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 * Services
    * 24/7/365 Answering Service
    * Bilingual Answering Service
    * Virtual Answering Service

 * Industries
 * Pricing
 * How It Works
 * Reviews
 * Learn More
    * About Us
    * Contact Us
    * Locations
    * Blog

 * Login

 * Services
   * 24/7/365 Answering Service
   * Bilingual Answering Service
   * Virtual Answering Service
 * Industries
 * Pricing
 * How It Works
 * Reviews
 * Learn More
   * About Us
   * Contact Us
   * Locations
   * Blog
 * Login


24/7 ANSWERING SERVICE & INBOUND CALL CENTER

100% U.S. based with 24/7 agent availability

Easily integrates with your existing system

Custom Call Answering Solutions


GET STARTED


ANSWERING SERVICES


TRUSTED BY







NEVER MISS AN IMPORTANT CALL AGAIN

CallNet offers professional and affordable 24-hour answering services, ensuring
a quality experience for your clients on every call. Our team of virtual
receptionists is always available to answer calls and provide accurate
information about your business, elevating your company without the high costs
and commitments of managing your own client service department.



GET STARTED




EARNING 5 STAR REVIEWS SINCE 1987




JASON M.

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"A key reason why we chose CallNET is their background in healthcare
communications. They understand HIPAA compliance and handle private patient
information with the utmost care. Their staff is professional and courteous,
efficiently capturing the necessary details so I can provide rapid follow up
care when needed."


BILL T.

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"CallNET has been instrumental in managing the sensitive nature of family law
calls. Their operators handle emotional clients with empathy and
professionalism, ensuring urgent matters are promptly brought to my attention.
This service has allowed me to maintain work-life balance without compromising
client care."


DESIGN LENZ

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"What an amazing company! Great customer service, very professional, easy to
communicate with! They were always on top of everything and handled our clients
with sensitivity and professionalism! Would definitely recommend to businesses
everywhere!"

Google review


DR. MICHAEL WULFEKUHLE

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"CallNET has been an invaluable asset to our chiropractic practice. Their
affordable, professional, and highly responsive virtual receptionists have
significantly enhanced our after-hours customer service. The seamless
integration and user-friendly platform have made managing our calls a breeze. We
wholeheartedly recommend CallNET to any healthcare provider looking to improve
their customer experience. A well-deserved 5 stars!"


GISELE FERREIRA

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"As small business owners, we can't always answer every call. Luckily there's
Callnet Answering Service, which ensures we never miss a telephone call. Their
exceptional live receptionists seamlessly handle after-hours call overflow with
the polish and precision of an enterprise-grade phone experience at affordable
rates. What I really like about them is that they take the time to fully
understand your business needs to customize the perfect 24/7 call answering plan
for businesses of all sizes."

Google review


MATT ZIVANOV

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"CallNET has revolutionized our HVAC service scheduling and emergency response.
Their operators understand HVAC terminology and can effectively prioritize calls
during peak seasons. The detailed call logs have also helped us identify
recurring issues and improve our preventive maintenance programs."


TOM BAKER

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"As a busy real estate agent, I'm often showing homes to clients during normal
business hours. Before hiring CallNET, I was missing out on calls from potential
listings. Now with CallNET handling my after hours calls, I can focus on clients
without worrying about missing time-sensitive calls. The CallNET team is
professional, responsive, and reliable in their call handling. They're great for
real estate agents seeking call coverage so you never miss an client call."


KALENDA LAW FIRM

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"I highly recommend this answering service for their professionalism and
efficiency. They have been a great asset to my law firm, handling all our calls
with excellent customer service. Their attention to detail and quick response
times have significantly improved our clients' experience. I wholeheartedly
endorse their services and would recommend them to any other lawyer."


ROGER G.

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"As a personal injury lawyer, I can't afford to miss potential client calls.
CallNET's professional call handling and detailed message taking have helped me
respond promptly to urgent cases. Their service has directly contributed to the
growth of my practice."


BRENDAN

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"The staff at CallNET are a pleasure to work with. They are responsive and truly
care about providing excellent customer service. I would highly recommend
CallNET to any business looking for an professional, responsive after hours
answering and call handling solution. They have been instrumental in supporting
my business's growth and success this past year."

