Laos">Laos</option>
<option value="Latvia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Latvia">Latvia</option>
<option value="Lebanon" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Lebanon">Lebanon</option>
<option value="Lesotho" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Lesotho">Lesotho</option>
<option value="Liberia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Liberia">Liberia</option>
<option value="Libya" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Libya">Libya</option>
<option value="Liechtenstein" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Liechtenstein">Liechtenstein</option>
<option value="Lithuania" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Lithuania">Lithuania</option>
<option value="Luxembourg" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Luxembourg">Luxembourg</option>
<option value="Macau" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Macau">Macau</option>
<option value="Macedonia (FYROM)" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Macedonia (FYROM)">Macedonia (FYROM)</option>
<option value="Madagascar" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Madagascar">Madagascar</option>
<option value="Malawi" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Malawi">Malawi</option>
<option value="Malaysia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Malaysia">Malaysia</option>
<option value="Maldives" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Maldives">Maldives</option>
<option value="Mali" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mali">Mali</option>
<option value="Malta" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Malta">Malta</option>
<option value="Marshall Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Marshall Islands">Marshall Islands</option>
<option value="Martinique" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Martinique">Martinique</option>
<option value="Mauritania" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mauritania">Mauritania</option>
<option value="Mauritius" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mauritius">Mauritius</option>
<option value="Mayotte" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mayotte">Mayotte</option>
<option value="Mexico" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mexico">Mexico</option>
<option value="Micronesia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Micronesia">Micronesia</option>
<option value="Moldova" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Moldova">Moldova</option>
<option value="Monaco" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Monaco">Monaco</option>
<option value="Mongolia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mongolia">Mongolia</option>
<option value="Montenegro" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Montenegro">Montenegro</option>
<option value="Montserrat" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Montserrat">Montserrat</option>
<option value="Morocco" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Morocco">Morocco</option>
<option value="Mozambique" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Mozambique">Mozambique</option>
<option value="Myanmar (Burma)" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Myanmar (Burma)">Myanmar (Burma)</option>
<option value="Namibia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Namibia">Namibia</option>
<option value="Nauru" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Nauru">Nauru</option>
<option value="Nepal" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Nepal">Nepal</option>
<option value="Netherlands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Netherlands">Netherlands</option>
<option value="Netherlands Antilles" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Netherlands Antilles">Netherlands Antilles</option>
<option value="New Caledonia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$New Caledonia">New Caledonia</option>
<option value="New Zealand" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$New Zealand">New Zealand</option>
<option value="Nicaragua" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Nicaragua">Nicaragua</option>
<option value="Niger" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Niger">Niger</option>
<option value="Nigeria" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Nigeria">Nigeria</option>
<option value="Niue" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Niue">Niue</option>
<option value="Norfolk Island" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Norfolk Island">Norfolk Island</option>
<option value="North Korea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$North Korea">North Korea</option>
<option value="Northern Mariana Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Norway">Norway</option>
<option value="Oman" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Oman">Oman</option>
<option value="Pakistan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Pakistan">Pakistan</option>
<option value="Palau" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Palau">Palau</option>
<option value="Palestine" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Palestine">Palestine</option>
<option value="Panama" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Panama">Panama</option>
<option value="Papua New Guinea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Paraguay">Paraguay</option>
<option value="Peru" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Peru">Peru</option>
<option value="Philippines" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Philippines">Philippines</option>
<option value="Pitcairn Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Pitcairn Islands">Pitcairn Islands</option>
<option value="Poland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Poland">Poland</option>
<option value="Portugal" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Portugal">Portugal</option>
<option value="Puerto Rico" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Puerto Rico">Puerto Rico</option>
<option value="Qatar" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Qatar">Qatar</option>
<option value="Réunion" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Réunion">Réunion</option>
<option value="Romania" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Romania">Romania</option>
<option value="Russia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Russia">Russia</option>
<option value="Rwanda" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Rwanda">Rwanda</option>
<option value="Saint Barthélemy" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Barthélemy">Saint Barthélemy</option>
<option value="Saint Helena" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Lucia">Saint Lucia</option>
<option value="Saint Martin" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Saint Vincent and the Grenadines" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saint Vincent and the Grenadines">Saint Vincent and the Grenadines</option>
<option value="Samoa" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Samoa">Samoa</option>
<option value="San Marino" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$San Marino">San Marino</option>
<option value="Sao Tome and Principe" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Saudi Arabia">Saudi Arabia</option>
<option value="Senegal" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Senegal">Senegal</option>
<option value="Serbia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Serbia">Serbia</option>
<option value="Seychelles" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Seychelles">Seychelles</option>
<option value="Sierra Leone" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sierra Leone">Sierra Leone</option>
<option value="Singapore" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Singapore">Singapore</option>
<option value="Sint Maarten" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sint Maarten">Sint Maarten</option>
<option value="Slovakia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Slovakia">Slovakia</option>
<option value="Slovenia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Slovenia">Slovenia</option>
<option value="Solomon Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Solomon Islands">Solomon Islands</option>
<option value="Somalia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Somalia">Somalia</option>
<option value="South Africa" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$South Africa">South Africa</option>
<option value="South Georgia and the South Sandwich Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$South Georgia and the South Sandwich Islands">South Georgia and the South Sandwich Islands
</option>
<option value="South Korea" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$South Korea">South Korea</option>
<option value="South Sudan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$South Sudan">South Sudan</option>
<option value="Spain" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Spain">Spain</option>
<option value="Sri Lanka" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sri Lanka">Sri Lanka</option>
<option value="Sudan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sudan">Sudan</option>
<option value="Suriname" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Swaziland">Swaziland</option>
<option value="Sweden" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Sweden">Sweden</option>
<option value="Switzerland" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Switzerland">Switzerland</option>
<option value="Syria" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Syria">Syria</option>
<option value="Taiwan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Taiwan">Taiwan</option>
<option value="Tajikistan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tajikistan">Tajikistan</option>
<option value="Tanzania" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tanzania">Tanzania</option>
<option value="Thailand" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Thailand">Thailand</option>
<option value="Togo" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Togo">Togo</option>
<option value="Tokelau" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tokelau">Tokelau</option>
<option value="Tonga" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tonga">Tonga</option>
<option value="Trinidad and Tobago" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tunisia">Tunisia</option>
<option value="Turkey" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Turkey">Turkey</option>
<option value="Turkmenistan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Turks and Caicos Islands">Turks and Caicos Islands</option>
<option value="Tuvalu" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Tuvalu">Tuvalu</option>
<option value="U.S. Virgin Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$U=1S=1 Virgin Islands">U.S. Virgin Islands</option>
<option value="Uganda" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Uganda">Uganda</option>
<option value="Ukraine" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Ukraine">Ukraine</option>
<option value="United Arab Emirates" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$United Arab Emirates">United Arab Emirates</option>
<option value="United States" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$United States">United States</option>
<option value="United States Minor Outlying Islands" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$United States Minor Outlying Islands">United States Minor Outlying Islands</option>
<option value="Uruguay" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Uruguay">Uruguay</option>
<option value="Uzbekistan" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Uzbekistan">Uzbekistan</option>
<option value="Vanuatu" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Vanuatu">Vanuatu</option>
<option value="Vatican City" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Vatican City">Vatican City</option>
<option value="Venezuela" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Venezuela">Venezuela</option>
<option value="Vietnam" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Vietnam">Vietnam</option>
<option value="Wallis and Futuna" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Wallis and Futuna">Wallis and Futuna</option>
<option value="Western Sahara" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Western Sahara">Western Sahara</option>
<option value="Yemen" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Yemen">Yemen</option>
<option value="Zambia" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Zambia">Zambia</option>
<option value="Zimbabwe" data-reactid=".hbspt-forms-1.1.1:$6.1:$country_picklist.$country_picklist.0.1:$Zimbabwe">Zimbabwe</option>
</select></div>
</div>
<div class="hs_industry hs-industry hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry"><label id="label-industry-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Industry"
for="industry-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.0"><span data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.0.0">Industry</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry"><select id="industry-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input is-placeholder" name="industry"
data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.0">Please Select</option>
<option value="Financial Services" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Financial Services">Financial Services</option>
<option value="Retail" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Retail">Retail</option>
<option value="IT/Telecoms" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$IT/Telecoms">IT/Telecoms</option>
<option value="Public Sector" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Public Sector">Public Sector</option>
<option value="Utilities" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Utilities">Utilities</option>
<option value="Leisure & Tourism" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Leisure & Tourism">Leisure & Tourism</option>
<option value="Transport & Logistics" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Transport & Logistics">Transport & Logistics</option>
<option value="Business Services" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Business Services">Business Services</option>
<option value="Healthcare & Pharmaceutical" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Healthcare & Pharmaceutical">Healthcare & Pharmaceutical</option>
<option value="Vendor/Service Provider" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Vendor/Service Provider">Vendor/Service Provider</option>
<option value="Consultant" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Consultant">Consultant</option>
<option value="Other" data-reactid=".hbspt-forms-1.1.1:$6.1:$industry.$industry.0.1:$Other">Other</option>
</select></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$7">
<div class="hs_what_is_your_primary_reason_for_joining_this_event_ hs-what_is_your_primary_reason_for_joining_this_event_ hs-fieldtype-select field hs-form-field"
data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_"><label id="label-what_is_your_primary_reason_for_joining_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your What is your primary reason for joining this event?" for="what_is_your_primary_reason_for_joining_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.0"><span data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.0.0">What is your primary reason for joining
this event?</span><span class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_"><select
id="what_is_your_primary_reason_for_joining_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required="" class="hs-input is-placeholder" name="what_is_your_primary_reason_for_joining_this_event_"
data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0.0">Please Select</option>
<option value="For networking purposes" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0.1:$For networking purposes">For networking
purposes</option>
<option value="I am researching for a new project" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0.1:$I am researching for a new project">
I am researching for a new project</option>
<option value="For professional development" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0.1:$For professional development">For
professional development</option>
<option value="To find new suppliers" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_primary_reason_for_joining_this_event_.$what_is_your_primary_reason_for_joining_this_event_.0.1:$To find new suppliers">To find new suppliers
</option>
</select></div>
</div>
<div class="hs_what_is_your_purchasing_responsibility_ hs-what_is_your_purchasing_responsibility_ hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_"><label
id="label-what_is_your_purchasing_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your What is your purchasing responsibility?"
for="what_is_your_purchasing_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.0"><span
data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.0.0">What is your purchasing responsibility?</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_"><select id="what_is_your_purchasing_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
required="" class="hs-input is-placeholder" name="what_is_your_purchasing_responsibility_" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.0">Please Select</option>
<option value="Make purchase" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$Make purchase">Make purchase</option>
<option value="Authorise purchase" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$Authorise purchase">Authorise purchase</option>
<option value="Influence purchase" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$Influence purchase">Influence purchase</option>
<option value="Specify suppliers" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$Specify suppliers">Specify suppliers</option>
<option value="I have no responsibility" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$I have no responsibility">I have no responsibility</option>
<option value="I have no purchasing responsibility" data-reactid=".hbspt-forms-1.1.1:$7.1:$what_is_your_purchasing_responsibility_.$what_is_your_purchasing_responsibility_.0.1:$I have no purchasing responsibility">I have no purchasing
responsibility</option>
</select></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$8">
<div class="hs_what_s_your_annual_relevant_purchasing_budget_ hs-what_s_your_annual_relevant_purchasing_budget_ hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_">
<label id="label-what_s_your_annual_relevant_purchasing_budget_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your What&#x27;s your annual relevant purchasing budget?"
for="what_s_your_annual_relevant_purchasing_budget_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.0"><span
data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.0.0">What's your annual relevant purchasing budget?</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_"><select
id="what_s_your_annual_relevant_purchasing_budget_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required="" class="hs-input is-placeholder" name="what_s_your_annual_relevant_purchasing_budget_"
data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.0">Please Select</option>
<option value="£100000 or less" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£100000 or less">£100000 or less</option>
<option value="£100001 - £250000" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£100001 - £250000">£100001 - £250000</option>
<option value="£250001 - £500000" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£250001 - £500000">£250001 - £500000</option>
<option value="£500001 - £1 million" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£500001 - £1 million">£500001 - £1 million</option>
<option value="£1 million - £5 million" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£1 million - £5 million">£1 million - £5 million</option>
<option value="£5 million - £10 million" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$£5 million - £10 million">£5 million - £10 million
</option>
<option value="Over £10 million" data-reactid=".hbspt-forms-1.1.1:$8.1:$what_s_your_annual_relevant_purchasing_budget_.$what_s_your_annual_relevant_purchasing_budget_.0.1:$Over £10 million">Over £10 million</option>
</select></div>
</div>
<div class="hs_which_best_describes_your_regional_responsibility_ hs-which_best_describes_your_regional_responsibility_ hs-fieldtype-select field hs-form-field"
data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_"><label id="label-which_best_describes_your_regional_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Which best describes your regional responsibility?" for="which_best_describes_your_regional_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.0"><span data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.0.0">Which best describes your regional
responsibility?</span><span class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_"><select
id="which_best_describes_your_regional_responsibility_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required="" class="hs-input is-placeholder" name="which_best_describes_your_regional_responsibility_"
data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.0">Please Select</option>
<option value="UK" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$UK">UK</option>
<option value="Europe" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$Europe">Europe</option>
<option value="Middle East" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$Middle East">Middle East</option>
<option value="Asia" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$Asia">Asia</option>
<option value="Americas" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$Americas">Americas</option>
<option value="EMEA" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$EMEA">EMEA</option>
<option value="Global" data-reactid=".hbspt-forms-1.1.1:$8.1:$which_best_describes_your_regional_responsibility_.$which_best_describes_your_regional_responsibility_.0.1:$Global">Global</option>
</select></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$9">
<div class="hs_how_many_employees_does_your_organisation_have_ hs-how_many_employees_does_your_organisation_have_ hs-fieldtype-select field hs-form-field"
data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_"><label id="label-how_many_employees_does_your_organisation_have_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your How many employees does your organisation have?" for="how_many_employees_does_your_organisation_have_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.0"><span data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.0.0">How many employees does your organisation
have?</span><span class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_"><select
id="how_many_employees_does_your_organisation_have_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required="" class="hs-input is-placeholder" name="how_many_employees_does_your_organisation_have_"
data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.0">Please Select</option>
<option value="1-24" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$1-24">1-24</option>
<option value="25-49" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$25-49">25-49</option>
<option value="50-99" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$50-99">50-99</option>
<option value="100-249" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$100-249">100-249</option>
<option value="250-499" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$250-499">250-499</option>
<option value="500-999" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$500-999">500 - 999</option>
<option value="1000-4999" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$1000-4999">1000-4999</option>
<option value="5000+" data-reactid=".hbspt-forms-1.1.1:$9.1:$how_many_employees_does_your_organisation_have_.$how_many_employees_does_your_organisation_have_.0.1:$5000+">5000+</option>
</select></div>
</div>
<div class="hs_do_you_currently_have_a_live_project_that_you_re_working_on_ hs-do_you_currently_have_a_live_project_that_you_re_working_on_ hs-fieldtype-select field hs-form-field"
data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_"><label id="label-do_you_currently_have_a_live_project_that_you_re_working_on_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Do you currently have a live project that you&#x27;re working on?" for="do_you_currently_have_a_live_project_that_you_re_working_on_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.0"><span data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.0.0">Do you currently have a
live project that you're working on?</span><span class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.$do_you_currently_have_a_live_project_that_you_re_working_on_"><select
id="do_you_currently_have_a_live_project_that_you_re_working_on_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required="" class="hs-input is-placeholder" name="do_you_currently_have_a_live_project_that_you_re_working_on_"
data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.$do_you_currently_have_a_live_project_that_you_re_working_on_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.$do_you_currently_have_a_live_project_that_you_re_working_on_.0.0">Please Select</option>
<option value="Yes" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.$do_you_currently_have_a_live_project_that_you_re_working_on_.0.1:$Yes">Yes</option>
<option value="No" data-reactid=".hbspt-forms-1.1.1:$9.1:$do_you_currently_have_a_live_project_that_you_re_working_on_.$do_you_currently_have_a_live_project_that_you_re_working_on_.0.1:$No">No</option>
</select></div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$10">
<div class="hs_where_did_you_hear_about_this_event_ hs-where_did_you_hear_about_this_event_ hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_"><label
id="label-where_did_you_hear_about_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="" placeholder="Enter your Where did you hear about this event?" for="where_did_you_hear_about_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57"
data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.0"><span data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.0.0">Where did you hear about this event?</span><span
class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_"><select id="where_did_you_hear_about_this_event_-1c1faeec-3901-4d17-9fff-82a44c7ccc57" required=""
class="hs-input is-placeholder" name="where_did_you_hear_about_this_event_" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0">
<option value="" disabled="" selected="" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.0">Please Select</option>
<option value="Email" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Email">Email</option>
<option value="Website" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Website">Website</option>
<option value="Partner organisation" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Partner organisation">Partner organisation</option>
<option value="Google advert" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Google advert">Google advert</option>
<option value="Google search" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Google search">Google search</option>
<option value="LinkedIn advert" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$LinkedIn advert">LinkedIn advert</option>
<option value="Social media post" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$Social media post">Social media post</option>
<option value="I saw a post from a speaker" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$I saw a post from a speaker">I saw a post from a speaker</option>
<option value="My colleague passed me an invite" data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$My colleague passed me an invite">My colleague passed me an invite
</option>
<option value="I saw the LinkedIn event and clicked through from there"
data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$I saw the LinkedIn event and clicked through from there">I saw the LinkedIn event and clicked through from there
</option>
<option value="I was invited to the event via a message on LinkedIn"
data-reactid=".hbspt-forms-1.1.1:$10.1:$where_did_you_hear_about_this_event_.$where_did_you_hear_about_this_event_.0.1:$I was invited to the event via a message on LinkedIn">I was invited to the event via a message on LinkedIn
</option>
</select></div>
</div>
<div class="hs_gdpr_sponsors hs-gdpr_sponsors hs-fieldtype-checkbox field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors"><label id="label-gdpr_sponsors-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your GDPR Sponsors - This event is being sponsored by the sponsors listed on the event page. We may make your registration details available to select sponsors, in both ours and the sponsors legitimate business interests, and they may contact you about their product/services. "
for="gdpr_sponsors-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.0"><span data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.0.0">GDPR Sponsors - This event is being sponsored by the
sponsors listed on the event page. We may make your registration details available to select sponsors, in both ours and the sponsors legitimate business interests, and they may contact you about their product/services. </span><span
class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors">
<ul required="" role="checkbox" class="inputs-list multi-container" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors.0">
<li class="hs-form-checkbox" role="checkbox" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors.0.$I agree"><label for="gdpr_sponsors0-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-form-checkbox-display"
data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors.0.$I agree.0"><input id="gdpr_sponsors0-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input " type="checkbox" name="gdpr_sponsors" value="I agree"
aria-labelledby="label-gdpr_sponsors-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors.0.$I agree.0.0"><span
data-reactid=".hbspt-forms-1.1.1:$10.1:$gdpr_sponsors.$gdpr_sponsors.0.$I agree.0.1">I agree</span></label></li>
</ul>
</div>
</div>
</fieldset>
<fieldset class="form-columns-2" data-reactid=".hbspt-forms-1.1.1:$11">
<div class="hs_gdpr_3rd_party hs-gdpr_3rd_party hs-fieldtype-checkbox field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party"><label id="label-gdpr_3rd_party-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your Whilst I may choose to withhold 3rd party consent, if I attend a session given by a sponsor on the day or speak with a sponsor, this enables the sponsor to follow up with me regarding relevant information on products or services."
