teamdynamix.umich.edu
Open in
urlscan Pro
40.90.247.53
Public Scan
URL:
https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7567
Submission: On May 04 via manual from US — Scanned from DE
Submission: On May 04 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST /TDClient/30/Portal/KB/ArticleDet?ID=7567
<form method="post" action="/TDClient/30/Portal/KB/ArticleDet?ID=7567" onsubmit="javascript:return WebForm_OnSubmit();" id="aspnetForm">
<div class="aspNetHidden">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="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">
</div>
<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['aspnetForm'];
if (!theForm) {
theForm = document.aspnetForm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>
<script src="/TDClient/WebResource.axd?d=pynGkmcFUV13He1Qd6_TZMSMQxVWLi4fik2rw1_u_hZsCNzwv5c621ov6_ZX_wzTt5vh-g2&t=637729440413207958" type="text/javascript"></script>
<script src="/TDClient/ScriptResource.axd?d=nv7asgRUU0tRmHNR2D6t1NXOAgTb3J37FC1L2PfbYYFmSPm-ANa7n6FP0x7BAsbHeL4jfY3ptd1q7zKKVI7DbuXZcwEoKOwj9WxCI1VrQlbWE1Trg1t1GmJDN43kQMJsB7X8tw2&t=5f5a0597" type="text/javascript"></script>
<script src="/TDClient/ScriptResource.axd?d=NJmAwtEo3Ipnlaxl6CMhvmVxW3-Ljsg_2Hna32smxrg-6ogyYAN3UTPsJQ8m1uwzn_kuf2Wpne6NSFmYui3h0wCQhJN3ZUiLTNkvhiIgZpq74-lKmofUPQGJ8own8RI2_mwAcmvlSj2WBnqwm5Wj4cyNvv81&t=ffffffffd202a464" type="text/javascript">
</script>
<script src="/TDClient/ScriptResource.axd?d=dwY9oWetJoJoVpgL6Zq8OLdGoo5BVWQ_Eo60QZTEhEcHeiVfwgY9tLCgzdZ5TRwvrwYEnOvujbNccOVLUfWtUg4HivSIsewg6JABxkBGEqVVV64eiRyCAsPDqh6tUioISUQKB74sWMO4Er2mHrWEIWs_sBM1&t=ffffffffd202a464" type="text/javascript">
</script>
<script src="/TDClient/WebResource.axd?d=xtfVMqdF1exC2MBVkOJwMveStDR5kg3dbZWgIXMXZmB1xXom6CcIrWFgHa7jsp4qJuFW2L5XShudyzlBsIO3JhCfiU5HmL2BDz__mCv9dznmBlEMS7LvcYg6wTdPTrAXIXI2CvtjwlnpZd-j4Zpsx2wG_uA1&t=637868618140000000" type="text/javascript">
</script>
<script src="/TDClient/WebResource.axd?d=sp7vCoAo-SSYfpsQ1sYBBeEDnwCGxDYEwZCM0ler88yoVZIPDXMk1C3XF2L2L0xrbB8Rvhli51TswRlmPIOCZgaY58lKhPr-Pv1jTFJ1oUAu7x6RDtNFZUxbtxs3KYQGLK6FpPD5bKuB0e0NmS9HkAqRVks1&t=637868618140000000" type="text/javascript">
</script>
<script src="/TDClient/WebResource.axd?d=icMURy63hv40LPPfq4rTvmm-RfB_YkC6rEEF_2QOO68q3TseXYNBetRKKgBXJ8mn2e8UIgCPiV23HaQUZbjySMHqSgmYZgLcYltBqwD2_EK8aQ08zBuqc3ZBVZITQrbtn6w46dRxFLibMIQg0Aho73rn8Rpxrzg5YMG_JR0UOrUR0wlZ0&t=637868618140000000"
type="text/javascript"></script>
<script src="/TDClient/WebResource.axd?d=1HpFfNpwNihNfEP1lyJHvdPVqbv8KRoFH4-_ZORUgPOP-bqmmtIJRvFQc7828Vf59O_-fdBXcnwdv-hYp5RptPuHmMR0kGQM0_3rS4Z7sKfC7jy9Cc_8fyfcUWa8psszacEQlAXHPXmNwyRymbGSywEmhrE1&t=637868618140000000" type="text/javascript">
</script>
<script type="text/javascript">
//<![CDATA[
function WebForm_OnSubmit() {
CKEditor_TextBoxEncode('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody', 0);
if (typeof(ValidatorOnSubmit) == "function" && ValidatorOnSubmit() == false) return false;
return true;
}
//]]>
</script>
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="784CA02E">
</div>
<script type="text/javascript">
//<![CDATA[
Sys.WebForms.PageRequestManager._initialize('ctl00$ctl00$smMain', 'aspnetForm', ['tctl00$ctl00$cpContent$cpContent$UpdatePanel1', '', 'tctl00$ctl00$cpContent$cpContent$upFeedbackGrid', '', 'tctl00$ctl00$cpContent$cpContent$UpdatePanel2', '',
'tctl00$ctl00$cpContent$cpContent$lblResults$ctl00', ''
], ['ctl00$ctl00$cpContent$cpContent$btnSubmitComments', '', 'ctl00$ctl00$cpContent$cpContent$btnToggleFavorite', ''], [], 90, 'ctl00$ctl00');
//]]>
</script>
<div id="ctl00_ctl00_upMain" style="display:none;" role="status" aria-hidden="true">
<div id="ctl00_ctl00_pbMain" style="position: fixed; top: 50%; left: 0px; width: 100%; height: 1px; overflow: visible; z-index: 2000; display: block;">
<div style="margin-left: -125px; position: fixed; top: 50%; left: 50%; width: 250px; height: 90px;">
<div class="well shadow">
<h2 class="h4 gutter-top-none">Updating...</h2>
<div class="progress" style="margin-bottom: 0;">
<div class="progress-bar progress-bar-striped active" role="progressbar" aria-valuemin="0" aria-valuemax="100" style="width: 100%"></div>
</div>
</div>
</div>
</div>
</div>
<header role="banner">
<div id="divMstrHeader" class="master-header NoPrint" style="background-color: #fff;">
<div class="logo-header-full hidden-xs">
<div class="pull-left">
<a href="#mainContent" class="sr-only sr-only-focusable">Skip to main content</a>
</div>
<div id="ctl00_ctl00_divPageHeader" class="container logo-header clearfix" style="padding: 5px;">
<div id="divLogo" class="pull-left logo-container">
<a href="https://its.umich.edu/" target="_blank">
<img src="/TDPortal/BE/Logo/2/30" alt="University of Michigan Logo" class="js-logo img-responsive">
</a>
</div>
<div class="master-header-right pull-right padding-top padding-bottom">
<div class="pull-left topLevelSearch input-group">
<div id="SiteSearch-b6aea054ed8546fb9ef7c951087497e2" class="gutter-bottom input-group site-search" style="max-width: 400px;">
<div id="SiteSearch-dropdown-b6aea054ed8546fb9ef7c951087497e2" class="input-group-btn">
<button type="button" id="SiteSearch-filter-b6aea054ed8546fb9ef7c951087497e2" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" title="Filter your search by categories"
data-component="all">