Google review





MEMBERSHIPS & CERTIFICATIONS






WHY CHOOSE CALLNET’S
24-HOUR ANSWERING SERVICE?



Do you want to grow your small business and take on more clients and projects?
CallNet’s 24/7 virtual receptionists can handle overflow calls during lunch,
after hours, or high volumes so you never miss opportunities – all without
hiring additional in-house staff.

 * CallNet boosts productivity with seamless integration capabilities, providing
   a cohesive experience that’s never been easier. Streamline your workflow
   effortlessly.
 * Our 100% bilingual staff answers calls in English or Spanish 24/7, ensuring
   customers feel comfortable calling in no matter their language. Expand your
   reach effortlessly.
 * Missed calls mean missed leads. With CallNet’s live operators, you’ll never
   lose another opportunity. Our agents keep callers engaged, capturing details
   and scheduling appointments, or forwarding them to the right person. Wave
   goodbye to missed chances and watch your lead pipeline grow.
 * Ditch voicemail and bots for a human experience. CallNet’s live call
   answering connects your leads and customers with real people, creating the
 * Our answering pros recognize returning callers to provide personalized
   experiences that delight your clients and foster loyalty. Elevate customer
   service.





GET STARTED







CHOOSE CALLNET FOR 24/7 SERVICE

Never miss another important call with CallNET. Our team is available 24/7/365
to answer calls on your behalf based on the details you provide about your
business. We handle basic processes like taking messages and routing calls to
the right person. But we can also make appointments, provide translation
services, and more. CallNET lets you focus on running your business while
ensuring no call goes unanswered. See how our professional call handling can
make a difference – choose your plan or get in touch with us today to get
started.





CALLNET’S AFTER HOURS CALL ANSWERING SERVICE





At CallNET, we ensure your customers stay connected with you 24/7 with our
knowledgeable virtual receptionists. Our live answering service ensures a
friendly voice greets callers anytime, day or night. We’ll take messages,
schedule appointments, and keep your business accessible round-the-clock. After
hours, weekends, holidays – whenever you can’t answer, CallNET has you covered.
Let us be your always-on front desk, helping you capture every opportunity and
build your business without missing a call. Stay seamlessly available with
CallNET’s professional virtual receptionist service.






24/7 Live Answering Service
Ensure your phones are being answered promptly and professionally at all hours,
capturing all queries and business. 

Virtual Receptionist
At a fraction of the cost, a virtual receptionist can assist you capture all
calls and ease your work load. Perfect for lawyers and attorneys, executives and
small business owners.

Call Screening
Avoid spam and greet customers by name when you answer with CallNET’s call
screening service.

Help Desk Services
Supporting your staff with the phone support / assistance they need during busy
times.

Emergency Dispatching
Available 24 hours a day, 7 days a week and 365 days a year to ensure
emergencies are handled appropriately and with care. Perfect for dentists,
attorneys, medical  professionals, plumbers and executives.

Call Overflow / After-Hours Support
Ensure your customers hear the warm, welcoming, professional voice they expect
when calling with our after hours answering service.

Order Taking
Sincere, helpful, and professional phone answering for order taking, helps
nurture callers through the order process. Whether your business is in Raleigh
or any other area of the country, we can help.

Lead Capture
You never know when a potential client will call, be prepared to capture all
queries and business looking for you! Perfect for small businesses.




DO YOU NEED A 24/7 LIVE ANSWERING SERVICE?

We Are One of the Last Answering Services in the United States Under $1 per
Minute!



 * * * Online Account Access.
     * 24 Hours a Day, 7 Days a Week, 365 Days a Year.
     * Quality Assurance with Digital Call Recording.
     * No Long Term Contracts.
     * Live Message Relay.
     * Email, Text, or Fax Relay.
     * Free Local Numbers.
     * 100% US Based Receptionists.
     * Fully Web Enabled.
     * Enhanced Voicemail with “Live Operator Option.”
     * NO HIDDEN FEES!



GET STARTED

MORE DETAILS




DON’T LET YOUR CALLS GO UNANSWERED!

A staggering 80% of customers hang up without leaving a message, resulting in
missed connections and lost potential customers. CallNET’s virtual receptionists
ensure that you’ll never miss out on a prospective client again, ensuring
seamless communication and maximizing your chances of securing new business.





