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Submitted URL: https://memberxp.com/
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Effective URL: https://www.memberxp.com/
Submission Tags: falconsandbox
Submission: On November 05 via api from US — Scanned from DE
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</form>Text Content
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MemberXP is the credit union industry leader in member experience management.
Trusted by 12,000+ team members worldwide with 8,000 questions answered daily.
Get a demoWhere do I stand today?
TECHNOLOGY IS ABUNDANT.
INDUSTRY-SPECIFIC CONTENT IS SCARCE.
PEER DATA
More than 5,000,000 credit union member responses in the MemberXP database to
analyze your performance against industry averages.
OPTIMIZED SURVEYS
Choose from ready-made templates designed exclusively for credit unions, then
adjust for your unique membership.
REAL-TIME ALERTS
Retain members and employees by closing the loop quickly with insightful
solutions.
EASY TO USE
Simple, yet powerful interface with minimal training to master and new features
added every month.
Get a demo
HOW WE WORK
We strive to help credit unions put members at the center of every decision. The
core of that mission is the member experience itself.
Learn more
MEASURE
Analyze all your experience data under one umbrella, including member surveys,
mystery shopping, employee surveys, and competitive benchmarking.
ENGAGE
Turn unhappy members into fans and fans into enthusiasts who can’t stop sharing
their love for your credit union.
OPTIMIZE
Combine quantitative survey analysis with qualitative mystery shopping insights
to create an extraordinary member experience, every time.
CONCIERGE-LEVEL ACCOUNT SUPPORT
Your dedicated Success Manager extends your team at no additional cost to help
you get the most out of MemberXP, so you can focus on working without limits.
BEST PRACTICES
Valuable learnings from hundreds of credit unions across more than a decade of
successful partnerships.
GOAL SETTING
Leverage industry benchmarks and your own performance history to clearly define
success for your teams.
EXPERT OVERSIGHT
Your results are monitored behind the scenes to catch any insights you may have
missed.
Get a demo
SEE WHERE YOU STAND TODAY
Where is your credit union on the path to creating a brand-defining member
experience that engages members, creating both marketshare and walletshare?
RETURN ON INVESTMENT
In retail banking, an engaged customer is worth at least $9500 more in annual
income than a passive customer.
(Markey & Reichfield)
MEMBER RETENTION
A 5% boost in member retention can boost income by 25% to 95%.
(Harvard Business Review)
This FREE self-assessment has 15 questions and takes about 10 minutes to
complete. At the end you’ll receive custom recommendations for creating a member
experience that drives growth and success for your credit union.
Get my FREE assesment
NEW MEMBER ACQUISITION
Acquiring a new member costs 5 to 10 times more than retaining an existing
member.
(eMarketer)
REPEAT BUSINESS
The #1 reason mortgage borrowers refinance with the same financial institution
is because they perceive the original process as seamless.
(PwC)
INCREASE ENGAGEMENT
Customers who say their experience at a business was “easy” are 94% more likely
to repurchase, and 88% more likely to increase spending with that same business.
(Customer Effort Board)
MEMBERXP TESTIMONIALS
Hughes Federal Credit Union has been with MemberXP since 2009 and we believe
they have been instrumental in helping us create and maintain consistent,
exceptional service throughout the organization.
The MemberXP reports provide a wide range of easy-to-understand data. I love the
email alerts that help us respond promptly to member concerns and requests!
Plus, the online documentation makes it easy for me to orient new managers to
the system. I couldn’t ask for more.
The MemberXP system is extremely user friendly and the team always listens and
is open to client suggestions. We have been clients since 2008 and their high
quality service continues!
You guys are the best, truly! I love working with MemberXP. You are my best
vendor relationship by far 😊
Everything is awesome! Your team does a wonderful job making changes and
answering questions as needed.
THE LATEST FROM MEMBERXP
Customer Service
THE POWER OF PERSONALIZATION IN CREDIT UNION CUSTOMER SERVICE
The core of a credit union's success lies in providing exceptional customer
service. The traditional focus on products and services…
Customer Service
MEMBER RETENTION SECRETS: BUILDING LOYALTY IN A COMPETITIVE LANDSCAPE
While words like "growth" and "expansion" get a lot of buzz in business planning
meetings, credit unions should never forget…
Growth
BEYOND THE BASICS: CREATIVE MARKETING STRATEGIES FOR CREDIT UNIONS
If your credit union wants to make its mark, you need an innovative and
forward-thinking marketing strategy. As financial institutions…
READY TO EXPERIENCE MEMBERXP?
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WHERE IS YOUR CREDIT UNION ON THE PATH TO CREATING A BRAND-DEFINING MEMBER
EXPERIENCE THAT ENGAGES MEMBERS, CREATING BOTH MARKETSHARE AND WALLETSHARE?
This FREE self-assessment has 15 questions and takes about 10 minutes to
complete. At the end you’ll receive custom recommendations for creating a member
experience that drives growth and success for your credit union.
Get my FREE assessment
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