for="gdpr_3rd_party-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.0"><span data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.0.0">Whilst I may choose to withhold 3rd party consent, if I
attend a session given by a sponsor on the day or speak with a sponsor, this enables the sponsor to follow up with me regarding relevant information on products or services.</span><span class="hs-form-required"
data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party">
<ul required="" role="checkbox" class="inputs-list multi-container" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party.0">
<li class="hs-form-checkbox" role="checkbox" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party.0.$I agree"><label for="gdpr_3rd_party0-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-form-checkbox-display"
data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party.0.$I agree.0"><input id="gdpr_3rd_party0-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class="hs-input " type="checkbox" name="gdpr_3rd_party" value="I agree"
aria-labelledby="label-gdpr_3rd_party-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party.0.$I agree.0.0"><span
data-reactid=".hbspt-forms-1.1.1:$11.1:$gdpr_3rd_party.$gdpr_3rd_party.0.$I agree.0.1">I agree</span></label></li>
</ul>
</div>
</div>
<div class="hs_ebm_tcs hs-ebm_tcs hs-fieldtype-checkbox field hs-form-field" data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs"><label id="label-ebm_tcs-1c1faeec-3901-4d17-9fff-82a44c7ccc57" class=""
placeholder="Enter your I have read and understood Engage Business Media’s Terms and Conditions (https://ebm.media/terms-and-conditions/) and Privacy Policy (https://ebm.media/customer-privacy-policy/)"
for="ebm_tcs-1c1faeec-3901-4d17-9fff-82a44c7ccc57" data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs.0"><span data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs.0.0">I have read and understood Engage Business Media’s Terms and Conditions
(https://ebm.media/terms-and-conditions/) and Privacy Policy (https://ebm.media/customer-privacy-policy/)</span><span class="hs-form-required" data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs.0.1">*</span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1.1:$11.1:$ebm_tcs.$ebm_tcs">
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Search
EVENTS: CUSTOMER ENGAGEMENT SUMMIT
Sponsor Register
* Introduction
* Highlights Video
* Topic Streams
* Agenda
* Speakers
* Sponsors
* Attend
* Venue
VIRTUAL CUSTOMER ENGAGEMENT SUMMIT
EUROPE’S LARGEST CUSTOMER ENGAGEMENT EVENT IS BACK FOR THE 12TH YEAR
We’re living in the most transformational period than many of us will ever
experience, where the voice of the customer and the experiential aspect of CX is
more important than ever. Under the overarching theme of The Only Constant is
Change: The Role of Human Experience and Technology in Transforming CX, the
industry’s largest event promises three jam-packed days of diverse content
covering all aspects of customer engagement. Explore the role of human
experience and technology as CX becomes increasingly driven by holistic,
predictive and precise data solutions, and examining how data and analytics are
integral to the CX programmes of the future.
Hear from 40+ top-level speakers from world-class brands as they draw upon
real-life case studies to showcase the latest innovations in the CX world,
sharing valuable, take home, implementable ideas and strategies to enhance
customer engagement. We’ll be broadcasting exclusive content live from our
newsroom style studio to a virtual audience of over 1,000 peers. Registration to
the live event is free, with all case study content available post-event on our
pay-per-view VOD platform.
Join us to become more attuned to your customers and deliver the service they
expect in this ever-more digital world of human engagement.
LIVE UPDATE: With the world relying more than ever on technology and remote
communications, our live events have pivoted to virtual and hybrid models. Our
online digital audiences are growing at a rapid rate, attracting substantial
traffic and unique visitors each month and making them indispensable resources
of information within the industry.
3 DAY EVENT
VIRTUAL ROUNDTABLES
INTERACTIVE SESSIONS
LIVE STUDIO EVENT
1-2-1 MEETINGS
40+ CASE STUDIES
WELCOME TO ENGAGE CUSTOMER TV
We’re excited to announce that this year’s Customer Engagement Summit will be
broadcasted LIVE from our very own ‘Newsroom Style Studio’, complete with film
crew, event host and set that makes you think you’re watching your favourite
television show.
We believe in this new approach and feel it’s a refreshing alternative to
pre-recorded webinars and ‘Zoom call’ events. All part of our obsession with
creating the very best events and making them as engaging and informative as our
traditional venue-based conferences.
0:00
2021 TOPIC STREAMS
Customer Engagement Transformation + -
With the digital revolution in full swing, organisations must consider their
customers’ needs to meet changing expectations. Customer demands are increasing
rapidly, and the technology available to improve customer experience is
advancing inexorably.
Innovative and Disruptive Strategies in CX + -
This stream explores how listening to and implementing what your customers want,
as well as personalising each touchpoint with your organisation, you can form a
winning strategy that will ultimately allow you to gain a competitive advantage.
Innovation in the Contact Centre + -
Contact centres are ideally placed to become the beating heart of an
organisation. With the contact centre space providing a significant, growing
opportunity for customer experience, these touchpoints provide a powerful tool
to transform the success of a brand in today’s digital world.
Linking Voice of the Employee and Voice of the Customer + -
The ever-closing links being forged between the Voice of the Customer and the
Voice of the Employee are a major industry trend. Strategies evolving around VOC
and VOE are some of the most dynamic in the customer and employee engagement
space.
The Evolution of CX Service Design + -
Service design is a hot topic picking up where the customer journey left off.
Service by design is an increasing imperative in an age where digitally-savvy
consumers have increasingly higher expectations of their service providers and
expect a seamless experience every time.
Customer Engagement in Retail + -
This stream will demonstrate how leading retailers are deploying winning
customer engagement strategies designed to engender consumer loyalty and greater
wallet share in a hugely competitive and disruptive marketplace.
CX Strategies for the Customer Journey + -
Customer behaviour and expectations are changing at a dramatic and accelerating
pace. Organisations must keep up with their customers’ journey, or they will
lose them. To do this, they must develop innovative strategies that keep abreast
and indeed ahead of customer demands.
Engaging with the Digital Customer across the Enterprise + -
The days of the silo mentality and the service and experience that too often
goes with it are well and truly being consigned to the dustbin of history. In
the digital age, every part of an organisation needs to be joined up with the
customer at the heart of its thinking as it delivers on the cx.
Internal Communications + -
The workplace is changing, and the way we communicate with our people as they
gain access to new technologies must also change fundamentally. As organisations
grapple with these challenges, internal communications take centre stage in the
quest for higher levels of engagement.
Evolution of VOE across the Enterprise + -
Employees are playing an increasingly important strategic role in developing
organisations’ services and products across channels, and the Voice of the
Employee is critical to the development of employee engagement strategies. These
are business-critical issues.
Artificial Intelligence and Robotics + -
The burgeoning new technologies surrounding the world of AI and Robotics present
many opportunities as organisations grapple with the challenges presented in
improving relationships with both their customers and their employees.
CX Marketing + -
Research shows that the marketing function plays an increasingly important role
in the CX as advances in technology enable greater customer understanding and
insight, allowing organisations to tailor their strategies to ever more
demanding and proactive customers.
Training, Learning and Development + -
With the relationships between our people and our customers becoming ever more
critical, the development of our employees through training and career
development is of paramount importance. Diversification and inclusivity are key
areas where improvements are being applied.
The Future of CX + -
The world of customer engagement and experience is evolving and evolving
rapidly. The pace of change continues to accelerate. Delivery of the service and
the experience is increasingly the responsibility of marketing, customer service
and HR working in tandem.
Combining CX Strategy with Culture + -
The culture within an organisation clearly has a direct impact on the experience
that it delivers to its customers. Culture really does eat strategy for
breakfast, and unless the culture is people-focused, then the cx strategy will
not deliver on its promise.
Evolution of VOC across the Enterprise + -
Customers are playing an increasingly important strategic role in developing
organisations’ services and products across channels, and the Voice of the
Customer is critical to the development of customer engagement strategies. These
are business-critical issues.
Customer and Employee Engagement + -
The correlation between highly engaged employees and customers who are similarly
engaged is irrefutable. Study after study has proven a clear path from engaged
employees to engaged customers to improved performance and profitability.
Customer Engagement in Financial Services + -
The financial services sector is gradually bouncing back from the huge loss of
customer trust. However, there is still much to be done as financial services
organisations need to do more to win back that trust from increasingly
technically savvy and often wary customers.
2021 STUDIO CHAIRS
MARTIN HILL-WILSON
Brainfood Consulting Founder Click to read more...
Martin is a leading customer engagement and digital business strategist and an
author and international keynote speaker. Working under his own brand, Brainfood
Consulting, he designs masterclasses and transformational change helping clients
evolve their social and digital capabilities. Current topics include
omni-channel design, proactive, low-effort customer experience, social customer
service, and customer hubs. All themed around service innovation. Even service
organisations that consider themselves advanced in their omni-channel
capabilities face the barrier of internal silos and competing agendas. This
remains a strategic weakness in terms of real time responsiveness. Digitally
empowered customers have reset the bar on acceptable customer experience.
Organisations that want to prosper in this new regime have to adopt a new
mind-set and leadership capabilities. But how to escape the days of siloed
customer engagement and the idea that the service organisation was solely
responsible for customer experience. Today, market leadership means taking a
fresh approach to continuous improvement and service innovation: re-energised
through new partnerships with customers and employees. Customer hubs provide a
low risk evolutionary path. The hubs draw together a number of competencies into
a new form of working relationship. This includes the front office (sales,
marketing, service), analytics, change management and collaboration. Together
they become a hub of innovation, improvement and competitive responsiveness for
the rest of the organisation.
GERRY BROWN
Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from
bad customer service. He helps businesses save customers at risk of expiring and
breathes life into their customer service operations and customer experience
strategy. Gerry has provided organizational leadership on people development,
business transformation, customer engagement and technology enablement for some
of the largest companies in the UK, Canada, and EMEA. These include East Sussex
County Council, B3 Living, National Express, Nutricia, The Royal Albert Hall,
Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a
frequent speaker, chairperson, panellist and facilitator at conferences,
webinars, company events and other business gatherings, where his many years of
business and customer service experience provide stimulating, thought-provoking
engagement and audience participation. He is also a published author and his new
book When a Customer Wins, Nobody Loses is available on Amazon to help business
leaders to create winning and memorable customer experiences. Gerry is a Member
of the Professional Speaking Association (PSA), the Global Speakers Federation
(GSF), the Customer Experience Professionals Association, a Certified Customer
Experience Professional (CCXP) and a Fellow of the Royal Society for Arts,
Commerce & Manufacturing (RSA).
NICHOLAS BRICE
Engage Business Media Guest Editor Click to read more...
Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays.
Nicholas’ career as a conference chair, keynote speaker and performance culture
consultant has seen him lead and present numerous blue-chip brand and culture
change programmes for organisations such as British Airways, American Express,
Unipart, Orange, Sun International, Toyota: Europe, USA and Japan/Global, Lucent
Technologies and Tottenham Hotspur Football Club. His work has been recognised
with joint National Training Journal GOLD Awards for Best Change Management,
Leadership Development and Learning Partnership programmes for his work with the
American Express Community Stadium and also joint winner of Engage Business
Media’s award for Best Customer and Employee Engagement Programme with Tottenham
Hotspur Football Club.. As a speaker coach/mentor, he helps leaders and
professionals of influence grow in confidence and capability in how they get
important business messages across both online and face-to-face. Most recently
he has been helping organisations such as Progress IT, Servier pharmaceuticals,
and a national government agency as well as helping design students get 1st
class honours for their project presentations. As a theatre/TV producer and
director, he has directed productions for Sky Arts TV and for the last 15 years
has featured in the Brighton and Edinburgh Festival with the now Fringe
institution: The Big Bite-Size Breakfast Show, winning awards for Best Theatre
Performance and a shortlisting for the prestigious Carol Tambor ‘Best of
Edinburgh’ award. In this short video, he is talking about Speaking with Soul to
an audience of keynote speakers at the Professional Speakers Association where
he is a full Professional Member. He regularly hosts and keynotes in large
global events online and face-to-face. “Nick - your speaker coaching programme
is fabulous! What a difference you have made to the skills and confidence of
some of our senior leaders and managers. And all achieved online! Couldn’t
recommend you and this programme highly enough!” Adrienne Gault Head of People
Transformation and Organisation Change at Food Standards Agency, UK “Nicholas is
a thoughtful, inventive, flexible, and excellent presenter and facilitator. His
sessions are bright, fun, and engaging and his presentation skills are very
charismatic. In all Sky felt very happy with the events he managed, and we would
have no hesitation in using him again.” James Hunt Director of
Entertainment, Production and Sky Arts HD, BSkyB
2021 SPEAKERS
DANIEL MENDEZ COSTABEL
Microsoft Director, Innovation & Incubation for Delivery Partners Click to read
more...
Enthusiastic Explorer of Relationship Management, Innovation, and Customer
Service ideas and practices. Experienced Customer Service and Support
professional focused on orchestration of Teams and Partners to deliver
Customers’ Experiences and Business Results at global level. Emphasis on
Innovation, Design, Implementation, and Management of regional and global Teams
and Operations to drive Customer Relationship Management strategies.
JESSICA PERCIVAL
Twitter UK Research Analyst Click to read more...
Jessica Percival is the Research Analyst at Twitter UK. She has worked there for
the last 4 years.
BECKY NADIS
LinkedIn Director of Customer Experience Click to read more...
Former at Bain and NewsCorp, MBA from HBS. Focused on media, information and
marketing services sectors, with deep experience in strategy and execution.
SERGIO MARTIN
IKEA Global Remote Resolutions Manager Click to read more...
Proud member of the IKEA family, starting back in my college days as a part time
co-worker in one of the stores in the south of Spain. Now working at our
headquarters in Malmo, lucky to have grown over many years together with the
company. I am passionate about Customer Journey Design as well as working with
our network of 30+ countries to maximize their performance. Currently I lead the
Customer Care area for all remote customer needs after the purchase, where we
focus on creating great experiences for our customers and co-workers during
moments of truth. Big fan of this often overlooked business area that holds huge
impact on customer trust and loyalty, enabling us to become true “partners for
life” by reassuring customers that whatever happens, we have their back.
YANIV NAOR
Hugo Boss Senior Manager of Master Data Management & Digital Transformation
Strategist Click to read more...
As a devoted data specialist, Yaniv currently serves as the HUGO BOSS Master
Data Management business lead. He is an experienced global enterprise business
leader and strategist in Master Data Management and data governance. He has Led
various enterprise system integrations in the fields of enterprise data
management, governance and solution architecture various industries
(pharmaceuticals, A&D (Aerospace and Defence), consulting, fashion, retail) and
serves as a thought leader (Subject matter expert) and visionary, with the
ability to guide, influence and inspire peak performance, innovation and
adoption of data and analytics solutions across the companies’ value chain.
Yaniv has gained Knowledge and hand on experience in the last 17 years
developing and implementing of global enterprise data management systems in the
areas of Supply chain, logistics, HR ,ERP & CRM.
DAVID FARRIS
EA Sports Director, Worldwide Customer Experience Click to read more...
David is a global experienced senior dynamic leader focused on maximizing the
lifetime value of customers. He is motivated by and focused on delivering
customer delight and profitability. His senior experience spans across Europe,
North America and Asia. David is very team oriented and takes a highly
collaborative and inclusive approach towards achieving goals and objectives. He
constantly seeks to learn through critical thinking and always challenges the
status quo to drive better results. David thrives in highly innovative,
fast-paced results-driven environments.
JULIE AUSTIN
Bravissimo Marketing and Digital Director Click to read more...
Experienced Marketing and Digital Director with a demonstrated history of
working in the retail and fashion industry. Skilled in Digital transformation,
Marketing to people not personas and all aspects of retail e-commerce and
marketing. Strong marketing professional with a Masters focused in Retail
Leadership.
MANAS BHARDWAJ
Microsoft Head of Customer Success Click to read more...
Experienced Software Development "Enthusiast", Development Manager, Solution
Architect and DevOps advocate with more than 15 years of success in planning,
monitoring, delivering on time and with-in budget delivery of complex
technology, business and process improvement solutions. Known for building
bridges between business, development and operational teams in the organization.
Demonstrated attainment in introducing and leading the adoption of standards,
best-practices and newer technologies across the entire software development
life cycle. Strong operations professional with a Master of Business
Administration (M.B.A.) focused in Business Administration and Management,
General from Business School Nederland.