<span class="fa fa-globe"></span><span class="fa fa-fw fa-nopad fa-caret-down" aria-hidden="true"></span>
<span class="sr-only"> Filter your search by category. Current category: <span class="js-current-component">All</span>
</span>
</button>
<ul class="dropdown-menu">
<li>
<a href="javascript:void(0);" data-component-text="All" data-component="all" data-component-icon="fa-globe" title="Search all areas">
<span class="fa fa-fw fa-nopad fa-globe" aria-hidden="true"></span>
All
</a>
</li>
<li role="separator" class="divider"></li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Knowledge Base" data-component="kb" data-component-icon="fa-lightbulb-o" title="Search Knowledge Base">
<span class="fa fa-fw fa-nopad fa-lightbulb-o" aria-hidden="true"></span>
Knowledge Base
</a>
</li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Service Catalog" data-component="sc" data-component-icon="fa-compass" title="Search Service Catalog">
<span class="fa fa-fw fa-nopad fa-compass" aria-hidden="true"></span>
Service Catalog
</a>
</li>
</ul>
</div>
<input id="SiteSearch-text-b6aea054ed8546fb9ef7c951087497e2" type="text" class="form-control" autocomplete="off" placeholder="Search the client portal" aria-label="Search the client portal" title="To search for items with a specific tag, enter the # symbol followed by the name of the tag.
To search for items using exact match, place double quotes around your text.">
<span class="input-group-btn">
<button id="SiteSearch-button-b6aea054ed8546fb9ef7c951087497e2" class="btn btn-default" type="button" title="Search">
<span class="fa fa-fw fa-nopad fa-search blue" aria-hidden="true"></span>
<span class="sr-only">Search</span>
</button>
</span>
</div>
<script>
$(function() {
var siteSearch = new TeamDynamix.SiteSearch({
searchUrl: "/TDClient/30/Portal/Shared/Search",
enableAutocompleteSearch: true,
autocompleteSearchUrl: '/TDClient/30/Portal/Shared/AutocompleteSearch',
autocompleteResultsPosition: 'fixed',
autocompleteResultsZIndex: 1000,
searchTextBoxSelector: '#SiteSearch-text-b6aea054ed8546fb9ef7c951087497e2',
searchComponentFilterButtonSelector: '#SiteSearch-filter-b6aea054ed8546fb9ef7c951087497e2',
searchButtonSelector: '#SiteSearch-button-b6aea054ed8546fb9ef7c951087497e2',
searchFilterDropdownSelector: '#SiteSearch-dropdown-b6aea054ed8546fb9ef7c951087497e2',
showKnowledgeBaseOption: true,
showServicesOption: true,
showForumsOption: false,
autoFocusSearch: false
});
});
</script>
</div>
<div title="Sign In" class="pull-right gutter-top-sm">
<a href="/TDClient/30/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f30%2fPortal%2fKB%2fArticleDet%3fID%3d7567">Sign In
</a>
</div>
</div>
</div>
</div>
<nav id="ctl00_ctl00_mainNav" class="navbar navbar-default themed tdbar" aria-label="Primary">
<div id="navContainer" class="container">
<div class="navbar-header">
<button type="button" class="pull-left navbar-toggle collapsed themed tdbar-button-anchored tdbar-toggle gutter-left" data-toggle="collapse" data-target=".navbar-collapse">
<span class="tdbar-button-anchored icon-bar"></span>
<span class="tdbar-button-anchored icon-bar"></span>
<span class="tdbar-button-anchored icon-bar"></span>
<span class="sr-only">Show Applications Menu</span>
</button>
<a class="navbar-brand hidden-sm hidden-md hidden-lg themed tdbar-button-anchored truncate-be" href="#">
ITS Client Portal
</a>
</div>
<div id="td-navbar-collapse" class="collapse navbar-collapse">
<ul class="nav navbar-nav nav-collapsing" id="collapseMe">
<li class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg" style="">
<a href="/TDClient/30/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f30%2fPortal%2fKB%2fArticleDet%3fID%3d7567">Sign In</a>
</li>
<li id="divSearch" class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg" style="">
<a href="/TDClient/30/Portal/Shared/Search" title="search">Search</a>
</li>
<li id="divDesktopa2ed37c6-5140-45e6-83bf-7a174cdd0bb4" class="themed tdbar-button-anchored">
<a href="/TDClient/30/Portal/Home/">Home</a>
</li>
<li id="divDesktop83401025-050f-4a3f-916b-7f9a5898d3e5" class="themed tdbar-button-anchored">
<a href="/TDClient/30/Portal/Home/?ID=83401025-050f-4a3f-916b-7f9a5898d3e5">My Requests</a>
</li>
<li id="divTDRequests" class="themed tdbar-button-anchored sr-focusable">
<a href="/TDClient/30/Portal/Requests/ServiceCatalog">Services</a>
</li>
<li id="divTDKnowledgeBase" class="themed tdbar-button-anchored sr-focusable active">
<a href="/TDClient/30/Portal/KB/">Knowledge Base</a>
</li>
<li class="tdbar-sub-mobile hidden-sm hidden-md hidden-lg" style="">
<ul class="nav-collapsing">
<li class="themed tdbar-button-anchored"><a href="/TDClient/30/Portal/KB/Search">Search <span class="sr-only">Articles</span></a></li>
</ul>
</li>
<li class="themed tdbar-button-anchored hidden-xs more-items-button hidden-important" id="moreMenu">
<a data-toggle="dropdown" title="More Applications" href="javascript:;">
<span class="sr-only">More Applications</span>
<span class="fa fa-ellipsis-h" aria-hidden="true"></span>
</a>
<ul class="dropdown-menu dropdown-menu-right themed tdbar" id="collapsed"></ul>
</li>
</ul>
</div>
</div>
</nav>
</div>
</header>
<div id="navShim" class="hidden-xs hidden-sm" style="padding-top: 160px;"></div>
<main role="main">
<div id="content" style="padding-top: 160px; margin-top: -160px;">
<div id="mainContent" tabindex="-1"></div>