GET STARTED







STOP WORRYING ABOUT MISSED CALLS AND START GROWING YOUR BUSINESS TODAY



Here at CallNET, we are dedicated to delivering unparalleled answering services
to help your business thrive. Our 24/7 support staff work tirelessly to provide
exceptional customer service that boosts your brand image and enhances client
satisfaction. By trusting us with your call management needs, you can devote
your full attention to expanding your company’s reach and increasing
profitability. At CallNET, we are committed to being the premier answering
service that allows you to grow your business with confidence.



GET STARTED




HOW IT WORKS

At CallNET, we work closely with each client to customize a service plan that
fits their unique needs and budget. Once enrolled, you’ll have 24/7 access to
our skilled team of live operators ready to manage your calls and messages. Our
operators will provide your clients with the dedicated attention they expect by:

 * Answering calls promptly and courteously
 * Taking down detailed messages when you are unavailable
 * Fielding frequently asked questions about your business
 * Scheduling appointments per your specifications
 * Redirecting calls seamlessly during business hours

With CallNET, you can trust our personable staff to engage with your customers
professionally at all times, day or night.




STEP 1. FORWARD YOUR NUMBER

Switching to CallNET’s answering service is easy and hassle-free. All you need
to do is forward your phone number to us and we handle everything from there. No
need to purchase extra equipment or install new software – you don’t even have
to change your current phone provider or plan. Our experienced team manages the
entire process start to finish. Simply redirect your calls to us and our skilled
agents will professionally manage all incoming calls, freeing you up to focus on
your business priorities.


STEP 2. WE TAKE YOUR CALLS

At CallNET, our 100% bilingual support staff deliver customized virtual
receptionist services tailored to your business needs. Our friendly agents
professionally answer your calls with a personalized greeting, take detailed
messages, and provide options for return contact – all based on the preferences
you provide. We enable customized call routing, ensuring every interaction is
managed accurately and efficiently. With CallNET’s live, virtual receptionists
answering your calls, you can rest assured clients will receive individualized
attention and exceptional service on every call.


STEP 3. RECEIVE YOUR MESSAGES

At the completion of each call, we provide a comprehensive summary detailing the
full conversation. This report outlines everything discussed on the call so you
have a complete record of all pertinent information related to the client,
project or task. We can deliver this recap via text, fax or secure message –
whichever method is most convenient for you. With CallNET’s detailed call
summaries, you’ll stay informed on all customer interactions even when you can’t
take the call yourself. Our complete documentation ensures you have all the
details needed to seamlessly pick up where the call left off.





FREQUENTLY ASKED QUESTIONS




WHAT DOES 24-HOUR PHONE ANSWERING MEAN?

Our 24/7 phone answering service ensures live human operators are available at
all times to answer your calls. Whether it’s a new lead or an existing client
reaching out, rest assured we’ll be there to respond promptly.




WHERE DO I START TO GET 24/7 CALL ANSWERING SERVICES?

 * Begin by enrolling in a plan
 * Respond to a few inquiries about your business
 * Schedule a 15-20 minute Consultation Call
 * Complete onboarding within 24 hours
 * Guarantee all calls are promptly answered and leads are captured”




WHAT ARE AFTER-HOURS CALLS?

After-hours calls happen outside of your business’s operating hours. Typically,
they occur after 5 p.m. when your office closes for the day, as well as on
weekends and public holidays when your office is normally closed. At AnswerHero,
we provide live call answering services 24/7 to ensure you’re covered at all
times.




HOW MUCH DO CALL ANSWERING SERVICES COST?

At CallNET, we offer adaptable pricing plans tailored to meet the unique needs
of businesses. Our pricing structures are determined by the monthly minute
requirements, ensuring you only pay for what you need. With every package, you
benefit from our 24/7/365 bilingual service. There are no hidden fees or
long-term contracts associated with our plans; each comes with a transparent
flat monthly rate. Additionally, if you surpass your allotted minutes, you’ll
enjoy a flat rate for any additional minutes required. Should your business
requirements change, upgrading to a higher plan is hassle-free. Conversely, if
your operations slow down, downgrading your plan is just as simple.




WHAT DO CALL ANSWERING PROFESSIONALS DO?