GEMMA COLBY
Yell Head of Customer Experience Click to read more...
A senior level CX professional, passionate about building effortless customer
experiences, with over 10 year’s experience in leading strategic, insight driven
improvement across a wide range of customer journeys.
CLIVE ROACH
Signify Director of Social Media Click to read more...
Clive Roach is the Director of Social Media for Signify (formerly known as
Philips Lighting). He is responsible for social media strategy development,
success measurement, activation, governance and training within Signify. Clive
has been working in the digital marketing area since 1997, and previously held
roles in engineering, design and sales going back to 1985. Clive has his own
blog, tweets daily on two Twitter accounts, and has a Facebook fan page, three
Instagram accounts, Pinterest, and YouTube.
ADAM POWERS
HSBC Global Head of Experience Design Click to read more...
Adam has been in the design business for nearly 30 years, building and leading
teams across agencies and clients alike. Having spent the past decade leading
experience design in BBH and then Tribal DDB, he’s been exposed to the realities
of digital transformation across a diverse range of businesses from IKEA and
Barclays to Google and Volkswagen Group. Most recently, Adam has taken up the
post of Global Head of Experience Design with HSBC, part of a team dedicated to
leading the digital evolution of this global business.
PAMELLA BAROTTI
Microsoft UK Head of Customer Advocacy Click to read more...
Highly energetic, creative and strategic global marketing, communications and
advocacy lead with 15+ years of experience in Technology, Financial Services and
Fintech. Board Member of the Chartered Institute of Marketing, the world's
leading professional marketing body. Guest Lecturer at Birkbeck University of
London (Master’s Degree). Has strong background in developing and implementing
successful marketing and communications strategies and multi-channel programs
across local and global markets, which increased brand awareness, improved
customer and partner experience and supported multi-million-dollar revenue
goals. Has worked for start-ups, medium-sized and global organizations,
including Microsoft, AWS, Mastercard and Oracle). Has also run joint initiatives
with major partners in Telecom, Technology and Financial Services, which
delivered tangible results. Has a unique combination of corporate experience
across developed and emerging markets, strong academic background, coaching
qualifications and passion for empowering people and organizations to grow and
thrive through the power of technology.
RYAN HUFF
Twitter US Senior Research Analyst Click to read more...
Ryan Huff is the Senior Research Analyst at Twitter US. He has worked there for
the last 5 years.
ALEXANDRA DA SILVA RODRIGUES
Radisson Hotel Group Strategic Advisor for Global Contact Centers Click to read
more...
Bachelor in Law with more than 20 years of professional experience in Customer
Care, Contact Centers and Customer Experience. With a consolidated career as
Director of Call Centers inbound & outbound Sales center ( medium and large call
centes) with experience in different sectors and with an International career
both in Europe and South America. I am used to act with hight level of autonomy
and I am very sales minded and a strong business generation focus. Wide
experience in international environments and in leading companies in their
industries (NH Hotel Group, Telefonica, General Motors, Citibank, Zed …).
Outstanding activities as Customer Care speaker in well-known institutions.
Relevant language ability (English, French, Spanish, Portuguese…) Awarded with
Best Call Center Director in Spain ( 2012) Market benchmark ( independent
assessment made by EgonZehnder in July 2014) Alexandra’s experience and
technical skills , as well as her market knowledge is comparable or above the
one of her counterparts in the market. She keeps herself updated of the new
developments of her area of expertise and learns from external benchmarks.
Indicators of Potential ( independent assessment made by EgonZehnder in July
2014) “Alexandra shows engagement, both with her team and with internal
stakeholders. Her passion and influence helps her ability to promote change.
Determined, pragmatic and driven, she makes sure that things get done with
autonomy.”
CHANDNI BHATT
Paperchase Digital Customer Delight Manager Click to read more...
An experienced Brand Representative with a demonstrated history of working with
start-ups in the e-commerce industry. Skilled in Vendor Management, Contact
Centre Scaling and thrives on creating cost-effective solutions. Chandni has
worked at Paperchase for just shy of a year and was brought in to bring Customer
Service in-house while managing a huge shift to online traffic when stores were
shuttered during the pandemic . Chandni is driven to exceed her promises to
customers and spread joy to them every day. She is enthusiastic about creating
solutions to increase efficiencies, while maintaining brand integrity. And she
is passionate about creating an environment where the workforce is excited,
knowledgeable and driven daily.
BECCI THOMSON
Co-op Live Head of Premium Sales Click to read more...
A pro-active, self-motivated and dynamic events professional with a 12+ year
record of achievement and demonstrated success driving sales growth in a range
of competitive industries. Highly creative with strong commercial acumen and
ability to perform consistently at the highest level with a strong focus on
achieving business objectives whilst enhancing the public awareness of
companies. Tenacious in building new business, securing client loyalty and
forging strong relationships with external business partners.
WAIS SHAIFTA
The Gym Group Non-Executive Director Click to read more...
Wais is the Non Executive Director at The Gym Group, he has worked there for the
past 9 months
HUSSEIN M. DAJANI
Nissan Motor Co. General Manager – Digital and CX Transformation – AMIO region
Click to read more...
During his 19-year career, Hussein has been able to demonstrate astute
leadership, career growth, corporate success, strategic thinking as well as
building a personal brand (through thought leadership and conference
presentations) – all of which were achieved by working for great companies and
with great talents. Over the past few years, Hussein has worked with the likes
of WPP and Publicis overseeing some of their largest regional clients (such as
STC, Vodafone, Nokia, Visa and HSBC) and was fortunate enough to be recognized
as a high potential leader by WPP being awarded the renowned ‘WPP Young High
Potential Leaders' Award from Sir Martin Sorrell himself, as well as receiving
regional awards from the likes of Gulf Marketing Review, which identified him as
one of the 40 top marketing professionals in the region, being voted by the
Huffington Post as among the 10 people changing the marcomm landscape in the
MENA region, voted as being among the top 200 CX leaders globally to watch in
2021, and lately the BTX Top Executive Award 2021 which recognizes top
executives who have accelerated digital and business transformation through the
pandemic and created a better future for their business. Since working on the
agency side, Hussein has transitioned to client side and worked with some
fantastic brands in senior leadership roles (as detailed below) and is now
looking for his next leadership challenge with an organization that is crossing
the digital and experience divide. Hussein's core expertise lies in the Digital
Marketing and Tech space, evolving over the years from a pure player marketeer.
Starting his career with some of the worlds' greatest communication companies,
today Hussein is the GM for Digital and CX Transformation with Nissan Motor Co.
for Africa, Middle East, India, Turkey, and Oceania overseeing some of the most
dramatic customer transformations the company has had to go through in recent
times. His contribution to the organization was recognized by senior leadership
and lead him to winning the AMIEO Chairperson Nissan Way Award in July 2021.
CHARLIE ADAMS
Vitality Corporate Customer Service Operations Manager Click to read more...
Charlie is a Customer Service and Customer Experience operations specialist.
Originally trained in design with a BA (Hons), Charlie has a unique 20 year
background in customer service and leadership, with an eclectic career spanning
mobile telecoms, construction, renewable energy, UK mapping and finance. Charlie
brings a simple and fresh way of thinking to customer service design, with a
huge focus on the people and always going back to his university training to
KISS (keep it simple stupid). Charlie injects fun into his work life, always
saying yes to opportunities, leading to experience as a keynote speaker at a
Microsoft event in Croatia’s largest conference theatre.
KASIA BIGDA
Mr. Lee's Pure Foods Co. Marketing and Communications Director Click to read
more...
Before heading up the marketing department at Mr Lee's Pure Foods, Kasia worked
in multiple digital agencies focusing on SEO, content strategy and user testing.
Some of the clients she worked on include some household names: Marshall Amps,
Beales, Deep Heat, Ramsay Health Care, G Plan, Jane Norman to name a few. After
joining Mr Lee’s in 2016 as one of the first employees, Kasia was involved in
delivering omnichannel marketing strategies on 3 continents, building the brand
presence online and offline, launching multiple product ranges into the
retailers and airlines, promoting Mr Lee’s Noodle Kiosks - vending machines and
focusing on ecommerce on Mr Lee’s website and on Amazon. These activities
contributed to over 50 awards and accolades won by the brand worldwide over the
past 5 years. Kasia herself has been a finalist of the Venus Awards 2018 (coined
by Chanel 4 as the “Working women’s Oscars”) in the “Marketing Excellence”
category. She writes articles about her experiences with working in a food
startup to help solopreneurs and small brands with growing their presence on a
shoestring.
CHRISTINA KELLEHER
Bose Head of Global Social Media Click to read more...
Chris Kelleher is the Global Manager of Social Media at Bose and drives strategy
and activation across all of Bose’s social channels. In her current role, she
works with cross-functional teams to keep the customer front-and-center in our
social campaigns and initiatives, focusing both on highlighting our products and
what Bose stands for as a brand. During her time at Bose, the brand’s social
performance has been recognized by various industry experts and benchmarking
firms, including Gartner, where Bose is now ranked #4 in digital and social
capabilities across CE brands. Chris has a mix of brand and agency experience,
starting her career in PR focusing on CPG and food/beverage, and shifting to a
social focus during her tenure at PUMA. Chris is an Upstate NY native and has a
Bachelor’s degree in Communications from Northeastern University. She is a
fitness enthusiast who enjoys travel, wine tastings and spending time with her
husband and two young children.
CLARE NAUNTON
National Grid Programme Director, Customer and Stakeholder Experience Click to
read more...
Clare Naunton is an experienced business professional with 20+ years in the
energy industry with extensive practice in leading complex strategic and
behavioural change. Clare delivers tangible results in customer and employee
experience, digital, process optimisation and operations within a FTSE 20
business and start-ups. At National Grid, Clare led a programme to define and
execute the customer ambition, strategy and roadmap for delivery. This included
managing a team of CX professionals who worked across the UK business to deliver
the cultural, process and technology change necessary using proven CX
methodologies and approaches.
JASPER KROG
Nivea Senior Global Digital Innovation Manager Click to read more...
For the last few years, Jasper has been leading the development of new consumer
marketing trends, technologies and disruptive business ideas at NIVEA. He works
to identify, test and scale new relevant technologies such as Augmented Reality,
Connected Packaging and AI to build a sustainable framework for the marketing
communication of the future
MICHELA COCCO
Nespresso Global Customer Experience & Innovation Manager Click to read more...
Michela is an international Customer Experience Manager who strongly believes in
CX to break the silos in the organization and drive business growth. In her
career she has led global CX transformation projects in international companies
across different industries: Telecommunications, Retail, Utilities, Food &
Beverage. Her areas of competencies go from CX strategy, CX Design, Customer
Journey & management, CX Governance and customer-centric Culture development.
Her passion for CX, her customer-centric methodologies and the ambition of
improving the CX by challenging the status quo, make her a true customer
advocate and change maker. Currently she is responsible for the design and
delivery of new value propositions, customer journeys and experiences that will
shape the future of Nespresso globally.
ALEC DALTON
Marriott Hotels Senior Manager of Global Quality Click to read more...
Alec Dalton inspires exceptional experiences using service science. Alec began
his career operating luxury hotels within The Ritz-Carlton Hotel Company and
Walt Disney Parks & Resorts. As the Senior Manager of Global Quality for
Marriott International, he now leads several quality management programs for
Marriott’s global portfolio of 30 brands and nearly 7,500 hotels. Alec
co-founded and partners the Hospitality Leadership Academy, a consultancy
offering service-oriented customer experience strategy. He simultaneously serves
as a Board Director of the Customer Institute and as an Advisory Board Member
for HorizonCX. His publications include the textbook Operations Management in
the Hospitality Industry and the first two international best-sellers in the
series Customer Experience. In 2018, Hotel Management Magazine named him to the
“30 Under 30” list of rising hospitality executives. In 2021, the Customer
Experience Professionals Association recognized Alec with the inaugural Emerging
Leader in CX Award.
KATHERINE RYAN-HUGHES
HSBC Head of Propositions, CX and Comms Click to read more...
Experienced Senior Manager within financial services with a firm history of
leading teams to deliver strategic change. Skilled in product and proposition
development, digital innovation and customer journey transformation.
NICK KING
AutoTrader Insight Director Click to read more...
A consumer psychologist and expert in digital media and marketing, possessing
the experience to analyse and interpret trends in consumer adoption of
technology and develop strategies for customer acquisition and retention through
digital and traditional offline channels. Nick joined Auto Trader in January
2007 running Business Intelligence and in 2010 built the retailer insight team
running master classes and webinars, He also makes short films to evangelise
about data, insight and marketing and speaks regularly at conferences round the
world. After graduating from Loughborough, Nick spent 3 years in advertising and
planning at Dorlands and Lintas, 3 years as a rock star with Great Northern
Electrics, ran a music production company, was a publisher on High-end HiFi
magazines at Petersen/EMAP for 7 years and a Marketing Manager at Superscape for
3 years. He then spent 4 years, as the Director of Research at Diffiniti / Carat
Interactive, responsible for a team of researchers advising a range of Blue-chip
clients (AOL, Auto Trader, Coco-Cola, Diageo, Disney, Kodak, Renault, Halifax,
Aviva, and Orange) on the development of their marketing and communications
strategies in the Digital arena. And from here, joined Auto Trader.
WAYNE GRIMSHAWE
Photobox Customer Service Director Click to read more...
Having worked in customer service for over 20 years and worked at every level
from the frontline to Director level, Wayne brings a wealth of energy & passion
for the customer. This has seen him work across many market sectors and with
companies such as The AA, Danone, Barclays, Sky, Thames Water and is currently
working for Photobox. He has a wealth of experiences that have developed his
ability to develop a customer service proposition that will influence and help
shape CX improvements that reduce effort and drive advocacy.
TOM KIRBY
Huel Customer Experience Manager Click to read more...
A visible leader that looks to inspire rather than impress, I believe in leading
by example. I have consistently demonstrated a customer-centric approach, clear
thinking and strong judgement. As a focal point for the customer experience, it
is imperative to demonstrate the ability to effect and also react to an
ever-changing environment. Personally, I am an avid traveller having travelled
across America, Europe, Asia and spent some time backpacking across Australia. I
am a very personable and cheerful guy who has a talent for making people feel at
ease and getting people to laugh.
ANGELA JOHNSON DE WET
Lloyds Banking Group Cloud Enabled Business Transformation - Head of Function
Click to read more...
Ange is responsible for Governance and Compliance for Lloyd Banking Group’s
Cloud Enabled Business Transformation Programme. Before her current role, Ange
was Head of Cloud and Technology Change Risk. Prior to working at Lloyds, Ange
led transformation teams and programmes at Deutsche Bank including: Cloud
Security, Risk and Compliance, Anti-Financial Crime Analytics, Data Quality
People Change and Money Markets Finance, Risk and Regulatory Reporting. Before
joining Deutsche Bank, Ange worked as a Senior Manager at EY across Asia Pacific
and EMEIA within the Financial Services Organisation focusing on Corporate
Banking and Capital Markets transformation and business, technology and
programme advisory. Ange started her career at IBM in Australia working as a
developer, tester, designer and then business analyst and project manager. Ange
has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and
Computer Science from the University of Melbourne, Australia.
JERRY CAMPBELL
UnitedHealthcare Director, Consumer Services Click to read more...
Jerry Campbell is a Customer Experience (CX) guru) that is currently the
Director Consumer Services E&I for UnitedHealth Care in which he has oversight
over Premier Clients. Prior to this position he was the Head of Customer
Experience (CX) and Social Engagement at 7-Eleven. In this role, he leads a team
that delivers a “World Class” Customer Service and Customer Experience through
an omni-channel approach. Jerry transformed 7-Eleven CX to include a social
media care team designed to meet and delighted customers in their current space,
resulting in a positive and seamless near real-time customer experience. Jerry
holds a BA in Business Administration (Management) and an MBA (International
Business) and working on his CX professional certification
MOHAMED MOHAMED
British Council Global Head of Customer Operations | Customer Management Click
to read more...
In my 18 years plus of working in Customer Service/ Sales operations and banking
industries in complex, multi-cultural contexts, I have been a vocal champion for
promoting the importance of the customer voice in supporting commercial
success/inspiring teams to buy into a culture of continuous
improvement/developing and implementing innovative customer management
strategies that enabled teams to move/transform from customer serving and
focusing on proving support but focusing on sales and income beside customer
service skills to support business growth.
JOANNE BROWN
Cromwell Head of Customer Service Click to read more...
A passionate and driven Customer Service professional, with over 20 years
experience in delivering outstanding service and quality. Highly skilled in
resolving Director level customer complaints through root cause analysis,
ensuring that quality is key to 'making our customers love us'. An excellent
communicator with proven experience of managing, motivating and developing
people.
ROMAN NEDIELKA
PwC Director of Customer Experience and Innovation Click to read more...
Recognized Director passionate about Customers and the future of technology,
spearheading digital innovation and Customer experience strategy and design
across the world. Enthusiastic about the growth and talent in Asia, coaching and
supporting entrepreneurs and innovation communities. • Exceptionally strong
Customer Experience knowledge and background • Digital experience management and
Digital Transformation teams management • Mixture of strategy consulting and
telecom operator experience at both group and local levels • Strategy
background, passion and interest in “the long game” – large transformational
deals and partnering with the customer • Sensitive to audience and teams in
emerging markets in Asia, Middle East & Africa • Enthusiasm for Asian markets
with some Japanese skills and Asian Executive degree from INSEAD in Singapore •
Strong communication skills and CxO level Stakeholder engagement/management
JAY GUPTA
Talkdesk AI Expert Click to read more...
Jay Gupta has over 17 years of experience working for global technology and
telecommunication companies across EMEA and Asia-Pac. During her tenure with
Talkdesk, she has been at the forefront of AI innovation. Jay holds a Master of
Science in Information Systems and a Bachelor of Science in Mathematics both
from Queen Mary, University of London.
