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Submission: On January 12 via api from US — Scanned from DE
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Kenya Power PLC Close menu Home About Us Who We Are Board of Directors Senior Management Regional Managers Corporate Strategy Corporate Governance Integrity & Ethics Data Privacy Customer Service Account Types Articles & Resources Glossary of Terms Power Maintenance Schedule Investor Relations Annual Reports AGM 2024 Investor Calendar Downloads Sustainability Strategy 2024 Power Supply Procurement Reports Surveys eProcurement Tender Applications Tender Notices Tender Documents User Manuals Projects Kenya Electricity Modernization Programme (KEMP) Last Mile Connectivity Kenya Electricity Expansion Project (KEEP) Electrification Project Kenya Off-Grid Solar Access Project (KOSAP) Online Services Contact Us -------------------------------------------------------------------------------- Newsroom Pika na Power Sustainability Fraud Awareness Careers Kenya Power Foundation Kenya Power Institute FAQs Newsroom Pika na Power Sustainability Fraud Awareness Careers Kenya Power Foundation Kenya Power Institute FAQs Light / Dark Use setting Increase Text Decrease Text Grayscale: Off USSD *977# Kenya Power PLC Home About Us Who We Are Board of Directors Senior Management Regional Managers Corporate Strategy Corporate Governance Integrity & Ethics Data Privacy Customer Service Account Types Articles & Resources Glossary of Terms Power Maintenance Schedule Investor Relations Annual Reports AGM 2024 Investor Calendar Downloads Sustainability Strategy 2024 Power Supply Procurement Reports Surveys eProcurement Tender Applications Tender Notices Tender Documents User Manuals Projects Kenya Electricity Modernization Programme (KEMP) Last Mile Connectivity Kenya Electricity Expansion Project (KEEP) Electrification Project Kenya Off-Grid Solar Access Project (KOSAP) Online Services Contact Us Open menu Accessibility Your Company Search SEARCH OUR SITE No results yet Your browser does not support the video tag. NURU YA KENYA Discover how electricity distribution in the country is transforming lives, providing reliable energy, and fostering growth across the nation. Nuru ya Kenya UPDATE TOKEN METER YAKO Update token meter yako is an exercise targeted at all prepaid meters where a code is used to uniquely identify each prepaid meter token that is generated at the point of purchase. Learn more CUSTOMER SERVICE We’re dedicated to providing exceptional support and solutions for all your electricity supply needs, day and night. Dial *977# or call 97771 Customer service KENYA POWER Kenya Power & Lighting Company Plc is a national utility operating most of Kenya's electricity transmission and distribution, serving 9.6M+ customers. Kenya Power ONLINE SERVICES Access our services from anywhere in the country, through the myPower app and our dedicated self-service portals. Online services SUSTAINABILITY Kenya Power plays a crucial role in sustainability due to its significant impact on the environment, economy, and society. Sustainability Nuru ya KenyaUpdate meter yakoCustomer service Kenya PowerOnline servicesSustainability Power up Apply for electricity Learn more Let us know Report an outage Learn more How do I Get my bill Learn more Whistleblower Report fraud /Theft Learn more Apply for Electricity Kenya Power offers two main types of accounts for its customers: prepaid and postpaid. Each type has unique features and benefits that cater to different preferences and needs. Both account types cater to different needs, with prepaid accounts providing more control over spending and consumption, while postpaid accounts offer the convenience of using electricity first and paying later. Residential Commercial & SME Industrial New Customers If you're looking to get electricity for your home or business (with power needs below 25kVA for homes and above 25kVA for bigger setups, but not including small to medium businesses with loads between 100kVA to 200kVA), this process is for you. Learn more Prepaid Customers Token-Based System: As a prepaid customer, I purchase electricity tokens in advance, which are used to credit my meter. These tokens can be bought via various channels, including mobile money, banks, and designated vendors. Learn more Postpaid Customers Monthly Billing: As a postpaid customer, I use electricity throughout the month and receive a bill at the end of the billing cycle. The bill is based on my actual consumption recorded by the meter. Learn more SMEs Application Procedure This application procedure is tailored for Small & Medium Enterpises (SMEs) Applications whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA. Learn more Industrial Application Procedure Applying for a power connection as an industrial customer with Kenya Power is a straightforward process designed to meet the high-demand needs of industrial operations. Follow these detailed steps to ensure a smooth and efficient application, from preparing necessary documents to the final activation of your power supply. Learn more Update Token Meter Yako Update Token Meter Yako is an exercise targeted at all prepaid meters where a code is used to uniquely identify each prepaid meter token that is generated at the point of purchase. It ensures that the units are safe by preventing replication in the system. It’s a simple, 2-step process and it’s absolutely FREE. Learn more From our Newsroom View All News East African Countries to Establish Power Market in 2025 Good News for Power Consumers as Eastern Africa Set to Launch Regional Power Market in 2025 MOMBASA, Kenya December 9, 2024 Eastern Africa Power Pool member nations announced plans to launch a centralized Day Ahead Market (DAM) in 2025, a regional power December 10, 2024 . 599 Views News Kenya Power to Entrench Sustainable Business Practices with the Launch of New Strategy Kenya Power has officially launched its Sustainability Strategy that will provide a roadmap for the entrenchment of sustainable business operations within the Company November 20, 2024 . 607 Views News Kenya Power Announces Kshs.30 Billion in Net Profit for the Financial Year 2023/24 The improved profitability was mainly supported by growth in revenue from electricity sales as well as decreased finance costs due to the strengthening of the Kenya Shilling against major global currencies. October 29, 2024 . 2097 Views News Kenya Power To Scale Up Self-Service Platforms For Improved Customer Experience Kenya Power has kicked off this year’s Customer Service Week with a focus to enhance customer engagement for improved service delivery. October 7, 2024 . 2098 Views Facebook Instagram X LinkedIn YouTube TikTok Whatsapp Company About Kenya Power Board of Directors Senior Management Regional Managers Data Privacy eProcurement Tender Application Latest Tenders Limited Tenders User Manuals Downloads Power Supply Procurement Reports Surveys Popular Links Careers Contact Us Independent Power Producers Power Sector Players E-Mobility Support New Customers Account Types Articles & Resources Planned Interruptions USSD *977# National Contact Center 97771 Support Email customercare@kplc.co.ke Kolobot Rd Stima Plaza P.O. BOX 30099-00100 © 2025 - Kenya Power. All rights reserved.