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GET /hc/en-us/search

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HEY, HOW CAN WE HELP?



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HEY, HOW CAN WE HELP?




Your Blinq Account Set yourself up for success with support on logging in,
updating passwords, emails and security.
Blinq Digital Business Cards Nail the basics of creating, sharing and editing a
Blinq Card on all devices.
Blinq Premium Navigate your upgrade with support for subscription management and
billing.
Blinq Business Walkthrough best practices for setting up your workspace,
onboarding your team and managing your account.
Blinq NFC Cards / Accessories Familiarise yourself with our NFC offerings and
best practices for configuration and design.


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Known Issue: Texting from Blinq servers is disabled
Overview Sending texts using the "Send from Blinq" toggle has been temporarily
disabled in the B...
Blinq Business - Product Tour
A comprehensive overview of the Blinq Business dashboard portal and admin level
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A Complete Onboarding Guide for Blinq Business
Here is an overview of the very quick and easy process or sharing the activation
links with your ...


KNOWN ISSUE: TEXTING FROM BLINQ SERVERS IS DISABLED

OVERVIEW

SENDING TEXTS USING THE "SEND FROM BLINQ" TOGGLE HAS BEEN TEMPORARILY DISABLED
IN THE BLINQ APP DUE TO INCONSISTENCIES WITH DELIVERY OF TEXTS. 


WHICH PIECE OF FUNCTIONALITY IS AFFECTED?

Sending a text from the Blinq servers by clicking Send From Blinq. This feature
is exclusive to Blinq Premium and Blinq Business subscribers. 




WHAT IS THE PROBLEM?

Users are reporting texts sent via the Send from Blinq servers are:

 * Being confirmed as sent, but not delivered
 * Not confirming as being sent

We have confirmed this behaviour with our own testing and deemed the failure and
error rate for using this method that as outside of our acceptable performance
standards.

We'd hate to block any potential connections being facilitated by Blinq due to a
technical error, and therefore have made the difficult decision to remove the
feature while our engineers try and find a more reliable solution.


WHAT WILL I SEE NOW?

The Send from Blinq toggle will no longer be visible when texting your card.
Users will only be able to send their Blinq link via texts on their personal
phone network. 




WHAT CAN I DO INSTEAD?

Hang tight! We don't have an ETA just yet on when this feature is to be
re-instated. Our plan currently is not to retire the feature permanently.


I HAVE FURTHER QUESTIONS! 

We're happy to answer them. Submit a request with any further questions for our
Support team to clarify. 

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BLINQ BUSINESS - PRODUCT TOUR

A comprehensive overview of the Blinq Business dashboard portal and admin level
permissions.

Full Product Tour Video 






Start your free 30 day Business trial here. 

If you would like to just view the parts you're interested in, find the separate
videos below: 

Blinq Business Overview and Digital Business Cards 







Team Templates 








How to Create Team Cards 








Contacts tab and CRM Integrations








Email Signatures 








Virtual Backgrounds 








Support Channels and Admin Permissions 








Pricing 








NFC Accessories 







 

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A COMPLETE ONBOARDING GUIDE FOR BLINQ BUSINESS

Here is an overview of the very quick and easy process or sharing the activation
links with your team members so they can claim their card, create login details
and gain access to their individual desktop dashboards and/ or apps! 

Note

Prior to sharing activation emails, please ensure you have create a Team
Template to ensure the content and design is consistent across all cards. For a
step-by-step guide on this, click here. 

 1. To create a card from the Team Template, head to the 'Team Cards' tab and
    click 'Create new team card button' 
    
    
 2. Input the employee's email address in the 'Card assigned to' section. This
    will populate the correct email address also in the email field of the card
    itself.
    
    
 3. Select the appropriate template in the 'Use a Template' section to ensure
    the design and content from the Team Template created is pulled through to
    the individual users card. 

[Optional] Fill out card fields with relevant employee information. You can also
leave this blank and unlocked and allow the employee to customise these fields
once they have claimed their card. 



4. When you are happy with the card fields, hit the 'Create' button in the top
right hand corner. This will create the card and also create the activation
email. 



You have the option at this step to either send the activation email immediately
or save it to send at a later date. For the purpose of this guide, we will
select 'Send now'. 


5. The activation email will then be sent to the selected employee's email
address. Please prompt your team members to head to their company emails and
click the email with Subject Line: Claim your Blinq Profile. 




6. Within this email, employees will click the 'Get my card'. This will then
prompt them to create a Password for their Blinq account. These login
credentials created by the employee will be the same across the desktop
dashboard and Blinq app. 



Note

Blinq provides SSO options via Google, Microsoft and Apple for free within the
Blinq Business product. If you would like to explore other SSO options for your
company, please Contact Sales for an add-on quote.

 



7. Once the employee creates Password and clicks 'Create Account' they will be
prompted to download the app via the QR code or continue to the desktop
dashboard.



[Optional] After claiming their card and downloading the app (using the login
credentials they've created), they then have the option of adding the QR code as
a widget (see instructions here) or to their Apple watch (see instructions
here). 

And that's it! Now the employee has claimed their card and they can begin using
their Blinq digital business cards! 

Top Tip

As the admin of the account, you will be able to see if an employees has claimed
their card or if there is an outstanding action. You can see from the example
below that Sam has successfully claimed their card whilst Mason has received
their activation email but initiated the claim card flow.


You can simply click 'Resend activation email' to create a duplicate activation
email to remind your team to complete this. 

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