ERIKA LOVEGREEN
ICUC.social Head of Marketing and Communications Click to read more...
Erika Lovegreen is the head of marketing and communications for global social
media community management agency, ICUC.social. She’s tasked with telling the
world why the team at ICUC.social are the experts at community management,
digital customer service, social listening, insight, and strategy for enterprise
brands. In her nearly 15-year career, Erika has worked as a journalist, public
relations leader, and social media strategist alongside Fortune 500 companies
before her current role. She's deeply passionate about the voice of the customer
and building communities through storytelling. When not at work, you can find
her wrangling her three kids with her husband or advocating for women in her
local community.
DANIELA CICORIA
Alida Senior, Customer Success Manager Click to read more...
I am a hard-working and goal-driven woman who accomplishes anything I put my
mind too whilst still having some fun on the side. I am outgoing, friendly and
pride myself on my relationships with my family and friends. I am passionate
about digital marketing and technological innovations that can benefit both the
business and the consumer in interesting and non-traditional ways.
SHAHAN LILJA
Mavenoid Co-Founder and CEO Click to read more...
Shahan Lilja is the Co-Founder and CEO of Mavenoid, the world's #1 product
support platform. Prior to founding Mavenoid in 2017, Shahan worked at Palantir
and was Co-founder & CEO at Gruppi.
TRACY DOWNER
Genesys Senior Manager of Customer Success Click to read more...
Built fantastic teams in e-commerce analytics and customer experience
industries. I thrive in dynamic and challenging environments that want to
leverage data to help inform decisions that impact their business.
CELINE MAHER
Zendesk RVP EMEA Click to read more...
Celine Maher joined Zendesk in 2020 as Regional Vice-President, UK and Ireland,
leading the organisation’s commercial growth and strategy in the region, which
represents Zendesk’s number one market in Europe, Middle East and Africa. Celine
has more than 20 years of experience in eCommerce, Fintech and SaaS industries,
mostly recently as Vice President of Corporate Sales and Business Development
EMEA at New Relic. Prior to that, she has held roles at Sage, Eir, PayPal &
Ebay, among others. Based in Dublin, Ireland, Celine is a passionate supporter
of women in business and the progression of girls in STEM. She volunteers with
CoderDojo mentoring students in scratch programming and is a member of
Connecting Women in Tech (CWIT) Ireland.
CHRISTOPH NEUT
Hootsuite Vice President of Sales Click to read more...
Senior Executive and Board Member with strong international Business and
Corporate development skills in SaaS, IT outsourcing, Business Process
Outsourcing, Digital Customer Service and E-commerce markets. Proven experience
in EMEA market introduction and sales acceleration, Global Strategy and
Organization Development, International Business Development, Marketing &
Branding, M&A, General Management
GIULIO SOLIANI
IBM Watson GTM Offering Manager Click to read more...
Senior Watson GTM Offering Manager - I own the entire end to end go-to-market
process for IBM Watson Assistant and am responsible for how the growth of the
product is orchestrated across the company (high and low touch channels).
DAVID NOONE
Odigo UKI Strategy Innovation Lead Click to read more...
Leader, Mentor, Evangelist, Strategist. With over 20 years experience in high
technology verticals with significant success in the international marketplace.
Consistently exceeds targets and offers exceptional leadership, commercial and
evangelist skills coupled with a strong technical background in technology
solutions.
CHRIS HUMPHRIS
Verint EMEA VP Click to read more...
In today’s data-driven era, brands often miss the greatest opportunities to
connect with their customers and create meaningful customer service experiences.
It can seem like being human and offering the most efficient service are at
odds: Humans can’t scale and bots can’t be completely human. But together, the
solutions are infinite. Conversocial enables today’s top customer service teams
to harness the power of their people to meet consumers on their messaging
channels of choice to ensure happier customers and greater profitability.
Accomplished sales professional and SaaS Business Leader, equipped with a
commanding track record over 20-years in developing successful relationships and
delivering sustained revenues across global territories through direct and
indirect sales models.
MARIO INVERNIZZI
Snipp VP Sales EMEA Click to read more...
A dynamic and sales-oriented entrepreneur, Mario has 25+ years of expertise in
building and leading business operations, partners and marketing strategies
across Europe and the US as Country Manager, Sales Director and VP of BU for
international Companies. Mario has a deep experience in SaaS sales promoting
solutions for Customer Loyalty Management and Engagement across EMEA. His
favourite verticals are FMCG, Retail, Travel, Hospitality and Sports Teams.
Mario enjoys building enterprise software companies and supporting client’s path
to success. During his free time, Mario loves spending time with his family and
climbing outdoors or in his Indoor Climbing Gym in Milano.
MATT O’BOYLE
Intercom Customer Success Manager Click to read more...
Matt is the Customer Success Manager at Intercom. He has worked there for the
past 2 and a half years.
2021 AGENDA
* 9th November
* 10th November
* 11th November
Expand/Collapse All
10:00 - 16:20
LIVE
10:00 - 10:05
STUDIO HOST WELCOME
LIVE! From the Engage Customer studio, Martin Hill-Wilson, Founder of Brainfood
Consulting opens the 12th Customer Engagement Summit, which will
LIVE! From the Engage Customer studio, Martin Hill-Wilson, Founder of Brainfood
Consulting opens the 12th Customer Engagement Summit, which will be filled with
a whole host of organisations ranging from Microsoft to Hugo Boss, HSBC to The
Gym Group. They will draw upon real-life case studies to showcase the latest
innovations in the CX world, ring valuable, take home, implementable ideas and
strategies to enhance customer engagement.
SPEAKER:
Martin Hill-Wilson Brainfood Consulting
Martin is a leading customer engagement and digital business strategist and an
author and international keynote speaker. Working under his own brand, Brainfood
Consulting, he designs masterclasses and transformational change helping clients
evolve their social and digital capabilities. Current topics include
omni-channel design, proactive, low-effort customer experience, social customer
service, and customer hubs. All themed around service innovation. Even service
organisations that consider themselves advanced in their omni-channel
capabilities face the barrier of internal silos and competing agendas. This
remains a strategic weakness in terms of real time responsiveness. Digitally
empowered customers have reset the bar on acceptable customer experience.
Organisations that want to prosper in this new regime have to adopt a new
mind-set and leadership capabilities. But how to escape the days of siloed
customer engagement and the idea that the service organisation was solely
responsible for customer experience. Today, market leadership means taking a
fresh approach to continuous improvement and service innovation: re-energised
through new partnerships with customers and employees. Customer hubs provide a
low risk evolutionary path. The hubs draw together a number of competencies into
a new form of working relationship. This includes the front office (sales,
marketing, service), analytics, change management and collaboration. Together
they become a hub of innovation, improvement and competitive responsiveness for
the rest of the organisation.
LIVE
10:05 - 10:25
MICROSOFT CASE STUDY: HOW CUSTOMER ADVOCACY DRIVES CUSTOMER ENGAGEMENT AND
SATISFACTION
Customer advocates are at the forefront of driving innovation, industry
influence, and thought leadership for technology. In this session, Pamella
Customer advocates are at the forefront of driving innovation, industry
influence, and thought leadership for technology. In this session, Pamella
explains how Microsoft works with customers from all industries and segments to
bring their stories to life and showcase how they use technology to transform
their business, innovate, drive employee morale and make a positive impact in
their community. She shares practical examples of how Customer Advocacy helps
organisations to drive customer engagement and satisfaction while empowering
business decision-makers, challenging industry norms and inspiring future
generations.
SPEAKER:
Pamella Barotti Microsoft UK
Highly energetic, creative and strategic global marketing, communications and
advocacy lead with 15+ years of experience in Technology, Financial Services and
Fintech. Board Member of the Chartered Institute of Marketing, the world's
leading professional marketing body. Guest Lecturer at Birkbeck University of
London (Master’s Degree). Has strong background in developing and implementing
successful marketing and communications strategies and multi-channel programs
across local and global markets, which increased brand awareness, improved
customer and partner experience and supported multi-million-dollar revenue
goals. Has worked for start-ups, medium-sized and global organizations,
including Microsoft, AWS, Mastercard and Oracle). Has also run joint initiatives
with major partners in Telecom, Technology and Financial Services, which
delivered tangible results. Has a unique combination of corporate experience
across developed and emerging markets, strong academic background, coaching
qualifications and passion for empowering people and organizations to grow and
thrive through the power of technology.
LIVE
10:25 - 10:45
EXPERT SPEAKER: GENESYS
Watch an exclusive presentation from one of our expert speakers Genesys, on how
they have adapted their customer strategies to meet
Watch an exclusive presentation from one of our expert speakers Genesys, on how
they have adapted their customer strategies to meet customer’s changing needs
SPEAKER:
Tracy Downer Genesys
Built fantastic teams in e-commerce analytics and customer experience
industries. I thrive in dynamic and challenging environments that want to
leverage data to help inform decisions that impact their business.
LIVE
10:45 - 11:05
NISSAN CASE STUDY: TRANSFORMING AN ORGANIZATION INTO A CUSTOMER CENTRIC ONE POST
2020
Clearly, things are endlessly evolving, which means companies need to keep
finding innovative ways to meet their customers’ every need. Keeping
Clearly, things are endlessly evolving, which means companies need to keep
finding innovative ways to meet their customers’ every need. Keeping this in
mind, I want to talk about how customer experience innovation is changing
business practices to meet customers’ changing perspectives, especially post
2020. The remarkable growth we are seeing in the customer-centricity right now
is only slated to progress even more in the coming decade, creating new
opportunities for companies to grow. The sooner companies realize that it’s the
customers who in reality are the heroes and begin catering to their solicited
and unsolicited needs, the better chance they have at building a brand that
creates a lasting and sustainable impact.
SPEAKER:
Hussein M. Dajani Nissan Motor Co.
During his 19-year career, Hussein has been able to demonstrate astute
leadership, career growth, corporate success, strategic thinking as well as
building a personal brand (through thought leadership and conference
presentations) – all of which were achieved by working for great companies and
with great talents. Over the past few years, Hussein has worked with the likes
of WPP and Publicis overseeing some of their largest regional clients (such as
STC, Vodafone, Nokia, Visa and HSBC) and was fortunate enough to be recognized
as a high potential leader by WPP being awarded the renowned ‘WPP Young High
Potential Leaders' Award from Sir Martin Sorrell himself, as well as receiving
regional awards from the likes of Gulf Marketing Review, which identified him as
one of the 40 top marketing professionals in the region, being voted by the
Huffington Post as among the 10 people changing the marcomm landscape in the
MENA region, voted as being among the top 200 CX leaders globally to watch in
2021, and lately the BTX Top Executive Award 2021 which recognizes top
executives who have accelerated digital and business transformation through the
pandemic and created a better future for their business. Since working on the
agency side, Hussein has transitioned to client side and worked with some
fantastic brands in senior leadership roles (as detailed below) and is now
looking for his next leadership challenge with an organization that is crossing
the digital and experience divide. Hussein's core expertise lies in the Digital
Marketing and Tech space, evolving over the years from a pure player marketeer.
Starting his career with some of the worlds' greatest communication companies,
today Hussein is the GM for Digital and CX Transformation with Nissan Motor Co.
for Africa, Middle East, India, Turkey, and Oceania overseeing some of the most
dramatic customer transformations the company has had to go through in recent
times. His contribution to the organization was recognized by senior leadership
and lead him to winning the AMIEO Chairperson Nissan Way Award in July 2021.
LIVE
11:05 - 11:25
JOURNEY TO DECODING CUSTOMER SERVICE - INSIGHT AND BEST PRACTICES FROM THE STATE
OF CX MATURITY REPORT
Keeping up with customer needs takes flexibility, resilience, and a commitment
to supporting your team. The pros – we call them CX Champions
Keeping up with customer needs takes flexibility, resilience, and a commitment
to supporting your team. The pros – we call them CX Champions – do all of this
flawlessly. CX Champions reduce total resolution time by 53%, have 72% more
efficient agents, and are 4 times more successful pivoting to remote work.
Wonder how they got there? During this session, Celine Maher, RVP EMEA at
Zendesk will uncover 7 CX best practices and key findings from a survey of 3,250
customer service leaders to help you drive business decisions around the CX and
beyond. Join in and discuss the findings from the latest Zendesk and Enterprise
Strategy Group report: The State of CX Maturity. After interviewing business
leaders worldwide, the report identified four levels of customer service
maturity: the Champions, the clear leaders; the Emerging, those that are well on
their way to excellence; the Risers, companies that are still gaining ground;
and finally, the Starters, who are at risk of falling behind. After this session
you will have the right tool to assess your own organization’s levels of CX
maturity and practical insight to help make your path to CX success clear and
easy.
SPEAKER:
Celine Maher Zendesk
Celine Maher joined Zendesk in 2020 as Regional Vice-President, UK and Ireland,
leading the organisation’s commercial growth and strategy in the region, which
represents Zendesk’s number one market in Europe, Middle East and Africa. Celine
has more than 20 years of experience in eCommerce, Fintech and SaaS industries,
mostly recently as Vice President of Corporate Sales and Business Development
EMEA at New Relic. Prior to that, she has held roles at Sage, Eir, PayPal &
Ebay, among others. Based in Dublin, Ireland, Celine is a passionate supporter
of women in business and the progression of girls in STEM. She volunteers with
CoderDojo mentoring students in scratch programming and is a member of
Connecting Women in Tech (CWIT) Ireland.
MEET THE EXPERTS
11:25 - 11:55
COFFEE AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
LIVE
11:55 - 12:15
HUGO BOSS CASE STUDY: NEW TRENDS IN RETAIL
During the session we would cover the new customer journey and how it has been
changing from the traditional customer journey that is familiar to
During the session we would cover the new customer journey and how it has been
changing from the traditional customer journey that is familiar to us all. We
would look at the “New players” that change the way that customers interact with
retailers. AI & AR are not just buzz words, they actually have a very big
portion of the futuristic customer engagement and experience. We would dive into
the understanding of how to acquire the right customer, and how all of this
connects to data management and data governance.
SPEAKER:
Yaniv Naor Hugo Boss
As a devoted data specialist, Yaniv currently serves as the HUGO BOSS Master
Data Management business lead. He is an experienced global enterprise business
leader and strategist in Master Data Management and data governance. He has Led
various enterprise system integrations in the fields of enterprise data
management, governance and solution architecture various industries
(pharmaceuticals, A&D (Aerospace and Defence), consulting, fashion, retail) and
serves as a thought leader (Subject matter expert) and visionary, with the
ability to guide, influence and inspire peak performance, innovation and
adoption of data and analytics solutions across the companies’ value chain.
Yaniv has gained Knowledge and hand on experience in the last 17 years
developing and implementing of global enterprise data management systems in the
areas of Supply chain, logistics, HR ,ERP & CRM.
LIVE
12:15 - 12:35
CONVERSATIONAL EXPERIENCE: A NEW ERA OF SOCIAL CUSTOMER CARE
At the heart of any great brand is a dedication to its customers. The world’s
best-loved companies know what their customers want and deliver it
At the heart of any great brand is a dedication to its customers. The world’s
best-loved companies know what their customers want and deliver it consistently.
Join us as we close the gap between social marketing and customer care,
discovering what your customers are expecting from you today.
SPEAKER:
Christoph Neut Hootsuite
Senior Executive and Board Member with strong international Business and
Corporate development skills in SaaS, IT outsourcing, Business Process
Outsourcing, Digital Customer Service and E-commerce markets. Proven experience
in EMEA market introduction and sales acceleration, Global Strategy and
Organization Development, International Business Development, Marketing &
Branding, M&A, General Management
LIVE INTERVIEW
12:35 - 12:55
FIRESIDE CHAT WITH BECKY NADIS, DIRECTOR OF CUSTOMER EXPERIENCE AT LINKEDIN
Ever wondered what it’s like to be working for an online service that has over
750 million members? Join our exclusive interview with Becky
Ever wondered what it’s like to be working for an online service that has over
750 million members? Join our exclusive interview with Becky Nadis, Director of
Customer Experience at LinkedIn as she tells us more about her role, recent
projects, and future plans.
SPEAKER:
Becky Nadis LinkedIn
Former at Bain and NewsCorp, MBA from HBS. Focused on media, information and
marketing services sectors, with deep experience in strategy and execution.
MEET THE EXPERTS
12:55 - 13:40
LUNCH AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
PANEL DISCUSSION
13:00 - 14:00
CUSTOMER EXPERIENCE 2021 - CHANGING CUSTOMER BEHAVIOUR & ATTITUDES
Customer expectations, needs and behaviours are changing faster than ever
before, accelerated by the pandemic. Prior to COVID, digital
Customer expectations, needs and behaviours are changing faster than ever
before, accelerated by the pandemic. Prior to COVID, digital interactions were
already establishing a foothold as an alternative to voice. However, since the
pandemic there has been a surge in the use of digital. This was in part down to
increases in customer demand but also constraints on offline availability as
physical premises closed and contact centres migrated advisors to work remotely.
Recent research conducted by Odigo has explored and tracked customer behaviours
and attitudes to provide up-to-date insight and thinking for CX Leaders.
Join this session as we discuss the findings of this major research initiative
and uncover customer motivations and preferences to help shape the future
customer experience consumers are demanding.
SPEAKER:
David Noone Odigo UKI
Leader, Mentor, Evangelist, Strategist. With over 20 years experience in high
technology verticals with significant success in the international marketplace.
Consistently exceeds targets and offers exceptional leadership, commercial and
evangelist skills coupled with a strong technical background in technology
solutions.
LIVE
13:40 - 14:00
VITALITY CASE STUDY: MEMBER DRIVEN SMART SERVICE
Vitality has a clear purpose; to make people healthier and enhance and protect
their lives. This purpose in interwoven into everything we do and
Vitality has a clear purpose; to make people healthier and enhance and protect
their lives. This purpose in interwoven into everything we do and is achieved
through our Shared Value Model.