<nav id="divTabHeader" class="tdbar-sub NoPrint hidden-xs navbar-subnav" aria-label="Knowledge Base">
<a href="#kbContent" class="sr-only sr-only-focusable">Skip to Knowledge Base content</a>
<div class="container clearfix">
<ul class="nav navbar-nav js-submenu" id="kbSubMenu" style="margin-left: -15px;">
<li>
<a href="/TDClient/30/Portal/KB/Search">Search <span class="sr-only">Articles</span></a>
</li>
</ul>
</div>
</nav>
<div id="kbContent" class="container gutter-top gutter-bottom" tabindex="-1" style="outline:none;">
<input type="hidden" name="ctl00$ctl00$cpContent$cpContent$hdnFeedbackID" id="ctl00_ctl00_cpContent_cpContent_hdnFeedbackID">
<input type="hidden" name="ctl00$ctl00$cpContent$cpContent$hdnIsAddressed" id="ctl00_ctl00_cpContent_cpContent_hdnIsAddressed">
<span id="ctl00_ctl00_cpContent_cpContent_lblResults_ctl00" aria-live="polite" aria-atomic="true"><span id="ctl00_ctl00_cpContent_cpContent_lblResults_lblResults-label" class="red"></span></span>
<div class="clearfix">
<ol class="breadcrumb pull-left">
<li><a href="/TDClient/30/Portal/KB/">Knowledge Base</a></li>
<li><a href="/TDClient/30/Portal/KB/?CategoryID=2">Public</a></li>
<li class="active"><a href="/TDClient/30/Portal/KB/?CategoryID=16">Student and Employee Services</a></li>
<li class="active">Start a BeyondTrust (Bomgar) Remote Support Session as a Customer</li>
</ol>
<span class="js-open-monitor" style="display: none;"></span>
</div>
<div class="row gutter-top">
<div id="divMainContent" class="col-md-8">
<h1 class="gutter-top" style="-ms-word-wrap: break-word; word-wrap: break-word;"> Start a BeyondTrust (Bomgar) Remote Support Session as a Customer </h1>
<div id="ctl00_ctl00_cpContent_cpContent_divTags">
<span class="sr-only">Tags</span>
<span class="fa fa-tags gray gutter-right-sm" aria-hidden="true" title="Tags"></span>
<a href="/TDClient/30/Portal/KB/Search?SearchText=%2523bomgar" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl00_TagControl1_lnkDisplay" title="bomgar">bomgar</a>
<span class="fa fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span>
<a href="/TDClient/30/Portal/KB/Search?SearchText=%2523beyondtrust" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl02_TagControl1_lnkDisplay" title="beyondtrust">beyondtrust</a>
</div>
<div id="ctl00_ctl00_cpContent_cpContent_divBody" class="gutter-top break-word ckeShim clearfix">
<h2><strong>Environment</strong></h2>
<p>ITS BeyondTrust (previously named Bomgar)</p>
<h2><strong>Issue</strong></h2>
<p>How to start a remote support session with the ITS BeyondTrust remote support tool.</p>
<h2><strong>Resolution</strong></h2>
<div style="background: rgba(238, 238, 238, 1); border: 1px solid rgba(204, 204, 204, 1); padding: 5px 10px">The specific instructions for each customer will differ based on OS (Windows, MacOS), OS Version (newer, older), and which
browser (Chrome, Firefox, Safari, Edge) is being used. The following are general guidelines for how you start the customer client on a device. <br>
<strong>Please ask your tech support representative for assistance if you have questions or issues starting the session.</strong>
</div>
<p><strong>First, you will be directed to visit the website <a href="https://remotesupport.it.umich.edu">https://remotesupport.it.umich.edu</a>:</strong></p>
<ul>
<li>At this website you can click on your tech support representative’s name, or enter a session key provided by your tech support representative</li>
<li>For email and chat, it is possible your tech support representative will provide you with a link you can click to start a support session</li>
</ul>
<p><strong>Second, you will be prompted to download a file (the customer client):</strong></p>
<ul>
<li>Windows customers will see a file called “bomgar” with a series of letters and numbers</li>
<li>Mac customers will see a file called “Open to Start Support Session”</li>
<li>The client program is automatically uninstalled after the session ends</li>
</ul>
<p><strong>Third, you will need to run (install) the file:</strong></p>
<ul>
<li>Where the file is located depends on your computer or browser settings, but it is most often in the Downloads folder</li>
</ul>
<p><strong>Fourth, after the file is installed, it will prompt you to agree to the terms:</strong></p>
<ul>
<li>You will see a window that asks you to read the terms, then click “I have read and agreed”, then click Ok/Done</li>
<li>If you click “I do not agree” the customer client is uninstalled</li>
<li>On some computers the file you downloaded will be automatically deleted after the session ends</li>
</ul>
<h2><strong>Additional Information</strong></h2>
<p>For <strong>MiWorkspace </strong>Windows and Mac computers: your device has a pre-installed client called a “jump client” that will allow the tech support representative to connect. You will see the "MICHIGAN IT" chat window
appear before being prompted to grant access to your computer. This chat window does not provide the tech support representative access to your computer. <strong>The jump client does not allow the tech support representative
access to your device until you click Allow.</strong></p>
<p>Need additional information or assistance? Contact the <a href="https://its.umich.edu/help">ITS Service Center</a>.</p>
</div>
<div id="divFeedback2" class="well gutter-top-lg">
