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Detection and Response
Incident Response Services & Playbooks Guide

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Detection and Response


INCIDENT RESPONSE SERVICES & PLAYBOOKS GUIDE

63% of c-level executives in the US don’t have an incident response plan yet 50%
of organizations experience a cyberattack. Explore incident response services
and playbooks to strengthen your cyber defenses.

By: Chris LaFleur September 29, 2022 Read time: 4 min (1012 words)

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--------------------------------------------------------------------------------

Cybersecurity Awareness Month 2022 Series

No matter the size of a business, it faces the risk of a cyberattack. Over 50%
of organizations experienced a cyberattack. And while proactive protection is
ideal, there is no silver bullet when it comes to security—meaning you should
plan for incident response as well. Yet, 63% of C-level executives in the US do
not have an incident response plan, according to a report by Shred-It.

That’s where an incident response team comes into play. This article provides a
high-level overview of incident response services and planning, as well as tips
to make an informed vendor choice.

What are incident response services?

Incident response is a set of information security policies and procedures that
can be leveraged to detect, respond, and eliminate cyberattacks. The goal is to
minimize the scope of an attack and improve recovery time by conducting forensic
analysis. In turn, businesses can achieve a higher level of cybersecurity
maturity by analyzing the cause of the breach to strengthen their systems
against future incidents.

There are three main types of incident response teams which vary slightly:

 * Computer security incident response team (CSIRT): Handles computer security
   incidents with a cross-functional business team.
 * Computer emergency response team (CERT): Focuses on partnerships with
   government, law enforcement, academia, and industry.
 * Security operations center (SOC): Responsible for directing the incident
   response plan in addition to other general security tasks.

A typical incident response team is composed of a manager (team leader),
communications liaison (coordinator), a lead investigator, analysts,
researchers, and legal representatives. Organizations can build their own
in-house incident response team or leverage a third-party service.

Given the large cybersecurity skills gap, hiring and training staff may be a
challenge, more businesses are opting for a third-party incident response
service. Global Incident Response Service Market research report forecasts that
the incident response market will grow by nearly 20% between 2022-2028.

Creating an incident response playbook

Some services will offer to create an incident response playbook or plan. But to
truly optimize a service, CISOs/security leaders should own the playbook because
they know their risk, operational flows, and security needs best.

Establishing an incident response playbook will surface any security gaps to
address, thereby enhancing your cybersecurity posture. It can also help
enterprises obtain/renew cyber insurance coverage as carriers are looking for
demonstrated cyber maturity.

Below are helpful resources to get started:

Incident Response Playbook Examples

Organization Industry Playbook Details National Cyber Incident Response Plan
Federal Government - Roles and responsibilities
- Core capabilities
- Coordinating structures and integration Michigan State Government State
Government - Preparation
- Detection and Analysis
- Containment, Eradication, and Recovery
- Post-Incident Activity
- Escalation Weill Cornell Medicine Education - Principles
- Reporting an Incident
- Identifying an Incident
- Declaring an Incident
- Coordinating a Response to an Incident
- Remediating an Incident
- Closing an Incident Cone Health Healthcare - Scope and Goals
- Responsibilities
- Incident Discovery/Notification
- Incident Response Process
- Incident Response Training and Evaluation
- Document Retention, Exception Management, Applicability, and Compliance
University of Wisconsin Oshkosh – Payment Card Security Finance - Procedures
- Flow Chart for Suspected Breach
- Symptoms of Data Breaches
- Card Association Breach Response Plans
- Incident Classification, Risk Analysis, and Action Matrix North American
Electric Reliability Corporation (NERC) Critical National Infrastructure -
Requirements and Measures
- Compliance

Incident Response Playbook Templates

Organization Industry National Institute of Standards and Technology (NIST)
Computer Security Incident Handling Guide General Tennessee Department of
Treasury State Government Incident Response Plan for a Small to Medium Sized
Hospital Healthcare Bank of America – Creating a Cyber Response Plan Finance A
Framework to Support ICS Cyber Incident Response and Recovery Critical National
Infrastructure

Choosing an IR vendor

After establishing a thorough incident response playbook/plan, organizations can
choose the right fit, instead of plugging in a team and hoping their
capabilities mesh with your needs. More general considerations include:

Know the bottom line

Pricing structures vary, and hidden costs can sneak up on you. Weekend or 24/7
support are usually an add-on. Some vendors will charge you in 100-hour blocks,
meaning if they need even one hour outside of that block, you won’t receive a
detailed incident report.

Other vendors will charge you by machine blocks. For example, the starting price
may be for 500 machines, so even if you only have 300 machines, you still must
pay for 500. There are also vendors that charge by the day, regardless of the
number of people or machines a business has. Make sure the pricing structure
fits your needs and expectations.

Understand the capabilities

What can they offer you from a support side? Are they just threat hunters or are
they providing end-to-end services? How long have they been performing incident
response? Determine the range of experience and capability in resolving
incidents such as: advanced persistent threats (APT) and cyberespionage,
incidents involving current/former staff, denial-of-service/distributed
denial-of-service (DoS/DDoS) attacks, intellectual property, credit cardholder
information, private information, etc. Look into certifications held by the team
as well as references.

Availability

It’s great to have an incident response team on retainer, but will they show up
when you need them? Most incident response work is on-demand, and they may not
have the manpower to help when you need it.

Consider a vendor that offers managed solutions with built-in incident response
support to ensure availability. This will also alleviate in-house staff from
cumbersome managed detection and response while ensuring the incident response
team is keyed into the latest threat intelligence and research.

Next steps

Proactive protection should remain a focus for organizations, but the reality is
that nothing is 100% secure. Make sure you establish a strong incident response
playbook before choosing a vendor to ensure your security needs are being met.
For more information on cyber risk management, check out the following
resources:

 * Cyber Security Managed Services 101
 * Attack Surface Management Strategies
 * Top Five Patch Management & Process Best Practices

Tags
Expert Perspective | Skills Gap | Compliance | Risk Management | Detection and
Response | Article | Digital Transformation | Cloud | Cybersecurity Awareness
Month


AUTHORS

 * Chris LaFleur
   
   Manager Threat IR and Forensics

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 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

Hide Accessibility Interface? Please note: If you choose to hide the
accessibility interface, you won't be able to see it anymore, unless you clear
your browsing history and data. Are you sure that you wish to hide the
interface?
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