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Effective URL: https://providers.dffh.vic.gov.au/
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Skip to main content
 * ×
 * Home
 * Browse our websites
    * Services(link is external)
    * HousingVic(link is external)
    * Seniors Online(link is external)
    * Funded Agency Channel(link is external)

 * Housing
    * Homelessness
    * Rooming houses
    * Social housing
    * Supported residential services

 * Disability
    * NDIS
    * Practice guidelines - NDIS and mainstream services
    * Self-directed support
    * Inaccessible
    * Accommodation
    * Aids & equipment
    * Protecting rights
    * Specialist disability support
    * Service quality & improvement
    * Registration requirements
    * Carers Recognition Act 2012
    * Changing Places
    * Universal Design

 * Children, youth & families
    * Family and parenting support
    * Out-of-home care
    * Leaving care
    * Child protection
    * Family violence
    * Sexual assault
    * Youth programs
    * Refugee minor program
    * Child and family services new funding model
    * Mandatory reporting
    * Register of community services
    * Working with the NDIS

 * For funded agencies
    * Funded agency channel
    * Managing complaints
    * Reporting incidents
    * eBusiness Portal
    * Activity search
    * Human Services Standards
    * Information sharing
    * Creating child safe organisations
    * Client relationship management
    * Safety screening policy
    * How we work with funded organisations
    * Aboriginal and Torres Strait Islander cultural safety

 * Business & community
    * 2021 June Storm and Flood Targeted Recovery Funding Initiative
    * Service partnerships and coordination
    * Community involvement
    * Fire risk management
    * Not-for-profit organisations
    * Community Food Relief
    * Tenders and procurement policies

 * Workforce
    * Fraud and corruption
    * Practice resources
    * Workforce training
    * Emergency management

 * Browse our websites
   
   BACK
   
   Services
   Information about community support services that help improve the lives of
   vulnerable Victorians such as children and those living with a disability.
   (link is external)
   HousingVic
   A website that makes it easier to find the right information about housing
   and housing assistance in Victoria.
   (link is external)
   Seniors Online
   A website and online community filled with useful information for older
   people in Victoria.
   (link is external)
   Funded Agency Channel
   Supports the partnerships between the Department of Health & Human Services,
   Department of Education and Training and the organisations they fund.
   (link is external)

 * 
 * Service Providers
 * 
 * DFFH.vic(link is external)
 * 


Menu
Search



MAIN NAVIGATION

 * 
 * Housing
    * Homelessness
      
      Information for organisations that are funded by the department to provide
      homelessness support services.
   
    * Rooming houses
      
      In Victoria, rooming house regulations have been made that include a suite
      of 11 standards for rooming houses.
   
    * Social housing
      
      Social housing is owned and run by the government, housing agencies or
      not-for-profit organisations.
   
    * Supported residential services
      
      Supported residential services provide accommodation and support for
      people who need help with everyday activities.

 * Disability
    * NDIS
      
      The National Disability Insurance Scheme (NDIS) will significantly change
      the way disability services are provided in Victoria.
   
    * Practice guidelines - NDIS and mainstream services
      
      DHHS has developed guidelines for frontline staff to support them in
      building their practice skills when working across NDIS and mainstream
      services.
   
    * Self-directed support
      
      This support gives individuals and their families a greater voice -
      recognising that they know what will best meet their support needs.
   
    * Accommodation
      
      We fund community service organisations to provide supported accommodation
      options for people with a disability.
   
    * Aids & equipment
      
      People with a permanent, or long term disability can access subsidised
      aids, equipment, home, and vehicle modifications.
   
    * Protecting rights
      
      Disability service providers in Victoria are required to act compatibly
      with human rights, taking them into consideration whenever they make a
      decision.
   
    * Specialist disability support
      
      Specialist support is available to help with matters involving multiple
      and complex needs or the criminal justice system.
   
    * Service quality & improvement
      
      Ensuring supports best meet the needs of people, we work to strengthen and
      improve service quality across disability service providers.
   
    * Registration requirements
      
      Disability service providers that hold a service agreement with us, under
      the Disability Act 2006, are required to be registered.
   
    * Carers Recognition Act 2012
      
      
   
    * Changing Places
      
      Support Victorians with high support needs to participate in their local
      community and access recreational and tourist attractions, parks,
      community spaces, entertainment and sporting venues.
   
    * Universal Design
      
      Universal design ensures that products, buildings, environments, programs,
      services and experiences are accessible to as many people as possible

 * Children, youth & families
    * Family and parenting support
      
      There is a range of family and parenting support programs for children
      from 0 to 17 years, and their families.
   
    * Out-of-home care
      
      When children and young people cannot live with their families we provide
      out-of-home care, which includes adoption, permanent care and foster care.
   
    * Leaving care
      
      Leaving Care has a range of services and supports to assist young people,
      to transition from out-of-home care to independent living and adulthood.
   
    * Child protection
      
      Victoria has a child protection system designed to place the best
      interests of children at the center of all decision-making.
   
    * Family violence
      
      The department provides both support services and violence prevention
      programs for people who have experienced family violence.
   
    * Sexual assault
      
      We provide services for children, young people and adults who have
      experienced sexual assault, these include crisis care response and a phone
      crisis service.
   
