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Rondah AI | Trust Center
 * Resources
 * Subprocessors
 * Monitoring
 * Compliance


Rondah AI Compliance
Ensuring HIPAA Compliance and Data Security
See Compliance


RESOURCES


PRIVACY POLICY



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SUBPROCESSORS


GOOGLE CLOUD

Cloud infrastructure, security, and data storage.


KOLLA

Industry leading practice management system integration software


MONITORING

Continuously monitored by Secureframe


CHANGE MANAGEMENT

 * Configuration and Asset Management Policy
 * Change Management Policy


AVAILABILITY

 * Business Continuity and Disaster Recovery Policy
 * Testing the Business Continuity and Disaster Recovery Plan
 * Backup Restoration Testing


ORGANIZATIONAL MANAGEMENT

 * Information Security Policy
 * Background Checks
 * Information Security Program Review

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CONFIDENTIALITY

 * Data Classification Policy
 * Disposal of Customer Data
 * Data Retention and Disposal Policy


VULNERABILITY MANAGEMENT

 * Vulnerability and Patch Management Policy


INCIDENT RESPONSE

 * Lessons Learned
 * Incident Response Plan


RISK ASSESSMENT

 * Risk Assessment and Treatment Policy
 * Vendor Due Diligence Review
 * Risk Register


NETWORK SECURITY

 * Network Security Policy


ACCESS SECURITY

 * Encryption and Key Management Policy
 * Unique Access IDs
 * Access Control and Termination Policy


PHYSICAL SECURITY

 * Physical Security Policy


COMMUNICATIONS


COMPLIANCE


HIPAA

Our HIPAA compliance continually monitored and validated by Secureframe. These
assessments ensure that we meet HIPAA guidelines.


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MONITORING




CHANGE MANAGEMENT

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new
sensitive systems
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and
approving of system, network, security, and infrastructure changes.


AVAILABILITY

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for
restoring the service or supporting infrastructure after suffering a disaster or
disruption.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via
tabletop exercises or equivalents. When necessary, Management makes changes to
the Business Continuity and Disaster Recovery Plan based on the test results.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to
validate the integrity of backups.


ORGANIZATIONAL MANAGEMENT

Information Security Policy
An Information Security Policy establishes the security requirements for
maintaining the security, confidentiality, integrity, and availability of
applications, systems, infrastructure, and data.
Background Checks
Background checks or their equivalent are performed before or promptly after a
new hires start date, as permitted by local laws.
Information Security Program Review
Management is responsible for the design, implementation, and management of the
organization’s security policies and procedures. The policies and procedures are
reviewed by management at least annually.
Security Awareness Training
Internal personnel complete annual training programs for information security to
help them understand their obligations and responsibilities related to security.


CONFIDENTIALITY

Data Classification Policy
A Data Classification Policy details the security and handling protocols for
sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from
databases and other file stores is removed in accordance with agreed-upon
customer requirements.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be
retained and disposed of based on compliance requirements and contractual
obligations.


VULNERABILITY MANAGEMENT

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to
efficiently respond to identified vulnerabilities.


INCIDENT RESPONSE

Lessons Learned
After any identified security incident has been resolved, management provides a
"Lessons Learned" document to the team in order to continually improve security
and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing,
communicating, assigning and tracking confirmed incidents through to resolution.


RISK ASSESSMENT

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk
assessments to account for threats, vulnerabilities, likelihood, and impact with
respect to assets, team members, customers, vendors, suppliers, and partners.
Risk tolerance and strategies are also defined in the policy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an
annual basis.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for
identified risks, and the development or modification of controls consistent
with the risk mitigation strategy.


NETWORK SECURITY

Network Security Policy
A Network Security Policy identifies the requirements for protecting information
and systems within and across networks.


ACCESS SECURITY

Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and
decryption of app secrets, and governs the use of cryptographic controls.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and
information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to
applicable systems, data, and networks.


PHYSICAL SECURITY

Physical Security Policy
A Physical Security Policy that details physical security requirements for the
company facilities is in place.