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Consumer complaints expose businesses to regulatory compliance and reputational
risks. Enlighten AI for Complaint Management delivers better business outcomes
with the power of artificial intelligence to more efficiently identify,
classify, and act on compliants.





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The value of AI in contact centers is that it opens the door to analyzing data
sources that were not commonly explored for customer experience purposes. In
this webinar, Ventana Research's Keith Dawson and NICE's Lauren Maschio will
discuss some of the many use cases for AI in the contact center that are already
delivering benefits to early adopters and proving that AI is ready for the
mainstream.

 



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How would your customers describe your self-service? Recent Aberdeen Research
shows seamless experiences on self-service channels are among a top requirement
for extraordinary CX. Check out this blog for a recap of Aberdeen Research's
latest report on the ROI of smart self-service, and how to create better
experiences that delight customers, and improve the bottom-line.
 
 



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Customer expectations for self-service are soaring - are you ready? Now you can
improve self-service to make it work for your customers. While other companies
guess how to improve self-service, you can wow customers with better
self-service driven by data from voice and text interactions. The AI of
Enlighten XO makes it easy to build smart self-service, faster. 
 
 



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