<div class="row" id="divHelpfulYesNo">
<div class="col-sm-7">
<div>
<a href="/TDClient/30/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f30%2fPortal%2fKB%2fArticleDet%3fID%3d7567">Sign in to leave feedback</a>
</div>
</div>
<div class="col-sm-5 text-right">
<div id="ctl00_ctl00_cpContent_cpContent_UpdatePanel1" aria-live="polite" aria-atomic="true"> 0 reviews </div>
</div>
</div>
</div>
<div class="tab-content gutter-top gutter-bottom">
<div id="ctl00_ctl00_cpContent_cpContent_upFeedbackGrid">
<a id="ctl00_ctl00_cpContent_cpContent_btnToggleAddressed" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnToggleAddressed", "", true, "", "", false, true))">Blank</a>
<a id="ctl00_ctl00_cpContent_cpContent_btnDeleteFeedback" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnDeleteFeedback", "", true, "", "", false, true))">Blank</a>
</div>
</div>
</div>
<div class="col-md-4">
<a id="ctl00_ctl00_cpContent_cpContent_btnToggleFavorite" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnToggleFavorite", "", true, "", "", false, true))">Blank</a>
<div id="divDetails" class="panel panel-default gutter-top">
<div class="panel-heading">
<h3 class="panel-title">Details</h3>
</div>
<div class="panel-body">
<div id="ArticleID">
<span class="control-label gutter-bottom-xs">Article ID: </span> 7567
</div>
<div id="divAuthor" class="disp-group">
<span class="control-label gutter-bottom-xs">Created </span>
<div>
<span id="ctl00_ctl00_cpContent_cpContent_udtCreatedDate">Wed 3/23/22 6:27 PM</span><span id="ctl00_ctl00_cpContent_cpContent_lblCreatedBy"></span>
</div>
</div>
<div id="ctl00_ctl00_cpContent_cpContent_divModified" class="disp-group">
<span class="control-label gutter-bottom-xs">Modified </span>
<div>
<span id="ctl00_ctl00_cpContent_cpContent_udtModifiedDate">Thu 3/31/22 11:15 AM</span><span id="ctl00_ctl00_cpContent_cpContent_lblModifiedBy"></span>
</div>
</div>
<div class="js-custom-attributes-container">
</div>
</div>
</div>
<div id="ctl00_ctl00_cpContent_cpContent_divKB" class="panel panel-default">
<div class="panel-heading">
<h3 class="panel-title">Related Articles (2)</h3>
</div>
<div class="panel-body">
<div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl00_ctlArticle_divContainer" class="gutter-top-sm gutter-bottom-lg">
<div class="clearfix">
<div class="pull-left font-md">
<a target="_blank" href="https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7345">BeyondTrust Representative Console: Start a Remote Support Session</a>
</div>
<div class="pull-right">
</div>
</div>
</div>
<div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl01_ctlArticle_divContainer" class="gutter-top-sm gutter-bottom-lg">
<div class="clearfix">
<div class="pull-left font-md">
<a target="_blank" href="https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7566">What is BeyondTrust (Bomgar) Remote Assistance Tool? (General Information)</a>
</div>
<div class="pull-right">
</div>
</div>
</div>
</div>
</div>
<div id="divAttachments" class="js-article-attachments" style="position: relative;">
<div class="panel panel-default js-attachments-panel">
<div class="panel-heading js-attachments-header">
<h3 class="gutter-none clearfix">
<span class="panel-title black">
<span class="js-attachments-title">Attachments</span> (<span class="js-attachments-count">0</span>) </span>
<span class="pull-right">
</span>
</h3>
</div>
<div class="panel-body js-attachments-body" data-attachments-count="0" data-max-request-length="4">
<div class="alert alert-info text-center gutter-bottom-none">
<small>No attachments found.</small>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="ctl00_ctl00_cpContent_cpContent_divProgress" style="display: none; z-index: 60;">
<div id="ctl00_ctl00_cpContent_cpContent_pbMain" style="position: fixed; top: 50%; left: 0px; width: 100%; height: 1px; overflow: visible; z-index: 2000; display: block;">
<div style="margin-left: -125px; position: fixed; top: 50%; left: 50%; width: 250px; height: 90px;">
<div class="well shadow">
<h2 class="h4 gutter-top-none">Deleting...</h2>
<div class="progress" style="margin-bottom: 0;">
<div class="progress-bar progress-bar-striped active" role="progressbar" aria-valuemin="0" aria-valuemax="100" style="width: 100%"></div>
</div>
</div>
</div>
</div>
</div>
<div class="modal fade ui-draggable" id="divShareModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header ui-draggable-handle">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel">
<span class="fa fa-share-alt fa-fw" aria-hidden="true"></span>Share
</h4>
</div>
<div class="modal-body">
<div class="form-group required">
<label class="control-label" for="ctl00_ctl00_cpContent_cpContent_shareRecipients">Recipient(s) <small>- separate email addresses with a comma</small></label>
<input name="ctl00$ctl00$cpContent$cpContent$shareRecipients" type="text" id="ctl00_ctl00_cpContent_cpContent_shareRecipients" class="form-control">
</div>
<div class="form-group">
<label for="ctl00_ctl00_cpContent_cpContent_shareBody" class="control-label">Message</label>
<script type="text/javascript">
(function() {
window.addEventListener('CKEDITOR-config-loaded', function() {
if (window.CKEDITOR) {
setCKEditorConfigs();
// The "CKEDITOR-config-loaded" event is thrown after the CKEDITOR global variable has been created, but before the instance of CKEditor is ready.
