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FRESHLY INFORMATION CENTRE



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 * ℹ️Staffing Information
   * 👮Staff Code of Conduct
   * 🍰Cafe Recipes
   * 🔨Moderator Appropriate Actions
 * 📞Discord Information
   * 🚨Server Rules
   * 🔓Appeals
   * 🛂Reports
   * 🎁Booster Perks
 * 🤹Discord Invite
 * 🎮Roblox Group Invite

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👮STAFF CODE OF CONDUCT

This document briefs on how members of staff, part of the Freshly team should
conduct themselves when representing Freshly Shopping.

FRESHLY SHOPPING | DEPARTMENT OF STAFFING

Latest Reviewed: September 2023

Next Full Review: September 2024

Wrongful copies (including recreates or remakes) of this document may result in
a permanent blacklist from our group.

This document is available for public distribution to all members of the Freshly
Shopping community, including customers, but only implemented towards members of
staff.

DISCIPLINARY GUIDELINES

If a member of the community submits a complaint regarding a member of the staff
team violating the staff conduct, the Staffing Manager along with the Internal
Affairs Department will be conducting an in-depth investigation to confirm the
validation of that complaint.

This investigation can involve gathering evidence, interviewing witnesses,
collecting statements from involved parties, and building an understanding of
the situation and the decision made by them.

During the period of this investigation, the offender will be placed under
investigation until it has been appropriately investigated. During this period,
they will not be allowed to partake in any Freshly Shopping-related duties.
After this investigation, it will be up to the Staffing Manager and the Internal
Affairs department to decide the most appropriate level of punishment for that
individual.

DISCIPLINARY APPEALS

If you believe that you have experienced an unjustified demotion, suspension, or
termination from Freshly Shopping, you have the option to initiate an appeal
process, provided you hold a Senior Management position. In case you hold a rank
below Senior Management and believe you have been subjected to an unwarranted
demotion, suspension, or termination without reasonable cause by a Senior
Management member, you are encouraged to submit a Discord Report ticket using
our support system.

PUNISHMENTS AND CRITERIA LEVELS:

    

 1. Informal Warning - Issued in minor violations so that the offender can be
    made aware of their misconduct and need to correct their behaviour. Members
    of staff will be made aware of an informal warning and this will not be
    stored in an official record.

    
    

 2. Formal Warning - Issued in more serious violations that require the staffing
    department to keep a record of this offence through a notice slip or case
    file. The record is usually kept on our staffing platform, Hyra. The
    offender will receive a disciplinary action notice slip as well as the
    investigator will make a case file for that individual’s actions.

    
    

 3. Suspension - Suspensions will be issued for serious violations where the
    investigator believes that the offender should not partake in any Freshly
    Shopping related duties and think about the seriousness of their actions. A
    suspension may range from 1 day to a month, this discretion will be based on
    the investigator. When receiving a suspension, you will lose access to staff
    chats and roles as well as a disciplinary action notice slip and a case file
    to store all relevant evidence and slip.

    
    

 4. Demotion - Demotions will be used when the investigator believes that the
    member is unable to uphold competency in their current duties and should be
    dropped down to a lower rank which is more suitable for their level of
    performance.

    
    

 5. Termination of Employment - This will be the most serious action for serious
    violations. This action will most likely be applied when the investigator
    believes that the offender is unlikely to change their behaviour or that
    their actions have a negative reflection on the reputation of the group. The
    investigator will issue the offender with a disciplinary action slip, a case
    file and a demotion to the Customer. If a member has been terminated, they
    cannot re-apply to any department for a minimum term of 4 weeks.

    

If an offender repeats their offences and continues to disobey the set rules
prescribed to them, termination will be highly likely as this will show they
don’t want to change their behaviour but bring the group's reputation down.

All disciplinary actions and investigations will be concluded if the incident is
believed to be related to Freshly Shopping and not any other groups.

Investigations will only be conducted by the Internal Affairs Department and our
Staffing Manager but the outcome of that investigation will liaise with the
offender’s department leader.