This Model is based on the concept of interventions that will inspire
behavioural change among our members – for the better. It’s an incentive-based
model, in which we reward our members through a range of partners and benefits,
when they take steps to be healthy.
When it comes to a member’s experience with Vitality, Smart Service ensures that
it is simple, intuitive and empowering, placing members at the centre of their
healthcare journey. Vitality’s members driven healthcare approach is powered by
a range of advanced technology and health management capabilities.
As market disruptors, we continue to transform the world of insurance through
Shared Value. We know that society is increasingly demanding that companies have
a strong social purpose, and by focusing on creating a healthier society, we are
truly at the forefront of this. It’s good for our members, good for us and good
for society.
SPEAKER:
Charlie Adams Vitality
Charlie is a Customer Service and Customer Experience operations specialist.
Originally trained in design with a BA (Hons), Charlie has a unique 20 year
background in customer service and leadership, with an eclectic career spanning
mobile telecoms, construction, renewable energy, UK mapping and finance. Charlie
brings a simple and fresh way of thinking to customer service design, with a
huge focus on the people and always going back to his university training to
KISS (keep it simple stupid). Charlie injects fun into his work life, always
saying yes to opportunities, leading to experience as a keynote speaker at a
Microsoft event in Croatia’s largest conference theatre.
LIVE
14:00 - 14:20
DYNAMIC AND TRUSTWORTHY EXPERIENCES TO BUILD STRONG RELATIONSHIPS WITH YOUR
CUSTOMERS
In this age of instant everything, every customer experience can mean everything
to your business. In this session we will discuss
In this age of instant everything, every customer experience can mean everything
to your business. In this session we will discuss how Conversational AI is
being used to transform frustrating friction points into dynamic and trustworthy
experiences that build stronger relationships with customers. You will hear how
Watson Assistant is used to help customers get stuff done quickly and easily on
any engagement channel. And how the new Watson Assistant makes it easier for
subject experts to quickly build and improve virtual agents without the need for
coders or data scientists. Join us to hear about AI that is ready to transform
customer experience at scale.
SPEAKER:
Giulio Soliani IBM Watson
Senior Watson GTM Offering Manager - I own the entire end to end go-to-market
process for IBM Watson Assistant and am responsible for how the growth of the
product is orchestrated across the company (high and low touch channels).
LIVE INTERVIEW
14:20 - 14:40
FIRESIDE CHAT WITH ADAM POWERS, GLOBAL HEAD OF EXPERIENCE DESIGN AT HSBC
Ever wondered what it’s like to be working for the second largest bank in
Europe? Join our exclusive interview with Adam Powers, Global Head of
Ever wondered what it’s like to be working for the second largest bank in
Europe? Join our exclusive interview with Adam Powers, Global Head of Experience
Design at HSBC as he tells us more about his role, recent projects, and future
plans.
SPEAKER:
Adam Powers HSBC
Adam has been in the design business for nearly 30 years, building and leading
teams across agencies and clients alike. Having spent the past decade leading
experience design in BBH and then Tribal DDB, he’s been exposed to the realities
of digital transformation across a diverse range of businesses from IKEA and
Barclays to Google and Volkswagen Group. Most recently, Adam has taken up the
post of Global Head of Experience Design with HSBC, part of a team dedicated to
leading the digital evolution of this global business.
LIVE
14:40 - 15:00
THE FUTURE OF TECH SUPPORT AND WHY IT'S MORE DIFFICULT FOR HARDWARE COMPANIES
Providing exceptional technical support is difficult, particularly for companies
with physical products like hardware. Customer expectations for
Providing exceptional technical support is difficult, particularly for companies
with physical products like hardware. Customer expectations for instantaneous
and personalized service need to be balanced with the operational challenges
that companies face. In this session, we’ll cover common challenges in the world
of technical product support, and how new technologies can allow brands to meet
customer demands while remaining efficient.
SPEAKER:
Shahan Lilja Mavenoid
Shahan Lilja is the Co-Founder and CEO of Mavenoid, the world's #1 product
support platform. Prior to founding Mavenoid in 2017, Shahan worked at Palantir
and was Co-founder & CEO at Gruppi.
PANEL DISCUSSION
15:00 - 15:30
HOW ARE DIGITAL CHANNELS SHAPING THE FUTURE OF ENGAGEMENT?
Hear from some of the industry’s experts as they discuss How digital channels
are shaping the future of engagement? Joining us for today’s
Hear from some of the industry’s experts as they discuss How digital channels
are shaping the future of engagement?
Joining us for today’s panel, we have Clive Roach, Director of Digital Social
Media at Signify, Chandni Bhatt, Digital Customer Success Manager at Paperchase,
Katherine Ryan, Head of Propositions, CX and Comms at HSBC and Christina
Kelleher, Head of Global Social Media & Community Relations at Bose!
SPEAKER:
Clive Roach Signify
Clive Roach is the Director of Social Media for Signify (formerly known as
Philips Lighting). He is responsible for social media strategy development,
success measurement, activation, governance and training within Signify. Clive
has been working in the digital marketing area since 1997, and previously held
roles in engineering, design and sales going back to 1985. Clive has his own
blog, tweets daily on two Twitter accounts, and has a Facebook fan page, three
Instagram accounts, Pinterest, and YouTube.
SPEAKER:
Chandni Bhatt Paperchase
An experienced Brand Representative with a demonstrated history of working with
start-ups in the e-commerce industry. Skilled in Vendor Management, Contact
Centre Scaling and thrives on creating cost-effective solutions. Chandni has
worked at Paperchase for just shy of a year and was brought in to bring Customer
Service in-house while managing a huge shift to online traffic when stores were
shuttered during the pandemic . Chandni is driven to exceed her promises to
customers and spread joy to them every day. She is enthusiastic about creating
solutions to increase efficiencies, while maintaining brand integrity. And she
is passionate about creating an environment where the workforce is excited,
knowledgeable and driven daily.
SPEAKER:
Katherine Ryan-Hughes HSBC
Experienced Senior Manager within financial services with a firm history of
leading teams to deliver strategic change. Skilled in product and proposition
development, digital innovation and customer journey transformation.
SPEAKER:
Christina Kelleher Bose
Chris Kelleher is the Global Manager of Social Media at Bose and drives strategy
and activation across all of Bose’s social channels. In her current role, she
works with cross-functional teams to keep the customer front-and-center in our
social campaigns and initiatives, focusing both on highlighting our products and
what Bose stands for as a brand. During her time at Bose, the brand’s social
performance has been recognized by various industry experts and benchmarking
firms, including Gartner, where Bose is now ranked #4 in digital and social
capabilities across CE brands. Chris has a mix of brand and agency experience,
starting her career in PR focusing on CPG and food/beverage, and shifting to a
social focus during her tenure at PUMA. Chris is an Upstate NY native and has a
Bachelor’s degree in Communications from Northeastern University. She is a
fitness enthusiast who enjoys travel, wine tastings and spending time with her
husband and two young children.
LIVE
15:30 - 15:50
EXPERT SPEAKER: SOUL MACHINES
Watch an exclusive presentation from one of our expert speakers, Soul Machines,
on how they have adapted their customer strategies to meet
Watch an exclusive presentation from one of our expert speakers, Soul Machines,
on how they have adapted their customer strategies to meet customer’s changing
needs
LIVE INTERVIEW
15:50 - 16:10
FIRESIDE CHAT WITH WAIS SHAIFTA, NON-EXECUTIVE DIRECTOR AT THE GYM GROUP
Ever wondered what it’s like to be working for the original company provider of
high quality, low cost gym facilities in the UK? Join our
Ever wondered what it’s like to be working for the original company provider of
high quality, low cost gym facilities in the UK? Join our exclusive interview
with Wais Shaifta, Non-Executive Director at The Gym Group as he tells us more
about his role, recent projects, and future plans.
SPEAKER:
Wais Shaifta The Gym Group
Wais is the Non Executive Director at The Gym Group, he has worked there for the
past 9 months
LIVE
16:10 - 16:20
STUDIO HOST CLOSE
What a day! Martin Hill Wilson rounds up the key findings from what’s been a
heady mix of live panel discussions, one on one interviews,
What a day! Martin Hill Wilson rounds up the key findings from what’s been a
heady mix of live panel discussions, one on one interviews, effective networking
and a plethora of case studies from leading household brands across industry
sectors.
SPEAKER:
Martin Hill-Wilson Brainfood Consulting
Martin is a leading customer engagement and digital business strategist and an
author and international keynote speaker. Working under his own brand, Brainfood
Consulting, he designs masterclasses and transformational change helping clients
evolve their social and digital capabilities. Current topics include
omni-channel design, proactive, low-effort customer experience, social customer
service, and customer hubs. All themed around service innovation. Even service
organisations that consider themselves advanced in their omni-channel
capabilities face the barrier of internal silos and competing agendas. This
remains a strategic weakness in terms of real time responsiveness. Digitally
empowered customers have reset the bar on acceptable customer experience.
Organisations that want to prosper in this new regime have to adopt a new
mind-set and leadership capabilities. But how to escape the days of siloed
customer engagement and the idea that the service organisation was solely
responsible for customer experience. Today, market leadership means taking a
fresh approach to continuous improvement and service innovation: re-energised
through new partnerships with customers and employees. Customer hubs provide a
low risk evolutionary path. The hubs draw together a number of competencies into
a new form of working relationship. This includes the front office (sales,
marketing, service), analytics, change management and collaboration. Together
they become a hub of innovation, improvement and competitive responsiveness for
the rest of the organisation.
10:00 - 15:40
LIVE
10:00 - 10:05
STUDIO HOST WELCOME
We are back for Day 2 of the Customer Engagement Summit! LIVE from the Engage
Customer studio, Gerry Brown, Chief Customer Rescue Officer at The
We are back for Day 2 of the Customer Engagement Summit! LIVE from the Engage
Customer studio, Gerry Brown, Chief Customer Rescue Officer at The Customer
Lifeguard joins us as host alongside a world class line up of brands including
Formula 1, Photobox, Huel and more. They will be sharing their experiences in
the most transformational period than many of us will ever experience, where the
voice of the customer and the experiential aspect of CX is more important than
ever.
SPEAKER:
Gerry Brown Customer Lifeguard
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from
bad customer service. He helps businesses save customers at risk of expiring and
breathes life into their customer service operations and customer experience
strategy. Gerry has provided organizational leadership on people development,
business transformation, customer engagement and technology enablement for some
of the largest companies in the UK, Canada, and EMEA. These include East Sussex
County Council, B3 Living, National Express, Nutricia, The Royal Albert Hall,
Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a
frequent speaker, chairperson, panellist and facilitator at conferences,
webinars, company events and other business gatherings, where his many years of
business and customer service experience provide stimulating, thought-provoking
engagement and audience participation. He is also a published author and his new
book When a Customer Wins, Nobody Loses is available on Amazon to help business
leaders to create winning and memorable customer experiences. Gerry is a Member
of the Professional Speaking Association (PSA), the Global Speakers Federation
(GSF), the Customer Experience Professionals Association, a Certified Customer
Experience Professional (CCXP) and a Fellow of the Royal Society for Arts,
Commerce & Manufacturing (RSA).
LIVE
10:05 - 10:25
LLOYDS BANKING GROUP CASE STUDY: 2022 CUSTOMER EXPECTATIONS
Listen to an exclusive presentation from Angela Johnson De Wet, Cloud Enabled
Business Transformation – Head of Function at Lloyds Banking
Listen to an exclusive presentation from Angela Johnson De Wet, Cloud Enabled
Business Transformation – Head of Function at Lloyds Banking Group. She will be
sharing how they have adapted their customer strategies to meet customer’s
changing needs.
SPEAKER:
Angela Johnson De Wet Lloyds Banking Group
Ange is responsible for Governance and Compliance for Lloyd Banking Group’s
Cloud Enabled Business Transformation Programme. Before her current role, Ange
was Head of Cloud and Technology Change Risk. Prior to working at Lloyds, Ange
led transformation teams and programmes at Deutsche Bank including: Cloud
Security, Risk and Compliance, Anti-Financial Crime Analytics, Data Quality
People Change and Money Markets Finance, Risk and Regulatory Reporting. Before
joining Deutsche Bank, Ange worked as a Senior Manager at EY across Asia Pacific
and EMEIA within the Financial Services Organisation focusing on Corporate
Banking and Capital Markets transformation and business, technology and
programme advisory. Ange started her career at IBM in Australia working as a
developer, tester, designer and then business analyst and project manager. Ange
has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and
Computer Science from the University of Melbourne, Australia.
LIVE
10:25 - 10:45
MIND THE GAP! HARNESSING THE SHIFT IN CONSUMER CHOICE WITH THE POWER OF
MESSAGING
Are you trying to navigate new consumer dynamics, make sense of the growing
number of digital engagement channels, diverse customer journeys and
Are you trying to navigate new consumer dynamics, make sense of the growing
number of digital engagement channels, diverse customer journeys and millions of
interactions – all with the same team and resources? Need to close that
Engagement Capacity Gap that feels like it is ever widening? Messaging powered
by exceptional conversational experiences closes the gap created when an
organisation lacks the resources to meet customer preference and expectation. At
this highly actionable live session learn:
• How to service consumers who want to engage on their own terms, on the channel
of their choice
• How organisations, including Tesco and Whirlpool, seamlessly transition
between automation and the human touch
• The simple way to reduce the effort, time and cost required to meet this next,
big customer challenge
Join Chris Humphris, EMEA VP at Verint Conversocial, as he shares real world
case studies and delivers tips on how to shift your brand CX strategy as
consumers embrace messaging.
SPEAKER:
Chris Humphris Verint
In today’s data-driven era, brands often miss the greatest opportunities to
connect with their customers and create meaningful customer service experiences.
It can seem like being human and offering the most efficient service are at
odds: Humans can’t scale and bots can’t be completely human. But together, the
solutions are infinite. Conversocial enables today’s top customer service teams
to harness the power of their people to meet consumers on their messaging
channels of choice to ensure happier customers and greater profitability.
Accomplished sales professional and SaaS Business Leader, equipped with a
commanding track record over 20-years in developing successful relationships and
delivering sustained revenues across global territories through direct and
indirect sales models.
LIVE
10:45 - 11:05
HUEL CASE STUDY: WHY SEAMLESS EXPERIENCES MATTER MORE THAN EVER
Customer experience is a crucial part of business growth and a competitive
advantage from your competitors. Many organisations need to provide
Customer experience is a crucial part of business growth and a competitive
advantage from your competitors.
Many organisations need to provide customers with fast, in-the-moment support
across multiple channels. They need tools and processes that allow them to offer
seamless, omnichannel service offerings online, over the phone and in-product.
This has become paramount in a post-pandemic setting where great experience can
earn customer trust for the long term.
Huel is raising the standards for better customer service, focusing on
stress-free interactions, personalisation and building relationships with their
Hueligans. Learn about our approach to excellent customer experience, how we
pivoted during a pandemic and our focus for the future.
SPEAKER:
Tom Kirby Huel
A visible leader that looks to inspire rather than impress, I believe in leading
by example. I have consistently demonstrated a customer-centric approach, clear
thinking and strong judgement. As a focal point for the customer experience, it
is imperative to demonstrate the ability to effect and also react to an
ever-changing environment. Personally, I am an avid traveller having travelled
across America, Europe, Asia and spent some time backpacking across Australia. I
am a very personable and cheerful guy who has a talent for making people feel at
ease and getting people to laugh.
LIVE
11:05 - 11:25
LEVERAGING MAR-TECH TO DRIVE ENHANCED CUSTOMER EXPERIENCE (CX) WITH ADVANCED
PERSONALIZATION & SEGMENTATION
We are embarking on a new phase in the evolution of Customer Loyalty – from
point-centric to a member-centric. As consumers adopt different
We are embarking on a new phase in the evolution of Customer Loyalty – from
point-centric to a member-centric. As consumers adopt different behaviors,
brands and retailers need to re-think how to engage with and delight their
customer. Attend this insightful presentation by Mario Invernizzi, VP Sales and
learn about new approaches for you to consider for:
• Segmentation & personalisation for deeper customer engagement
• The role of data and technology for Omnichannel customer experience and
loyalty in 2021 and beyond.
SPEAKER:
Mario Invernizzi Snipp
A dynamic and sales-oriented entrepreneur, Mario has 25+ years of expertise in
building and leading business operations, partners and marketing strategies
across Europe and the US as Country Manager, Sales Director and VP of BU for
international Companies. Mario has a deep experience in SaaS sales promoting
solutions for Customer Loyalty Management and Engagement across EMEA. His
favourite verticals are FMCG, Retail, Travel, Hospitality and Sports Teams.
Mario enjoys building enterprise software companies and supporting client’s path
to success. During his free time, Mario loves spending time with his family and
climbing outdoors or in his Indoor Climbing Gym in Milano.
MEET THE EXPERTS
11:25 - 11:55
COFFEE AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
LIVE INTERVIEW
11:55 - 12:15
FIRESIDE CHAT WITH GEMMA COLBY, HEAD OF CUSTOMER EXPERIENCE AT YELL
Ever wondered what it’s like to be working for the UK’s No.1 provider of managed
digital marketing services for all types of local
Ever wondered what it’s like to be working for the UK’s No.1 provider of managed
digital marketing services for all types of local businesses? Join our exclusive
interview with Gemma Colby, Head of Customer Experience at Yell as she tells us
more about her role, recent projects, and future plans.
SPEAKER:
Gemma Colby Yell
A senior level CX professional, passionate about building effortless customer
experiences, with over 10 year’s experience in leading strategic, insight driven
improvement across a wide range of customer journeys.