// At this point attach a listener to the global variable for the instanceReady event so we can attach our nanospell scripts.
// Then manually call the startNanospell function on the instance to attach our css file after the plugin.js script has been attached.
initialize();
}
});
})();
function setCKEditorConfigs() {
window.CKEDITOR.config['clientScripts'] = [{
"scriptPath": ["/TDPortal/Content/bootstrap/3.4.1/dist/js/bootstrap.min.js", "https://teamdynamix.umich.edu/TDPortal/Content/Scripts/tdx/TDJSFramework.compiled.min.js"],
"scriptDependencyPath": "/TDPortal/Content/Scripts/jquery/2.2.4/jquery.min.js"
}];
window.CKEDITOR.config['clientStyles'] = ["/TDPortal/Content/bootstrap/3.4.1/dist/css/bootstrap.min.css", "/TDClient/Styles/bootstrap_custom.min.css", "/TDClient/Styles/TDStyles.min.css",
"https://teamdynamix.umich.edu/TDPortal/BE/Style/2/TDClient/30"
];
window.CKEDITOR.config['itemTemplates'] = '';
}
function initialize() {
window.CKEDITOR.on('instanceReady', function(evt) {
if (evt.editor.element.$.id == 'ctl00_ctl00_cpContent_cpContent_shareBody_txtBody') {
nanospell.ckeditor('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody', {
dictionary: 'en',
server: 'asp.net'
});
setTimeout(function() {
evt.editor.startNanospell();
}, 200);
// Check if we should mark the editor as required
if ($(evt.editor.element.$).parents('div.required').length > 0) {
evt.editor.editable().setAttribute('aria-required', 'true');
}
}
});
}
</script>
<span class="sr-only">Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.</span>
<textarea name="ctl00$ctl00$cpContent$cpContent$shareBody$txtBody" rows="2" cols="20" id="ctl00_ctl00_cpContent_cpContent_shareBody_txtBody"
style="height: 175px; visibility: hidden; display: none;">Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7567">https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7567</a><br /><br />Start a BeyondTrust (Bomgar) Remote Support Session as a Customer</textarea>
<div id="cke_ctl00_ctl00_cpContent_cpContent_shareBody_txtBody" class="cke_1 cke cke_reset cke_chrome cke_editor_ctl00_ctl00_cpContent_cpContent_shareBody_txtBody cke_ltr cke_browser_webkit" dir="ltr" lang="en" role="application"
aria-labelledby="cke_ctl00_ctl00_cpContent_cpContent_shareBody_txtBody_arialbl"><span id="cke_ctl00_ctl00_cpContent_cpContent_shareBody_txtBody_arialbl" class="cke_voice_label">Rich Text Editor,
ctl00_ctl00_cpContent_cpContent_shareBody_txtBody</span>
<div class="cke_inner cke_reset" role="presentation"><span id="cke_1_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_9" class="cke_voice_label">Editor
toolbars</span><span id="cke_1_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_9" onmousedown="return false;"><span id="cke_10" class="cke_toolbar" aria-labelledby="cke_10_label" role="toolbar"><span
id="cke_10_label" class="cke_voice_label">morestyles</span><span class="cke_toolbar_start"></span><span class="cke_toolgroup"
role="presentation"><a id="cke_11" class="cke_button cke_button__bold cke_button_off" href="javascript:void('Bold')" title="Bold" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_11_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(2,event);" onfocus="return CKEDITOR.tools.callFunction(3,event);" onclick="CKEDITOR.tools.callFunction(4,this);return false;"><span class="cke_button_icon cke_button__bold_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -24px;background-size:auto;"> </span><span id="cke_11_label" class="cke_button_label cke_button__bold_label" aria-hidden="false">Bold</span></a><a id="cke_12" class="cke_button cke_button__italic cke_button_off" href="javascript:void('Italic')" title="Italic" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_12_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(5,event);" onfocus="return CKEDITOR.tools.callFunction(6,event);" onclick="CKEDITOR.tools.callFunction(7,this);return false;"><span class="cke_button_icon cke_button__italic_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -48px;background-size:auto;"> </span><span id="cke_12_label" class="cke_button_label cke_button__italic_label" aria-hidden="false">Italic</span></a><a id="cke_13" class="cke_button cke_button__underline cke_button_off" href="javascript:void('Underline')" title="Underline" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_13_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(8,event);" onfocus="return CKEDITOR.tools.callFunction(9,event);" onclick="CKEDITOR.tools.callFunction(10,this);return false;"><span class="cke_button_icon cke_button__underline_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -144px;background-size:auto;"> </span><span id="cke_13_label" class="cke_button_label cke_button__underline_label" aria-hidden="false">Underline</span></a><a id="cke_14" class="cke_button cke_button__strike cke_button_off" href="javascript:void('Strikethrough')" title="Strikethrough" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_14_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(11,event);" onfocus="return CKEDITOR.tools.callFunction(12,event);" onclick="CKEDITOR.tools.callFunction(13,this);return false;"><span class="cke_button_icon cke_button__strike_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -72px;background-size:auto;"> </span><span id="cke_14_label" class="cke_button_label cke_button__strike_label" aria-hidden="false">Strikethrough</span></a><a id="cke_15" class="cke_button cke_button__subscript cke_button_off" href="javascript:void('Subscript')" title="Subscript" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_15_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(14,event);" onfocus="return CKEDITOR.tools.callFunction(15,event);" onclick="CKEDITOR.tools.callFunction(16,this);return false;"><span class="cke_button_icon cke_button__subscript_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -96px;background-size:auto;"> </span><span id="cke_15_label" class="cke_button_label cke_button__subscript_label" aria-hidden="false">Subscript</span></a><a id="cke_16" class="cke_button cke_button__superscript cke_button_off" href="javascript:void('Superscript')" title="Superscript" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_16_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(17,event);" onfocus="return CKEDITOR.tools.callFunction(18,event);" onclick="CKEDITOR.tools.callFunction(19,this);return false;"><span class="cke_button_icon cke_button__superscript_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -120px;background-size:auto;"> </span><span id="cke_16_label" class="cke_button_label cke_button__superscript_label" aria-hidden="false">Superscript</span></a><span
