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Tech


SEVEN SUCCESS FACTORS TO CLOSE THE AGILE ACHIEVEMENT GAP

March 25, 2022March 25, 2022By admin0 comments

Organisations that want to be faster on their feet, transform end-to-end
customer experiences and gain an edge over newer, nimbler competitions often
turn to Agile. They establish daily stand-up meetings and retrospectives, and
create Agile teams to develop innovative new apps, build better business
processes, or craft technology solutions. But as we have seen play out time and
time again, despite earnest intent and significant investment, no real agility
is gained.  Despite the embrace of Agile methods to transform businesses,
catalyse innovation, and accelerate profitable growth, we see companies barely
realising Agile’s vast potential. While they use Agile techniques to make
some...

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Tech


DIGITAL CITIZENS AND THE JOURNEY TOWARDS TRUST

March 25, 2022March 25, 2022By admin0 comments

By the end of 2020, it was a common sight on social media to see people
expressing sentiments of relief. What a rollercoaster the year had been thanks
to the pandemic, global political and economic unrest and of course, the January
bushfires. The tide seemed to be turning in Australia however, lockdowns were
being lifted and some semblance of normality was returning. We weren’t to know
then, of course, that 2021 would bring Delta and Omicron. In June and October of
2020 we surveyed Australian citizens to gauge how confident they were in
government institutions and their digital services. Results...

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Services


18 HIGHER EDUCATION EMAIL TEMPLATES AND SAVED REPLIES

March 25, 2022March 25, 2022By admin0 comments

Every student is unique in the support they need to be most successful in
college life. However, there are certain questions that seem to come up time and
time again. Whether about billing or the application process, those routine
questions often have routine answers. Having pre-written responses can save your
team lots of time and help students get the answers they need more quickly. In
Help Scout, these pre-written responses are called saved replies, and they’re
easily accessible when responding to incoming requests. With that in mind, we’ve
put together a list of 18 email templates you can set up...

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Services


HELP SCOUT’S MARCH 2022 RELEASE NOTES AND PRODUCT UPDATES

March 25, 2022March 25, 2022By admin0 comments

Welcome to Help Scout’s release notes! This quarter we’ve got updates all over
our platform, plus a fresh way for customers to track all the product updates
they may be interested in. Let’s get to it! Previous Conversations in iOS
Customer Profile In the Help Scout iOS app, previous conversations for a
customer are now available in their customer profile. Easily view past questions
and support the customer has received to gain context and better help them with
any new issues. Variable Support in Messages Add more personalization to your
in-app Messages with new variable support for customer first names....

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Finance


SPOTIFY PULLS OUT OF RUSSIA, CITING NEW LAWS RESTRICTING FREE EXPRESSION

March 25, 2022March 25, 2022By admin0 comments

Spotify app Jaap Arriens | NurPhoto | Getty Images Spotify said Friday it’s
pulling out of Russia entirely because recent laws restricting news operations
could put the streamer’s employees and listeners at risk. It expects operations
to be fully suspended by the end of April. Spotify’s decision to pull out of
Russia underscores the balance that Western media companies need to strike as
they want to provide news to Russian citizens while facing significant
challenges related to the country’s invasion of Ukraine and the country’s
business environment. Spotify is best known as a music streamer, but it also
hosts and...

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Finance


ROMAN ABRAMOVICH-BACKED VENTURE CAPITAL FUND REMOVES ALL TRACES OF OPERATIONS

March 25, 2022March 25, 2022By admin0 comments

Chelsea owner Roman Abramovich is seen on the stand during the Barclays Premier
League match between Chelsea and Sunderland at Stamford Bridge on December 19,
2015 in London, England. Clive Mason | Getty Images A venture capital fund
backed by sanctioned Russian billionaire Roman Abramovich appears to be trying
to wipe any trace of its operations since he was sanctioned by the United
Kingdom and European Union as the Kremlin wages war on Ukraine. Impulse VC, an
investment fund that has offices in Russia and Germany, has wiped nearly every
part of their website that identifies who they are. Their...

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RECENT POSTS

 * Seven success factors to close the Agile achievement gap
 * Digital citizens and the journey towards trust
 * 18 Higher Education Email Templates and Saved Replies
 * Help Scout’s March 2022 Release Notes and Product Updates
 * Spotify pulls out of Russia, citing new laws restricting free expression

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