Due to the confidentiality agreement, management teams will not be sharing the
outcome of an investigation with anyone other than themselves, unless we find it
necessary to share specific details. Certain members of the management team
relating to that investigation and the offender itself. Meaning that if you file
a complaint we will be investigating it but you will not be receiving the
outcome of that investigation from us.

All complaints can be filed through our Support Tickets on our Discord server.

PROFESSIONALISM EXPECTATIONS

Professionalism is described as ‘the conduct, aims, or qualities that
characterise or mark a profession or a professional person’.

Here at Freshly Shopping, we expect a high level of professionalism from all
members of our staff team as we would like to give a positive first impression
to all our customers with amazing service.

SHIFT PROFESSIONALISM EXPECTATIONS:

     

 1.  During shifts, staff members are expected to listen to and obey any
     instructions given by a member of the management team (Team Leader+) at all
     times.

     
     

 2.  The usage of good standard English grammar is required at all times.

     
     

 3.  Staff members are expected to act maturely at all times. Staff are not
     required to use grammar, but it is strongly recommended that they do, in
     order to gain a promotion.

     
     

 4.  The correct professional attire found in the Uniform Regulations policy of
     this document is required to be followed at all times.

     
     

 5.  Keeping roleplay as realistic as possible for a retail shopping
     environment.

     
     

 6.  No types of abuse involving a member’s tools, admins, power or verbal.

     
     

 7.  Providing good service with Competence, Knowledge, Conscientiousness,
     Integrity, Respect, Emotional Intelligence, Appropriateness, and
     Confidence.

     
     

 8.  Confident in asking for help from colleagues or senior staff members when
     unsure of what to do or have any questions.

     
     

 9.  Treating everyone with equality, respect, good communication & listening
     skills as well as exceptional customer service.

     
     

 10. Abiding by all rules within Roblox Terms of Service.

     

DISCORD PROFESSIONALISM EXPECTATIONS:

    

 1. Staff members are still expected to listen to and obey any instructions
    given by a member of the management team (Team Leader+) at all times.

    
    

 2. Management members are expected to not abuse their powers at any given time.

    

ALL COMMUNICATIONS SENT WITHIN THE SPOTLIGHT OF THE PUBLIC WHEN REPRESENTING
FRESHLY SHOPPING:

    

 1. Does not require grammar but is advised when dealing with a professional
    situation.

    
    

 2. Defaming negative talk of other retail groups is strictly frowned upon.

    
    

 3. Not publicly arguing with customers or other members of staff, but if a
    situation escalates, involve a member of the senior management team in it
    immediately.

    
    

 4. Following all server rules and the Discord Terms of Service.

    

ALL COMMUNICATIONS SENT WITHIN STAFF-ONLY COMMUNICATIONS CHANNELS:

    

 1. Should not ‘leak’ the chats to a member out of the communication channel
    bubbles.

    
    

 2. Be arguing with other members of staff in those chat rooms but take the
    matter privately and involve management if need be.

    
    

 3. Not be calling out other members of staff making them feel harassed, bullied
    or threatened at any time.

    
    

 4. Following all server rules and Discord Terms of Service.

    

OTHER PROFESSIONALISM EXPECTATIONS:

During group-affiliated events such as partnership meetings, events, or any
other matter where representing Freshly Shopping. All professionalism standards
listed above should still be followed where appropriate. Any questions can be
clarified with the active staffing manager.

HEALTH & SAFETY EXPECTATIONS

    

 1. Members of staff carry out a duty of care to ensure the safety of customers
    is being met while shopping within our buildings.

    
    

 2. Staff members must look out for any hazards that can harm themselves, their
    colleagues or a customer which then should be immediately reported to the
    appropriate person (security, store manager, staffing manager, etc) using
    their discretion of judgment.

    
    

 3. Store Managers are expected to ensure that all appropriate tests and
    administrative work relating to health and safety are up-to-date before
    their deadline. Anything out of the ordinary must be immediately reported to
    executive management.