LIVE
12:15 - 12:35
EXPERT SPEAKER: SABIO
Watch an exclusive presentation from one of our expert speakers, Sabio, on how
they have adapted their customer strategies to meet
Watch an exclusive presentation from one of our expert speakers, Sabio, on how
they have adapted their customer strategies to meet customer’s changing needs
LIVE
12:35 - 12:55
NIVEA CASE STUDY: HOW TO GET TO THE NEXT LEVEL OF BRAND STORYTELLING VIA
AUGMENTED REALITY
The people are discovering the world through the camera of their smartphones and
this represents a great opportunity for brands creating new
The people are discovering the world through the camera of their smartphones and
this represents a great opportunity for brands creating new immersive
experiences and ways to communicate with their consumers. Learn how NIVEA is
using technologies such as Augmented Reality or the Google Lens platform as
parts of their camera marketing strategy.
SPEAKER:
Jasper Krog Nivea
For the last few years, Jasper has been leading the development of new consumer
marketing trends, technologies and disruptive business ideas at NIVEA. He works
to identify, test and scale new relevant technologies such as Augmented Reality,
Connected Packaging and AI to build a sustainable framework for the marketing
communication of the future
MEET THE EXPERTS
12:55 - 13:40
LUNCH AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
LIVE
13:40 - 14:00
PWC CASE STUDY: OMNIPRESENCE TAKING OVER TRANSFORMATION
The type of grand-design customer experience transformation does not guarantee
success and usually gets only on shot in the organization as well.
The type of grand-design customer experience transformation does not guarantee
success and usually gets only on shot in the organization as well. Embedding CX
angle in all company activities is a more agile and sustainable way of improving
customer experience. Roman will talk about four examples from his projects in
Indonesia and South East Asia, describing how in those projects a customer
centric angle:
1. Augmented the value of innovation in logistics sector
2. Accelerates the digital transformation of government
3. Harmonizes the collaboration in knowledge management
4. Unlocked the potential of electric mobility
SPEAKER:
Roman Nedielka PwC
Recognized Director passionate about Customers and the future of technology,
spearheading digital innovation and Customer experience strategy and design
across the world. Enthusiastic about the growth and talent in Asia, coaching and
supporting entrepreneurs and innovation communities. • Exceptionally strong
Customer Experience knowledge and background • Digital experience management and
Digital Transformation teams management • Mixture of strategy consulting and
telecom operator experience at both group and local levels • Strategy
background, passion and interest in “the long game” – large transformational
deals and partnering with the customer • Sensitive to audience and teams in
emerging markets in Asia, Middle East & Africa • Enthusiasm for Asian markets
with some Japanese skills and Asian Executive degree from INSEAD in Singapore •
Strong communication skills and CxO level Stakeholder engagement/management
LIVE
14:00 - 14:20
HOW TWITTER IMPLEMENT CUSTOMER INSIGHTS ON A GLOBAL SCALE
Join us for this fireside chat where Twitter’s UK and US Research Analyst
discuss the need for a global view on customers. With over 330 million
Join us for this fireside chat where Twitter’s UK and US Research Analyst
discuss the need for a global view on customers. With over 330 million active
users and 500 million tweets a day, Twitter is no stranger to instant unfiltered
opinions and a constant flow of data. With the formation of their Twitter
Insiders group they can harness their users’ knowledge to continuously improve
and keep that flow going.
SPEAKER:
Jessica Percival Twitter UK
Jessica Percival is the Research Analyst at Twitter UK. She has worked there for
the last 4 years.
SPEAKER:
Ryan Huff Twitter US
Ryan Huff is the Senior Research Analyst at Twitter US. He has worked there for
the last 5 years.
SPEAKER:
Daniela Cicoria Alida
I am a hard-working and goal-driven woman who accomplishes anything I put my
mind too whilst still having some fun on the side. I am outgoing, friendly and
pride myself on my relationships with my family and friends. I am passionate
about digital marketing and technological innovations that can benefit both the
business and the consumer in interesting and non-traditional ways.
LIVE
14:20 - 14:40
NATIONAL GRID CASE STUDY: ACCELERATING CX IMPROVEMENTS
“Show me the ROI” is often the challenge that CX leaders face when seeking
support for customer led improvement. With budgets ever tighter
“Show me the ROI” is often the challenge that CX leaders face when seeking
support for customer led improvement. With budgets ever tighter since the
pandemic, hear first hand how the customer team at National Grid have used a
sprint-based approach to identify and prove results from customer experience
data. Clare will share practical insights that can be directly translated to
your business and teams.
SPEAKER:
Clare Naunton National Grid
Clare Naunton is an experienced business professional with 20+ years in the
energy industry with extensive practice in leading complex strategic and
behavioural change. Clare delivers tangible results in customer and employee
experience, digital, process optimisation and operations within a FTSE 20
business and start-ups. At National Grid, Clare led a programme to define and
execute the customer ambition, strategy and roadmap for delivery. This included
managing a team of CX professionals who worked across the UK business to deliver
the cultural, process and technology change necessary using proven CX
methodologies and approaches.
LIVE
14:40 - 15:00
HOW AI-POWERED SELF-SERVICE DRIVES A MORE INCLUSIVE CUSTOMER EXPERIENCE
As businesses become more digital, they also become more global and increasingly
serve a more complex and diverse customer base. According to
As businesses become more digital, they also become more global and increasingly
serve a more complex and diverse customer base. According to Talkdesk research,
84% of organisations believe customers now expect self-service options 24/7.
With AI-powered self-service options, contact centres can provide customers with
barrier-free access to services, information and resources. AI techniques like
real-time transcription, intent and sentiment detection can understand customer
needs, provide contextual and personalised answers, and recognise when to bring
in a human agent. Join us, as we discuss:
• How AI-powered self service opens up the opportunity to communicate with
customers in different ways.
• How AI can manage global business hours to serve different customer markets
fairly.
• How AI can replicate in-person experience for customers who prefer in-person
communication.
• Why you should be considering AI-powered self-service in your contact centre
transformation planning.
SPEAKER:
Jay Gupta Talkdesk
Jay Gupta has over 17 years of experience working for global technology and
telecommunication companies across EMEA and Asia-Pac. During her tenure with
Talkdesk, she has been at the forefront of AI innovation. Jay holds a Master of
Science in Information Systems and a Bachelor of Science in Mathematics both
from Queen Mary, University of London.
PANEL DISCUSSION
15:00 - 15:30
HOW ARE ORGANISATIONS MAINTAINING TRUST, LOYALTY AND REPUTATION IN THE CURRENT
CLIMATE?
Hear from some of the industry’s experts as they discuss How organisations are
maintaining trust, loyalty and reputation in the current
Hear from some of the industry’s experts as they discuss How organisations are
maintaining trust, loyalty and reputation in the current climate?
Joining us for today’s panel, we have Alec Dalton, Senior Manager of Global
Quality at Marriott Hotels, Ryan Klausner, Head of Customer Experience at Who
Gives a Crap, Daniel Mendez Costabel, Director of Innovation & Incubation for
Delivery Partners at Microsoft and Jerry Campbell, Director of Consumer Services
at United Healthcare!
SPEAKER:
Alec Dalton Marriott Hotels
Alec Dalton inspires exceptional experiences using service science. Alec began
his career operating luxury hotels within The Ritz-Carlton Hotel Company and
Walt Disney Parks & Resorts. As the Senior Manager of Global Quality for
Marriott International, he now leads several quality management programs for
Marriott’s global portfolio of 30 brands and nearly 7,500 hotels. Alec
co-founded and partners the Hospitality Leadership Academy, a consultancy
offering service-oriented customer experience strategy. He simultaneously serves
as a Board Director of the Customer Institute and as an Advisory Board Member
for HorizonCX. His publications include the textbook Operations Management in
the Hospitality Industry and the first two international best-sellers in the
series Customer Experience. In 2018, Hotel Management Magazine named him to the
“30 Under 30” list of rising hospitality executives. In 2021, the Customer
Experience Professionals Association recognized Alec with the inaugural Emerging
Leader in CX Award.
SPEAKER:
Ryan Klausner Who Gives A Crap
Ryan Klausner is a seasoned customer experience innovation leader for both
direct to consumer and B2B organizations. Over his career, he has worked with
numerous clients such as Uber, Disney, Marriott, Facebook, and Google.
Currently, Ryan leads the global customer experience program for Who Give's A
Crap, a certified B Corp that donates 50% of its profits to charities that
provide access to proper sanitation for the 2 billion people without access to a
toilet. Previously, he held customer experience leadership roles with voice in
the workplace pioneer Orion Labs, smart-city leader Lattis, and the City of
Vancouver. A frequent speaker at industry conferences, Ryan is passionate about
finding new and innovative ways for organizations to earn customers for life.
SPEAKER:
Daniel Mendez Costabel Microsoft
Enthusiastic Explorer of Relationship Management, Innovation, and Customer
Service ideas and practices. Experienced Customer Service and Support
professional focused on orchestration of Teams and Partners to deliver
Customers’ Experiences and Business Results at global level. Emphasis on
Innovation, Design, Implementation, and Management of regional and global Teams
and Operations to drive Customer Relationship Management strategies.
SPEAKER:
Jerry Campbell UnitedHealthcare
Jerry Campbell is a Customer Experience (CX) guru) that is currently the
Director Consumer Services E&I for UnitedHealth Care in which he has oversight
over Premier Clients. Prior to this position he was the Head of Customer
Experience (CX) and Social Engagement at 7-Eleven. In this role, he leads a team
that delivers a “World Class” Customer Service and Customer Experience through
an omni-channel approach. Jerry transformed 7-Eleven CX to include a social
media care team designed to meet and delighted customers in their current space,
resulting in a positive and seamless near real-time customer experience. Jerry
holds a BA in Business Administration (Management) and an MBA (International
Business) and working on his CX professional certification
LIVE
15:30 - 15:40
STUDIO HOST CLOSE
What a day! Gerry Brown rounds up the key findings from what’s been a heady mix
of live panel discussions, one on one interviews, effective
What a day! Gerry Brown rounds up the key findings from what’s been a heady mix
of live panel discussions, one on one interviews, effective networking and a
plethora of case studies from leading household brands across industry sectors.
SPEAKER:
Gerry Brown Customer Lifeguard
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from
bad customer service. He helps businesses save customers at risk of expiring and
breathes life into their customer service operations and customer experience
strategy. Gerry has provided organizational leadership on people development,
business transformation, customer engagement and technology enablement for some
of the largest companies in the UK, Canada, and EMEA. These include East Sussex
County Council, B3 Living, National Express, Nutricia, The Royal Albert Hall,
Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a
frequent speaker, chairperson, panellist and facilitator at conferences,
webinars, company events and other business gatherings, where his many years of
business and customer service experience provide stimulating, thought-provoking
engagement and audience participation. He is also a published author and his new
book When a Customer Wins, Nobody Loses is available on Amazon to help business
leaders to create winning and memorable customer experiences. Gerry is a Member
of the Professional Speaking Association (PSA), the Global Speakers Federation
(GSF), the Customer Experience Professionals Association, a Certified Customer
Experience Professional (CCXP) and a Fellow of the Royal Society for Arts,
Commerce & Manufacturing (RSA).
10:00 - 15:40
LIVE
10:00 - 10:05
STUDIO HOST WELCOME
We are back for Day 3 of the Customer Engagement Summit! LIVE from the Engage
Customer studio, Nicholas Brice, CEO and Founder of Soul
We are back for Day 3 of the Customer Engagement Summit! LIVE from the Engage
Customer studio, Nicholas Brice, CEO and Founder of Soul Corporations joins us
as host alongside a world class line up of brands including AutoTrader,
Nespresso, IKEA and more to round off three jam-packed days of diverse content
covering all aspects of customer engagement.
SPEAKER:
Nicholas Brice Engage Business Media
Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays.
Nicholas’ career as a conference chair, keynote speaker and performance culture
consultant has seen him lead and present numerous blue-chip brand and culture
change programmes for organisations such as British Airways, American Express,
Unipart, Orange, Sun International, Toyota: Europe, USA and Japan/Global, Lucent
Technologies and Tottenham Hotspur Football Club. His work has been recognised
with joint National Training Journal GOLD Awards for Best Change Management,
Leadership Development and Learning Partnership programmes for his work with the
American Express Community Stadium and also joint winner of Engage Business
Media’s award for Best Customer and Employee Engagement Programme with Tottenham
Hotspur Football Club.. As a speaker coach/mentor, he helps leaders and
professionals of influence grow in confidence and capability in how they get
important business messages across both online and face-to-face. Most recently
he has been helping organisations such as Progress IT, Servier pharmaceuticals,
and a national government agency as well as helping design students get 1st
class honours for their project presentations. As a theatre/TV producer and
director, he has directed productions for Sky Arts TV and for the last 15 years
has featured in the Brighton and Edinburgh Festival with the now Fringe
institution: The Big Bite-Size Breakfast Show, winning awards for Best Theatre
Performance and a shortlisting for the prestigious Carol Tambor ‘Best of
Edinburgh’ award. In this short video, he is talking about Speaking with Soul to
an audience of keynote speakers at the Professional Speakers Association where
he is a full Professional Member. He regularly hosts and keynotes in large
global events online and face-to-face. “Nick - your speaker coaching programme
is fabulous! What a difference you have made to the skills and confidence of
some of our senior leaders and managers. And all achieved online! Couldn’t
recommend you and this programme highly enough!” Adrienne Gault Head of People
Transformation and Organisation Change at Food Standards Agency, UK “Nicholas is
a thoughtful, inventive, flexible, and excellent presenter and facilitator. His
sessions are bright, fun, and engaging and his presentation skills are very
charismatic. In all Sky felt very happy with the events he managed, and we would
have no hesitation in using him again.” James Hunt Director of
Entertainment, Production and Sky Arts HD, BSkyB
LIVE INTERVIEW
10:05 - 10:25
FIRESIDE CHAT WITH JULIE AUSTIN, MARKETING AND DIGITAL DIRECTOR AT BRAVISSIMO
Ever wondered what it’s like to be working for a company that to inspire women
to feel amazing and celebrate their figures? Join our exclusive
Ever wondered what it’s like to be working for a company that to inspire women
to feel amazing and celebrate their figures? Join our exclusive interview with
Julie Austin, Marketing and Digital Director at Bravissimo as she tells us more
about her role, recent projects, and future plans.
SPEAKER:
Julie Austin Bravissimo
Experienced Marketing and Digital Director with a demonstrated history of
working in the retail and fashion industry. Skilled in Digital transformation,
Marketing to people not personas and all aspects of retail e-commerce and
marketing. Strong marketing professional with a Masters focused in Retail
Leadership.
LIVE
10:25 - 10:45
PREVENTING CUSTOMER CONTACT SURGES BY PROACTIVELY LEVERAGING DATA & INSIGHTS
Customer expectations have never been as demanding as they are today, while
support teams are struggling to handle spikes in conversation volumes.
Customer expectations have never been as demanding as they are today, while
support teams are struggling to handle spikes in conversation volumes. Proactive
customer support approaches allow organizations to regain control by pre-empting
and resolving issues before they trigger inbound enquiries.
This session will discuss key techniques and ways to manage conversation volumes
with proactive support. And outline how companies like Spendesk and Rugs.com
increased support efficiency by offering their customers support before it was
needed. This session will show you:
• How to address common pain points created by increase inbound volumes.
• Implement proactive support as the first line of defense.
• Manage inbound volumes with proactive support
SPEAKER:
Matt O’Boyle Intercom
Matt is the Customer Success Manager at Intercom. He has worked there for the
past 2 and a half years.
LIVE
10:45 - 11:05
AUTOTRADER CASE STUDY: DIGITAL CAR BUYING – EXCLUSIVE OR INCLUSIVE?
2020 had a profound impact on the things people do online. Groceries, family
quiz nights , medical appointments, and car buying all saw huge leaps
2020 had a profound impact on the things people do online. Groceries, family
quiz nights , medical appointments, and car buying all saw huge leaps in digital
activity – a recent McKinsey study puts the rate of change in the digitisation
of products and services at 7 years progress in 7 months. And we’ve seen shifts
reflecting the same across a variety of metrics on Auto Trader.
But the big question is how this change in online behaviour will affect car
buying and whether we’ll see a lasting impact in how people research and buy
cars.
I’ll look at how attitudes to buying online are changing, the car buying jobs
people are doing online and those they want to do but can’t, and how we can help
accelerate digitisation. Machine learning and AI will help but there remains a
need, in this industry for a seamless inclusive omni-channel approach
SPEAKER:
Nick King AutoTrader
A consumer psychologist and expert in digital media and marketing, possessing
the experience to analyse and interpret trends in consumer adoption of
technology and develop strategies for customer acquisition and retention through
digital and traditional offline channels. Nick joined Auto Trader in January
2007 running Business Intelligence and in 2010 built the retailer insight team
running master classes and webinars, He also makes short films to evangelise
about data, insight and marketing and speaks regularly at conferences round the
world. After graduating from Loughborough, Nick spent 3 years in advertising and
planning at Dorlands and Lintas, 3 years as a rock star with Great Northern
Electrics, ran a music production company, was a publisher on High-end HiFi
magazines at Petersen/EMAP for 7 years and a Marketing Manager at Superscape for
3 years. He then spent 4 years, as the Director of Research at Diffiniti / Carat
Interactive, responsible for a team of researchers advising a range of Blue-chip
clients (AOL, Auto Trader, Coco-Cola, Diageo, Disney, Kodak, Renault, Halifax,
Aviva, and Orange) on the development of their marketing and communications
strategies in the Digital arena. And from here, joined Auto Trader.
LIVE
11:05 - 11:25
PHOTOBOX CASE STUDY: A DIFFERENT EXPERIENCE THROUGH COVID
Photobox is a photo printing company that is a massively growing sector spread
across Europe. Through a change in leadership it embarked on a
Photobox is a photo printing company that is a massively growing sector spread
across Europe. Through a change in leadership it embarked on a customer focussed
transformation to improve the brand, drive retention and make customer obsession
part of its culture.
The plan was there and then COVID struck bringing a different challenge. Demand
soared beyond our wildest dreams, when fulfilling those cherished gifts and
mementoes became more challenging than ever. Here is how we tackled this
challenge.