Our call answering specialists are trained to handle callers in alignment with
your business ethos. You provide us with the primary reasons for incoming calls,
and together, we craft scripts tailored to your specifications. While their
duties may vary according to your requirements, typical responsibilities
include:

 * Recording messages accurately
 * Routing calls to the appropriate personnel within your organization
 * Assisting with appointment scheduling




IS AN ANSWERING SERVICE WORTH IT?

Yes, an answering service is usually worth it for most businesses for several
key reasons:

 * Around the clock coverage – A good answering service provides 24/7 call
   coverage even when you or your staff are unavailable. This ensures no calls
   are ever missed.
 * Professional image – The operators at an answering service can represent your
   business with a polite and professional demeanor, creating a great first
   impression for clients.
 * Increased sales – An answering service ensures calls are always answered and
   routed appropriately. This can lead to higher customer satisfaction and more
   closed sales.
 * Reduced staffing costs – You avoid the cost of hiring additional staff just
   to answer phones all day. The answering service handles call volumes as they
   fluctuate.
 * Valuable call data – Many answering services provide detailed reports on each
   call, capturing vital customer information that you can use.
 * Flexibility – You only pay for the level of service needed. Scalable plans
   make answering services cost effective for many types of businesses.

While costs can vary based on features, an answering service tends to provide a
sizable return on investment in the form of higher customer satisfaction,
increased sales and expanded business reach. For most small businesses, the
benefits outweigh the costs.




WHO USES AN ANSWERING SERVICE?

Here are some of the most common types of businesses that use answering
services:

 * Healthcare – Doctors, dentists, veterinarians, clinics and other healthcare
   providers use answering services to handle appointment scheduling, intake
   questions, and patient calls outside of office hours.
 * Legal – Law firms, attorneys, and legal aid services utilize answering
   services to screen new client calls, schedule consultations, and handle
   overflow calls.
 * Contractors – Construction companies, electricians, plumbers, and other
   contractors have answering services manage scheduling, dispatch requests, and
   provide after-hours on-call coverage.
 * Real estate – Realtors, property managers, insurers, and title companies rely
   on answering services to qualify leads, set showings, handle tenant
   maintenance issues, and more.
 * Retail – Stores, restaurants, boutiques, and other retail establishments use
   answering services to handle customer questions, facilitate orders, provide
   business hours, directions and account support.
 * Nonprofits – Charities, clubs, churches and other nonprofits use answering
   services for event coordination, donation intake, volunteering management and
   general inquiries.
 * Small businesses – Startups, entrepreneurs, consultants, and other small
   businesses can benefit from cost-effective answering services to ensure no
   call goes unanswered.

The flexibility and affordability of answering services make them a smart
investment for businesses across nearly every industry.




WHAT IS THE DIFFERENCE BETWEEN A CALL CENTER AND AN ANSWERING SERVICE?

The main differences between a call center and an answering service are:

 * Scope – Call centers handle large call volumes and a wide range of inbound
   and outbound calls. Answering services focus specifically on inbound call
   coverage.
 * Capabilities – Call centers have extensive infrastructure to route calls,
   provide technical support, and conduct surveys or telemarketing. Answering
   services specialize in call answering, message taking, and appointment
   booking.
 * Staffing – Call centers maintain large in-house staff. Answering services
   contract with individual client companies.
 * Cost – Call centers have high fixed costs for labor, facilities, and
   technology. Answering services are a flexible, pay-as-you-go service.
 * Customization – Answering services are customized to each client’s
   preferences. Call centers follow standardized processes.
 * Data – Call centers gather customer data for the company. Answering services
   provide call data to the client.
 * Hours – Call centers operate 24/7. Answering services match client hours but
   offer after-hours options.

In summary, call centers are optimized for high volume, scalable
inbound/outbound calling at a higher cost point. Answering services offer
flexible, customized live answering for inbound calls at an affordable rate for
most small businesses.




READY TO GET YOUR CALLS ANSWERED?


GET STARTED

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SERVICES

Answering Services
24/7/365 Answering Service
Bilingual Answering Service
Virtual Answering Service

CONTACT US

1908 Eastwood Road
Wilmington, NC 28403
(910) 799-7007
1-800-395-2612
sales@callnetansweringservice.com

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