    
    

 4. Members of staff must act as per training in safety protocols during the
    rare event of a safety procedure being activated.

    

DOCUMENT CREATION AND USAGE

Any document produced for the use of Freshly Shopping, including all documents
branded with our logo or associated designs, including but not limited to forms,
Word documents, and presentations, must receive direct approval from executive
management prior to their use or distribution. Any wrongful copies of any
documents with our branding should be reported to the Executive Management team
as soon as you find them. Wrongful copies include direct copied, paraphrased
copies and printed copies of any documents with our branding on it. Until such
approval has been formally granted, these materials must not be shared with
anyone nor utilised for any purpose. This policy ensures that all our
communications maintain a consistent level of quality and adhere to our brand
standards. Creating these documents without prior approval may lead to
disciplinary action, as it could potentially compromise our operational security
and brand integrity.

CONFIDENTIALITY AND BRANDING POLICY

Documents that use the Freshly Shopping branding and are intended for the use of
management must be kept within a 'confidentiality bubble'. This means such
documents should not be shared with individuals outside of the designated
management team unless explicit permission has been granted by executive
management. This approach ensures that our internal communications, strategies,
and management practices remain confidential and are not exposed to external
parties without proper authorisation. Sharing these documents without prior
approval may lead to disciplinary action, as it could potentially compromise our
operational security and brand integrity.

FIRE PROCEDURES

All staff are expected to follow the following standard fire safety procedures.

If you discover, smell, see or suspect a fire, operate the fire alarm using the
nearest available call point. Leave the room, shut the door behind you, and
evacuate using the nearest fire exit. Proceed to the fire assembly point
outside, in the trolley area car park. Do not stop to collect any personal
belongings and do not re-enter the building until you have been informed by the
fire services that you may re-enter the building.

Customers, trainees, store colleagues and store security are to evacuate the
store immediately. Store colleagues and store security may assist customers and
trainees outside of the store.

All Management excluding senior and executive management is to follow the same
regulations as security unless told otherwise.

Once all customers have evacuated, the shift host should go with another member
of senior or executive management and go to the locked office next to the
development office and staff uniform room and equip a fire marshall vest. Next,
both fire marshalls should check the location of the fire alarm activation, as
shown on the panel. If the fire is found, the host and helper should give
themselves a fire extinguisher tool and use it, pointing the water towards the
fire. This will take the fire out without using admin BTOOLS.

The shift host is to do a check of the store with another member of senior or
executive management, they can confirm the store is clear and the fire alarm
incident has been dealt with.

Fire alarm roleplays can only be approved by executive management.

UNIFORM REGULATIONS

All staff members are expected to present themselves in professional attire with
their correct ranked uniform & lanyard. From V3, this is automatically given to
staff while on shift.

Staff members are strictly prohibited from wearing unrealistic workplace items
such as the following:

   

 * Unrealistic accessories (other than face covering) such as costumes and/or
   facial features that breach the realism attire of your character.

   

If unsure if your attire is realistic or not, contact a member of the management
team (Team Leader+) to receive approval of your attire.

Please note:

   

 * If a member of the management team (Team Leader+) requests you to change your
   attire, you should act upon that with no restraining or questioning.

   
   

 * Members of Management with the exception of Executive Management should wear
   the Management uniform and Lanyard with the Vocovo. From V3, this is
   automatically given to staff while on shift.

   

ACTIVITY

    

 1. Members of staff have no dedicated quota to complete.

    
    

 2. Members of the Management Team (Team Leaders) will be expected to do a
    combination of 4 shifts and training per week.

    
    

 3. Members of Senior Management must complete 80 in-game minutes as their quota
    and complete departmental activity separate from in-game activity.

    
    

 4. If a member of management cannot work during a specific time period then
    they must fill out the LOA request via our staffing platform, Hyra. This
    will be accepted by the Staffing Manager or anyone above that position.
    Members of staff are not required to fill this out.