    * Youth programs
      
      Youth programs support young people, aged 12 to 18, and their families to
      live at home or independently.
   
    * Refugee minor program
      
      This program provides support for unaccompanied refugee children,
      assisting them and their relatives, or carers to develop settlement
      skills.
   
    * Child and family services new funding model
      
      These changes are part of broader reforms to redesign child and family
      services.
   
    * Mandatory reporting
      
      After 1 March 2019, new reporter groups will be mandated to report a
      reasonable belief of child physical or sexual abuse.
   
    * Register of community services
      
      Service providers that hold a service agreement with us, under the
      Children, Youth and Families Act 2005, are required to be registered.
   
    * Working with the NDIS
      
      The department has developed resources to assist Child FIRST, Integrated
      Family Services, Child Protection and Out-of-Home Care providers.

 * For funded agencies
    * Funded agency channel
      
      An inter-departmental website that objectively balances the needs of all
      parties.
   
    * Managing complaints
      
      How to manage feedback, including compliments and complaints, including a
      range of helpful tools.
   
    * Reporting incidents
      
      How to report client incidents, privacy incidents and reportable conduct.
   
    * eBusiness Portal
      
      Computer-based applications that are available for use over the Internet
      by management, staff and volunteers of funded agencies.
   
    * Activity search
      
      The tool for searching specific activity descriptions within the
      Department of Families, Fairness and Housing and Department of Health for
      funded activities in the service agreement.
   
    * Human Services Standards
      
      Ensuring that people experience the same quality of service no matter
      which service provider they access.
   
    * Information sharing
      
      Sharing information to better support Victorian children and families.
   
    * Creating child safe organisations
      
      Strengthening organisations’ approaches to preventing and responding to
      child abuse.
   
    * Client relationship management
      
      How to achieve effective client relationship management, including a range
      of helpful resources.
   
    * Safety screening policy
      
      Safety screening is a requirement for funded and/or registered
      organisations who provide services in the Victorian health and community
      services sector.
   
    * How we work with funded organisations
      
      Working with funded organisations to sustain, strengthen and build working
      relationships, enables them to provide quality services.
   
    * Aboriginal and Torres Strait Islander cultural safety
      
      

 * Business & community
    * 2021 June Storm and Flood Targeted Recovery Funding Initiative
      
      
   
    * Service partnerships and coordination
      
      Partnership and collaboration principles guide the working relationship
      between the department and the community services sector.
   
    * Community involvement
      
      We encourage people to become involved in their communities through
      supporting initiatives such as the Men's Sheds program and Neighbourhood
      Houses.
   
    * Fire risk management
      
      Our Fire Risk Management Unit focuses on providing safe and secure
      buildings for all department-owned and operated facilities in Victoria.
   
    * Not-for-profit organisations
      
      Publications and resources which support the Victorian not-for-profit
      community sector to strengthen capacity, governance and sustainability.
   
    * Community Food Relief
      
      Information for community organisations providing food relief services in
      Victoria.
   
    * Tenders and procurement policies
      
      What the general principles around submitting tenders and proposals to the
      department are and how we manage these.

 * Workforce
    * Fraud and corruption
      
      The department is committed to the integrity of the organisation and to a
      comprehensive and systematic approach to managing fraud and corruption
      risks.
   
    * Practice resources
      
      Resources and advice on practice matters in relation to child protection
      and disability services.
   
    * Workforce training
      
      As part of the workforce strategy, we aim to improve the qualifications,
      skills and career paths of workers in the community-managed industry.
   
    * Emergency management
      
      Responsibilities and considerations in preparing for, responding to and
      recovering from all types of emergencies.





SERVICE PROVIDERS

The combined effort of our department and our partners working together drives
positive long-term change for individuals and families, spanning issues such as
housing, family vulnerability and disability.
Housing
For housing service providers involved in providing homelessness and crisis
support, affordable rental and training opportunities.

Disability
For disability service providers - helping to improve the wellbeing and quality
of life of people with disabilities.

Children, youth & families
For children, youth and families service providers involved in providing youth
justice and youth services as well as child safety and family services.

For funded agencies
Resources for our funded agencies including access to the Funded Agency Channel
(FAC), information on our procurement processes and our human services
standards.

Business & community
Providing information for businesses, not-for-profit organisations and our
private sector partners including supporting the community and codes of
practice.

Workforce
Workforce training and practice advice - including instructions on emergency
preparedness, fraud and corruption - for service providers working with the
department




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RELATED SITES

 * eBusiness Portal(link is external)
 * Commission for children and young people(link is external)
 * Disability services commissioner(link is external)


CONTACT

Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 475 170
Make a complaint(link is external)
Leave feedback online



 

   

We acknowledge the Traditional Owners of Country throughout Victoria and pay
respects to their Elders past and present. We acknowledge that Aboriginal
self-determination is a human right and recognise the hard work of many
generations of Aboriginal people.  

We are committed to safe and inclusive workplaces, policies, and services for
people from LGBTIQ+ communities and their families.

 
 
 
 
Deaf, hearing or speech impaired?
Contact the National Relay Service: 
Phone 1300 555 727 or visit www.relayservice.com.au(link is external)

Department of Families, Fairness and Housing, State Government of Victoria,
Australia © 2021