SPEAKER:
Wayne Grimshawe Photobox
Having worked in customer service for over 20 years and worked at every level
from the frontline to Director level, Wayne brings a wealth of energy & passion
for the customer. This has seen him work across many market sectors and with
companies such as The AA, Danone, Barclays, Sky, Thames Water and is currently
working for Photobox. He has a wealth of experiences that have developed his
ability to develop a customer service proposition that will influence and help
shape CX improvements that reduce effort and drive advocacy.
MEET THE EXPERTS
11:25 - 11:55
COFFEE AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
LIVE INTERVIEW
11:55 - 12:15
FIRESIDE CHAT WITH MICHELA COCCO, GLOBAL CUSTOMER EXPERIENCE & INNOVATION
MANAGER AT NESPRESSO
Ever wondered what it’s like to be working for the company that is the leader in
home coffee machines, coffee capsules and coffee accessories?
Ever wondered what it’s like to be working for the company that is the leader in
home coffee machines, coffee capsules and coffee accessories? Join our exclusive
interview with Michela Cocco, Global Customer Experience & Innovation Manager at
Nespresso as she tells us more about her role, recent projects, and future
plans.
SPEAKER:
Michela Cocco Nespresso
Michela is an international Customer Experience Manager who strongly believes in
CX to break the silos in the organization and drive business growth. In her
career she has led global CX transformation projects in international companies
across different industries: Telecommunications, Retail, Utilities, Food &
Beverage. Her areas of competencies go from CX strategy, CX Design, Customer
Journey & management, CX Governance and customer-centric Culture development.
Her passion for CX, her customer-centric methodologies and the ambition of
improving the CX by challenging the status quo, make her a true customer
advocate and change maker. Currently she is responsible for the design and
delivery of new value propositions, customer journeys and experiences that will
shape the future of Nespresso globally.
LIVE INTERVIEW
12:15 - 12:35
FIRESIDE CHAT WITH JOANNE BROWN, HEAD OF CUSTOMER SERVICE AT CROMWELL
Ever wondered what it’s like to be working for a company that’s been established
over 50 years as the UK’s largest supplier of
Ever wondered what it’s like to be working for a company that’s been established
over 50 years as the UK’s largest supplier of tools? Join our exclusive
interview with Joanne Brown, Head of Customer Service at Cromwell as she tells
us more about her role, recent projects, and future plans.
SPEAKER:
Joanne Brown Cromwell
A passionate and driven Customer Service professional, with over 20 years
experience in delivering outstanding service and quality. Highly skilled in
resolving Director level customer complaints through root cause analysis,
ensuring that quality is key to 'making our customers love us'. An excellent
communicator with proven experience of managing, motivating and developing
people.
LIVE
12:35 - 12:55
CO-OP LIVE CASE STUDY
Listen to an exclusive presentation from Becci Thomson, Head of Premium Sales at
The Co-op Live. She will be sharing how they have adapted their
Listen to an exclusive presentation from Becci Thomson, Head of Premium Sales at
The Co-op Live. She will be sharing how they have adapted their customer
strategies to meet customer’s changing needs.
SPEAKER:
Becci Thomson Co-op Live
A pro-active, self-motivated and dynamic events professional with a 12+ year
record of achievement and demonstrated success driving sales growth in a range
of competitive industries. Highly creative with strong commercial acumen and
ability to perform consistently at the highest level with a strong focus on
achieving business objectives whilst enhancing the public awareness of
companies. Tenacious in building new business, securing client loyalty and
forging strong relationships with external business partners.
MEET THE EXPERTS
12:55 - 13:40
LUNCH AND NETWORKING
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo,
Your opportunity to meet the industry leaders supporting the event. Whether you
want to get in touch with the team, watch an exclusive demo, request a call back
or download content within our knowledge hubs, there’s a feast of opportunities
to connect and learn with the industry’s finest. The best brains in the business
are on hand to answer all your technical questions so don’t miss your chance to
discover how they can help.
LIVE INTERVIEW
13:40 - 14:00
FIRESIDE CHAT WITH ALEXANDRA DA SILVA RODRIGUES, STRATEGIC ADVISOR FOR GLOBAL
CONTACT CENTERS AT RADISSON HOTELS
Ever wondered what it’s like to be working for one of the most popular hotel
groups in the world? Join our exclusive interview with Alexandra Da
Ever wondered what it’s like to be working for one of the most popular hotel
groups in the world? Join our exclusive interview with Alexandra Da Silva
Rodrigues, Strategic Advisor for Global Contact Centers at Radisson Hotels as
she tells us more about her role, recent projects, and future plans.
SPEAKER:
Alexandra Da Silva Rodrigues Radisson Hotel Group
Bachelor in Law with more than 20 years of professional experience in Customer
Care, Contact Centers and Customer Experience. With a consolidated career as
Director of Call Centers inbound & outbound Sales center ( medium and large call
centes) with experience in different sectors and with an International career
both in Europe and South America. I am used to act with hight level of autonomy
and I am very sales minded and a strong business generation focus. Wide
experience in international environments and in leading companies in their
industries (NH Hotel Group, Telefonica, General Motors, Citibank, Zed …).
Outstanding activities as Customer Care speaker in well-known institutions.
Relevant language ability (English, French, Spanish, Portuguese…) Awarded with
Best Call Center Director in Spain ( 2012) Market benchmark ( independent
assessment made by EgonZehnder in July 2014) Alexandra’s experience and
technical skills , as well as her market knowledge is comparable or above the
one of her counterparts in the market. She keeps herself updated of the new
developments of her area of expertise and learns from external benchmarks.
Indicators of Potential ( independent assessment made by EgonZehnder in July
2014) “Alexandra shows engagement, both with her team and with internal
stakeholders. Her passion and influence helps her ability to promote change.
Determined, pragmatic and driven, she makes sure that things get done with
autonomy.”
LIVE
14:00 - 14:20
THE BATTLE FOR QUALITY VS. QUANTITY IN SOCIAL MEDIA COMMUNITY MANAGEMENT
Your brand community is growing, fast. And just like any relationship, you’ve
realized engaging takes time, energy, and humanity. A new era of
Your brand community is growing, fast. And just like any relationship, you’ve
realized engaging takes time, energy, and humanity.
A new era of social community management begs the question: Do want quality or
quantity when it comes to engaging with our digital communities? For example,
when you get hundreds of thousands of comments, do we mass reply, or do we spend
individualized, curated attention to loyal fans? Neither path is wrong, though
one of them is certainly more effective for your brand’s KPI’s.
How do we know? Our top ten clients are Fortune 500 Businesses. We’ve accrued a
vast, global knowledgebase moderating and engaging with millions of interactions
online, and today we’re laying out our secret sauce for you to share and utilize
across your organisation.
By the end of this presentation, you will not only feel more confident in your
brand’s approach to customer engagement on social, but more fulfilled in your
organisation’s overall mission. Are you in? Join us.
SPEAKER:
Erika Lovegreen ICUC.social
Erika Lovegreen is the head of marketing and communications for global social
media community management agency, ICUC.social. She’s tasked with telling the
world why the team at ICUC.social are the experts at community management,
digital customer service, social listening, insight, and strategy for enterprise
brands. In her nearly 15-year career, Erika has worked as a journalist, public
relations leader, and social media strategist alongside Fortune 500 companies
before her current role. She's deeply passionate about the voice of the customer
and building communities through storytelling. When not at work, you can find
her wrangling her three kids with her husband or advocating for women in her
local community.
LIVE
14:20 - 14:40
MR LEE'S PURE FOODS CO. CASE STUDY: CUSTOMER FOCUSED JOURNEYS - SMALL BUSINESS
PERSPECTIVE
Listen to an exclusive presentation from a world class presenter, who will be
sharing how they have adapted their customer strategies to meet
Listen to an exclusive presentation from a world class presenter, who will be
sharing how they have adapted their customer strategies to meet customer’s
changing needs.
SPEAKER:
Kasia Bigda Mr. Lee's Pure Foods Co.
Before heading up the marketing department at Mr Lee's Pure Foods, Kasia worked
in multiple digital agencies focusing on SEO, content strategy and user testing.
Some of the clients she worked on include some household names: Marshall Amps,
Beales, Deep Heat, Ramsay Health Care, G Plan, Jane Norman to name a few. After
joining Mr Lee’s in 2016 as one of the first employees, Kasia was involved in
delivering omnichannel marketing strategies on 3 continents, building the brand
presence online and offline, launching multiple product ranges into the
retailers and airlines, promoting Mr Lee’s Noodle Kiosks - vending machines and
focusing on ecommerce on Mr Lee’s website and on Amazon. These activities
contributed to over 50 awards and accolades won by the brand worldwide over the
past 5 years. Kasia herself has been a finalist of the Venus Awards 2018 (coined
by Chanel 4 as the “Working women’s Oscars”) in the “Marketing Excellence”
category. She writes articles about her experiences with working in a food
startup to help solopreneurs and small brands with growing their presence on a
shoestring.
LIVE
14:40 - 15:00
EXPERT SPEAKER
Watch an exclusive presentation from one of our expert speakers, on how they
have adapted their customer strategies to meet customer’s
Watch an exclusive presentation from one of our expert speakers, on how they
have adapted their customer strategies to meet customer’s changing needs
PANEL DISCUSSION
15:00 - 15:30
HOW IS TRADITIONAL CUSTOMER CONTACT EVOLVING AND WHAT DOES THIS MEAN FOR THE
CUSTOMER JOURNEY?
Hear from some of the industry’s experts as they discuss How traditional
customer contact is evolving and what this means for the customer
Hear from some of the industry’s experts as they discuss How traditional
customer contact is evolving and what this means for the customer journey?
Joining us for today’s panel, we have Sergio Martin, Global Remote Resolutions
Manager at IKEA, Mohamed Mohamed, Global Head of Customer Operations at British
Council, David Farris, Director of Worldwide Customer Experience at EA Sports
and Manas Bhardwaj, Head of Customer Success at Microsoft!
SPEAKER:
Sergio Martin IKEA
Proud member of the IKEA family, starting back in my college days as a part time
co-worker in one of the stores in the south of Spain. Now working at our
headquarters in Malmo, lucky to have grown over many years together with the
company. I am passionate about Customer Journey Design as well as working with
our network of 30+ countries to maximize their performance. Currently I lead the
Customer Care area for all remote customer needs after the purchase, where we
focus on creating great experiences for our customers and co-workers during
moments of truth. Big fan of this often overlooked business area that holds huge
impact on customer trust and loyalty, enabling us to become true “partners for
life” by reassuring customers that whatever happens, we have their back.
SPEAKER:
Mohamed Mohamed British Council
In my 18 years plus of working in Customer Service/ Sales operations and banking
industries in complex, multi-cultural contexts, I have been a vocal champion for
promoting the importance of the customer voice in supporting commercial
success/inspiring teams to buy into a culture of continuous
improvement/developing and implementing innovative customer management
strategies that enabled teams to move/transform from customer serving and
focusing on proving support but focusing on sales and income beside customer
service skills to support business growth.
SPEAKER:
David Farris EA Sports
David is a global experienced senior dynamic leader focused on maximizing the
lifetime value of customers. He is motivated by and focused on delivering
customer delight and profitability. His senior experience spans across Europe,
North America and Asia. David is very team oriented and takes a highly
collaborative and inclusive approach towards achieving goals and objectives. He
constantly seeks to learn through critical thinking and always challenges the
status quo to drive better results. David thrives in highly innovative,
fast-paced results-driven environments.
SPEAKER:
Manas Bhardwaj Microsoft
Experienced Software Development "Enthusiast", Development Manager, Solution
Architect and DevOps advocate with more than 15 years of success in planning,
monitoring, delivering on time and with-in budget delivery of complex
technology, business and process improvement solutions. Known for building
bridges between business, development and operational teams in the organization.
Demonstrated attainment in introducing and leading the adoption of standards,
best-practices and newer technologies across the entire software development
life cycle. Strong operations professional with a Master of Business
Administration (M.B.A.) focused in Business Administration and Management,
General from Business School Nederland.
LIVE
15:30 - 15:40
STUDIO HOST CLOSE
And that’s a wrap! Nicholas Brice rounds up the key findings from what’s been a
a heady mix of live panel discussions, one on one
And that’s a wrap! Nicholas Brice rounds up the key findings from what’s been a
a heady mix of live panel discussions, one on one interviews, effective
networking and a plethora of case studies from leading household brands across
industry sectors.
SPEAKER:
Nicholas Brice Engage Business Media
Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays.
Nicholas’ career as a conference chair, keynote speaker and performance culture
consultant has seen him lead and present numerous blue-chip brand and culture
change programmes for organisations such as British Airways, American Express,
Unipart, Orange, Sun International, Toyota: Europe, USA and Japan/Global, Lucent
Technologies and Tottenham Hotspur Football Club. His work has been recognised
with joint National Training Journal GOLD Awards for Best Change Management,
Leadership Development and Learning Partnership programmes for his work with the
American Express Community Stadium and also joint winner of Engage Business
Media’s award for Best Customer and Employee Engagement Programme with Tottenham
Hotspur Football Club.. As a speaker coach/mentor, he helps leaders and
professionals of influence grow in confidence and capability in how they get
important business messages across both online and face-to-face. Most recently
he has been helping organisations such as Progress IT, Servier pharmaceuticals,
and a national government agency as well as helping design students get 1st
class honours for their project presentations. As a theatre/TV producer and
director, he has directed productions for Sky Arts TV and for the last 15 years
has featured in the Brighton and Edinburgh Festival with the now Fringe
institution: The Big Bite-Size Breakfast Show, winning awards for Best Theatre
Performance and a shortlisting for the prestigious Carol Tambor ‘Best of
Edinburgh’ award. In this short video, he is talking about Speaking with Soul to
an audience of keynote speakers at the Professional Speakers Association where
he is a full Professional Member. He regularly hosts and keynotes in large
global events online and face-to-face. “Nick - your speaker coaching programme
is fabulous! What a difference you have made to the skills and confidence of
some of our senior leaders and managers. And all achieved online! Couldn’t
recommend you and this programme highly enough!” Adrienne Gault Head of People
Transformation and Organisation Change at Food Standards Agency, UK “Nicholas is
a thoughtful, inventive, flexible, and excellent presenter and facilitator. His
sessions are bright, fun, and engaging and his presentation skills are very
charismatic. In all Sky felt very happy with the events he managed, and we would
have no hesitation in using him again.” James Hunt Director of
Entertainment, Production and Sky Arts HD, BSkyB
WHAT OUR DELEGATES THINK
“
A fabulous opportunity to learn and exchange ideas with diverse companies, I
found it inspired me to bring about changes in my organisation ”
VISTAJET
“
The event was an enjoyable learning experience that celebrates Customer
Engagement through people and technology ”
CANADA LIFE LTD
“
Thanks to the conference, I felt more confident and encouraged after the day
about implementing customer strategy into my work ”
SERCO
“
I can't commend you enough on the quality of speakers. Excellent to hear from
world class brands all in one place ”
MARKS & SPENCERS
“
Easy to register and access presentations. Very well organised and chaired.
Great case studies focused on current affairs ”
HSBC PLC
“
A fabulous opportunity to learn and exchange ideas with diverse companies, I
found it inspired me to bring about changes in my organisation ”
VISTAJET
“
The event was an enjoyable learning experience that celebrates Customer
Engagement through people and technology ”
CANADA LIFE LTD
“
Thanks to the conference, I felt more confident and encouraged after the day
about implementing customer strategy into my work ”
SERCO
“
I can't commend you enough on the quality of speakers. Excellent to hear from
world class brands all in one place ”
MARKS & SPENCERS
“
Easy to register and access presentations. Very well organised and chaired.
Great case studies focused on current affairs ”
HSBC PLC
“
A fabulous opportunity to learn and exchange ideas with diverse companies, I
found it inspired me to bring about changes in my organisation ”
VISTAJET
2019 CUSTOMER ENGAGEMENT SUMMIT HIGHLIGHTS VIDEO
2020 DELEGATES INCLUDED
● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold
Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ●
British Heart Foundation ● BT ● BUPA ● CANON ● Checkatrade ● Chelsea FC ●
CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad
Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ●
Foxtons ● Fuller’s ● Google ● Great Western Railway ● Gartner ● H&M ● Hermes ●
Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ●
Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ●
LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ●
Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News
UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ●
RHS ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco
● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ●
Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart ●
Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ●
Waitrose ● Yorkshire Water ● Zurich Insurance
2019 CUSTOMER ENGAGEMENT SUMMIT
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2021 SPONSORS
GENESYS
Visit Company Website
Genesys® powers 25 billion of the world’s best customer experiences each year.
Our success comes from connecting employee and customer conversations on any
channel, every day. Over 1,000 companies in 100+ countries trust our #1
customer experience platform to drive great business outcomes and create lasting
relationships. Combining the best of technology and human ingenuity, we build
solutions that mirror natural communication and work the way you think. Our
industry-leading solutions foster true omnichannel engagement, performing
equally well cross all channels, on-premise and in the cloud. Experience
communication as it should be: fluid, instinctive and profoundly empowering.
Contact: W: www.genesys.com/uk
ICUC SOCIAL
View Company Website
ICUC is on mission to remind the world there are humans behind brands. We
provide safety, connection, and understanding by way of social media community
management and digital customer service 24/7, 365-days a year. As a global,
scalable, data-informed organization, our services ensure customer questions and
feedback is always monitored and answered.
SNIPP
View Company Website
Snipp is a global marketing and loyalty technology solutions company that brings
together a modular SaaS technology suite with best-in-class marketing expertise
to enable our clients to increase sales, retain customers and build proprietary
data sets that enable intelligent decision making.
Our modular CUSTOMER ACQUISITION RETENTION & ENGAGEMENT platform enables brands
to implement omni-channel, device agnostic programs that are ROI-driven and
data-rich. Our engines capture unique zero party data in real time that learns
behaviours, recognizes patterns and builds a single unified customer view,
driving personalization and brand loyalty.
