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A NEW IRS PROGRAM IS HELPING ITS FIRST USERS FILE THEIR INCOME TAXES
ELECTRONICALLY. AND IT’S FREE

1 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More
2 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More
3 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More

A new IRS program is helping its first users file their income taxes
electronically. And it’s free
1 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More
1 of 3

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

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Read More
2 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More
2 of 3

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Share
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Read More
3 of 3 | 

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

Read More
3 of 3

Internal Revenue Service employee Dixie Warden poses for a photograph on
Saturday, Feb. 24, 2024, at Mary Kyle Hartson City Square Park in Kyle, Texas.
Warden is quick to say she’s “not a numbers girl.” But as the very first user of
the government’s free new electronic tax return filing system, Warden reports
she completed her taxes this year using the program in about an hour. (AP
Photo/Darren Abate)

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Read More
By FATIMA HUSSEIN
Updated [hour]:[minute] [AMPM] [timezone], [monthFull] [day], [year] Updated
6:38 PM GMT+1, March 6, 2024
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WASHINGTON (AP) — Texan Dixie Warden is quick to say she’s “not a numbers girl.”
But as the first user of the government’s new free electronic tax return filing
system, Warden reports she completed her taxes this year in about an hour using
the program.

“I don’t want to call myself a dummy, but this is taxes for dummies right here,”
Warden said. The program asked her simple questions about her tax status,
provided definitions for tax lingo such as adjusted gross income and a chatbot
was on hand to answer her questions.

The project, known as Direct File and launched by the IRS on a limited basis in
12 states this tax season, is in its pilot phase. Starting this week, it is
available for eligible users to start their returns at any time after earlier
being available only during certain hours.

If it is successful and scaled up for the general public’s use, the program
could drastically change how Americans file their taxes and how much money they
spend completing them. That is, if the agency can see the program through its
development in spite of threats to its funding.



Warden, a 37-year-old IRS employee from Kyle, Texas, says she saved nearly $400
this tax season by filing her tax return directly to the government from her
home laptop instead of paying one of the commercial tax prep services used by
millions of people. Individual taxpayers pay an average of $140 preparing their
tax returns each year.

READ MORE
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How freelancers can prepare for changing tax requirements
Georgia lawmakers approve income tax cuts for people and businesses

Warden has worked for the IRS in a variety of roles for the past 16 years, but
she is not a tax expert. She’s currently a human relations specialist.



“The way that it was laid out was just so darn easy to understand and I just see
it being helpful for so many millions of people,” she said.

While Warden’s praise of the program might seem natural given her employer, a
broader test is under way now as people around the country give it a try.




THE ROLLOUT

The IRS began its pilot program in fits and starts in 12 states, around timed
windows, for people who have very simple W-2s, an employee’s wage and tax
statement.

The agency estimates that hundreds of thousands of mostly lower-income taxpayers
will participate in the program during the 2024 filing season.

The slow introduction is in part meant to avoid a repeat of the disastrous
rollout of the Obama administration’s health insurance program under the
Affordable Care Act in 2013, which was rife with website crashes and glitches.

The IRS initially invited government workers to use the program and Warden was
the very first. Now members of the public are starting to participate.

Derek Wheeler, director of the Low-Income Taxpayer Clinic at the University of
Florida’s Law School, said his clinic has referred less than a dozen clients to
the Direct File system. Florida is one of the 12 states participating in the
pilot. So are New Hampshire, Nevada, South Dakota, Tennessee, Texas, Washington,
Wyoming, Arizona, Massachusetts, California and New York.

“The benefit of a program like this, that is simple for users, is immense,”
Wheeler told The Associated Press.



His legal clinic has partnered with the IRS and selectively identifies clients
who may be eligible to submit their taxes through the program.


THE BLOWBACK

The IRS faces intense blowback from private tax preparation companies that have
made billions from charging people to use their software and have spent millions
lobbying Congress on the issue.

One of their biggest criticisms is that free tax prep services already exist for
people of all income brackets and developing the Direct File system will end up
costing taxpayers billions of dollars.

Several organizations offer free online tax preparation assistance to taxpayers
under certain income limits. Also, fillable forms are available online on the
IRS website, but the forms are complicated and taxpayers still have to calculate
their tax liability.

A Government Accountability Office report from April 2022 found that while 70%
of taxpayers were eligible for the IRS’s existing free-filing program, only 3%
of taxpayers actually use the service.



Critics include Grover Norquist, president of the conservative Americans for Tax
Reform, who says the agency is “better off not wasting taxpayer money on Direct
File” and should promote the programs that are already available. He also argues
the IRS did not receive explicit authority from Congress to create the program.

The IRS was tasked with looking into how to create a “direct file” system as
part of the money it received from the Inflation Reduction Act, which President
Joe Biden signed into law in 2022. It gave the IRS nine months and $15 million
to report on how such a program would work.

The IRS published its feasibility report last May and estimated that annual
costs for new program would range from $64 million for 5 million users to $249
million for 25 million users.

“They didn’t get the authorization for the pilot program and Congress has said,
‘Nobody authorized this. This is a violation of the law,’” Norquist said.



IRS Commissioner Daniel Werfel insisted during a recent House hearing that the
agency has both “a responsibility and an authority to offer taxpayers different
approaches for how to meet their tax obligation.”


THE FUTURE OF FREE FOR ALL FILING

Vanessa Williamson, a senior fellow at the Urban-Brookings Tax Policy Center,
says free-filing tax options in the United States do not measure up to what
other nations offer their citizens. For instance, Germany, Japan, Britain and
other Organization for Economic Cooperation and Development countries all offer
taxpayers some form of pre-populated tax document to approve, sign and return.

“This is not a problem we have solved yet,” she said. “The U.S. does have a
markedly complex income tax system, but it’s very clear that if this could be
done in other countries it’s something that should be done here.”

Wheeler, at the University of Florida, adds that “having as many options as
possible for people to file their taxes is important and brings us closer to
other countries that send their taxpayers pre-populated forms.”

“We may never get to that point, but this is a start.”

For the program to continue to grow, it will need continued funding under the
Inflation Reduction Act, which included $80 billion for the IRS.

House Republicans are trying to claw back some of the money. They built a $1.4
billion reduction to the IRS into the debt ceiling and budget cuts package
passed by Congress last summer. A separate agreement will take an additional $20
billion from the IRS over the next two years to divert to other nondefense
programs.

Warden says she hopes she’ll be able to use the program again next tax season,
and that it will be expanded for others.

“I never had the confidence to do my own taxes,” she said. But after using
Direct File, she said, “I feel foolish for paying all that money every year.”

FATIMA HUSSEIN
Hussein reports on the U.S. Treasury Department for The Associated Press. She
covers tax policy, sanctions and any issue that relates to money.

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