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Submission: On April 20 via manual from US — Scanned from DE
Submission: On April 20 via manual from US — Scanned from DE
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Amazon is offering teams more flexibility on where to work. Read more from
Amazon CEO, Andy Jassy.
CLOUD SUPPORT ENGINEER - DMS (DEVELOPER AND MOBILE SERVICES), PREMIUM SUPPORT
Job ID: 1922633 | Amazon Web Services, Inc.
Apply now
DESCRIPTION
Job summary
ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud
business. As a member of the AWS Support team you will be at the forefront of
this transformational technology, assisting a global list of companies and
developers that are taking advantage of a growing set of services and features
to run their mission-critical applications. As a Cloud Support Engineer, you
will act as the ‘Cloud Ambassador’ across all the cloud products, arming our
customers with required tools & tactics to get the most out of their Product and
Support investment.
Would you like to use the latest cloud computing technologies? Do you have an
interest in helping customers understand application architectures and
integration approaches? Are you familiar with best practices for applications,
servers and networks? Do you want to be part of a customer facing technology
team helping to ensure the success of Amazon Web Services (AWS) as a leading
technology organization?
If you fit the description, you might be the person we are looking for! We are a
group of smart people, passionate about cloud computing, and believe that world
class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our
customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer
issues.
· Leverage your extensive customer support experience to provide feedback to
internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’
technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer
community.
· Work on critical, highly complex customer problems that may span multiple AWS
services.
WHY AWS SUPPORT?
· First and foremost this is a customer support role – in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving
customer’s cases through a variety of customer contact channels which include
telephone, email, and web/live chat. You will apply advanced troubleshooting
techniques to provide tailored solutions for our customers and drive customer
interactions by thoughtfully working with customers to dive deep into the root
cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support
Engineer may also coach/mentor new hires, develop & present training, partner
with development teams on complex issues or contact deflection initiatives,
participate in new hiring, write tools/script to help the team, or work with
leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the
organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to
be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more
interested in the areas that you do know instead of those you haven’t been
exposed to yet.
· Support engineers interested in travel have presented training or participated
in focused summits across our sites or at specific AWS events.
· As we operate on a follow-the-sun model, with Premium Support sites located
globally, there is no after hours on-call or mandated overtime in this role.
The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint,
etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc).
Mobile Services and Serverless Architectures are some of the fastest growing
areas of technology and we're excited to help developers innovate and deliver
amazing experiences.
BASIC QUALIFICATIONS
• Bachelor’s degree in Information Science / Information Technology, Data
Science, Computer Science, Engineering, Mathematics, Physics, or a related field
OR equivalent experience in a technical position OR equivalent military
experience · 1+ years of professional experience
• Knowledge/experience in one or more modern programming languages such as Java,
C++, Python, Javascript, .NET, PHP or Ruby
• Knowledge of data structures, algorithms, operating systems, and/or
distributed systems.
• Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or
Mobile and Messaging technologies or AI (Artificial Intelligence) related
technologies.
• Exposure to REST API based services.
The minimum pay range for this position in Colorado is $67,400 to $118,000;
however, base pay offered may vary depending on job-related knowledge, skills,
and experience.
PREFERRED QUALIFICATIONS
• Experience with System Administration with Linux (Ubuntu, CentOS, RedHat)
and/or Microsoft Windows Server and associated technologies (Active Directory,
Exchange). § Experience in Networking technologies including DNS, TCP/IP, SSL,
DHCP and Load Balancing.
• Experience with Network troubleshooting tools (telnet, test net connection,
tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef,
Perl, Ruby and/or PHP).
• Strong analysis and troubleshooting skills and experience.
• Experience managing full application stacks from the OS up through custom
applications.
• Exposure to Virtualization (Hyper-V, VMware, Xen).
• Good understanding of distributed computing environments.
• Exposure to security concepts/best practices.
• Knowledge of storage technologies.
• Experience with Cloud services and Cloud deployments.
Amazon Web Services is now offering flexibility to choose among 3 different
working models, in-office, hybrid, and virtual.
• In Office: Employees will be office based and be assigned a desk in an Amazon
building. Employees will be required to reside within a commutable distance of
the office they are assigned to. Office locations are Dallas TX, Herndon VA,
Portland, OR, and Seattle, WA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us.
JOB DETAILS
US, Virtual
Support
Operations, IT, & Support Engineering
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