class="cke_toolbar_separator"
role="separator"></span><a id="cke_17" class="cke_button cke_button__removeformat cke_button_off" href="javascript:void('Remove Format')" title="Remove Format" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_17_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(20,event);" onfocus="return CKEDITOR.tools.callFunction(21,event);" onclick="CKEDITOR.tools.callFunction(22,this);return false;"><span class="cke_button_icon cke_button__removeformat_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1680px;background-size:auto;"> </span><span id="cke_17_label" class="cke_button_label cke_button__removeformat_label" aria-hidden="false">Remove Format</span></a></span><span
class="cke_toolbar_end"></span></span><span id="cke_18" class="cke_toolbar" aria-labelledby="cke_18_label" role="toolbar"><span id="cke_18_label" class="cke_voice_label">Paragraph</span><span
class="cke_toolbar_start"></span><span class="cke_toolgroup"
role="presentation"><a id="cke_19" class="cke_button cke_button__justifyleft cke_button_off" href="javascript:void('Align Left')" title="Align Left" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_19_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(23,event);" onfocus="return CKEDITOR.tools.callFunction(24,event);" onclick="CKEDITOR.tools.callFunction(25,this);return false;"><span class="cke_button_icon cke_button__justifyleft_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1128px;background-size:auto;"> </span><span id="cke_19_label" class="cke_button_label cke_button__justifyleft_label" aria-hidden="false">Align Left</span></a><a id="cke_20" class="cke_button cke_button__justifycenter cke_button_off" href="javascript:void('Center')" title="Center" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_20_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(26,event);" onfocus="return CKEDITOR.tools.callFunction(27,event);" onclick="CKEDITOR.tools.callFunction(28,this);return false;"><span class="cke_button_icon cke_button__justifycenter_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1104px;background-size:auto;"> </span><span id="cke_20_label" class="cke_button_label cke_button__justifycenter_label" aria-hidden="false">Center</span></a><a id="cke_21" class="cke_button cke_button__justifyright cke_button_off" href="javascript:void('Align Right')" title="Align Right" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_21_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(29,event);" onfocus="return CKEDITOR.tools.callFunction(30,event);" onclick="CKEDITOR.tools.callFunction(31,this);return false;"><span class="cke_button_icon cke_button__justifyright_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1152px;background-size:auto;"> </span><span id="cke_21_label" class="cke_button_label cke_button__justifyright_label" aria-hidden="false">Align Right</span></a><a id="cke_22" class="cke_button cke_button__justifyblock cke_button_off" href="javascript:void('Justify')" title="Justify" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_22_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(32,event);" onfocus="return CKEDITOR.tools.callFunction(33,event);" onclick="CKEDITOR.tools.callFunction(34,this);return false;"><span class="cke_button_icon cke_button__justifyblock_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1080px;background-size:auto;"> </span><span id="cke_22_label" class="cke_button_label cke_button__justifyblock_label" aria-hidden="false">Justify</span></a><span
class="cke_toolbar_separator"
role="separator"></span><a id="cke_23" class="cke_button cke_button__numberedlist cke_button_off" href="javascript:void('Insert/Remove Numbered List')" title="Insert/Remove Numbered List" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_23_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(35,event);" onfocus="return CKEDITOR.tools.callFunction(36,event);" onclick="CKEDITOR.tools.callFunction(37,this);return false;"><span class="cke_button_icon cke_button__numberedlist_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1368px;background-size:auto;"> </span><span id="cke_23_label" class="cke_button_label cke_button__numberedlist_label" aria-hidden="false">Insert/Remove Numbered List</span></a><a id="cke_24" class="cke_button cke_button__bulletedlist cke_button_off" href="javascript:void('Insert/Remove Bulleted List')" title="Insert/Remove Bulleted List" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_24_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(38,event);" onfocus="return CKEDITOR.tools.callFunction(39,event);" onclick="CKEDITOR.tools.callFunction(40,this);return false;"><span class="cke_button_icon cke_button__bulletedlist_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1320px;background-size:auto;"> </span><span id="cke_24_label" class="cke_button_label cke_button__bulletedlist_label" aria-hidden="false">Insert/Remove Bulleted List</span></a><span
class="cke_toolbar_separator"
role="separator"></span><a id="cke_25" class="cke_button cke_button__outdent cke_button_disabled " href="javascript:void('Decrease Indent')" title="Decrease Indent" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_25_label" aria-haspopup="false" aria-disabled="true" onkeydown="return CKEDITOR.tools.callFunction(41,event);" onfocus="return CKEDITOR.tools.callFunction(42,event);" onclick="CKEDITOR.tools.callFunction(43,this);return false;"><span class="cke_button_icon cke_button__outdent_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1032px;background-size:auto;"> </span><span id="cke_25_label" class="cke_button_label cke_button__outdent_label" aria-hidden="false">Decrease Indent</span></a><a id="cke_26" class="cke_button cke_button__indent cke_button_off" href="javascript:void('Increase Indent')" title="Increase Indent" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_26_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(44,event);" onfocus="return CKEDITOR.tools.callFunction(45,event);" onclick="CKEDITOR.tools.callFunction(46,this);return false;"><span class="cke_button_icon cke_button__indent_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -984px;background-size:auto;"> </span><span id="cke_26_label" class="cke_button_label cke_button__indent_label" aria-hidden="false">Increase Indent</span></a><span
class="cke_toolbar_separator"