Our suite of technology solutions are designed to engage customers across the
entire path to purchase in-store, at home and on-line. Clients can run one-off
promotions to evergreen loyalty programs to meet objectives at a brand, shopper,
category and portfolio level - customizable by region, language, channel,
retailer and more. Solutions include instant-wins, gift-with-purchase,
buy-X-get-Y, rewards programs, sweepstakes, rebates, gamification and ongoing
loyalty programs.
For over a decade, we have worked with the world’s leading organizations in both
B2C and B2B spaces, across industry verticals including consumer packaged goods,
retail, pharma, utility, home and outdoor, alcohol, tobacco, lifestyle and more.
MAVENOID
View Company Website
Mavenoid’s product support platform allows hardware and consumer electronics
brands to provide seamless support to their customers. Via Mavenoid’s AI-powered
self-service and remote support tools, companies can provide high-quality
support that actually resolves customers’ product issues in the quickest, most
cost-effective way possible. Unlike generic support platforms/chatbots, Mavenoid
is built specifically for the complex issues associated with hardware:
* Our AI and diagnostic approach to automated support allows people to actually
resolve product issues themselves, rather than deflecting them to generic
FAQs or articles— reducing ticket volumes which saves time & money. Our AI
learns continuously, so it gets even better over time.
* Our remote support tools, such as interactive text+audio+video chat, allow
agents to address escalations virtually— avoiding costly in-person servicing
or returns/exchanges.
* Our platform seamlessly escalates from automation to remote support in one
interface— a superior customer experience than hopping from one channel to
another.
IBM WATSON
View Company Website
IBM is a leading cloud and AI solutions company, and the largest technology and
consulting employer in the world. Trusted by thousands of enterprises across 20
industries, IBM Cloud, with Red Hat, brings together market-leading security,
enterprise scalability and open innovation for increased agility and continuity.
IBM Watson empowers enterprises to predict and shape future business outcomes,
automate complex processes and better optimize employees’ priorities and time.
For more than seven decades, IBM Research has defined the future of information
technology with more than 3,000 researchers in 12 labs located across six
continents.
INTERCOM
View Company Website
Intercom is a Conversational Relationship Platform (CRP) that helps businesses
build better customer relationships through personalized, messenger-based
experiences. It’s the only platform that delivers conversational experiences
across the customer journey, with solutions for Conversational Marketing,
Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer
communication, powering 500 million conversations per month and connecting 4
billion unique end users worldwide across its more than 30,000 paying customers,
including Atlassian, Sotheby’s and New Relic.
MOMENTIVE.AI
View Company Website
Momentive is an agile experience management company built for what’s next
We deliver intuitive, people-centric solutions that help industry leaders
quickly and confidently make important decisions, take action, and achieve
tangible results.
Our AI-powered platform is built with a purposeful balance of humanity and
technology, weaving together over 20 years of experience with data derived from
billions of real questions and responses. Today, we offer enterprise solutions
for agile experience management and insights by our three product
brands: Momentive, GetFeedback, and SurveyMonkey
KHOROS
View Company Website
Khoros, formerly Spredfast + Lithium, is the leading customer engagement
platform built to turn siloed knowledge into enterprise value, and customers
into contributors. By connecting consumer insights across all departments,
Khoros gives companies the ability to run their business with their customers,
anticipating their needs, accelerating sales, loyalty, and innovation. With
2,000+ customers and 10 offices globally, Khoros powers approximately 500
million digital interactions every day. From social media to online communities
and messaging to digital customer care, Khoros helps companies authentically
connect with customers throughout their journey.
GETFEEDBACK
View Company Website
GetFeedback is a powerful yet agile CX platform that empowers organizations to
move at the speed of today’s customers. With GetFeedback, organizations can
listen to customers across all channels, seamlessly connect feedback and
customer data to uncover insights, and drive action across teams to improve the
customer experience. Get up and running with GetFeedback in days, not months -
without having to hire a team of consultants. Enable your team to focus less on
technology and more on what matters most—your customers.
We’ve built GetFeedback to be both powerful and easy to use. We offer best
practices, templates, and product guidance, so teams have the expertise and
confidence to quickly launch and run their programs. We make it easy to automate
action in the systems and tools your teams already use, including Salesforce,
Jira, Slack, and more. Organizations can quickly close the loop and build
stronger customer relationships.
TALKDESK
Visit Company Website
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer
experience their competitive advantage. With enterprise-class performance and
consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales
and support teams and their end-customers, resulting in increased customer
satisfaction, productivity and cost savings. Over 1,400 innovative enterprises
around the world, including Discovery Education and Peloton, rely on Talkdesk to
power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com
SABIO
View Company Website
The Digital CX Transformation Company
Sabio brings together expertise in cloud migration, cutting-edge CX technologies
and powerful customer insight to deliver exceptional end-to-end customer
experiences.
We deliver solutions and services that seamlessly combine digital and human
interactions to support outstanding customer experiences. Through our own
technology and that of world-class technology leaders such as Avaya, Genesys,
Verint, Twilio and Google, we help organisations to optimise their customer
journeys by making better decisions across their multiple contact channels.
We work with major brands worldwide, including Aegon, AXA Assistance, Bankia,
BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1,
Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom
Worldwide.
ALIDA SOLUTIONS
View Company Website
Alida believes in a world where customers are the ultimate source of truth. A
world where the best business decisions are those made with customers, not for
them. Alida created Alida TXM (Total Experience Management) to fuse the voice of
customers and employees with the ability to innovate and deliver extraordinary
customer, employee, product, and brand experiences. Iconic brands like Twitter,
Toyota, and J.Crew choose Alida, formerly Vision Critical, to build stronger
brands, happier workplaces, winning product portfolios, and lasting customer
relationships. Follow us at www.alida.com and engage with us on social media
@alidaCXM.
VERINT
View Company Website
Verint is “The Customer Engagement Company.” We help organisations simplify and
modernise the way they engage customers through their contact centre, branch,
back office and marketing departments. Our market-leading broad portfolio of
cloud and hybrid solutions is designed with the latest artificial intelligence
and advanced analytics technologies to deliver greater automation and shared
intelligence that drives real business impact. Verint is your partner to make
customer engagement a strategic advantage and a strong competitive
differentiator for your organisation.
SOUL MACHINES
View Company Website
Soul Machines is the leader in astonishing AGI whose Human OS Platform,
featuring a patented Digital Brain, makes it possible to deliver the goodness of
human and machine collaboration providing safe, engaging and powerful brand to
consumer experience.
We are first applying our innovations to redefine customer and brand experience
– through digital interfaces and applications ranging from service and support
to sales and product. In the process we’ve created the world’s most astonishing
digital people.
Leading innovators and brands are leveraging Soul Machines Human OS Platform to
create amazing brand experiences. Soul Machines Digital People transform brand
experience by creating engaging and emotional connections with customers.
HOOTSUITE
View Company Website
We believe in the power of human connection
We created Hootsuite to help people connect on social media and do amazing
things together. We connect people with the communities they live in. The teams
they work with. The brands they love. The customers who believe in them. And the
leaders and visionaries who show them the way forward.
Whether you're managing a small team or making a bold leap forward to completely
transform your social enterprise, Hootsuite is here to help you unlock the power
of human connection and make great things happen.
ODIGO CX SOLUTIONS
Visit Company Website
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The
company helps brands connect with customers anytime and anywhere with
easy-to-integrate, cloud-based solutions that can be tailored to the needs of
large organisations. A 30-year history of industry firsts makes Odigo the global
partner of choice, with a growing presence across all markets and sectors.
Thanks to its proprietary technology, Odigo delivers a smooth, channel-less
experience for customers and a satisfying and secure experience for agents.
Today, more than 400,000 end-users benefit from Odigo’s solutions in more than
250 companies around the world.
ZENDESK
Visit Company Website
Zendesk started the customer experience revolution in 2007 by enabling any
business around the world to take their customer service online. Today, Zendesk
is the champion of great service everywhere for everyone, and powers billions of
conversations, connecting more than 100,000 brands with hundreds of millions of
customers over telephony, chat, email, messaging, social channels, communities,
review sites and help centres. The company was conceived in Copenhagen, Denmark,
built and grown in California, taken public in New York City, and today employs
more than 5,000 people across the world, including in the UK.
SHEERID
View Company Website
SheerID’s leading digital verification platform instantly verifies the identity
of individuals and businesses, enabling enterprises to deliver exclusive offers
and experiences to high-value consumer communities while mitigating fraud and
minimising friction. By using authoritative data sources to verify credentials
in real-time within an organisation’s brand experience, SheerID delivers a
seamless customer experience that reduces churn and fuels loyalty to drive
revenue growth. As a result, the world’s biggest brands – including Amazon,
BackMarket, Spotify and T-Mobile – rely on SheerID as their trusted verification
partner.
BLUECONIC
View Company Website
BlueConic, the leading pure-play customer data platform, liberates companies’
first-party data from disparate systems and makes it accessible wherever and
whenever it is required to transform customer relationships and drive business
growth. Over 300 companies worldwide, including Hearst Newspapers, Heineken,
ING, T-Mobile, and VF Corp, use BlueConic to unify data into persistent,
individual-profiles, and then activate it across customer touchpoints and
systems in support of a wide range of growth-focused initiatives, including
customer lifecycle orchestration, modeling and analytics, digital products and
experiences, audience-based monetization, and more. BlueConic is a global
company with offices in the US and Europe.
BECOME A SPONSOR
Watch our short video here to see why our current partners continue to benefit
from sponsoring our events.
For more information or to discuss becoming a sponsor, please contact our
sponsorship team on:
* 01932 506 300 (press 2)
* commercial@ebm.media
* >> Get your media pack here <<
2020 SPONSORS
GENESYS
Visit Company Website
Genesys® powers 25 billion of the world’s best customer experiences each year.
Our success comes from connecting employee and customer conversations on any
channel, every day. Over 1,000 companies in 100+ countries trust our #1
customer experience platform to drive great business outcomes and create lasting
relationships. Combining the best of technology and human ingenuity, we build
solutions that mirror natural communication and work the way you think. Our
industry-leading solutions foster true omnichannel engagement, performing
equally well cross all channels, on-premise and in the cloud. Experience
communication as it should be: fluid, instinctive and profoundly empowering.
Contact: W: www.genesys.com/uk
NICE CXONE
View Company Website
NICE CXone is the cloud contact centre software leader with the world’s #1 cloud
customer experience platform. NICE CXone combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimisation, Automation and Artificial
Intelligence on an Open Cloud Foundation.
NICE CXone’s solution empowers organisations to provide exceptional customer
experiences by acting smarter and responding faster to consumer expectations.
NICE CXone is recognised as a market leader by the leading industry analyst
firms.
About NICE CXone
CXone is the leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimisation, and Automation and
Artificial Intelligence – providing a seamless customer and agent experience –
as part of one enterprise-grade, cloud native platform. CXone delivers the
world’s most comprehensive digital-first omnichannel offering in the Contact
Centre as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability, and
carrier-grade connectivity.
Contact: T: 1-866-965-7227
ODIGO CX SOLUTIONS
Visit Company Website
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The
company helps brands connect with customers anytime and anywhere with
easy-to-integrate, cloud-based solutions that can be tailored to the needs of
large organisations. A 30-year history of industry firsts makes Odigo the global
partner of choice, with a growing presence across all markets and sectors.
Thanks to its proprietary technology, Odigo delivers a smooth, channel-less
experience for customers and a satisfying and secure experience for agents.
Today, more than 400,000 end-users benefit from Odigo’s solutions in more than
250 companies around the world.
NUANCE
Reinventing how people connect with technology and each other. Nuance AI
empowers organisations to unlock value and meaning in the millions of
interactions that happen every day.
QUADIENT
View Company Website
Quadient is the driving force behind the world’s most meaningful customer
experiences, helping organisations deliver exceptional experiences by creating a
nimble, effective, and unified customer communications infrastructure that spans
the entire customer journey.
Specifically designed for highly regulated and customer centric industries,
Quadient offers a range of leading solutions, including ‘Inspire’ Customer
Communications Management (CCM), Customer Journey Mapping (CJM) and Customer
Journey Orchestration (CJO), designed to help deliver a complete omnichannel
customer experience. Quadient has recently been named an Overall Leader in the
2020 Aspire Leaderboard for customer communications management (CCM).
CRITIZR
View Company Website
Critizr is Europe’s leading customer feedback platform. Founded in France in
2012, the Critizr platform is today used in 25 countries by more than 80 of
Europe’s biggest companies. It is transforming the way these businesses listen
to and understand their customers, empowering their staff to take action and
deliver a great customer experience every day.
Contact: Hazel Morton, Head of Marketing T: 0203 911 7558 E:
hazel.morton@critizr.com W: critizr.com
MOXTRA
We help businesses deliver client experiences for the digital age. Moxtra is
headquartered in Cupertino, California, with offices in New York, London,
Singapore, Sydney, and Bengaluru.
Moxtra began its journey with a fundamental quest: reimagining business
collaboration in the age of mobility. Observing people using consumer services
for business conversations, our founders were inspired to provide a solution
built for business from the ground-up. This led to providing organizations with
solutions to build and manage high touch digital channels to their customers,
under their own brand, to address the needs of today's digital age. W:
https://moxtra.com/
ACQUIA
ACQUIA DIGITAL EXPERIENCE PLATFORM
Acquia’s software and services were built around Drupal to give enterprise
companies the ability to build, operate, and optimize websites, apps, and other
digital experiences. Our products include: Acquia Cloud, Dev Studio, Site
Studio, Edge CDN, Site Factory, Acquia Lightning, Cloud IDE, Acquia
DAM, Personalization, Customer Data Platform, Campaign Studio, Campaign Factory,
and several others for the developer experience. Get the most out of Drupal and
future-proof your digital strategy.
Learn More
TALKDESK
Visit Company Website
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer
experience their competitive advantage. With enterprise-class performance and
consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales
and support teams and their end-customers, resulting in increased customer
satisfaction, productivity and cost savings. Over 1,400 innovative enterprises
around the world, including Discovery Education and Peloton, rely on Talkdesk to
power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com
MITTO
Mitto is a leading provider of global, omnichannel communications solutions,
supporting business growth with advanced customer engagement technology and
messaging enablement. Offering easy-to-integrate SMS, Voice, and Chat App APIs,
next-generation business messaging, and end-to-end phone number management,
Mitto’s platform ensures the world’s largest brands and MNOs are ready for
what’s next.
LUCIDWORKS
Lucidworks offers the Connected Experience Cloud (CXC) that captures user
signals from every user and applies them to omnichannel digital experiences
everywhere. CXC combines the power of search and machine learning to personalize
experiences that meet employees' and customers' unique intent. The world’s
largest brands, including Lenovo, Morgan Stanley, Red Hat, and Reddit rely on
Lucidworks’ suite of products to power product discovery, customer service, and
knowledge management applications that delight customers and empower employees.
Learn more at Lucidworks.com.
USABILLA
Visit Company Website
At Usabilla, we believe that by knowing exactly what customers value, companies
can build thriving digital platforms that not only drive results but outlast
change. We empower brands like KLM, Tommy Hilfiger, and Toyota to become truly
customer-centric by improving digital experiences on websites, apps and emails.
Through targeted surveys and embedded feedback options, enterprises acquire the
ultimate solution to capture the voice of their customers, collect quantitative
along with qualitative data, and turn insights into actions that drive success.
Our technology is designed in a way that encourages customers to share feedback
at any point of the customer journey. By giving customers a voice, enterprises
not only see what is happening through regular quantitative analytics, they also
understand why. Strong integrations between Usabilla and existing systems give a
full and actionable picture of the entire digital journey, while effortlessly
combining different sources of data. As a result, companies are testing,
measuring and optimizing continuously to improve the business impact of their
customer experience programs.
T: +312 0261 6355 E: support@usabilla.com
CONTENT SQUARE
Contentsquare is the leading experience analytics platform empowering brands to
deliver better digital experiences. We’re on a mission to give every team the
ability to measure how their actions affect the user experience across website,
mobile and app. Not just the analysts. Not just the IT team. Everyone. Armed
with unique behavioural insights, an intuitive visual interface and a passion
for democratising data, Contentsquare has given more than 700 enterprises a
deeper understanding of customer behaviour online. Our platform features:
* Unique behavioural metrics show exactly which in-page elements are driving
conversion, revenue and engagement.
* Comprehensive customer journey mapping reveals how visitors flow through your
site — so you can compare ‘golden’ and broken journeys.
* Powerful session replay recreates individual sessions to validate your
data-driven hypotheses.
* AI-powered alerts give you automatic insights and recommendations about the
specific areas of your site.
* Intuitive data visualisation means your whole team can access the insight
relevant to their role.
We work with 700+ clients globally including IKEA, GoPro, L'Occitane, Hertz,
Renault and Club Med to empower their teams with behavioural insight.
THE MODULAR ANALYTICS COMPANY (TMAC)
The Modular Analytics Company (TMAC) is a rapidly expanding artificial
intelligence and machine learning consultancy that helps people make better
decisions faster. They deliver AI and ML solutions in customer engagement,
customer service, coaching and marketing across a variety of sectors including
retail, banking, financial services, media, retail and consultancy. The Modular
Analytics Company was founded in 2018 to change the way data science is
understood and applied. The philosophy of the company is to generate, accelerate
and modulate results; they build, test, fail and learn fast to provide value
faster than other bigger, more expensive players in the market. Find out more at
www.tmac.ai/ces
INTERCOM
View Company Website
Intercom is a Conversational Relationship Platform (CRP) that helps businesses
build better customer relationships through personalized, messenger-based
experiences. It’s the only platform that delivers conversational experiences
across the customer journey, with solutions for Conversational Marketing,
Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer
communication, powering 500 million conversations per month and connecting 4
billion unique end users worldwide across its more than 30,000 paying customers,
including Atlassian, Sotheby’s and New Relic.
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