www.gladly.com
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35.185.35.166
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Submitted URL: https://www.gladly.com/
Effective URL: https://www.gladly.com/home2/
Submission: On September 22 via api from CA — Scanned from CA
Effective URL: https://www.gladly.com/home2/
Submission: On September 22 via api from CA — Scanned from CA
Form analysis
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<option value="Grenada">Grenada</option>
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<option value="Guinea-Bissau">Guinea-Bissau</option>
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<option value="Haiti">Haiti</option>
<option value="Honduras">Honduras</option>
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<option value="Ireland {Republic}">Ireland {Republic}</option>
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<option value="Liechtenstein">Liechtenstein</option>
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<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
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<option value="Mauritius">Mauritius</option>
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<option value="Nepal">Nepal</option>
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<option value="Palau">Palau</option>
<option value="Panama">Panama</option>
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<option value="Philippines">Philippines</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Qatar">Qatar</option>
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<option value="Russian Federation">Russian Federation</option>
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<option value="St Kitts & Nevis">St Kitts & Nevis</option>
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<option value="Saint Vincent & the Grenadines">Saint Vincent & the Grenadines</option>
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<div class="mktoAsterix">*</div>By completing this form, I agree to receive marketing and other communications from Gladly Software, Inc.
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<p><a href="https://www.gladly.com/privacy-policy/" rel="nofollow noopener" target="_blank">Privacy Policy</a> | <a href="https://www.gladly.com/terms-of-service/" rel="nofollow noopener" target="_blank">Terms of Use</a></p>
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Text Content
Cookie Settings Gladly.com uses cookies to improve your experience. For more information, please review our Privacy Policy. REJECT ACCEPT Customize Consent Preferences We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... Show more NecessaryAlways Active Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. * Cookie PHPSESSID * Duration session * Description This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. 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It does not collect or store personal information about visitors to the site. * Cookie BIGipServer* * Duration session * Description Marketo sets this cookie to collect information about the user's online activity and build a profile about their interests to provide advertisements relevant to the user. * Cookie rc::a * Duration never * Description This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. * Cookie rc::c * Duration session * Description This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. * Cookie _biz_pendingA * Duration 1 year * Description A Cloudflare cookie set to record users’ settings as well as for authentication and analytics. * Cookie _biz_flagsA * Duration 1 year * Description A Cloudflare cookie set to record users’ settings as well as for authentication and analytics. * Cookie AWSALBCORS * Duration 7 days * Description Amazon Web Services set this cookie for load balancing. Functional Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. * Cookie li_gc * Duration 6 months * Description Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. * Cookie lidc * Duration 1 day * Description LinkedIn sets the lidc cookie to facilitate data center selection. Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. * Cookie _ga_* * Duration 1 year 1 month 4 days * Description Google Analytics sets this cookie to store and count page views. * Cookie _ga * Duration 1 year 1 month 4 days * Description Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. * Cookie _gd_visitor * Duration 1 year 1 month 4 days * Description This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads. * Cookie _gd_session * Duration 4 hours * Description This cookie is used for collecting information on users visit to the website. 