role="separator"></span><a id="cke_27" class="cke_button cke_button__blockquote cke_button_off" href="javascript:void('Block Quote')" title="Block Quote" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_27_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(47,event);" onfocus="return CKEDITOR.tools.callFunction(48,event);" onclick="CKEDITOR.tools.callFunction(49,this);return false;"><span class="cke_button_icon cke_button__blockquote_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -216px;background-size:auto;"> </span><span id="cke_27_label" class="cke_button_label cke_button__blockquote_label" aria-hidden="false">Block Quote</span></a></span><span
class="cke_toolbar_end"></span></span><span id="cke_28" class="cke_toolbar" aria-labelledby="cke_28_label" role="toolbar"><span id="cke_28_label" class="cke_voice_label">Links</span><span
class="cke_toolbar_start"></span><span class="cke_toolgroup"
role="presentation"><a id="cke_29" class="cke_button cke_button__image cke_button_off" href="javascript:void('Image')" title="Image" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_29_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(50,event);" onfocus="return CKEDITOR.tools.callFunction(51,event);" onclick="CKEDITOR.tools.callFunction(52,this);return false;"><span class="cke_button_icon cke_button__image_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -936px;background-size:auto;"> </span><span id="cke_29_label" class="cke_button_label cke_button__image_label" aria-hidden="false">Image</span></a><a id="cke_30" class="cke_button cke_button__link cke_button_off" href="javascript:void('Link')" title="Link" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_30_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(53,event);" onfocus="return CKEDITOR.tools.callFunction(54,event);" onclick="CKEDITOR.tools.callFunction(55,this);return false;"><span class="cke_button_icon cke_button__link_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1248px;background-size:auto;"> </span><span id="cke_30_label" class="cke_button_label cke_button__link_label" aria-hidden="false">Link</span></a><a id="cke_31" class="cke_button cke_button__unlink cke_button_disabled " href="javascript:void('Unlink')" title="Unlink" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_31_label" aria-haspopup="false" aria-disabled="true" onkeydown="return CKEDITOR.tools.callFunction(56,event);" onfocus="return CKEDITOR.tools.callFunction(57,event);" onclick="CKEDITOR.tools.callFunction(58,this);return false;"><span class="cke_button_icon cke_button__unlink_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1272px;background-size:auto;"> </span><span id="cke_31_label" class="cke_button_label cke_button__unlink_label" aria-hidden="false">Unlink</span></a><a id="cke_32" class="cke_button cke_button__anchor cke_button_off" href="javascript:void('Anchor')" title="Anchor" tabindex="-1" hidefocus="true" role="button" aria-labelledby="cke_32_label" aria-haspopup="false" onkeydown="return CKEDITOR.tools.callFunction(59,event);" onfocus="return CKEDITOR.tools.callFunction(60,event);" onclick="CKEDITOR.tools.callFunction(61,this);return false;"><span class="cke_button_icon cke_button__anchor_icon" style="background-image:url('https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/plugins/icons.png?t=G87E');background-position:0 -1224px;background-size:auto;"> </span><span id="cke_32_label" class="cke_button_label cke_button__anchor_label" aria-hidden="false">Anchor</span></a></span><span
class="cke_toolbar_end"></span></span></span></span>
<div id="cke_1_contents" class="cke_contents cke_reset" role="presentation" style="height: 175px;"><span id="cke_36" class="cke_voice_label">Press ALT 0 for help</span><iframe src="" frameborder="0"
class="cke_wysiwyg_frame cke_reset" title="Rich Text Editor, ctl00_ctl00_cpContent_cpContent_shareBody_txtBody" aria-describedby="cke_36" tabindex="0" allowtransparency="true" style="width: 100%; height: 100%;"></iframe>
</div><span id="cke_1_bottom" class="cke_bottom cke_reset_all" role="presentation" style="user-select: none;"><span id="cke_1_resizer" class="cke_resizer cke_resizer_ltr" title="Resize"
onmousedown="CKEDITOR.tools.callFunction(0, event)">◢</span></span>
</div>
</div>
<span id="ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor" style="display:none;"></span>
<script src="/TDPortal/Content/nanospell/autoload.js?v=20220430003748"></script>
</div>
</div>
<div class="modal-footer text-left">
<button onclick="checkRecipients(); if (typeof(Page_ClientValidate) == 'function') Page_ClientValidate(''); __doPostBack('ctl00$ctl00$cpContent$cpContent$btnSendShare','')" id="ctl00_ctl00_cpContent_cpContent_btnSendShare"
type="button" class="btn btn-primary">
<span class="fa fa-paper-plane-o" aria-hidden="true"></span><span class="padding-left-xs">Send</span>
</button>
<button type="button" class="btn btn-default" data-dismiss="modal">Close</button>
</div>
</div>
</div>
</div>
</div>
</div>
</main>
<script type="text/javascript">
//<![CDATA[
var Page_Validators = new Array(document.getElementById("ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor"));
//]]>
</script>
<script type="text/javascript">
//<![CDATA[
var ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor = document.all ? document.all["ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor"] : document.getElementById("ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor");
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.controltovalidate = "ctl00_ctl00_cpContent_cpContent_shareBody_txtBody";
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.focusOnError = "t";
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.display = "None";
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.enabled = "False";
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.evaluationfunction = "RequiredFieldValidatorEvaluateIsValid";
ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor.initialvalue = "";
//]]>
</script>
<script type="text/javascript">
//<![CDATA[
setNavPosition('TDKnowledgeBase');
window.CKEDITOR_BASEPATH = 'https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/';
//]]>
</script>
<script src="https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/ckeditor.js?t=C6HH5UF" type="text/javascript"></script>
<script type="text/javascript">
//<![CDATA[
var CKEditor_Controls = [],
CKEditor_Init = [];
function CKEditor_TextBoxEncode(d, e) {
var f;
if (typeof CKEDITOR == 'undefined' || typeof CKEDITOR.instances[d] == 'undefined') {
f = document.getElementById(d);
if (f) f.value = f.value.replace(/</g, '<').replace(/>/g, '>');
} else {
var g = CKEDITOR.instances[d];
if (e && (typeof Page_BlockSubmit == 'undefined' || !Page_BlockSubmit)) {
g.destroy();
f = document.getElementById(d);
if (f) f.style.visibility = 'hidden';
} else g.updateElement();