    

STAFFING WEBSITE

In order to track your activity, warnings, and time off, we use a service called
Hyra. In order to continue your contract here at Freshly Shopping, you should
sign up for Hyra and join the workspace. This will allow you to track the
features mentioned above. To sign up, simply head to https://app.hyra.io/, sign
in with your Roblox in order to link it to your account, and you’re done. You
should be added to the workspace. If you require any support, please open a
ticket or contact Sebi, the Executive Assistant.

TRANSFERS & RESIGNATIONS

If wishing to transfer from one department to another, you must speak with the
Staffing Manager who will then decide to either approve or disapprove the
transfer.

There is no waiting period if you choose to resign. You will be ranked
immediately.

All resignation notices should be spoken through with the Staffing Manager, when
wanting to resign you must:

    

 1. Provide notice of your resignation.

    
    

 2. If you wish to revoke your notice, you must then re-communicate with the
    Staffing Manager if you are Junior Management or below. If you are Senior
    Management or higher, you must contact Executive Management. You have 24
    hours after your resignation to do this.

    
    

 3. Understand that you will not be allowed to reapply to any management
    departments of Freshly Shopping for 2 weeks from your resignation date.

    

CONFIDENTIALITY AGREEMENT

All members of staff who have worked at Freshly Shopping currently or previously
are required to agree not to disclose any confidential information out of that
confidentiality bubble.

Examples of confidential information are:

    

 1. All relevant documents that are created for the use of Freshly Shopping.

    
    

 2. Chat messages of a certain channel with a member who is not able to see that
    channel.

    
    

 3. Staff-related codes such as check-out codes, safety alarms, fire alarms etc.

    
    

 4. Sharing information regarding someone to an individual that information is
    not relevant to them and not involving them.

    
    

 5. Confidentiality Bubbles refers to that within the given communication
    setting information can be shared through those people but they must then
    not share it with anybody external to the bubble. For example, information
    within the management chat can be shared with the people there, but a member
    from the management chat cannot go and share that information with a
    security officer.

    
    

 6. After your unemployment, if you had gained any information through your
    employment that can be classified as confidential still should be treated as
    confidential even after your employment has ended, failure to follow this
    will result in a blacklist from the community.

    

COMPETITOR ESTABLISHMENTS

When becoming management here at Freshly Shopping, we have a policy put in place
regarding working at competitor establishments. You are only permitted to be a
member of management in another Ro-Store. You are not permitted to be a member
of management at any other competitor establishment under any circumstances if
you're already a member of management in one of our competitor establishments.
This is to help improve the activity of our management and staff. Subject to
change. This only involves management.

CONCLUSION

All members of staff are expected to follow all rules and procedures outlined in
this document to ensure that they are conducting themselves in a professional
manner for the workplace. If you see any violations or breaches of this set-out
code of conduct, we strongly encourage you to write a complaint report through
the Discord Ticketing system that allows you to report a member of staff. If
even unsure if the individual does not meet the offence criteria, we still
suggest you write a complaint and then the investigator will conduct an
investigation to ensure its validity.

We aim to ensure that everyone at Freshly Shopping is welcomed, safe, and
treated professionally at all times.

This document may be modified at any time with no prior warning.

NextCafe Recipes

Last updated 1 day ago

On this page
 * Freshly Shopping | Department of Staffing
 * Disciplinary Guidelines
 * Disciplinary Appeals
 * Punishments and Criteria Levels:
 * Professionalism Expectations
 * Shift Professionalism Expectations:
 * Discord Professionalism Expectations:
 * All communications sent within the spotlight of the public when representing
   Freshly Shopping:
 * All communications sent within staff-only communications channels:
 * Other Professionalism Expectations:
 * Health & Safety Expectations
 * Document Creation and Usage
 * Confidentiality and Branding Policy
 * Fire Procedures
 * Uniform Regulations
 * Activity
 * Staffing Website
 * Transfers & Resignations
 * Confidentiality Agreement
 * Competitor Establishments
 * Conclusion

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