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Gladly lets you deliver great experiences without spending a fortune Learn more Gladly Schedule a Live Tour Toggle Menu * Why Gladly How we help Why Gladly Drive Revenue Enhance Efficiency Decrease Costs What makes us unique Customer at the center Best of AI and people Customer service AI All in a lifelong conversation Compare Gladly Zendesk Salesforce Genesys Gorgias Kustomer Freshdesk * Product THE ONLY ALL-IN-ONE CUSTOMER SERVICE PLATFORM Product Overview See How Gladly Works Request a Demo Products Product Overview Customers at the Center People Match® Payments Personalized Self-service IVR Support Hero Experience Customer Profile Conversation Timeline Answers Task Management All Channels Built-in Voice Email SMS Live Chat Social Media Insights Liveboards Insight Builder * Integrations A-Z Directory Custom Integrations Featured Integrations Shopify Medallia Agent Connect Klaviyo Most Popular Agyle Time Big Commerce Magento * Customers Featured Customers Deckers Tory Burch Breeze Ulta All Customer Success Stories Radically Personal Podcast Episodes * Resources Learn Blog Podcast Library Webinars Grow Learning Community Help Docs Mentorship Connect Events Gladly Connect Live Request A Demo Gladly * Why Gladly TRANSFORM YOUR CUSTOMER SERVICE WITH GLADLY How we help Why Gladly Drive Revenue Enhance Efficiency Decrease Costs Compare Gladly Zendesk Salesforce Genesys Gorgias Kustomer Freshdesk What makes us unique Customer at the center Best of AI and people Customer service AI All in a lifelong conversation Writing the Modern Customer Service Platform RFP Find the best platform for you, your business, and your customers. Download Now → * Product THE ONLY ALL-IN-ONE CUSTOMER SERVICE PLATFORM PRODUCT OVERVIEW See How Gladly Works Request a Demo Products Product Overview All Channels Built-in Voice Email SMS Live Chat Social Media Customers at the Center People Match® Payments Support Hero Experience Powered by AI Customer Profile Conversation Timeline Answers Task Management Personalized Self-service Powered by AI IVR Insights Liveboards Insight Builder * Integrations A-Z Directory Custom Integrations Featured Integrations Shopify Medallia Agent Connect Klaviyo Most Popular Agyle Time Big Commerce Magento * Customers TRUSTED BY THE WORLD’S MOST LOVED BRANDS Featured Customers Deckers Tory Burch Breeze Ulta All Customer Success Stories Radically Personal Podcast Episodes Radically Personal and BARK Unleashing AI to Scale Customer Service Happiness Listen Now → * Resources STAY UP-TO-DATE WITH THE LATEST FROM GLADLY Learn Blog Podcast Library Webinars Customer Experience Connect Events Gladly Connect Live Grow Learning Community Help Docs Mentorship CX Hero Resources AI Readiness Kit Discover the essentials needed to shape your CX strategy with AI Read more → * * Schedule a Live Tour DELIVER STELLAR CUSTOMER SERVICE WITHOUT COMPROMISE Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs. GET A DEMO See How Gladly Works YOUR CUSTOMERS WANT CONNECTION, NOT CASE NUMBERS Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it. See Customer Stories WORLD-CLASS BRANDS ARE CHOOSING GLADLY 87% RESOLUTION RATE With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons. JIM GALLAGHER VP Customer Care, Nordstrom "We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly." 88% RESOLUTION RATE Bombas used Gladly’s AI and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order contact reasons — all while maintaining a 99% CSAT. CURTIS KOPF Chief Experience Officer, REI "We aim to be a member-obsessed organization. That’s why we appreciate partners like Gladly, who prioritize our members and seamlessly integrate technology, efficiency, and productivity." KATE SHOWALTER Vice President, Customer Care, Crate & Barrel "With Gladly, our agents are helping customers across channels from a single view that makes their work easier." ELISE HAUSMAN Senior Customer Happiness Associate, Bombas "Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer." BRYAN RITER Director of Customer Care, Deckers "Gladly has been a game changer, not just for our customers but our agents too." DELIVER EXCEPTIONAL EXPERIENCES, EVERY TIME Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service. CUSTOMER AT THE CENTER Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs. Make service personal CUSTOMER SERVICE AI AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams. Unlock greater efficiency BEST OF AI AND PEOPLE With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue. Empower customers and agents ALL IN A SINGLE LIFELONG CONVERSATION From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear. Simplify your service IMPROVE EFFICIENCY, CUT COSTS, AND DRIVE GROWTH WITH GLADLY SIMPLIFY AND SAVE Streamline your tech and cut redundant tasks to save time and money 45% COST SAVINGS Learn more ENHANCE EFFICIENCY Boost agent efficiency and retention with faster ramp-up and higher productivity 50% IMPROVEMENT Learn more BOOST REVENUE Deliver personal service that turns customer loyalty into revenue growth 5% OF TOTAL REVENUE FROM CX Learn more UNLOCK LOYALTY WITH RADICALLY PERSONAL CUSTOMER SERVICE Request a custom 30-minute demo of Gladly to learn how to transform your support experience today. 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