}
};
(function() {
if (typeof CKEDITOR != 'undefined') {
var d = document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody');
if (d) d.style.visibility = 'hidden';
}
var e = function() {
var f = CKEditor_Controls,
g = CKEditor_Init,
h = window.pageLoad,
i = function() {
for (var j = f.length; j--;) {
var k = document.getElementById(f[j]);
if (k && k.value && (k.value.indexOf('<') == -1 || k.value.indexOf('>') == -1)) k.value = k.value.replace(/</g, '<').replace(/>/g, '>').replace(/&/g, '&');
}
if (typeof CKEDITOR != 'undefined')
for (var j = 0; j < g.length; j++) g[j].call(this);
};
window.pageLoad = function(j, k) {
if (k.get_isPartialLoad()) setTimeout(i, 0);
if (h && typeof h == 'function') h.call(this, j, k);
};
if (typeof Page_ClientValidate == 'function' && typeof CKEDITOR != 'undefined') Page_ClientValidate = CKEDITOR.tools.override(Page_ClientValidate, function(j) {
return function() {
for (var k in CKEDITOR.instances) {
if (document.getElementById(k)) CKEDITOR.instances[k].updateElement();
}
return j.apply(this, arguments);
};
});
setTimeout(i, 0);
};
if (typeof Sys != 'undefined' && typeof Sys.Application != 'undefined') Sys.Application.add_load(e);
if (window.addEventListener) window.addEventListener('load', e, false);
else if (window.attachEvent) window.attachEvent('onload', e);
})();
CKEditor_Controls.push('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody');
CKEditor_Init.push(function() {
if (typeof CKEDITOR.instances['ctl00_ctl00_cpContent_cpContent_shareBody_txtBody'] != 'undefined' || !document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody')) return;
CKEDITOR.replace('ctl00_ctl00_cpContent_cpContent_shareBody_txtBody', {
"contentsCss": ['https://teamdynamix.umich.edu/TDPortal/Content/ckeditor/contents.css', '/TDPortal/Content/Styles/font-awesome.min.css'],
"height": "175",
"htmlEncodeOutput": true,
"image_previewText": " ",
"removePlugins": "elementspath,fontawesome,youtube",
"toolbar": "TDSimple"
});
});
var Page_ValidationActive = false;
if (typeof(ValidatorOnLoad) == "function") {
ValidatorOnLoad();
}
function ValidatorOnSubmit() {
if (Page_ValidationActive) {
return ValidatorCommonOnSubmit();
} else {
return true;
}
}
Sys.Application.add_init(function() {
$create(Sys.UI._UpdateProgress, {
"associatedUpdatePanelId": null,
"displayAfter": 500,
"dynamicLayout": true
}, null, null, $get("ctl00_ctl00_upMain"));
});
document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor'));
}
//]]>
</script>
</form>Text Content
UPDATING... Skip to main content Filter your search by category. Current category: All * All * * Knowledge Base * Service Catalog Search Sign In Show Applications Menu ITS Client Portal * Sign In * Search * Home * My Requests * Services * Knowledge Base * * Search Articles * More Applications Skip to Knowledge Base content * Search Articles 1. Knowledge Base 2. Public 3. Student and Employee Services 4. Start a BeyondTrust (Bomgar) Remote Support Session as a Customer START A BEYONDTRUST (BOMGAR) REMOTE SUPPORT SESSION AS A CUSTOMER Tags bomgar beyondtrust ENVIRONMENT ITS BeyondTrust (previously named Bomgar) ISSUE How to start a remote support session with the ITS BeyondTrust remote support tool. RESOLUTION The specific instructions for each customer will differ based on OS (Windows, MacOS), OS Version (newer, older), and which browser (Chrome, Firefox, Safari, Edge) is being used. The following are general guidelines for how you start the customer client on a device. Please ask your tech support representative for assistance if you have questions or issues starting the session. First, you will be directed to visit the website https://remotesupport.it.umich.edu: * At this website you can click on your tech support representative’s name, or enter a session key provided by your tech support representative * For email and chat, it is possible your tech support representative will provide you with a link you can click to start a support session Second, you will be prompted to download a file (the customer client): * Windows customers will see a file called “bomgar” with a series of letters and numbers * Mac customers will see a file called “Open to Start Support Session” * The client program is automatically uninstalled after the session ends Third, you will need to run (install) the file: * Where the file is located depends on your computer or browser settings, but it is most often in the Downloads folder Fourth, after the file is installed, it will prompt you to agree to the terms: * You will see a window that asks you to read the terms, then click “I have read and agreed”, then click Ok/Done * If you click “I do not agree” the customer client is uninstalled * On some computers the file you downloaded will be automatically deleted after the session ends ADDITIONAL INFORMATION For MiWorkspace Windows and Mac computers: your device has a pre-installed client called a “jump client” that will allow the tech support representative to connect. You will see the "MICHIGAN IT" chat window appear before being prompted to grant access to your computer. This chat window does not provide the tech support representative access to your computer. The jump client does not allow the tech support representative access to your device until you click Allow. Need additional information or assistance? Contact the ITS Service Center. Sign in to leave feedback 0 reviews Blank Blank Blank DETAILS Article ID: 7567 Created Wed 3/23/22 6:27 PM Modified Thu 3/31/22 11:15 AM RELATED ARTICLES (2) BeyondTrust Representative Console: Start a Remote Support Session What is BeyondTrust (Bomgar) Remote Assistance Tool? (General Information) ATTACHMENTS (0) No attachments found. DELETING... × SHARE Recipient(s) - separate email addresses with a comma Message Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu. Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7567">https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=7567</a><br /><br />Start a BeyondTrust (Bomgar) Remote Support Session as a Customer Rich Text Editor, ctl00_ctl00_cpContent_cpContent_shareBody_txtBody Editor toolbarsmorestyles Bold Italic Underline Strikethrough Subscript Superscript Remove FormatParagraph Align Left Center Align Right Justify Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Increase Indent Block QuoteLinks Image Link Unlink Anchor Press ALT 0 for help ◢ Send Close INFORMATION AND TECHNOLOGY SERVICES HOW CAN WE HELP YOU? Contact the ITS Service Center: * Chat: chatsupport.it.umich.edu * Call: 734-764-HELP (764-4357) © 2020 The Regents of the University of Michigan Site Map