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Lifestyle


COUPLE MISSES FLIGHT DEPARTURE TIME AFTER WAITING 4 HOURS TO GET THROUGH AIRPORT
SECURITY CHAOS

By SWNS

Published May 6, 2024
Updated May 6, 2024, 1:40 p.m. ET

A woman has described chaotic scenes at a UK airport — which saw her waiting
more than four hours to get through security. 

Lucy Kenneally, 23, was flying back home to Newcastle, Northern Ireland, with
her boyfriend Matthew, 24, after spending the weekend at Silverstone.

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The pair arrived at Birmingham Airport at 6.10am — two hours ahead of their
8.40am flight to Belfast International.

3
Airline passengers had to wait over four hours to get through security. Lucy
Kenneally / SWNS
3
Birmingham airport said the wait was 0-15 minutes online. SWNS

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Lucy claims the airport app said it would take ‘0-15 minutes’ to get through
security but when she arrived there was “hundreds if not thousands of people” in
line.

Lucy and Matthew waited in line to get through security for more than four hours
and were still in the queue when the plane was due to take off at 8.40am.

They eventually managed to get through and say their flight was held for a few
hours due to the chaos.

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Once they got through security, the couple sprinted to the gate and luckily made
it onboard before their flight took off at 10am.

Lucy, a student nurse, from Newcastle, North Ireland, said: “I would say there
was hundreds if not thousands of people — it was mad.

“Children were crying, a lot of people were feeling claustrophobic.

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3
Lucy Kenneally almost missed her fight because of the wait. Lucy Kenneally /
SWNS

“There was a lot of elderly people there too — it was mental.

“The flight didn’t end up setting off until around 10am.”

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 A Birmingham Airport spokesperson said: “We saw a usual busy morning on Monday
29th of April at Birmingham Airport with customers queuing downstairs, which is
the new normal, as the upstairs queuing area has been taken out of service as we
construct our new security area.

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“In addition there was a technical issue with our security lanes, which
compounded the peak departure schedule and hindered our operation. 

“We sincerely apologize to our customers for the level of service that they
received, this is not what we aim to deliver here at Birmingham Airport.”


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